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Posted by
Digon

Teamviewer Server ID is identical

We have 2 remote servers that have identical server IDs. And it is always pinting to server 1 and to access server 2, we need to stop teamviewer in server 1 and click on server 2 for it to be accessible. We already tried to re-install both after uninstalling and restarting the servers. Both servers are Win server 2008 R2. Teamviewer version used for both are version 15.8.3.

Please advise what else we can do for server IDs to reset.

1 Accepted Solution

Accepted Solutions
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Posted by
Digon
Solution

Re: Teamviewer Server ID is identical

I did contact support and they gave me a registry file which i ran in one server. The file updated the server ID and after a restart, i got a new server ID. Support solved the issue.

View solution in original post

6 Replies
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Posted by Community Manager
Community Manager

Re: Teamviewer Server ID is identical

HI @PreciseSiteIT 

Is the Server 2 and image of Server 1?

Is it possible that TeamViewer was installed on Server 1 when the image has been created?

In any case: I recommend contacting our Support team quickly. I am sure they will be able to help you get a unique ID for both.

Best, Esther

Community Manager

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3 Replies
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Posted by
Digon

Re: Teamviewer Server ID is identical

Not an image. This are 2 separate physical servers.

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Posted by Community Manager
Community Manager

Re: Teamviewer Server ID is identical

Hi @PreciseSiteIT 

Thanks for your fast reply.

That´s interesting 🧐

But with this even more: I recommend contacting our Support team directly. 

Of course, if someone reading this has an idea: Please post it, but I have to admit: I do not have a solution at hand.

Would you mind sharing the solution/reason for this with us later? I am sure if this happens to others they will be happy to read here what helped you!

Thanks and best,

Esther

Community Manager

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Posted by
Digon

Re: Teamviewer Server ID is identical

Hi @Esther ,

I opened a ticket with support. Will definitely share once this is resolved. Thanks.

Highlighted
Posted by
Digon
Solution

Re: Teamviewer Server ID is identical

I did contact support and they gave me a registry file which i ran in one server. The file updated the server ID and after a restart, i got a new server ID. Support solved the issue.

View solution in original post

Highlighted
Posted by Community Manager
Community Manager

Re: Teamviewer Server ID is identical

Thanks for the update @PreciseSiteIT 

I am happy to hear they were able to help you!

And thanks again for keeping us updated 🙌

Best, Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started