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Posted by
Electron

False commercial use detection!

Hi,

Teamviewer is telling my that i use it for commercial purposes and is messing with my connections.

Me and my girlfriend live in different countries for the time being due to circumstances but we used to play an MMO together. Since my schedule is a bit more forgiving, i use teamviewer to log into her PC and check the status of the MMO, to verify that it is still running (a game where you sort of need to be afk 24/7 and never log out). I do that basically daily and sometimes couple times a day. While i get it that algorithms might think it's commercial use, i do not agree with it. I have nothing to gain from doing it, it's just for an personal hobby between me and my girlfriend. Nothing commercial about it.

 

I've tried once to get it removed, the commercial use limitations but it keeps insisting i'm using it commercially. Is there anything i can do?

 

Thanks,

Eero 

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Posted by
Electron

Сommercial use detection - you wrong.

I received a notification "commercial use is detected." It's funny when its talk to me about commercial use if I connect from my phone to my computer in another room. Moreover, I don’t use a viewer for commercial purposes at all. Your connection type definition algorithm is incorrect. My login is **Please do not post email addresses** 

 

Posted by
Digon

Re: Сommercial use detection - you wrong.

Moderators - why do you keep censoring people when they recommend an alternative? If Teamviewer is stopping people using their product, surely it's reasonable for people to recommend alternatives that they may try instead?

1 Reply
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Posted by
Henagon

Re: Teamviewer Always blocked

Capture.PNG

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Posted by
Hexagon

Re: Сommercial use detection - you wrong.

@F1nchy : unfortunately, it's their forum and their rules, one of them being TV only. A lot of time and energy is invested though into this post-posting redaction.

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Posted by
Henagon

TeamViewer pushing to buy a license

For several weeks now TeamViewer has been claiming that I use my computers for commercial purposes and I need to buy a license.
I‘ve tried several times to contact support, to create tickets, but it doesn’t respond or Worst thing that I’ve got no emails that the ticket was really created and this requests really gonna be processed.
It looks like TV trying to push me for buying a license(even if it says that it’s not, when you trying to get a support).
Did anyone hustle with this? And how was the situation?
What should I do?
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Posted by
Photon

Re: TeamViewer pushing to buy a license

We are having the same problem but it has only been in the last few days, and now it is getting really bad.  I've asked for support but not joy so far.

 

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Posted by
Henagon

Re: TeamViewer pushing to buy a license

I've also the same problem. Using TV private on my home pc's and TV say's it's commercial.

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Posted by
Digon

Re: TeamViewer pushing to buy a license

I have not received anything from their support people yet. Before I jump ship and move to an alternative product, has anyone had any response from them at all?

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Posted by
Digon

Re: TeamViewer pushing to buy a license

TV doesn't want to reset my ID so I needed to move to another program... it's better than TV so I don't care about TV anymore.  so they can keep their aggressive behavior for personal users who they think they used commercially or they just want them to buy an account for no reason just because.

Just forget TV and move on.   Crying won't help

U have another program better.   **Third Party Product**        you can see what I mean so TV won't block it

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Posted by
Photon

Commercial use suspected.

Ive been flagged for commercial use. Ive filled out the form trying to reset my account but this has been over a month ago now with no responce. Ive checked my junk folder in my email as well. Can anyone help me out?

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Posted by
Electron

Blocked without reason

Hello there, when i connect my mobile phone with teamviewer and my pc, it says blocked because commercial use...but i only connect with my smartphone???? Can this be fixed ASAP? I need it really hard??
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Posted by
Henagon

Using a commercial doubt

Dear I have a problem using the program I use the program for personal purposes not commercial

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Posted by
Digon

Re: Using a commercial doubt

Guys there is no quit from this, you all will be blocked one way or another.

Use   ***third party product***

just put the word together.     

Teamviewer has become the worst remote control company in the universe now.

[please remember our User Guidelines

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

 I have been trying to solve this problem for at least two months, and have filled the form in twice, last time at least three weeks ago. I am still getting the same “commercial use suspected“ message 

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Posted by
Photon

Reset my teamviewer license

Dear support

Thank you redirecting me to forum, I guess you prefer this format.

Please reset my TeamViewer license. I only connect to my eldery parents comptuer once a week to help them to use internet. They live in another country so I cannot help them in person. 

Non commercial use supposed to be free? However when I run teamviewer it displays message "Commercial use detected". I need to help my parents with the computer ASAP please help.

Thank you.

@administrator

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Posted by Closed account
Not applicable

Licence gratuite !

I am an individual, I connect to my laptop with TeamViewer and I have the following message:
UNE UTILISATION COMMERCIALE A ETE DETECTEE
Session interrompue dans 5 minutes !!!!
It's free but your message of threat starts to exasperate me!

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Posted by
Electron

IOS teamviewer suspect commercial use

Recently I upgraded the TeamViewer on my iPhone into version 14++. 

When I connected to my computer, it shows "this app seems to be used in commercial environment. Your session will end within 5 minutes"

I have been using it on my phone for years, but never encounter this kind of message before.

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Posted by
Henagon

teamviewer

Hy, i'm a private user and since a few weeks I reveive the message I'm working in a commercial environment as a result my sessions ends after 5 minutes and are blocked for more minutes.

What can I do to renew my private licence?

regards

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Posted by
Photon

product says im using it as company.

i just use it private to myself and help familty with computer.  now its closing every 2 min. can this be fixed ?

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Posted by
Digon

Commercial Use

Hi, For some reason I've been flagged as a commercial user but I've never once used it for commercial use! Just for myself, and supporting my kids and mum.

I have sent 2 request to unblock this, but nothing has happened..

I use(d)  teamviewer daily and it's becoming a major inconvenience, never mind the annoyance of being ignored (2 weeks back now, at least).

Is there anything else I can do about this? Are there any decent alternatives?

Thanks

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Posted by
Photon

Commercial Block

Hello

I keep getting my teamviewer account blocked once every 12 months for apparent commerical use. 

Its being used for a volunteer led community project with no commercial gain at all. 

We just have lots of volunteers who offer to help us using the account so things keep working

 

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Posted by
Digon

Still not sorted after filling out form 3 times.

Sent the 3'th form on 8'th july, now it's the 17'th and issue not fixed. Am i supposed to fill out the 4'th form?

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Posted by
Hexagon

Re: Still not sorted after filling out form 3 times.

@idiocracy : waiting time is counted in terms of months, not weeks. Plus it's summer, they must be less at work and more on holidays. All you can do is wait.

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I’m giving up on team viewer there are so many people having this problem it is clearly policy by the company to make it difficult. Pity as my son has been using it to sort out my computer problems for years
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Posted by
Digon

Re: Still not sorted after filling out form 3 times.

They are the once writing "We are aiming to solve all requests within seven days.", i am suppose to assume they can't keep their promises?
All they have to do is change that number if seven is unrealistic.

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Posted by
Hexagon

Re: Still not sorted after filling out form 3 times.

@idiocracy : no they definitely cannot. or won't. we don't know this for sure, but pretty much everything leaves to think so.

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Posted by
Trigon

Re: Teamviewer was expired

Hi Teamviewer support,

I am replying to a link to the forms you all give as a solution for this.  This solution is the one offered for over 2 years via this thread.  300k views later, and 3k replys, no one has found the Teamviewer 'Solved' indication true. 

Do you have no pride, or some value of selfworth, as individuals, or as a company, to let this continue?

I highly urge you to escalate this to your topmanagment. As a marketing manager, this is really the worse case I have seen in years, and you are killing your business. 

The only current answer is you do not want to support individuals, or future users, or influencers, and feel another part of your business model is more important.  This is OK, but then tell all the few thousand people who have submitted to this thread that, so they can spend their time somewhere else.

Thanks

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Posted by
Trigon

Re: Teamviewer was expired

TV wants to put everyone through this **bleep** to make us feel good when they tag you. But let's face it we all are commercially using this software by there rules we are running it through there business servers to do what we do.
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Posted by
Pentagon

Re: Teamviewer was expired

@Grant837 I'm willing to bet it was top management that decided to do this and is forcing their staff to comply.

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Posted by
Hexagon

Re: Teamviewer was expired

@bazbsg : this is my conclusion as well. 

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Posted by
Henagon

Commercial use detected, when in reality the use is completely private

I've been an active use of your software, but private, only a few cases for years where I've used it with others, but still not commercial as last time was only a friend using it to transfer files to my phone, and before that I think was because I was learning Java programming by a friend for fun, but that's over 2,5 years ago now

this year, I've used TeamViewer more than normal as I've been in a school, but I didn't want to work on my slow i3-7100U CPU when I got my gaming desktop with Ryzen 7 2700X that is way more powerfull and by far faster, and because of that, I did connect 5 days a week for about 2 months, but it's still not commercial then? for me I think it's just personal use because school is where you learn stuff, work is commercial

one more reason why I've connected to my gaming PC often is that I prefer to have all files stored one place, and in a great file system structure (and I guess most developers agree with me)

just to mention it, I would like to see if a complete free (like, no costs, and no ads, and ofc no privacy issues) for server admins, and developers would be to use when that's an actual thing avaliable :) there is only one possible good way that could happen: open-source on any git service + peoples who fork the repo to improve code/adds features + some donations

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Posted by
Electron

Re: your license limits the maximum session duration to a partner immediately reconnects are blocked

Hello, 

 

Yes me to, after update the Client ( Using TeamView sometimes, 1 or 2 a week ) for my connection to my homeoffice computer ... but now, they told i use it as an company ... lol ? aehm , **bleep**

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Posted by
Henagon

Re: your license limits the maximum session duration to a partner immediately reconnects are blocked

Sam problem here, I contacted teamviwer saying I am not using it commercially and recived an email saying they have reset my account back to 'personal use' but I am stil not able to use it :/

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Posted by
Henagon

Re: Reset to free but nothing change

Hi, 

i have the same problem.

I am using TV for years now without any problems, and only to manage my parents PC.

Suddenly i get the message "commercial use detected" and i am locked out. After getting in touch with support i get an email claiming that TV ID has been reset to “free”. But nothing changed. I tried the same procedure again stating that it didnt work the first time and again i receive the email claiming that TV ID has been reset to “free”. 

Because it still wouldnt let me connect to my parents for more than 5 minutes i uninstalled TV completely and tried the portable version of TV. Still no change.

Please Help, I am out of ideas.

PS: Why am i not allowed to start a new article? I always receive the following message: The page you are trying to access was not found. Please check your URL for typos and try again....

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Posted by
Henagon

Re: Reset to free but nothing change


@nobu wrote:

Suddenly i get the message "commercial use detected" and i am locked out. After getting in touch with support i get an email claiming that TV ID has been reset to “free”. But nothing changed. I tried the same procedure again stating that it didnt work the first time and again i receive the email claiming that TV ID has been reset to “free”. 

Because it still wouldnt let me connect to my parents for more than 5 minutes i uninstalled TV completely and tried the portable version of TV. Still no change.

Please Help, I am out of ideas.

I had the same problem so I thought I'd share my experience. When it didn't seem to work I contacted them again and again got confirmation that I had been reset to free. 

The warning message about commercial use and 5 minutes has never disappeared but I'm not getting thrown out after 2 minutes anymore. I'm not really sure how long it took but it has returned to normal ultimately. At first though I had to hit and run for the two minutes.

The other thing I found was that the 2 minute limit didn't apply to the app on my iPhone, only the PC version.

Hope that helps.

 

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Posted by
Photon

License problem

Hello,

I have a problem with Teamviewer license on one of my device

When I try to connect to it I have an error message telling me that my trial license has expired while I am using the free one for my own use. If I reintall Teamviewer with a new license I have the same error message

Do you know how to solve this problem ?

Thank you !

Thomas

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Posted by
Photon

Re: License problem

I have the same problem too and i tried to complete a form and i receive an email inform me that my license is reseted to the free license but i still have the same problem and my session go off automatically often 

waiting for help 

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Posted by
Electron

Connection blocked

I use TeamViewer sometimes between two the same computers (both mine, different locations). Recently a pop up appeared saying that one of the computers is not for personal use therefore i should pay for the premium use. Now when i connect it dosconnects me in few seconds and not letting me to reconnect for a while. 

What's going on and how can i fix this?

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

What a monumental public relations disaster. Well done.

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

What a monumental public relations disaster. Well done.

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

@ghh101 
With regard to your last post, deleted by a moderator, if you consider the enforced 28 day cancellation period to be unjust, you have the right to get an EU mediator involved who will either find for or against your case.

TV is a German company and thus has to abide by European laws.

The form for making a complaint can be found at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

If any moderator deletes this post, it will be because the company not only has something to hide, but knows its practices will not be tolerated by EU law enforcement.

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

Buyer beware is all I saying that their business practices  are shady.  There are better products that are cheaper and don't resort to extortion.

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Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!

found something in german, that explains all. LOL

https://www.gruenderszene.de/allgemein/teamviewer-lehnte-17-milliarden-angebot-ab?interstitial

As of: September 22, 2017

"According to the company, 1.5 billion users downloaded and activated TeamViewer, of which 410,000 are paid corporate customers."

If only 1 out of about 3,700 users pays, everyone understands why we are wrongly called "commercial use".

have a nice weekend, I'll experiment a little with such nice software from Sergey Brin & Larry Page. LOL

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Posted by
Electron

Neeed more money!

And everithing else is your problems!

Did i understood them right?

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

Look it up online and you will see that there are numerous complaints.  I am going to try and get in touch with some to see about getting a class action lawsuit started. 

Buyer beware is all I saying that their business practices  are shady.  There are better products that are cheaper and don't resort to extortion.

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Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!

Go to linkedin, log in or create a profile and write their CFO your questions, maybe it helps to talk to the boss. LOL. nice weekend

https://www.linkedin.com/in/stefan-gaiser-b0453a2b/

 

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Posted by Closed account
Not applicable

Re: TeamViewer pushing to buy a license

Change your product.

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Posted by
Trigon

Re: TeamViewer exceeds 2 billion installations

So why are you pestering all your private users with"commercial use detected"? Who is the clown that deicided that? Or has you CEO seen too many Wallstreet films and actually think "Greed is Good"?

 

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Posted by
Trigon

Re: TeamViewer exceeds 2 billion installations

Or does he thinks "Greed is God"?