Posted by

Unable to pay an invoice

Have a problem which can't be solved despite contacted with support multiple times.

My account is blocked because I requested unsubscription.

After the two opened support tickets and multiple conversation, finally, first time got the invoice from the support today.

Trying to pay but every time getting one and the same message:

But the support insists that I've an unpaid invoice.
Moreover, the support trying to intimidate by sending the next message:

"if you refuse to clear your invoice, a debt recollection agency will eventually take over."

So eventually, is here anyone competent to help me with this issue? Anyone in this company helps me with the payment OR tell the truth - do I have to pay or not???


1 Reply
Posted by Moderator Moderator

Re: Unable to pay an invoice

Hello @Dave__

Thank you for your message and welcome to the TeamViewer Community! 🙌

If the link you are using to pay the invoice does not work, you can also pay via bank transfer.
Our bank details are at the bottom of the invoice.

Alternatively, you an also indicated this payment link issue in the ticket you have already opened. Our support team will be happy to help you. 👍

We are sorry for the inconveniences caused.

Best regards


French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!