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Posted by
Henagon

Unable to view ticket

I received an email with a link to a ticket that has been opened for me. I am unable to access the ticket, I'm redirected to https://community.teamviewer.com/?category.id=en 
I also do not have the option to create a new ticket or view ticket status, as show on this post: https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027
The support page says to call between 10:00 and 19:00 (SAST). I've called at around 18:00 but the answering service says I've called out of business hours. The second number given does not exist.

My ticket number is [The personal information has been removed as per the community guidelines. ] and I'm supposed to attach a proof of payment. So I replied to the email, [the email address has been removed as per the community guidelines] with the relevant attachment.

I do not know if that is the correct email address as there's no indication to show that it accept's replies

1 Reply
1 Reply
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Posted by Moderator Moderator
Moderator

Re: Unable to view ticket

Hi @Ridwaan ,

Thank you for your post and I apologize for any inconvenience caused.

I confirm that we have received the proof of payment in the support ticket so our support representative will assist you asap.

Please also note that you will be able to check status of a support ticket as soon as our support team has confirmed the payment. 

We thank you for your patience.

Kind regards,
Yuri

Japanese Community Moderator

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