I am a private user who sporadically used Team Viewer free, for strictly personal use and never for commercial purposes.
For several days I can not connect in remote access and is blocked, perhaps by mistake.
I kindly ask you to unlock my ID ... so that you can reuse your great product again. Thank you. Looking forward to a favorable feedback, I offer
With best regards
Ok ... Thanks for your answer
Hello, i got a connection timeout and subsequent message after reconnecting:
Looks like the cause is that TW thinks i am using it for business in a business environtment.
Which is not the case, i just use it to connect from my workplace pc to my home personal pc.
not business related. How to fix this?!
Hello: Years ago I use Teamviewer for very specific cases, such as file transfers, since a few weeks ago trying to use it I get a sign that says "Action Required: Teamviewre is being used commercially by you or the remote partner, Your session will end in minutes" I have contacted Teamviewer staff and they have told me to explain in this community what is happening to me so that the technical support send me a form stating that the use I am giving to Teamviewer is not for commercial use and so they could use it. to unlock. Thank you very much and I hope you see help.
Cool. Did you have to do anything on your end, such as log out and back in or reinstall the software?
When i connect to my another computer (on home obviusly) i used for remote control, and transfer files when computers ON HOME.
Im not used for comerce. And now say "using as commercial".......and no are real.
I used this software from years ago.............
please, fix. Thanks.
unfortunately I'm among the large group of users who use TeamViewer for personal use but got the "Commercial Use Suspected" pop-up and subsequent limitation to 1-minute sessions and 10 minutes of wait between sessions.
I've read carefully TeamViewer's definition of personal use (https://community.teamviewer.com/t5/Knowledge-Base/How-exactly-is-quot-personal-use-quot-defined/ta-...) and I fully qualify.
I subsequently filled out the form here: https://www.teamviewer.com/en/support/commercial-use-suspected/
But I've havent't heard from TeamViewer well after 7 days. Can someone help? Do someone at Teamviewer actually get back to you if you fill out the form? Does it work?
@Alissa actually nobody can help you or us, not even TV themselves, they won't reply you'll have to check if they've lifted the warning...
And it also seems that going back to version 9 won't help, I had the warnings, session cuts and blocking by 2 minute periods... and a message that the version is going to be deprecated by the mid of 2019.
I see, thank you for your reply. I will miss TW, unfortunately I cannot use alternatives because the pc I use during the day is blocked, so it's either TW or a certain messaging software that comes with the office suite...which I'm using right now, and to call it laggy is being generous.
I just wonder if I have to take what TeamViewer says about "suspected commercial use" and their intention to do right by their free users at face value or not, I mean, is there someone whose "supected" limitations got lifted and never returned?
The sad thing is, I would pay for this service but they have no plans for individual users, only subscriptions that make sense if you use it commercially, not for playing youtube videos. It's probably more profitable this way for TeamViewer. I don't see a solution, really.
Since you have switched to version 14 I can no longer enter my mother's PC (being of a certain age sometimes impales the pc)
and not even in my house (I take files when I forget them)
because after 10 seconds the connection is disconnected.
Why? do you think you use the product on a commercial level?
Since at least one week, my free account is blocked because TeamViewer think of a commercial use.
I have all my usage for familly, so it's a real free usage.
I tried to post the form at https://www.teamviewer.com/en/support/commercial-use-suspected but each time I post the form I come on a success page but never received the confirmation mail like it was in the past.
Does the form post really something ?
Am I Alone in this case ?
You aren't, you aren't.
The problem is that nobody knows who read the form and when or which method do they use for decide if they unlock you or not.....
What they say one should check some days after sending the form if they unblock us or not.... Days? Weeks? Nobody knows....
Last Time I ask for reset I received a confirmation mail and this time I never received one. I wonder if the the miss of mail is normal.
Last time it's took 2 weeks for resetting.
@fje : oh but they do read the forums :) but just to eliminate any mentions to TV alternatives :D
I have a message that I am suscpeted to use team for commercial usage. In reality, it is for personal usage. How can I do?
Please thanks for help
je suis dans le même cas que beaucoup d'entre nous
ceci en deviens **bleep** !
surtout que si on regarde les logs, une très grande partie de mes appareils sont chez moi, donc, avec mon adresse ip !!
j'ai déjà éta débloqué le le 13/07/2018 pour le même problème (j'avais ouvert un ticket à l'époque on teamviewer aidait les personnes qui n'achetaient pas les licences, ce qui n'est plus le cas aujourd'hui)
l'argent, toujours l'argent
j'ai recommandé teamviewer à des dizaines de personnes, quand on voit le résultat aujourd'hui, c'est décevant
pour l'instant, j'ai trouvé la solution [link removed per Community Guidelines] qui ne fait pas tant de défiance mais je préfère quand même mon teamviewer, j'espère alors que vous allez pouvoir me faire débloquer
edit = with google trad
I am in the same situation as many of us
this becomes painful!
especially that if we look at the logs, a very large part of my devices are at home, so with my ip address!
I was already unlocked on 13/07/2018 for the same problem (I opened a ticket at the time we teamviewer helped people who did not buy licenses, which is no longer the case today 'hui)
money, always money
I recommended teamviewer to dozens of people, when we see the result today, it's disappointing
for the moment, I found the solution [link removed by Community Guidelines] which does not make so much defiance but I still prefer my teamviewer, I hope then that you will be able to make me unblock
thank you in advance
En fait si par exemple tu as 3 appareils chez toi et tu ouvres 2 sessions en parallele depuis une machine vers les 2 autres (ou bien une rapidement apres avoir ferme la premiere, pouf t'as le warning).
@tonaz : what exactly do you mean by you having done the Personal User verification? If you just filled out the form and has sent it to TV, it's not immediate... you need to wait they process your demand, and hope your TV ID has been reset.
Now I'm getting "Commercial activity detected" instead of "suspected" (I still have the 1-minute limitation. I check every day hoping my ID activity is checked by a human and the ban lifted). I hope it's not due to the fact I posted here :(
Sigh, this software is so useful, truly the best. But can I, a single individual, afford to pay 335 euros yearly for recreational purposes? As much as it pains me, as much as I like this software and miss it, the answer is no. I wonder why TeamViewer is not offering a kind of "extended personal use" subscription, with all the limitations as they please to ensure the personal part of the deal, at a reasonnable price.
@bazbsg : I don't think that they're trimming old message, also many topics that users open are constantly merged into this one, I think it's indeed a display bug (you're 100% true that pages number is stuck at 50, but if you go back to the beginning you'll see original messages).
LE: I've juste realized the counter went over to 51 pages, do you see it as well?
@Alissa : I don't think that posting here would affect your TV use in any way, after all it's a community, right? The problem is that there used to be perpetual licenses even for old professional users, but they were terminated somewhere last year. You can find a 3rd party forum topic of a guy that recollects his story, but I cannot post the link to it as it's gonna be removed. So anyway, if the trend has shifted to annual payment (and way to expensive for personal users), there won't be any backtrack to it any time soon.
at least there is a "workaround" i've found.
you can always use the web interface. not as good as the app, but it does the basic stuff.
login here, and try, using "webconnector"
@tonaz as we aren't paying customers, I guess this won't affect them at all (even better, they will not have to support as any longer :)
Unfortunately I got the same pop-up message.... I feel if you login to your account, you have the same problem, at least, it came to me.
Thanks anyway for the idea, fortunately you that worked for you. (Or they discovered this workaround and they already closed it... :( )
it would be very interesting to understand how the heck they find out if you use it privately or commercially.... this makes absolutely nonsense to me.
Anyways, there must be something not working in their system.
...could this be just a trick way to sell business licenses?......................
I use it to connect to exactly 2 private computers, but whenever I connect I get a popup saying "We think teamviewer is used commercially by your or your connection partner and it's time to buy a license." Does this mean my account will get banned if I don't purchase a license?
i use tv only 3 or 4 times a year. pure private to help a older lady of 84 years.
dont understand why this happend.
thinking of leaving tv and find something else to remote control.
good evening, i have a problem with my free license on android app TeamViewer for Remote Control , in the window when start remote control on my PC the app send the message: you have a commercial license and session end in 5 minutes, but i have free license, how can solve the problem ? thanks.
i find in the community this link support but don't have my ID device.
can any moderator help me because i'm at a dead end.
your company thinks that i'm using teamviewer commercially. i have never used it commercially, and all i do with it is help family and friends.
i have submitted the request and even that silly form you have to sign, however each time it comes back saying that you couldn't determine if im using it privately.
i am really really annoyed that this is happening and that teamviewer is accusing me of using it commercially when it couldn't be futher from the truth.
i've really had enough and want some help to stop this.
on a side note, i think this kinda all started happening not long after a update to version 13 or 14.
I've filled in the form 2 times already. I'm a great grandmother trying to fix my mother's computer on the other side of the world, I'm the very epitome of non commercial :( It keeps saying I'll be answered within 7 days but it's now nearly 3 weeks. What's going on? How do you get an answer, or more importantly a solution? They actually contacted my mother but because I can't log in to her computer I don't know if she clicked the right link or did what they asked, and she's just confused and upset that I can't help her. I got her to buy a new laptop a month ago saying I could log in and set it up for her, it's been one nightmare after another. Is there another way to get some actual support or answers to this problem please?
@tonaz : with the time, I'm more and more convinced that yes it's "subtle" way to vainly try to convert free user to paying customers... but once again, this won't happen UNLESS there is adapted pricing... and let's see what I think so far trigger the warnings:
1) If you open 2 concurrent sessions to 2 different PCs in your local network
2) If you open a session right after having closed the 1st one (to one, then to the 2nd in your network)
3) As soon as you've opened a connection that goes across Internet, then you're a thief :) your connection will timeout in 2 minutes, and you'll be blocked for 2 minutes.
I think these are examples of things we all do to help ourselves, our family or remote family, but as others have said, we'll have to look for alternatives. If local Microsoft Windows PCs then RDP will do, and if remote the same thing implemented as an application in the most used browser on Earth.
Yes that was my suspicion too. But as my mother is in another country there's no way I can connect to her unless it's via the net. I'm on a disability pension so there's no way I can afford to buy a commercial licence, and nor should I. I'm only using it for personal use. But you're right, if I could buy it to connect to one account for [The price has been removed as per the community guideline.] I probably would, just to stop the annoyance. And I wish I could connect for 2 minutes but most of the time I get kicked after 10 seconds, I don't even get to look at her screen in that time much less try and translate it and tell her what to do. Plus it's complicated by the fact that she lives in a nursing home in one city but also has a small apartment in Paris, with phones, tablets laptops and computers in both. Maybe that's why they think it's commercial, but that would be their mistake. And I can't correct it if they won't answer me :(
I was happy that I've just received an email from TV saying that my TV has been reset to free... I said, ok let's give it a try, maybe we're badmouthing here? And of course, it didn't work, as the machines I'm connecting to now trigger the warning! So actually you would need to submit individual "pardon" demands for each and every TV ID you're connecting to (they even say that the reset is not per TV account, but per ID). What a waste of time.... Instead of one demand, I have now 5 to fill... Pathetic.
I got one too! They actually review the requests, that's conforting. I'm following up with the signed declaration of personal use.
I guess you have to submit one form for your own ID and one for the PC you connect to the most. I hope this works :)
Actually, I still think you would need to make requests for ALL the possible TV IDs you're connecting to, even if you seldom connect. Otherwise, as soon as you'll connect to a less frequent ID, it'll trigger the warning again and "contaminate" the main TV ID.
Hmm ok well I guess I better send off another form with all of my mother's IDs, though I never gave them hers last time and they still managed to contact her to ask her about me connecting to her. I wish they'd just talk to me instead, this has been dragging on for weeks now
@Akala : I don't know if you do like me, but I save all the IDs I connect to (my 2 other PCs, my mum's and my brother's) in my TV account: I've just gone to the TV website, click Login and in the list of managed PCs I went to the properties and noted down the IDs. My issue is that I tried the version 9 workaround, and uninstalling 14 and reinstalling 9 generated new IDs, and of course I don't remember which is which, so I'm to do 9 different demands...
Yes, I do that too - I've given them names too like 'mum's phone' 'mum's paris tablet' etc ;) It makes it easier so I don't need to ask her for the ID and password each time. I think I'm going to fill in another form with all my IDs and her IDs and see if they'll finally fix my account. I'd hate to accidentally undo all this work by missing an ID somewhere. Good luck, I know it's not fun doing all that :(
after a while d have gone to version 14, I can no longer use the application.
Now I get the message saying that I'm using teamviewer for commercial fine and that I have to use the paid version.
I only use teamviewer to connect to my PCs and my mother's and my fire's, I do not think that's commercial use. How can I find out why this happens?