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Did you already try the new Windows 10 October 2020 Update?


Share your feedback and experience with TeamViewer on the new Windows build with our developers here.

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Posted by
Electron

Teamviewer restricting me due to thinking im using it commercialy

Hi,

I have had this issue since march 2020 and contacted support. I did get a e-mail about pardoning with a form. I filled it out and sent it back, but no answer.  See below.

Anyone have an idea of what i can do? I strictly use teamviewer for accessing my NAS on both home and away server.

Pardoning emailPardoning email

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Posted by
Photon

Free version "detects commercial use"

I've been using TeamViewer Free for only one purpose since I started using it:  To help my mother who lives permanently at a rehabilitation and health center ("nursing home").  Today for the first time I had a pop-up appear stating "commercial use suspected".  This is not commercial use.  My mom has had 5 strokes and this is how I can help her keep connected to me and my 2 sisters - especially  Please help me to ensure this pop-up doesnt eventually block my ability to help my mom, Maria, 89 YO.  Thanks  ~Gabe

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Posted by
Henagon

Re: Free version "detects commercial use"

I just started getting this same thing today and I'm not using this for commercial use.  I just recently even started using this again to help my mom setup her new phone.  I keep getting disconnected and then I try to connect and it says I'm blocked because of my license type.

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Posted by
Proton

Re: Free version "detects commercial use"

Same problem here, having this problem since last week...

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Posted by
Proton

Re: Free version "detects commercial use"

I usually use to fix my parents computer and smartphone. When I use my smartphone to remote fix theirs devices, the message doesn't appears. The problem is only in my laptop (i'm from Brazil)

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Posted by
Henagon

Free version teamviewer throws me out immediately - then blocks me for a few minutes

I support my mom's remote computer and have used teamviewer for some time.  Recently (last two months)?  I can't access at all.  When I access her computer - I am thrown out immediately (less than 2 seconds) and then blocked for several minutes.  I wait until I'm unblocked, then try again unsuccessfully.  Apparently with my free teamviewer there is no support so I can't file ticket.  Any help would be greatly appreciated.

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Posted by
Henagon

Unable to Connect TeamViewer getting error "COMMERCIAL USE SUSPECTED"

Hello, I'm unable to use Teamviewer because it's showing "COMMERCIAL USE SUSPECTED" when i'm trying to connect with my Friend Laptop, Please help me i'm not using teamviewer with many computers, i'm just connecting my teamviewer with my 1 friend to Learn and Study.
My exams is near and this time it's showing this error, please help me..
I do not have any commercial use, i'm using it as personal use.

I have tried to contact support but on Phone number they are saying the phone support is not available for free version, and i tried to find Email Id but no where i can found the support Email ID, 

Please Help me, What i have to do now.

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Posted by
Neutron

Re: What is going on here?!?!

Facing the same problem here since today...

I am a student. I am using it for personal purpose. Please help me ..... how to sort out this problem.....

team.PNG

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Posted by
Neutron

connection blocked after timeout your license limits the maximum

Facing the same problem here since today.

I am a student. I am using it for personal purpose. Please help me to sort out this problem.team.PNG

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Posted by
Henagon

commercial use detected

Dear TeamViewer customer support,

When connecting to my remote PC through TeamViewer, the window "commercial use detected" opens.

I actually work as a researcher at the university.

Could you please help with setting the usage back to private.

Thanks in advance for your assistance.

Best regards.

Could you plese

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Posted by
Trigon

Re: What is going on here?!?!



@bazbsg wrote:

@xs1 Unfortunately, they also consider it commercial use if you access your home PC to read your personal emails from your office or school during your lunch break.


Spoiler

What's considered commercial use?

Using TeamViewer for your business or profession โ€“ including accessing your home computer from work or connecting to a Windows Server operating system โ€“ or for any purpose for which you directly or indirectly receive compensation constitutes commercial use and requires subscription license in accordance with the End User License Agreement.

Thats the issue. Server based operating systems and accessing home computers from work aside, "or for any purpose for which you directly or indirectly receive compensation constitutes commercial use" we are not getting compensated in any way, but still getting flagged. I chose to use a server OS for many other reasons, but its just a home network and p2p server... |In no way making money off it... 

DOWNLOAD Mbps: 919.48
UPLOAD Mbps: 942.24
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Posted by
Henagon

Possible workaround for genuine non-commercial users.

A complete uninstall (using something like Revo-Uninstaller for a more thorough cleanup) may or may not reset the "commecial use" flag. Assuming you have an unflagged  working "personal use" setup, you can try usIng it without signing in. It is less convenient because you have to enter the  Teamviewer ID manually each time., perhaps keeping a note of these for your family and/or friends.

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Posted by
Trigon

Re: What is going on here?!?!

@xs1

It's no wonder you're flagged as you log on from an office PC. There are smarter ways to access your mail anyway. If you use the IMAP protocol you can read your e-mail from anywhere: in a browser on your office PC, from your phone etcetera.

If your managers at work considered it important that you were able to access your home PC from your office PC then they should shell out a few bucks to make that possible. As it is, you should use an office PC for work-related stuff and not for personal stuff. Well, you can, and nobody will stop you, but you shouldn't be surprised your TV use gets flagged.

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Posted by
Trigon

Re: What is going on here?!?!

@SandoHP 

The **bleep** you talking about? Ive never stated i access email from any office Pc. I dont have access to teamviewer @ my job.. 

DOWNLOAD Mbps: 919.48
UPLOAD Mbps: 942.24
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Posted by
Electron

Re: TeamViewer thinks Iโ€™m using the software commercially!

This happened to me almost 2 years ago and now I'm facing the same issue again. Nothing has really changed about how i use my computer, I'm mostly connecting to my desktop pc at home or my laptop from my phone to control my sonos speakers at home when i've forgotten those on or to turn off my pc when too lazy to go to it physically or looking at the dogs through the webcam.

This time i had Android Studio running when connecting to my gaming-pc, I was trying to learn more about apps earlier today and left the program running. This is not my profession and I just had the application running in the background when starting Teamviewer. This may possibly be the reason why it triggered today.

I'm not sure if I'm comfortable with teamviewer snooping which applications I'm running to make money out of my usage patterns. At work, we are using completely different softwares, I'm not allowed to run 3rd party applications without approval and using Teamviewer at work is a strict no-no which leaves me with zero options to run Teamviewer commercially. I'm not mixing any corporate data on any device that is in my possession. I've got a work computer and phone for work and a private phone + own computers for private use.

I'm actually pretty sad that even though I'm a regular geek with tech as a hobby, Teamviewer doesn't trust our ability to pay for ourselves. If i was using Teamviewer for work, I'd gladly pay for it since I'd need 100% reliability for connections. 

I'll get back to my point: Occasions like this is really bad from a business perspective. Services I need may be purchased at work, with company money, for company purposes if I need it for my work. If I'm facing problems using any service for personal or commercial use, the likelihood of the company licensing the software is getting smaller.

I hope Teamviewer will revert the restiction as soon as possible, even though i dont actually need it. I've just gotten used with the comfort of putting my pc to sleep without leaving my bed or for taking a quick look at files from my NAS when I'm not at home.

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Posted by
Henagon

Incorrect blocking

Hi,
I use TeamViewer to help my daughter or partner when they have a problem on their PC (not a commecial use at all), however a sign appeared to indicate that it have been detected I am making "commercial use", and their use have been blocked.
What can I do?
Thanks, best regards.

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Posted by
Henagon

Re: Incorrect blocking

I'm getting the same issue, not using it commercially, but I'm still getting disconnected after 1 minute and with the annoying pop up saying I'm using it wrong. This happened once in the past and I was able to submit a ticket, now I just get redirected to Community as if this was a user error and not a flaw of the product. Please solve it asap!

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Posted by
Henagon

Re: Incorrect blocking

Since these **bleep** are unable to produce a solution, here it is:

Go to https://www.teamviewer.com/en/reset-management/, log into your account, fill in a form, it will generate a PDF, print it, sign it, scan it and upload it. Yes, welcome to the 21st century.

**bleep**

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Posted by
Photon

Connection blocked after timeout

I setup my elderly in-laws with TeamViewer (free for personal use) last year. Been working fine until today. Now I get "Connection blocked after timeout". They live in Florida and I live in NJ so helping them out, especially during a pandemic is important. I remote to their computer (unattended) about 3 times a month. What can be done to get this working normally again?

 

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Posted by
Henagon

Connection Timeout

Hi,

I have used Teamviewer for years without any issues until last year when I used it once at work to help out my mom, which is the only reason I have Teamviewer. I had no idea it would stop working because I was at my workplace.

I created a new free account with another email and I have only used it once before. Today I tried using it again to help my mom and again I got the "connection timeout" error, even though I am at home.

What can I do to fix this?! I'm tempted to create a third account but I have a feeling I will have the same issue.

Please help me! This is the only way I have of helping my parents with their computer and phone issues.

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Posted by
Photon

Re: Connection Timeout

This is ridiculous, happened to me now too.

Switching to **Third Party Product**, have been using TV for so many years.

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Posted by
Proton

Re: Connection Timeout

Here we go again.  Can't Teamviewer fire the guy that puts this in the updates.  This is not the first time TV has botched the upgrade and started flagging everyone as commercial.  I am another of the victims.  Personal use, family and friend help, no money being made anywhere.

 

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Posted by
Pentagon

Re: Connection Timeout

@sammysooser They'd also avoid a lot of confusion if they used the dictionary definition of commercial:

  1. concerned with or engaged in commerce.
  2. making or intending to make a profit.

Instead they are considering students at school as commercial. They are considering individuals checking their email at home commercial. Users that have a server OS are considered commercial. I've heard of people getting flagged as commercial just for using the Wifi in a hotel.

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Posted by
Pentagon

Re: Connection Timeout

Wow. just now I tried to post a message and got an error. they asked me to fix it and post again. I did. then I got another error.

  • Post flooding detected (user tried to post more than 1 messages within 30 seconds)
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Posted by
Henagon

Re: Incorrect blocking

Thank you!

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Posted by
Henagon

Re: TeamViewer thinks Iโ€™m using the software commercially!

So I guess this is the place where I complain about being blocked for "commerical usage". Been using TeamViewer to connect from one personal PC to another, both of which are on the same local network. Got blocked. Submitted a ticket and got a responce that they were unable to verify that I'm using it for personal purposes.

Is there any way to make them actually fix this? I'm not going to mail that declaration of personal usage over mail and support is unhelpful.

0_o
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Posted by
Henagon

Re: TeamViewer thinks Iโ€™m using the software commercially!

I'm having the same problem. I submitted a ticket two weeks ago (at the advice of Teamviewer on Twitter), but I've heard nothing.  I dunno how to reset my account or how to show I'm using this at home)....dunno what to do :(

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Posted by
Photon

1 Minute Time-Out On Personal Use

I'm using TeamViewer primarily from my Macbook (MacOS 10.13.6) to connect to an iMac (up-to-date Catalina). Whenever I connect, I first get a very fast notification along the lines of "There seems to be a Licensing issue with the other computer," but then the notification disappears and I connect. I have no problems while connected, but the session then times out after 1 minute, and I'm thanked for playing fair and using the "free trial".

This seems similar to other questions I've seen, where people are told that "Commercial Use is Suspected," but I have received no such notification. My ID may have been flagged because I am on a university campus, but my usage truly is non-commercial. Have I been flagged for commercial use? Should I submit a ticket through that avenue? Or is there some other reason my sessions only last for one minute? Any help is appreciated.

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Posted by
Neutron

Why not have a personal subscription?

It keeps thinking I'm using it for commercial use. Why not have a person subscription plan for us who only use it for non-profit? Something affordable like $9.99 a month. I only use it to connect to family and friends and also to connect to my 2 other computers in the same house.

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Posted by
Digon

Account requires licence even tho i'm not commercial

I tried sending you guys an E-mail explaining that I don't use your product for commercial use.

I run a community with 10 people in it. on financial support from the state = i'm poor.

I'm not getting paid for anything i'm doing with teamviewer. what i do is connect to my private 2 server computer I have where I run dedicated games on for my community to play on. and I have to make this clear I don't get paid for it. I do it out of my own pocket.

You guys write that people who does not use it for commercial use can use your program for free. but this is not the first time It request me to get a lience putting up restriction of use of the program to the point where I can't use it anymore.

I don't have money to go out buying 3 compies of windows pro eddition to use the remove support coming with it.

So if you decide to unlock my teamviewer account for free use again. can you please not lock it again in a year or so. since this is like 4-5 times you locked it. and each time I had to plead my case.

If you decide not to unlock it. would you then please explain to me how i'm useing it for commercial use. since I simply then don't know. Since i'm not earning money useing your program. as stated my income comes directly from the state wellfare.

And trust me it's not like it easy to write in to you saying i'm on wellfare for everyone to see. but I don't know if there are any other support program out there that are this easy to use and have the same features.

But are you not unlocking my account for free use. are there anyone who know of such a program?.

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Posted by
Trigon

Account will not Reset

I keep revieving the email saying the account has been reset for personal use, but when i go to log in it still tells me:

"The trial version has expired pleas purchase a license etc etc etc"  

I've even gone as far as reinstalling the software and still to no avail. 

 

tvreset.jpg

<==============================================>

srsly.jpg

DOWNLOAD Mbps: 919.48
UPLOAD Mbps: 942.24
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Posted by
Digon

Re: What is going on here?!?!

I'm not working and have not been working for 10 years. I use teamviewer for my own pc, my server computer at my own home and my server mashine at my brothers home. the reason he has one of the server is since I don't have the money for the enagy usage and he offered to have it at him. So I need some sort of remove controll to manage it since he can't do it.

I'm not going to school either. I'm on wellfare from the state as i wrote.

I don't get any compensation for what i'm doing everything i paid by me. it not a company or any sort of paid organisation. 0 income is gain by useing teamviewer or anything related to it.

I only have the money I get from wellfare and nothing more.

How is that commercial?

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Posted by
Henagon

Re: What is going on here?!?!

Hi

The exact same happen to me !!!

This is so extremly annoying, I cant reach my computers anymore that are at a remote location unable to accsess without Teamw.

 

What is going on ??

I`m sittin HOME on a HOME computer, that have absolutely NOTHING to do with work!!!

 

And it`s impossible to find a support e-mail !

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Posted by
Henagon

Re: What is going on here?!?!

Ah **bleep** this **bleep**..

it says I have to wait until 10:24..

when clock is 10:25, it says wait to 10:26  and so it continuis forever.

I`m so **bleep**ed...  without any warning I`m suddenly not able to contact my computer, and it`s urgent.

TeamViewer have been a trusted platform for many many years.

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Posted by
Photon

fake news message

I received a message saying that I had used Team Viewer commercially and can no longer connect with my older brother. I have never used Team Viewer for any purpose except to help a family member or friend. What do I need to do or who do I need to contact to have the ban on using the program resinded?

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Posted by
Henagon

My Server is not a public device.

I am getting flaged for public use of my private license. I am not using it incorrectly the server is located at my house and it is used for my education and gaming support.

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Posted by
Henagon

Re: [Windows] v15.9.4 - Change Log

When are you going to fix this so it's in an usable state? If I just open a remote session and browse files for a few seconds in Windows Explorer it'll say that it's detected "commercial usage" lol. This issue is affecting lots of people now. 

Right now it's an useless piece of software just occupying ram and hd space.

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Posted by
Henagon

Team viewer timeout

Im trying to help my mom with something but it times out and say commerical use? How is connecting to the same computer everytime maybe once a month if that commerical use? How do i fix this.

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Posted by
Trigon

Re: Account will not Reset

So we are just going to ignore all these people being affected right now, huh? ๐Ÿง๐Ÿค”

How many times you guys going to email me saying 

"Dear User,
Thank you very much for sending your self-declaration of private use to us.
We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.
We acknowledge that you are using TeamViewer for private use only on these devices."

Than still being blocked, even AFTER reinstallation? 

tvhmm.jpgtvhmm2.jpg

DOWNLOAD Mbps: 919.48
UPLOAD Mbps: 942.24
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Posted by
Henagon

Only LAN connections are possible after a reset of free account

I am not very technical, but my account was blocked as they thought I was using TeamViewer for commercial use.  I got my account re-set, but now I cannot connect to my work computer(Windows 10) from my home computer(Windows 7) since I now receive this message. " Only LAN connections are possible. The only thing I know is the definition of LAN so I don't know how to fix this side..  

On my work computer when I try to access my home computer I receive the message 

 "Either your partner isnโ€™t connected to the internet or your partnerโ€™s TeamViewer isnโ€™t running yet. Please tell your partner to check his/her internet connection or to start TeamViewer."  

Well Team viewer is up on the screen and I am definitely connected to the internet.

What should I do?

 

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Posted by
Digon

Re: Only LAN connections are possible after a reset of free account

I'm sorry but are you useing teamviewer connecting to your Work computer at work and the other way around. is that not commerical use?

The lan part seems like they have restricted your teamviewer for local lan use only. so you can't connect to devices our of your home.

Just saying i'm just a normal guy. but had to write since connecting to your workplace is kinda comerical use.

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Posted by
Photon

Commercial Used Detected

Hey Guys & Girls,

I have been using TeamViewer to access my desktop Linux in my office at the university. I am not using it for a commercial purposes! Still, after this morning, I have received the following notification: "This software seems to be used in commercial environments." "your session will be terminated after 5 minutes".

What I have to do to prove that I am not using it for commercial purposes?!

Thanks and best,

Luis

luismg
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Posted by
Digon

Re: Commercial Used Detected

I have got message about after commercial use was detected that my IDs has been opened after i have twice sent pfd undersigned document about i use it for personal use.

I have then after message from teamviewer closed both computers (the one i contact from and the one i try to connect to ) and closed both teamviewer but still it comes this text about commercial use and only able to be online in abroad computer for one minute. I have been working to connect to my abroad computer for 3 weeks, its long time.

I ask for help so i can start use of my account. Any one who can talk to me direct, in like direct chat or anything?

Please if you could help.

thanks in advance

with best regards

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Posted by
Digon

Re: problem with connection

Hello

I have been working with Team Weaver personally for a long time, but I am disconnected from my partner. It has been almost a month that I can't reach my remote computer. This is despite that none of them are commercial.

I appreciate if you could solve this problem for me.

 

Regards

Ash-y2002

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Posted by
Digon

I can't reach my remote computer

Hello

I have been working with Team Weaver personally for a long time, but I am disconnected from my partner. It has been almost a month that I can't reach my remote computer. This is despite that none of them are commercial.

I appreciate if you could solve this problem for me.

 

Regards

Ash-y2002

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Posted by
Henagon

Suddenly my session back to my family in China was treated as commercial use

Greetings experts,

I have very old parents back in China. I always have used Teamviewer (thank you) to help them troubleshoot PC software issues like for Skype. But today, for some reason, it recognized our session as comercial use and stopped it every 5 minutes. Seems it happened when I tried to transper the latest teamviewer software to the remote end since it's going to expire, I need to update the software on their PC. 

Is there any way I can prove that I am using it for family use? Thank you. I found the original post but it was just too long more than hundreds of pages. I worry my concern can't be properly addressed. 

 

Best,

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Posted by
Photon

Re: Suddenly my session back to my family in China was treated as commercial use

Same for me. I use it to connect to one other PC in my own home and also to my mothers PC wheen she has some problems on it.

But in the last version TeamViewer has suddenly decided that this is commercial usage. Would be nice to know what triggers this, so I could avoid those situations.

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Posted by
Photon

Free account flagged as commercial?

I am a student in a drone academy in Sweden. During COVID-19 we have not been able to use the school computers for the purpose to create drone projects. In my case I study photogrammetry to create 3D models. I do not have money for buying a strong computer like the ones we have in  school and I certainly dont have the money to pay 7900 USD for the 3D software. So with a OK from my teacher I installed TeamViewer on the school computer so I could access the computer from my home as it usually takes me 2 hours with train to get to school. In this case we can not be in the school due to COVID-19.

We have a total of three computers at school. If my other class mate log in I could usually just jump on another computer to work on my school projects.

However the past few weeks there seems to have happended somthing as I get a pop-up sayin "Commersial Use" There seems to be a licensingproblem.

Uploaded screenshot for you here: https://ibb.co/rQ91Jv7

I do not use this as a commersial license. I am a student. I do not make any profit. I am only using this for license for acctually learning. Teamviewer has been a savior during COVID-19 so I could graduate.

Can this be fixed? I did even register with TeamViewer today to see if that helped. Unfortunately not.

All the best,
Zummie

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Posted by
Photon

Flagging me as corporate

Can someone help me understand the process to getting my account "unflagged" as corporate?  I dont use this for any other reason than Personal and they are trying to force me to pay for it.

Secondly.. cant seem to get any direct help, only get directed to some community because Team Viewer doesnt want to deal with their own problems.

Im extremely Frustrated.  My university essay is on my work computer!

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Posted by
Henagon

Re: Cannot Download PDF on Reset Management page on Website

Hi, I have the same problem. Free account flagged as commercial but I cannot download the generated PDF. I have tried using an android phone and windows 10 laptop, chrome, and edge...

Can I manually create this pdf and if so what data does it need to have?