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Posted by
Henagon

Re: Reset to free but nothing change

And there's no technical support or contact for free users to follow up. So I guess we just have the one minute free version that just keeps telling us commercial use detected even though we've also been told it isn't.

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Posted by
Trigon

Re: Commercial Use Detected!!!

I suspect you may have to send in a form for each and every computer to which you connect, not just the client (or is it "server" using client-server terminology?)

I think if you send the form everyday, for each computer, from each computer, for three months you may hear something.

Or not.

I suspect that Teamviewer has dedicated one person, one hour per month, to review cases such as ours.

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Posted by
Photon

Re: connection blocked

I am not using this professionally but I am blocked to use it.

Really bad :( will not use it again.

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Posted by
Hexagon

Re: Commercial Use Detected!!!

@OldSurferDude : yes, I think you're right, I filled in the form for all my IDs, the problem is that when they answer back, they don't tell you which one has been reset to free. Thus I've received an email like this, and another one to fill the declaration of personal use, but again no idea to which IDs they apply. Therefore, I consider the procedure to be completely useless, and it's just dust in our eyes...

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Posted by Closed account
Not applicable

Bunch of hypocrites.

So after 2 weeks, I get a mail that my account has been unlocked for free, and when I give it a try, I get another commercial use detected before I can type half my password.

That does it.

I'm uninstalling your **bleep**, and I awfully regret even advising people to use it. From now on I'll be sure to tell people what a bunch of two-faced liars you are.

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Commercial Use Detected!!!

Hi @pv7721 

You have to fill out a form for each ID... We are not able to reset more than one ID with only one form. 

Thank you and all the best,
Natascha

German Community Moderator

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Posted by
Hexagon

Re: Commercial Use Detected!!!

@Natascha : Yes, I understood that, what I point out is that when we receive back an answer from TV, we don't know to which ID it pertain...

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Posted by
Trigon

Re: Bunch of hypocrites.

I get same email some days ago, but I haven't tried it yet

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Posted by
Hexagon

Re: Bunch of hypocrites.

@AriannaMicrochi : have you filled the form only for the ID of your computer, or for all the IDs you connect to?

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Posted by
Henagon

Teamviewer dont work after sblock for sospect use commercial.

Hello (i'm sorry for my english). :) I use Teamviewer for personal use. (i connect my pc from pc of my wife for personal use, because she now live  in another Country. Its 2 Device. .

Few weeks ago, Teamviewer was block my account for sospect use commercial.

So, i send email for Teamviewer and explame my real situation. And  2 days ago i have this message in my email from Teamviewer: Dear TeamViewer User, Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to โ€œfreeโ€. After reviewing your request, we decided that your use case can be qualified as โ€œpersonalโ€. So, today i open Teamviewer, but i have message that me or my wife use teamviewer for use commercial :/ Today i was send ticket for Teamiwer, i hope that will response more fast. Or Maybe some administrator che read my message. I will send my personal Id. Thank you so much. Have nice Day.

 

I send another email for Support and i hope they will response more fast for me, or maybe here some administrator can read my situation, i can send my real id, in private message. 

Thanks for support.

Kind Regars.

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Posted by
Henagon

Re: Reset to free but nothing change

I have also, this problem with my notebook.

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Posted by
Trigon

Re: Bunch of hypocrites.

Yes. A form with my ID. I have only one ID!

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Posted by
Hexagon

Re: Bunch of hypocrites.

@AriannaMicrochi : but what are you connecting to then?!?

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Posted by
Trigon

Re: Bunch of hypocrites.

I added my parents' computers to my account. I don't remember exactly why I did it a long time ago.
Among my teamviewer contacts I see their computers, I click and I connect.

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Posted by
Hexagon

Re: Bunch of hypocrites.

@AriannaMicrochi : then you need to fill it again for the ID of your parents' computer.

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Posted by
Digon

Re: Commercial Use Detected!!!

Not only the form, I filled out the form and now they are asking me to fill out a weird paper with my name, address, and more, SIGNED, and to send it! This is ridiculous!!! And I will have to sign a paper for EACH of the IDs that I use?

I'm not tolerating such waste of time only because TeamViewer believes that I make commercial use of it. I will just simply delete my account and start again like the first day. That day when I thought TeamViewer was great, I want to give it a last chance, or else I will switch to a different alternative, free or cheap, but that won't be annoying me with commercial use warnings.

Thank you
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Posted by
Hexagon

Re: Commercial Use Detected!!!

@marcgalmes : as they do it one ID at a time, probably yes, you'll need to sign the form as many time as they ask it. It's so ridiculous they don't see how ridiculous it is...

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Posted by
Photon

Re: 5 Minute Limit in Account Abilities

It's nothing to do with business commercial use, its something TEAMVEIVER is doing.
I use FREE Personal since 2012 & lately 2018 its been the same 5 minutes and cannot reconnect for 1 minute for me also, and they dont reply to tickets for any sort of free support, they dont care unless you pay for premium.

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Posted by
Henagon

Re: ID set as free but still shows Trial Expired

I am having the same problem. I installed it for personal use and it comes up with expired trial?

Restarting the program and PC does not change it. So how do I get it to work?

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: ID set as free but still shows Trial Expired

Hi @pjs344 

Thank you for your message. 

Please read the following article and fill out the form:
Why do I see TeamViewer trial - 'Your trial period has expired'?

Have a great weekend and all the best,
Natascha

German Community Moderator

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Highlighted
Posted by
Trigon

Re: Bunch of hypocrites.

It is no longer important. After receiving the email "Your TeamViewer ID has been reset to free" 4 days ago, I tried it for the first time right now and it is still locked for commercial use.
At this point, I move on to **Third Party Product**
They're just wasting my time and having told me that he was back to normal now, I am deceived and the moment I need him to help my father doesn't work.

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Posted by
Pentagon

Re: Bunch of hypocrites.

Same here. They sent me the email for reset your ID, but I tried 7 days after still blocked. Totally waste of time. I am using another remote access software as well. :-)

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Posted by
Digon

Remote connection disconnects after 5 minutes

Since I use V14 of Teamviewer the remote support connection disconnects after 5 minutes. In those 5 minutes I cannot analyze and solve a problem of a remote PC and have to wait minutes before I can reconnect. I'am a PC hobbyist and the remote PC's are only of family and friends, who calls me if they have a problem. I don't use Teamviewer for commercial purposes. You can see this in your logging and the connections, made by me. In 2014 I have had contact by phone with your support department because I had the same issue. They have enlarged the connect time and this works well for me. Can you please enlarge this time to the old value? BTW: Now I use the forum because this is the only method to get in touch with you, because my email is answered with the message to use the contact page. Waiting for your response

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Remote connection disconnects after 5 minutes

Hi @eejeel 

Thank you for your message. 

Can you please check which versions you installed on both sides?

Looking forward to your answer. 

All the best,
Natascha

German Community Moderator

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Posted by
Digon

Re: Remote connection disconnects after 5 minutes

Hi Natascha

Thanks for the fast response.

Last Thursday:
On my site: TeamViewer Full version portable: version 14.1.9025.0
On family/friend site: TeamViewerQS - version 14.1.9025.0

Last Saturday (yesterday):
On my site: TeamViewer Full version portable: version 14.1.9025.0 and TeamViewer Full version portable: version 11.0.59518.0
On family/friend site: TeamViewerQS - version 10.047484.0

On both days a disconnect after about 5 minutes.

In general: with the versions 14.1 release (maybe 14.0) this happens. It is after Teamviewer gives a message that I have to update because the old version will not work anymore in future.
Until Februari I have worked with TeamViewer Full version portable: version 11.0.59518.0
and on remote site: TeamViewerQS - version 10.047484.0


The chapta procedure takes more than 10 minutes and 4 Device authorization needed emails!! Login procedure doesn't work with Firefox/Waterfox.

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Posted by
Henagon

Account back to free, just 5 days bussiness

No reply since 6 days, email every day.

My account back to free, why?
Please fix my account asap

Thank you,
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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Remote connection disconnects after 5 minutes

Hi @eejeel 

Thank you for your answer. 

Do you have a license in a certain version that you use or are you a free user?

In general, depending on the location, weโ€™re asking our free users with older versions of TeamViewer to update to the latest version in order to continue using the software. The latest version is currently TeamViewer 14 (on both sides).

After updating, free users - those who donโ€™t have a license - will still be able to use TeamViewer as usual. There is no change regarding personal use with TeamViewer 14.

If you are a free user, please update every TeamViewer to version 14. If you have a license for a certain version, please downgrade all your software to the respective version. 

If you have any further questions, please do not hesitate to contact us again. 

All the best and a good start into the new week,
Natascha

German Community Moderator

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Highlighted
Posted by
Digon

Re: Remote connection disconnects after 5 minutes

I use the free version.

And sorry, I don't agree what you have written that nothing is changed.
In practise the disconnect after about 5 minutes happens every time since the last months, both with the old and with the new Teamviewer version.
On my site nothing is changed (same PC and IP address), only a new version of Teamviewer after the message the the old version will be discontinued.
In the past I don't have a disconnect after a short time. I can solve a problem on the PC of family, friends and have to hangup the connection by myself.
So, in my opninion something must be changed in the max connection time, may be not in Teamviewer v14 but in difference with the older Teamviewer v10./11.

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Posted by
Photon

very disappointing "suspected commercial use" reply

I have been using teamviewer for years for assisting friends/family members as well as accessing my linux desktop. Have not been involved in any commercial activity. I have encountered "suspected commercial activity" for three times in a row. Each time I access my linux machine, the teamviewer pop up a message tell me that I have been locked. I then write the the teamviewer team to ask for unlock, which succeed for the first two times. However I got locked again immediately when I tried to access my linux machine--like 30 seconds after I was told unlocked.

The third time I was locked, I write to teamviewer to express my disappointment; I however received a message told me that "teamviewer cannot determine my status". What the heck? Teamviewer cannot determine my status? Then how can they tell why they can unlock me previously? Also the fact that I was locked immediately when I tried to access my linux machine is suspicious. There's clearly something very wrong with the commercial determination logic in the teamviewer product.

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Posted by
Digon

Re: "Your TeamViewer ID has been reset to free"...fake message?

no, it's not a fake message, you can use TeamViewer on up to 5 computers for free, don't install third-party product becuase it would be non reliable.

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Posted by
Digon

Session disconnects after 5 minutes (Free License, not commercial)


I've set up a computer for remote management at my fathers house to help  him with computer problems occasionally.

I've added it to my list of computers and the connection works great, except that I get disconnected after 5 minutes, and then I have to wait for a while before re-connecting or I get an error message.

I confirm once again this Teamviewer has being used JUST for personal purpose an no for any commercial or enterprise use.

Please reactivate free user license in order to allow the personal use of packages for monitoring and management of frends and relative pcs.

If this is a limitation of the Free License, I'll rather use a different solution for this sporadic support need.

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Session disconnects after 5 minutes (Free License, not commercial)

Hi @winslow3965 

Thank you for your message.

Can you please check which version you installed on the remote side? Which version do you use?

I'm looking forward to your answer and wish you a great day.

All the best,
Natascha

German Community Moderator

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Highlighted
Posted by
Photon

Free version (wrong installacion)

Dear all,

When I install TeamViewer I made a mistake. Instead of free versions, I installed a commercial. 

Now my licence is expired and I can't use TeamViewer. Can you halp me ttansfer the license to the free?

Best regards,

Emina 

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Posted by
Pentagon

Re: Free version (wrong installacion)


@Emina1 wrote:

Dear all,

When I install TeamViewer I made a mistake. Instead of free versions, I installed a commercial. 

Now my licence is expired and I can't use TeamViewer. Can you halp me ttansfer the license to the free?

Best regards,

Emina 


Please deinstall the commercial version and re-install the free version. :-)

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Posted by
Photon

Re: Remote connection disconnects after 5 minutes

I have this same issue and I've never had any problems before! I'm going around in circles trying to find out how to fix this?! My emails bounce back with "Due to the high amount of Feedback we receive, we cannot respond to each one individually." I can't actually achieve anything on teamviewer within the 5 minute time limit and then there is a 2 min stand down... so frustrating :(

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Posted by
Henagon

Re: Session disconnects after 5 minutes (Free License, not commercial)

I have the same problem. Although I have tried different versions, it did not work. And last month(or so), I have sent the feedback but recevied nothing until now...

So please help with this problem?

 

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Posted by
Henagon

I am not commercial user

Please, release me about the limit
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Posted by
Digon

Re: Session disconnects after 5 minutes (Free License, not commercial)

Hi Natascha, version I use is the 14.2.2558 on all pcs

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Session disconnects after 5 minutes (Free License, not commercial)

Hi there, 

Thank you for your posts. 

Can you please read the following article and fill in the form to request the unblock of your ID. 
Why do I see 'Commercial use suspected' / 'Commercial use detected'

Please be aware that the unblock is valid for the TeamViewer ID you submitted via the form and not for your TeamViewer Account. Please submit a separate form per each TeamViewer ID.

Thank you in advance and have a great weekend. 

All the best,
Natascha

German Community Moderator

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Posted by
Photon

I have frequent encounters with commercial use.

I choose a personal version, but it is always detected for commercial use.

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Posted by
Henagon

Re: I have frequent encounters with commercial use.

Me too...

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Posted by
Digon

Re: Suspicion of Commercial use

they (teamviewer) think wrong ALL the time.. for years, can't say decade(s) they haven't been here that long.. just taking over **Third Party Product** when they didn't allow free users. thats the ONLY reason teamviewer is the size it is today, is **Third Party Product** dropped the ball. Same as myspace dropped, everyone went to facebook etc. and one day they'll leave that program (and teamviewer too)

 

but yes, teamviewer always "thinks" but their thinking is wrong for thousands of users for years.  Their "artificial intelligence" or "snooping bots" are off and just trying to make money, not actually care about the end user or truth of the matter. Welcome to capitalism

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Posted by
Digon

Re: Suspicion of Commercial use

they (teamviewer) think wrong ALL the time.. for years, can't say decade(s) they haven't been here that long.. just taking over **Third Party Product** when they didn't allow free users. thats the ONLY reason teamviewer is the size it is today, is **Third Party Product** dropped the ball. Same as myspace dropped, everyone went to facebook etc. and one day they'll leave that program (and teamviewer too)

 

but yes, teamviewer always "thinks" but their thinking is wrong for thousands of users for years.  Their "artificial intelligence" or "snooping bots" are off and just trying to make money, not actually care about the end user or truth of the matter. Welcome to capitalism

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Posted by
Digon

Repeated blocking of Teamviewer

I have found Teamviewer to be an excellent product over >10 years. BUT every 6-12 months it is crippled because I am deemed using it for commercial means. I am not, I am 83 years old and can still help my family and friends. This action appears to be triggeredwhen I take about an hour supporting my sister in the UK. It can take a week or more for Teamviewer to rectify the problem. I have now come to the point that this problem has occurred too often. 

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Posted by
Electron

Re: You can't open a ticket, instead look at the first post i...

sorry but me is too,i used the software for my pc and after leave my connect because teamviewer support say at me use the software for commercial.  Why?

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Posted by
Henagon

Incorrect designation

I am sick and tired of constantly receiving messages of suspected commercial use.
Nothing can be further from the truth.

I contacted Teamviewer and got a fine example of double-talk

How can I "convince" the system that I am using the programme privately?

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Posted by
Hexagon

Re: Incorrect designation

@Expert2 precisely because it's a system you can't convince it and all our complaints fall into TV's deaf ears so unless use an alternative or get one of those hugely expensive licenses you and everyone that make a personal use of TV will continue receiving this shaming labeling.

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Posted by
Photon

Wrongfully tagged as comercial use

Hello, I have a problem. I installed the commercial version by accident. I would like to change it to a non-commercial version, it is a possibility. I can not afford a subscription.
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Posted by
Henagon

Re: Wrongfully tagged as comercial use

Reinstall Teamviewer and make sure to select personal use.

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Posted by
Hexagon

Re: Incorrect designation

Meh, just saw a 20% discount offer for the 1st year, which means that nevertheless the cheapest 1 seat licence is almost 270 euros per year (again, for the 1st year only).