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Posted by
Photon

Unable to cancel subscription

There is no where in your portal to cancel membership, and your support line goes to an ad for a cruise line ATM, I disabled the rebill in paypal, and am now recieving harassing emails.  Been trying to cancel on and off for months now.

21 Replies
1 Accepted Solution

Accepted Solutions
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Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Unable to cancel subscription

Hello @mtsted

Thank you for your post.

Please PM me the number you are calling where you hear an ad for a cruise. I have verified our lines are operational at this moment.

Regarding your cancellation, please also PM your invoice and contact info so we may have a representative reach out to you.

Thanks in advance!

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

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View solution in original post

21 Replies
Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Unable to cancel subscription

Hello @mtsted

Thank you for your post.

Please PM me the number you are calling where you hear an ad for a cruise. I have verified our lines are operational at this moment.

Regarding your cancellation, please also PM your invoice and contact info so we may have a representative reach out to you.

Thanks in advance!

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区) |  German Community (Deutschsprachig) | French Community (Communauté française) | English Community | Spanish Community (Comunidad española)

View solution in original post

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Posted by
Photon

Re: Unable to cancel subscription

me neither, usually when a bill of over $2,000 is going to renew you get a reminder about it before kicking in,

there is nowhere to cancel the account, calling is a no.

I had to cancel my paypal and credit card so they dont auto renew.

 

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Unable to cancel subscription

Hello @renecito10 

Thank you for your post.

Regarding cancellation, you can reach out to our licensing team directly via the phone so we may further assist.

Should you be unable to call, you can also submit a ticket directly using your licensed TeamViewer account.

Should there still be any issue reaching us, feel free to message a moderator on here and we can have a representative reach out to you directly.

Hope this helps!

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区) |  German Community (Deutschsprachig) | French Community (Communauté française) | English Community | Spanish Community (Comunidad española)

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Posted by
Photon

Re: Unable to cancel subscription

I also had a forced renewal. In my case Teamviewer hid the automatic renewal at the bottom of the original invoice so I didn't know. They didn't put it in the original e-mail and there was no reminder notice. As a result I got stuck with another years subscrition that Teamviewer forced on me, even though I no longer use the product.

Even when I am in contact with support and I have asked five times they have still not confirmed that it has been cancelled.


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Posted by
Digon

Re: Unable to cancel subscription

This is intentional. They want you to struggle to cancle. This is a very untrustworth company.

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Posted by
Digon

Re: Unable to cancel subscription

What was the resolution. I am going to contact my credit card company today to discuss since they will not let me cancle  because i contacted them 20 days prior not 28 days prior.

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Posted by
Electron

Re: Unable to cancel subscription

Hi

I have had this issue also. There was no reminder or notification that our supscription was renewing - I purchased for 12 month only to get us through until we got a new computer. I haven't used the software in what would now be the new billing cycle. I tried to find an email or a phone number to talk to someone and there was no way for me to get in touch with someone regarding my account. Our credit card expired and I didn't update it, now I am getting what looks like suspecious correspondance  with horrible english from germany demanding the money and have applied all of these extra charges for I dont know what. When I tried to call and verify the message service was in german (which I dont speak) so I have no idea what is going on. This is an absolute joke. DO NOT BUY TEAM VIEWER!

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Posted by
Digon

Re: Unable to cancel subscription

I have tried so many times to get in touch with a manager from TeamViewer. I have the business subscription from a previous job and as I no longer work there I did not realize it would auto renew to my account. I was a PA and don't know why they would come after me for this. If they want me to take rent money to pay for this subscription that has not been in use since earlier this year, it shows how corrupt this company really is. As the production has ended I have no way of reaching out to them, yet the people I have talked to at TeamViewer are not listening. I did not receive any warning. They did not remind me 6 weeks prior as it has said in several threads regarding this. Has anyone found a way to resolve this?

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Posted by
Henagon

Re: Unable to cancel subscription

It is incredible how this company wants to make money by not allowing you to cancel a subscription, making it impossible to do so; they give you precise instructions you have to follow but they don't take you any where, the phone number they provide it only gives you prompts and the link to open a ticket keeps on opening tabs in your computer...

I need to cancel my subscription!!!!! I bought it a year a go and was unable to use it at all, ever!!!

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Posted by
Electron

Re: Unable to cancel subscription

Please cancel my subscription. I have already requested cancellation since last year!!! why keep sending me invoice and asking me to pay??!! Ridicolous!!! Are you trying to rip us off???

For others who are planning to purchase TeamViewer license, think twice before you do that!

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Posted by
Henagon

Re: Unable to cancel subscription

Hi there,

It's really grazy. Same here, trying already for more than 1 year to downgrade endprotection licence. Send a ton off emails, multible calls, mostly disconnect at the moment it's almost your turn. And the only digital message you will get is that there's not a ticket (?!!) 
My god, never ever experienced a company who works like that. 
In the end Teamviewer will be exit, don't want to spend money to a company like that anymore....wasted way to much time in trying, trying, mailen, calling....etc. 

Olsec. 

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Unable to cancel subscription

Hi @Olsec, Hi @angrymob1 

Thanks for your posts. 

We received both of your recent cancellation requests and my colleagues have already been in contact with you. Kindly ask you to double check the last messages of my colleagues in your mailboxes. 

All tickets we receive from our customers will be processed accordingly. Therefore, I kindly ask you to be a little bit more patient until you receive a confirmation. 

If there are any further questions, feel free to contact us again. 

Wish you a great day. 

All the best,
Natascha

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Posted by
Digon

Re: Unable to cancel subscription

They keep removing my reply for some reason but google illegal cancelation policies in your state. what they are doing is illegal and I had to send this to my legal team to get it cleared up.

 

good luck!

 

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Posted by
Henagon

Re: Unable to cancel subscription

Yeah, that's a load of garbage.  When you try to submit a ticket, it just puts you on an endless loop between the main page and this page.  I, also, have been having issues with canceling my subscription.  I will NOT be paying for this.  If this does not get taken care of, I would suggest contacting the Better Business Bureau.  That is what I am going to do if they haven't settled this within 48 hours.

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Posted by
Henagon

Re: Unable to cancel subscription

this company is a rort

DO NOT USE THEIR PRODUCTS AND MAKE SURE YOU HAVE WRITTEN CONFIRMATION OF ANY DISPUTE with THEM

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Posted by
Electron

Re: Unable to cancel subscription

We have not used our license for over a year, and did not realize it was an automatic renewal... Actually we haven't used the license since we purchased it because it didn't work for our intended use... I would really appreciate a refund or a cancellation of the invoice we've been sent... this is a little ridiculous.

 

Thanks. @Natascha 

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Posted by
Henagon

Re: Unable to cancel subscription

I wish to cancel my subscription. When I try to submit a ticket the website tells me my password is wrong. Tried it several times, always the same thing. Same password logs me on here fine. When I click on "forgot password" I get no email.

This is the sort of behaviour you expect of a service haemorrhaging users.

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Posted by
Henagon

Re: Cancel my subscription

These instructions are out of date. There is no "submit a ticket" tab on the link given. The support page also does not accept my log in details. Additionally I am constantly being asked to verify my computer as a trusted device each time I try to log in.

This seems blatantly obstructive when it comes to trying to cancel my subscription.

 

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Posted by Moderator Moderator
Moderator

Re: Unable to cancel subscription

Hi @johnk3 ,

Thank you for your post and I apologize for any inconvenience caused.

I have created a support ticket so please check your email and reply to the ticket with your request.

We look forward to hearing from you.

Kind regards,
Yuri

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Posted by
Henagon

Re: Unable to cancel subscription

I also have a problem canceling my subscription. I now receive an email from a debt collection company.  I want someone from the sales department to contact me at my email address.

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Posted by
Henagon

Re: Unable to cancel subscription

This is a real Scam. they Charge you for next year of service and can't cancel it as they require 28 days cancelation it in advance!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

you don't need the service you didn't use it and they still charge you for it!!!!!!!!!!!What a great business model? why doest it take 28 days to cancel.

I wish this company to loose customers and busness. No company which charge you for no service should get our business.