An error occoured while retrieving your license. Please restart the application or contact our support

Highlighted
Posted by
Henagon

An error occoured while retrieving your license. Please restart the application or contact our support

I have had a teamviewer account for personal use for a number of years, so when I started doing commercial contracting work I naturally used teamviewer for it, and the company I was contracting for paid for a license for my account.

This carried on for a number of years, but I no longer do work for this company and as such the license has expired.

It seems I can no longer use teamviewer on a personal/free basis, I get the error message "An error occoured while retrieving your license. Please restart the application or contact our support".

I have tried to contact support but they will not assist me as I do not have an active paid license.

 

 

2 Replies
Posted by Moderator Moderator
Moderator

Re: An error occoured while retrieving your license. Please restart the application or contact our support

Hello @rtho782,

Thank you for your message. 🙌

Could you please try again? It should work now. 👍

Best regards,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
Highlighted
Posted by
Photon

Re: An error occoured while retrieving your license. Please restart the application or contact our support

I am now having the exact same problem.