Announcements

Remote Control for all devices running Android 7+ is here!

(Incl. Google Pixel series, Xiaomi smartphones, Oppo devices, and many more)


Learn more

Highlighted
Posted by
Digon

Can not install TeamViewer - Installation hangs and ends with error

Hi,

I'm trying to install TeamViewer on  a Laptop with Windows 10 Pro 2004 but the instalation hangs on this step "Copy to C:\Program Files (x86)\TeamViewer\tvinfo.ini" and after a lot of time I receive the following error from TeamViewer setup and the setup rolls back:

---------------------------
TeamViewer Setup
---------------------------
Error:
An error occured during the installation.
Installation aborted!
---------------------------
OK
---------------------------

 

Could someone help with this problem?

 

Regards,

rdpk7

1 Accepted Solution

Accepted Solutions
Highlighted
Posted by
Digon
Solution

Re: Can not install TeamViewer - Installation hangs and ends with error

I found the reason for the error.

I report Comodo Personal Firewall version 12.2.2.7036 incompatibility with all actual installers of TeamViewer.

Solution:

Uninstall Comodo Personal Firewall!

Regards,

rdpk7

View solution in original post

6 Replies
Highlighted
Posted by Moderator Moderator
Moderator

Re: Can not install TeamViewer - Installation hangs and ends with error

Hello @rdpk7

Thank you for your message and welcome to the TeamViewer Community! 🙌

Please try the following troubleshooting method:

Let me know if this could help! 🍀

Best regards

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
Posted by
Digon

Re: Can not install TeamViewer - Installation hangs and ends with error

Dear @JeanK

  • I don't have any "Tune-up" apps running on my computer like CCleaner etc.
  • I have deleted all the TeamViewer related entries in my registry
  • I have have deleted all TeamViewer related files in both of these directories:
    • C:\Program Files (x86)\TeamViewer
    • C:\Users\USERNAME\AppData\Roaming\TeamViewer

The problem still exists - I can't install TeamViewer - the installation hangs on this step "Copy to C:\Program Files (x86)\TeamViewer\tvinfo.ini" and after a lot of time I receive an error from TeamViewer setup and the setup rolls back!

You can find the same problem here (in German):

https://community.teamviewer.com/t5/TeamViewer-Allgemeine-Fragen-DE/Error-beim-Neu-Installation/td-p...

Kind regards,

rdpk7

3 Replies
Highlighted
Posted by
Digon
Solution

Re: Can not install TeamViewer - Installation hangs and ends with error

I found the reason for the error.

I report Comodo Personal Firewall version 12.2.2.7036 incompatibility with all actual installers of TeamViewer.

Solution:

Uninstall Comodo Personal Firewall!

Regards,

rdpk7

View solution in original post

Highlighted
Posted by Moderator Moderator
Moderator

Re: Can not install TeamViewer - Installation hangs and ends with error

Hello @rdpk7

Thanks a lot for sharing that your firewall was the actual issue. 🙌

We will add this to our trouble-shoot knowledge and will share this with all users having installation issues. 

Have a good Sunday! 🍀

Best regards

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
Highlighted
Posted by
Digon

Re: Can not install TeamViewer - Installation hangs and ends with error

Dear @JeanK,

I'm happy in I can help anyone with the same issue.

Kind regards,

rdpk7

Highlighted
Posted by
Henagon

Re: Can not install TeamViewer - Installation hangs and ends with error

TeamView.JPG