Highlighted
Posted by
Henagon

Re: Looks like Teamviewer no longer cares!

I'm afraid that what is being said here is indisputably correct


That probably is all true, but there's a flip side...none of that is going to keep people using TeamViewer.  It's not worth the effort for people, when there are other solutions.  Maybe if TeamViewer was priced for personal use, but their only personal use price is free, and they lock it down beyond reason.  $50 a month is WAY TOO HIGH for personal use.  For that price, you can get all of below:

  • Office 365 for your whole family
  • Xbox Live Gold
  • Xbox Game Pass for Xbox
  • Xbox Game Pass for PC
  • Spotify Premium
  • Hulu
  • Netflix
  • Amazon Prime

And if they switch to a paid model for personal use, why would anyone do it when there are free options?

Highlighted
Posted by
Trigon

Re: Looks like Teamviewer no longer cares!


@rfh1987 wrote:

I'm afraid that what is being said here is indisputably correct


That probably is all true, but there's a flip side...none of that is going to keep people using TeamViewer.  It's not worth the effort for people, when there are other solutions.  Maybe if TeamViewer was priced for personal use, but their only personal use price is free, and they lock it down beyond reason.  $50 a month is WAY TOO HIGH for personal use.  For that price, you can get all of below:

  • Office 365 for your whole family
  • Xbox Live Gold
  • Xbox Game Pass for Xbox
  • Xbox Game Pass for PC
  • Spotify Premium
  • Hulu
  • Netflix
  • Amazon Prime

And if they switch to a paid model for personal use, why would anyone do it when there are free options?


That is mostly true – except that teamviewer is extremely good and I'd be very pleased to pay a reasonable annual subscription that could fit in with my retirement pension.

I think everybody is pretty surprised that they don't do a pricing plan for individual private users.

Highlighted
Posted by
Trigon

Re: Looks like Teamviewer no longer cares!

 


@Bankfodder wrote:

@Johnhoward28 wrote:

@Technut 

Nowhere have I promoted anything.  What I have done is tried to add balance and reason to the conversation.  I don't mean to sound mean, but I have no love for whiny little entitled millennials who think they should get everything for free in life and show no appreciation for the blessings they have.

I am a realist.  Here is a little reality 101 for you.

1. Teamviewer is a private For-Profit corporation that is in business to make money, NOT give you free stuff.

2. If you have received FREE service from TV you should be GRATEFUL for what you have received

3. Since you are not PAYING for the service you have NO RIGHT to DEMAND ANYTHING from TV.

4. TV has the RIGHT to deny service to you for any reason they want to.  You have no RIGHTS. Zero, Zip Zilch, NADA!

5. If you want the RIGHT to complain about the service you are getting, then PONY up and pay for the Service.

6. Whining and complaining about how bad FREE service is, is illogical, unreasonable, ignorant, infantile, and immature.

Do you think that any PAID representative of TV would write the above words?  Not on your life!  You had better read them fast before they are deleted by the MOD for not being "Friendly".  But even if the mod deletes what I said, ever word is 100% the absolute truth.  Welcome to the REAL world.  


I'm afraid that what is being said here is indisputably correct


Yes. It is indeed correct. 

I do think it's a little condesending to balme all of these complaints to "little entitled mellinials."

Most people are not complaining about the action or policy itself. People are complaining that even thougha process to overturn the decision is in place, TV basically doesn't respond to most requests and never fixes the issue. 

As with most people, the original poster decided to put the blame back on the user rather than the company that fails to respond. The real problem I have with this is the lack of any response from TV. If TV wants to say, "get over it dudes, we aren't doing anything about it", thank ok we move on. But they haven't. 

As the original poster suggested, I moved on to other avenues. This is something the rest of you should do as well. 

Highlighted
Posted by
Henagon

Re: "Suspicion of Commercial Use" algorithm: how does it work?

TeamViwer has a stupid and inaccurate mechanisms for detection of commercial use. They basically look up your external IP to see if its in "residential" space. If you use VPN or have a business connection of any kind it will automatically think you use it for business. Its pretty idiotic way of detecting; and only creates user friction. [removed per Community Guidelines]

This product will die since its not user friendly; they are hurting themselves by creating user problems or whats already a buggy product. 

Highlighted
Posted by
Electron

Re: "Suspicion of Commercial Use" algorithm: how does it work?

I am being accused of commercial use and it is not so please hrlp me 

Highlighted
Posted by
Henagon

Re: Remote connection disconnects after 5 minutes

I wrote about the Teamviewer Host v14. He does not know how to find an Internet connection when it is for all other programs. And this is only for Teamviewer Host v14.bad TV.png

Highlighted
Posted by
Electron

HOW TOGET BACK THE A FREE PERSONAL VERSION

accidently installed on commercial ...how do I revert to personal use

Highlighted
Posted by
Electron

Clarification about Free/Commercial use

Hi,

I got flagged for using my account for commectial use. I need some clarification before i sign the Form they sent me so i do not get myself blocked. Forever.

This is what i have in my TeamViewer account:

Win10-A (My home machine)
Win10-B (Brothers machine)
Win10-C (Father)
Win10-D (Plex/Media)
Win10-E (Virtual machines host)
Win2k12r2-F (Virtual machine)
Win10-G (another brother work laptop)

From what i understand is i have to remove the Win2k12r2 machine which is not a problem, its just a test VM i play with from time to time.

Other machines should be fine too for the free version.

My question is regarding Win10-G, it runs on one of my brother's work laptops in his office, he has a small company with 4 offices.
The laptop is part of a domain.
I do not work there and i am not providing paid support or anything for him, i just log in to his laptop whenever he has an issue or wants to show me something.

So do I have to remove this Win10-G device?

Also, if i remove the Win2k12r2 and Win10-G device, should i sign the form comfortably and be able to use the free license?

Thank you in advance!

Highlighted
Posted by
Trigon

Re: Clarification about Free/Commercial use


@Nizar wrote:

Win10-A (My home machine)
Win10-B (Brothers machine)
Win10-C (Father)
Win10-D (Plex/Media)
Win10-E (Virtual machines host)
Win2k12r2-F (Virtual machine)
Win10-G (another brother work laptop)

From what i understand is i have to remove the Win2k12r2 machine which is not a problem, its just a test VM i play with from time to time.

My question is regarding Win10-G, it runs on one of my brother's work laptops in his office, he has a small company with 4 offices.
The laptop is part of a domain.

So do I have to remove this Win10-G device?

Also, if i remove the Win2k12r2 and Win10-G device, should i sign the form comfortably and be able to use the free license?


From all that I have been reading, and without reviewing all of the official documents, I would say that both of those machines have to be removed. It has been quoted by others that any machine used in a commercial environment (an office) is considered commercial, no matter its function. And servers are considered commercial.

I don't agree that these rules are well thought out - they eliminate "friends and family" just because of where a machine happens to sit and they eliminate hobby computing (playing with servers or virtual machines) -  but they are the rules and we have to follow them to use a free product.

I would sign the form and get on with life. If we are all wrong in our interpretations about the rules, you only risk being blocked. It's not the end of the world. Just my opinion.

Highlighted
Posted by
Henagon

ID Reset to Free by TeamViewer, still showing Trial Expired

My laptop was flagged by TeamViewer as possibly being used by commercial use.
1.) I submitted the proper form explaining what I use TeamViewer for.
2.) TeamViewer reviewed this and reset it back to free.
3.) I got an email from TeamViewer stating:
-------------------
Dear TeamViewer User,
 
Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.
-------------------
However, after uninstalling/reinstalling via the "free option", rebooting several times, it still showed "Trial expired" on that laptop. I had to have my wife get on that computer and extend the trial just so I could get on today. How can I get this resolved? I feel like I provided proof via the appropriate channels and now I am getting actually upset over this and I shouldn't be.

Note: I do see a similar topic and put a sales ticket in, is there anything else I need to try and do?

Highlighted
Posted by
Henagon

Re: Remote connection disconnects after 5 minutes

There is news, teamviewer host on rasspberry pi works ONLY when an external HDMI device is connected. Without an HDMI device, teamviewer host cannot find the connection to the Internet. Interestingly, the teamviewer host developers know about this problem? :)))

Highlighted
Posted by
Henagon

Re: Asking for commercial license

I had the same thing happen to me. I submitted the form initially in early August, then a month later and then a month after that. Absolutely no response either YES or NO.

I use the product 100% for personal use for family use (grandparents primarily), and sometimes to access other computers within the house on the same LAN.

TV's lack of response and supposed "free personal use" has become a scam. If I don't hear back in a week or so, I'm moving to an alternative product.

 

Highlighted
Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Although I can appreciate an answer to my issue more than likely being in this thread, I don't have time to sift through all of them to try and find it. 

Can someone please explain to me why I have been getting the following message and how to get rid of this issue:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

I am using TeamViewer for personal use (no financial gain, no commercial usage) and I have recently begun to get these messages.

Please advise.

Thanks.

H Rose Jr
Highlighted
Posted by
Henagon

Error trying to connect - says I need a commercial license

Hello,

I have two computers. One desktop and a laptop. Yesterday I tried to remotely connect to my desktop but was given an error saying that commercial use has been detected. The exact warning, "This app seems to be used in commercial environments. Your session will end within 5 minutes."

I don't understand. I'm not a systems admin running multiple machines. How can I fix this?

Highlighted
Posted by
Henagon

Re: Error trying to connect - says I need a commercial license

I am having the exact same problem. I am just using TeamViewer to communicate between my home desktop and my personal laptop. And TeamViewer won't even let me submit a support ticket -- every time I click on "Contact Support" it just takes me to the community forums. I guess they really don't want our business?

Highlighted
Posted by Moderator Moderator
Moderator

Re: Error trying to connect - says I need a commercial license

Hi @gideonse and @BenDice,

Thank you for you message.

If you think TeamViewer has mistakely marked your device usage and you would like to reset your TeamViewer ID, please fill in the form for reset request.

If you are interested in purchasing TeamViewer license, feel free to contact TeamViewer sales team for more information please.

Hope the information above will be helpful to you.

Regards

Ying_Q

Highlighted
Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

SOLUTION SOLVED:   Here is a product that is FREE and works just like Teamviewer.   I too had problems and was using commercial/personal but now the company is closed and out of business.   I went back to the free version to take care of my 2 daughters and wife.   They locked my computer.  I've been a normal customer for 12 years, **beep** this company!!!!

***removed per our User Guidelines***

 

 

Highlighted
Posted by
Henagon

Unlock my teamviewer!

I am deployed again and use TV regularly to check on and update my media server back home in the US.  Recently I was greeted with a message that either I (this computer), or my remote partner (home computer) is utilizing TV commercially.  This is far from the truth.  I opened a ticket earlier before this community stuff became forced and even received an email that my account was unlocked.  However I am still receiving the same limitations that I can only access TV for 60 seconds every ten minutes.  How do I get in contact with TV to alert someone that their software is wrong in it's belief that I am using the software commercially when it is just a connection between this computer and the one at home, and how do I get it unlocked?  I am stuck in the water because I put my faith in TV to not let me down.

Highlighted
Posted by
Henagon

Re: Session disconnects after 5 minutes (Free License, not commercial)

I use my phone to control my home computer to control the game I playing to start repairing and stuff like that don't know what make it a commercial use.

Highlighted
Posted by
Henagon

PLEASE FIX MY FREE VERSION!!

I've filled out the form twice. Twice it was approved and my license changed back to free. But each workstation I use still cuts off after five minutes (more like 2 minutes). I've uninstalled every copy on every machine and restarted. Each copy says it's the FREE version but I'm still getting this restriction. PLEASE resolve this issue for me finally. I only use it to access my home PC's for general maintenance. One is a media server I don't have a monitor and keyboard connected to so I NEED to remote access it. I've been limping by using Chromes **bleep** remote access which BARELY works. PLEASE PLEASE make my Teamviewer free again like you guys said you did...TWICE!

Thanks,

Damian

 

Highlighted
Posted by
Photon

ExpressVPN + Teamviewer = commercial use.. apparently

Hi

Anyway to resolve this ?

Thanks

David Blouin

Highlighted
Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Same here, how can i open a ticket?

Highlighted
Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!


@Kuronabu wrote:

Same here, how can i open a ticket?


No ticket. Fill in this form:

https://www.teamviewer.com/en/support/commercial-use-suspected/

They will not likely write back to you - they will either unblock you or, as some people have seen, not. If not, they might write to you with a request for another form, which they will send you. My personal experience is that of the 13 IDs I have, 12 were reset with the first form (above). The 13th ID, for whatever reason (it was on the same LAN as 6 of the other IDs) did not get reset. They sent me the second form and that got the 13th ID unblocked.

Note that you have to submit the first form for each ID you have. Each TeamViewer transaction has two sides, each of which has an associated ID. So you have to sebmit a separate form for each ID. On each form I submitted, I listed all the other IDs and what they were used for.

For me, the process worked. For some others, it did not. What has frustrated a lot of people is the lack of communication by TeamViewer, the inconsistency and seeming arbitrary nature of the blocking.

Read this page for general information about this situation:

https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...

Their official explanation for what is private vs what is commercial is:

https://community.teamviewer.com/t5/Knowledge-Base/How-exactly-is-quot-personal-use-quot-defined/ta-...

Good luck.

Highlighted
Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

TeamViewer's recent draconian changes (flagging us as "commercial users", accusing us of being cheaters) feel very mean-spirited for us retired people, living on our social security retirement incomes, trying to help our families and friends by sharing our technical experience.
My guess is that they would find a lot more "Free" users could afford to help them stay financially solvent if they offered a less expensive non-commercial annual fee.
It appears that they've also made Signing in, with our valid username and password, to both the TeamViewer Management Console and the TeamViewer Community impossible. Multiple CAPTCHA's, then claiming they've "sent a confirmation email", which is NEVER sent (yes, I have checked my JUNK or SPAM folder). I am only able to sign in from one of my browsers on ONE of my machines.
Please let your users know what you are doing!
If you are trying to get your "Free" users to go away, just tell us!

Highlighted
Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

i just got flagged too. rather annoying, but their algorithm must of changed again. if all is the same, all we have to do is email customer support and tell them we're not commercial. then we have to supply proof (log files) and done.. this has happened to me many times and although it's annoying, it is a free service, and the most annoying thing is that hackers and exploiters use this tool too and stopping them is hard without proper feedback :)

Highlighted
Posted by
Electron

Suspected of commercial use... 5min limit

I have the issue of being commercialy suspected. I use teasmviewer 14 on 3 household computers,all of which are only used for gaming and video sharing. I am thinking I have been flagged due to windows10 being set to "workgroup" . All of the computers are dualboot with windows and linux/ubuntu, and windows 10 is the only one that gets flagged as commercial use, and any computer that connects to the win10 computer get flagged as well. As isaid win10 is set to "workgroup" because microsoft removed the option to have computers set to "homegroup". When I boot into linux there is no issue using the same machine to do the same things. So is there any work around to this? or are  windows users out of luck

Highlighted
Posted by
Henagon

Blocked account

Hello,

my name is Petr Hanousek, I work in Slot Group a. s. company. We used licenced account for this company, used 10 and 13 verzion of TW.

Team Viewer use with [personal information removed] for company.

But I also use Team viewer for personal use. With email [personal information removed] from different pc, but on same Ip address. On company network. 

Please unblock my personal account, becouse I use it for conect to my home pc.

Not for working. I had this problem in the past. And TW support unblocked my account.

Thank you so much

Wirth best regards

Petr Hanousek

 

 

 

Highlighted
Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

To what email address to send the document?

Highlighted
Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Me too!
This may be a tactic to get more paying customers.
Highlighted
Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

I just got the same thing on another computer. This is a computer at work, which may be why it shows commercial use. However I almost never use this computer and only to connect to home or family if needed.. Its not even set up for remote access. It says connections are limited to 5 minutes, but in reality the coneection drops in 5 seconds or less and then blocks for 15 minutes. My mom just called with computer problem, but I cannot help, at least not with teamviewer.

This is the the second commercial use suspected for me this month. Looks like TV really wants to loose some users.

Highlighted
Posted by
Trigon

Re: Error trying to connect - says I need a commercial license


@Ying_Q wrote:

Hi @gideonse and @BenDice,

Thank you for you message.

If you think TeamViewer has mistakely marked your device usage and you would like to reset your TeamViewer ID, please fill in the form for reset request.

Your "Reset Form" is BROKEN though.  It has been broken for WEEKS now.  And no one at TV seems willing and/or ABLE to fix the problem.

You know, it may be "free" users having all these issues, but if the program, and it's so-called "support" structure is so broken, does not encourage people to buy a subscription for whatever extra/bonus features it might give us.

Highlighted
Posted by
Photon

Re: Error trying to connect - says I need a commercial license

+1 to jelabarre59

I was on the fence about being a sub, and this just turned me  off completely. Not a good look at all. 

Highlighted
Posted by
Neutron

Re: TeamViewer thinks I’m using the software commercially!

Thank you. Just curious, what do you base this decision to flag peoples accounts on? I'm concerned that my privacy is being violated.
Highlighted
Posted by
Photon

Request TeamViewer ID reset due to commercial use detection

I am trying to reset my connection to free/non-commercial.  However, when I go to the online form it asks for the affected user ID.  Is that my ID?  Or the person on whose computer I'm controlling?  Also, it's asking for a 10 digit ID number.  Mine is only 9.  I  have the latest version of TV.  What am I doing wrong????

Highlighted
Posted by Moderator Moderator
Moderator

Re: Request TeamViewer ID reset due to commercial use detection

Hi @sodly ,

Thank you for your post.

please note that when you submit the form, it is only for a single ID.

So you need to make sure you submit all relevant ID's as if you only submit one and the other device is detected, even if one is unblocked, connections to another blocked device is not possible.

You need to make sure you submit all ID's.

I have also tested if we can submit a form with 9 digits TeamViewer ID. It works fine so please try it again from the link: https://www.teamviewer.com/reset 

Hope this will be helpful.

All the best,
Yuri

Japanese Community Moderator

Did my reply answer your question? Accept it as a solution and like the post to help others.
解決策が見つかったら、いいねや解決策として承認をクリックしてください。

Highlighted
Posted by
Photon

Request TeamViewer ID reset due to commercial use detection form not working

When I go to the reset page the form does not allow any typing in the Affected ID field -which is required. A line appears and no typing shows up.Screen Shot 2019-10-10 at 6.33.32 PM.png

Highlighted
Posted by TeamViewer Staff
TeamViewer Staff

Re: Request TeamViewer ID reset due to commercial use detection form not working

Hi @nadiajaafar,

I suggest that you read the following link: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...

It will help you with your problem.

Cheers

Leo 

Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!


@BWG wrote:
Thank you. Just curious, what do you base this decision to flag peoples accounts on? I'm concerned that my privacy is being violated.

Same here!

Highlighted
Posted by
Digon

Re: Has ANYONE had their commercial use block removed....


@Closed account wrote:

 

Has ANYONE had their commercial use block removed?

If so, how long did it take?

Can you give the rest of us any hints on getting a quicker response?

JWK in RVA

 

 


I did back in August.  They restored it about 5 days after I submitted the Declaration of Personal Use.  But that was after I submitted the request to unblock.  Don't recall and can't tell how long it took to get the response to the request.  

After all that they just blocked me again.  So I signed a new Declaration and emailed it directly just now.  We'll see what happens.

Highlighted
Posted by
Henagon

Re: Is connecting to a home PC from work considered commercial use?

TeamViewer: Are you there? Would really appreciate a response.

Highlighted
Posted by
Trigon

Re: Has ANYONE had their commercial use block removed....



I just got a response to my 3rd or 4th email declaring private use, which is a first (they've never responded to one before.) They said that they don't believe me and think I'm using it commercially! They gave me 2 options: either buy teamviewer for commercial use, or sign a "declaration of private use that needs to be printed, signed personally and sent back to us to the following email address (redacted)"

I'm not willing to follow through with that for personal reasons. I'm not giving them my signature, full name, address, phone number etc. Are they out of their mind? They should be able to detect commercial use just fine with their algorithm AND a human involved. They clearly are not able to do so, or knowingly flagged me dishonestly in order to strongarm me into buying a paid account. Looks like I will be leaving Teamviewer after a long 10+ years if they think I'm a commercial user who connects to one person every other month.

Highlighted
Posted by
Trigon

Re: Request TeamViewer ID reset due to commercial use detection form not working


@nadiajaafar wrote:

When I go to the reset page the form does not allow any typing in the Affected ID field -which is required. A line appears and no typing shows up.


Make sure that you have NUMLOC on. Typing in that field without NUMLOC will result in no characters being entered.

I just tested the form at:

https://www.teamviewer.com/en/reset/?_ga=2.**Please do not post TeamViewer IDs**.**Please do not pos...

and it woirks with Chrome browser.

Highlighted
Posted by
Trigon

Re: Has ANYONE had their commercial use block removed....

I do not know how to refer to an older post, so I will repeat my comments here:

I filled in the online form for each of my 13 IDs. They unblocked 12 of those IDs within a few days. The 13th was still blocked. I filled in  the online form again with no results. Then I received an email asking me to fill in the "declaration of private use" form. I did so and listed the 13th ID (even though the form doesn't ask for the ID at all). That 13th ID was unblocked within 24 hours.

You ask for pointers, but all I can tell you is what I did. I submitted an online form for each ID I have and on the form listed all of the other IDs, so everything could be cross-referenced, if necessary. I showed the name assigned to each of the IDs. For each ID that "looked" commercial, for example DATASERVER, I explained that it was used only in my home and for a specific, non-commercial purpose. When they asked for the "declaration of private use" form, I also listed the ID and the name assigned. That's it.

All I can say is that it worked for me. But I know that the system is unclear, appears to be arbitrary and is inconsistent. I know that the trigger is not only the IP address, since the ID that originally did not get reset was one of seven in my house, so they all shared the same WAN IP address.

Other people have not been so lucky, with no action of any kind in response to their forms. Can't say why.

I consider the unblocking a response, so I was not unhappy that they didn't write me an email when they did that. It's not good public relations, but my concern was unblocking - I consider that the important part of the response. In fact, the only email I did receive, was the one that said I needed to fill in the Declaration of Private Use. The responce I got for that one was, again, unblocking, but no email.

Good luck.

Steve-in-FL

Highlighted
Posted by
Henagon

Re: Commercial use detected blocks usage completely

I have been in communication with TV the last few weeks for the same exact thing. I have two cell phones, two android tablets and two laptops and a desktop ALL IN MY HOUSE. But due to my health I am unable to get around back and forth from room to room as much as I used to so if I need something from one device or I need to view something on another device then I use TV. HOWEVER here lately THEY SUSPECTED ME OF COMMERCIAL USE. So I filled out all the forms and they sent me a response. I will copy and past the one line that sums it all up ............ After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately. Guess what? Not only can they not CONFIRM that I am NOT using it for commercial purposes but they are not confirming that I am either. **bleep** sure glad courts don't work that way. We are sorry sir but we can't confirm that you didn't rob that bank so we are going to put you in jail anyway. I will install a virus on my PC before I pay them for the use of something that they are falsley claiming is free when it is not.

Highlighted
Posted by
Henagon

Re: Commercial use detected blocks usage completely

I would LOVE for them to PROVE that there is commercial use on my network to or from it.

Highlighted
Posted by
Henagon

Re: Commercial use detected blocks usage completely

I will buy 10 licenses if they can prove or can provide evidence of commercial use on any of my devices. PERIOD. How about it TeamViewer. I am calling you out. Do you want to protect your reputation as a company? Am I lying about it or are you?

Highlighted
Posted by
Henagon

Re: I’m not using the software commercially!

NO ONE WILL PROVE IT. They just CLAIM that you are doing that. Give up and go find some software from some other company.


@stevelin wrote:

Hello

Teamviewer detected commercial use. But I‘m not.

I just use it to solve my mom's computer problem at home.

I have already filled out the form. But I have never received any reply emails.

Can you help me?


 

Posted by
Trigon

Re: Commercial use detected blocks usage completely

I've already ditched Teamviewer completely. **Third Party Product** not only works better, it doesn't falsely accuse it's honest customers of commercial use!

13 Replies
Highlighted
Posted by
Trigon

Re: Commercial use detected blocks usage completely

TeamViewer has a few capabilities that other free options don't. The other free options (that don't have "commercial use" garbage) allow remote control of other machines with ease, but are less capable in file transfers.

Having had my TV privileges removed because of alleged "commercial use" (those allegations being entirely false), and having those privileges restored by submitting a "self declaration of personal use", my going forward strategy is simple. Use TeamViewer, but DO NOT DEPEND ON IT. Have alternate remote control apps available and proven, and ready to use. As to file transfer, there are many file sharing apps available that can be put on both local and remote machines that will do the job.

I should add that , not infrequently, TV just refuses to connect. When that happens, I just quickly switch to my ready-to-go alternate app.

As a result of my "commercial use" denial, I still use TV, but I no longer depend on it.

Highlighted
Posted by
Trigon

Re: Commercial use detected blocks usage completely

I agree and have a few comments.

@DanLester wrote:

TeamViewer has a few capabilities that other free options don't. The other free options (that don't have "commercial use" garbage) allow remote control of other machines with ease, but are less capable in file transfers.


One of the functions that TeamViewer has that I like and make use of is the "computers & contacts" list. It maintains a list of all "other end IDs" along with a description. I do not need to maintain a separate list of those.

Another function I like is that TeamViewer will display or notify me when another machine is up and ready. I can look at my contact list and see what machines are online and which are not. That's handy when I reboot a remote machine and I am waiting for it to come back online. I don't have to keep trying to connect - TV will pop up a notification telling me the machine is back.

@DanLester wrote:

...my going forward strategy is simple. Use TeamViewer, but DO NOT DEPEND ON IT. Have alternate remote control apps available and proven, and ready to use. 


I agree. I think your strategy is spot on. I would further stretch it to apply to almost every product you (or we all) use. Browsers, registry cleaners, video players, pretty much everything, should have a tested alternative ready to go into service.


@DanLester wrote:

I should add that , not infrequently, TV just refuses to connect. When that happens, I just quickly switch to my ready-to-go alternate app.


I've never had this experience. When I get a failure to connect, there has always been a problem on the other side. (Many times, a problem on the other side is the reason I am trying to connect.) Of course, I have only my own and friends machines as a basis for survey, but I've probably made 100s of TV connections over the years and that's what I have found.

I occurs to me that the overhead of TeamViewer cloud resources in maintaining the currect status of all the TV IDs connected at any given time might be substantial. Maybe that's one of the reasons why they are trying to get commercial users to pay up. (This does not, of course, excuse the method they are using to do that, which, I think we all can agree, is pretty poorly managed.)