Posted by gamer1302
Photon

Teamviwer private license

Hey guys, i only use my Teamviewer in private enviroment and after Update to V13, i get a message, that my TV license has expired.

i only use it sometimes and mostly from my iphone to control my PC.

please inform me how to activate it again for private use.

Thank you!

Posted by kiliasov
Henagon

Premium and Corporate license Administration

Greetings,

I use TeamViewer on work laptop to manage my home devices, not work related activities.
About a month ago got a popup message saying that commercial usage has been detected. 
Guessing it's doing an IP lookup.
Then license got downgraded to trial and now it expired...

Any way you guys can revert that?

Posted by Localhorst86
Digon

Re: Premium and Corporate license Administration

I would also like to know if this is still considered private use. I also use TeamViewer quite often from my workplace PC to either connect to my PC at home or to PCs of relatives. Since I am doing this for my own private purposes I would consider this to be fair use of the free license even though I am accessing these private devices from within the company network. Or will I have to find an alternative to TV?

Posted by Bread
Henagon

Trail version expired. how to change to personal

so i manged to join some sort of beta, and now my trail license expired.
i use teamviewer personally. and cant change it. i even submitted a Form (ticket ID: 3787626)
and i have not gotten an answer back. in quite a while so im wondering what i can do.

Posted by drewj
Photon

Re: Free License Limitation

Is there a document explaining the limitations of the Free License?

How soon does the 3 hour limit reset? (https://community.teamviewer.com/t5/TeamViewer-General/Free-License-Limitation/m-p/16273/highlight/t...)

-drew

Posted by kiliasov
Henagon

Re: Premium and Corporate license Administration

bump.

Posted by pivasik
Henagon

Re: Trail version expired. how to change to personal

Almost the same problem. Previously used V12 and tested V13. Now assigned to Business Premium but still have "Trial expired" notify and non-working software.

The special congrats to regional phone support which IVR does not work yet.

Highlighted
Posted by zcypher
Photon

"Commercial use suspected", but free users can't submit a ticket, so... ?

I've been using this for years and only recently starting to have this "commercial use suspected" error, and I see many others are posting about the same issue here.

I noticed that people reply to those threads, telling users to "submit a ticket".  lol?  The website won't accept tickets from free users.  Ok so now what?  I'm just out of luck then?  

71 Replies
Posted by nld-Marco
Photon

Commercial use **bleep**

Firstly its allready a few years i use Teamviewer and have great apreciation for the program

i use t for a lot of things but lately it started to falsely accuse me of commercial use and limit me in the use of it.

if Teamviewer feels they need to falsely acuse me thats their idea and if that makes them happy so be it , but you cannot acuse people of things without any form of decent support cuz you are not a paying customer,  they have in no way contacted me and tried to figger out how i use it,  so they have no idea and thus falsely acuse people of stuff they cant prove ..

if they do not want people to use their **bleep** for free , then dont offer it for free ,

else if you do suspect people to use it commercially., contact those people and TALK to them beofre you acuse em of something they did not do !!!!

 

 

Posted by Jochem
Henagon

Re: Trial expired

Can anybody help please?

What should I do?

Posted by TeamViewer Staff
TeamViewer Staff

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

Hi there zcypher,

Thanks for posting!

In regards to your post, please refer to this article below.

https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...

I hope this can help you in resolving your situation.

Thanks again,

Yuhi

Posted by huyanquoc
Photon

change teamviewer version 13 company to personal

Dear support teamviewer,

i use teamview do support my friend, i have mistake setup Teamviewer version 13 Company on my laptop win 10. And now this version has expried.
Please guide me change to version personal. I want use version free.
thanks.
tv.png
Posted by Localhorst86
Digon

Re: Premium and Corporate license Administration

@kiliasovI have used the "suspected commercial use" contact form and unfortunately I have received bad news:

"This means, if you use it at work or support customers and colleagues, it will be commercial usage. Therefore, you are not allowed to use the free version of TeamViewer in any office environments. As soon as one of the PCs participating in a session is connected to a commercial network (office/school/etc.) it is considered commercial use."

It's nice to have a clear answer/definition now but that means I have to find an alternative to Teamviewer as - even though I use TV for private sessions to my own PC at home or the PCs of my parents - the fact that I am using the PC at my company's office disqualifies the free usage of the tool :(

Buying a commercial license for 500€ to help my parents is obviously not a valid alternative. Guess I'll have to install **Third Party Product** and set up port forwarding through NAT :/

Posted by KanaChan06
Henagon

Re: Premium and Corporate license Administration

Hello,

Then, look at **Third Party Product**. It can be usefull for you as a replacement for Teamviewer, and is more friendly than **Third Party Product**.

Posted by revriandavison
Digon

Re: Premium and Corporate license Administration

Does this mean that if my son uses Team Viewer on his laptop at school, to access a file he has left at home on his home computer (eg file transfer of his homework) that I need to purchase a commercial licence (his computers are on my account as I look after them and my wife's). I though "educational" was included along with "charity"?

At School he is connected to the school network - or perhaps if he fired up his own personal hotspot with his phone that would still be personal use?

Posted by freddehboy
Henagon

Free license gone after update into 13?

Hi

I have used Teamviewer for about 6 years. When trying to connect the program says that the license period has expired?

I have upgrade into 13 and I am not sure if I choosen "private/non-cemercial" when I  updated it or not. I have reinstalled it and chosen "private/non-cemercial" this time and it show your test period is over every time now?

What to do?

Best Fredrik

Posted by andreadamico78
Photon

How to uninstall team viewer from Commercial Use and reinstall as Non Commercial use

Morning

during the installation, I select for commercial use, but I don't use TV for commercial use. I try to uninstall and reinstall it on the machine but it's always showing me that the trial period is expired. I delete everything, even in %appdata%. 

Many thanks

Posted by theateist
Electron

how to unblock my TeamViewer?

I've used TeamViewer for personal purposes, but for some reason it detected it as commercial usage and now I cannot use it anymore. What should I do?

Posted by LeoStorm81
Henagon

Re: Trail version expired. how to change to personal

I submitted a ticket as well and have not heard back from anyone.  From looking at the tickets they seem to only care about the paid versions and don't answer people that have the free versions.

Posted by patrickgd
Digon

Re: Reset to private use?

How did you fix this?

Posted by plaguebreath
Henagon

How to install TeamViewer on a Linux system with no graphical user interface

wrong add. please delete it

Posted by patrickgd
Digon

Re: how to unblock my TeamViewer?

How did you fix this?
Posted by Jomel
Henagon

Re: how to unblock my TeamViewer?

Email to teamviewer & ask for reset to private use.
Posted by Localhorst86
Digon

Re: how to unblock my TeamViewer?

Posted by patrickgd
Digon

Re: how to unblock my TeamViewer?

Thank you both!!
Posted by Localhorst86
Digon

Re: how to unblock my TeamViewer?

Note that I used this form and while TV unblocked my ID for private use they gave me a clear answer that as soon as my PC at work is involved it constitues commercial use, apparently independent on wether the *purpose* is personal use. So if you're using this from your workplace to do some private things at home or help your family and friends, you're not allowed to do that on the free license, you need to purchase a commercial license.

Posted by patrickgd
Digon

Re: how to unblock my TeamViewer?

That's a bit absurd. If it's for your personal use what does it matter where you are when you use it. Anyway I don't work in an office and only used TV to help friends and family. Don't really know what triggered this.
Posted by Localhorst86
Digon

Re: how to unblock my TeamViewer?

I don't know why, but here's the exact response I received from Teamviewer, taken verbatim from the email.

"This means, if you use it at work or support customers and colleagues, it will be commercial usage. Therefore, you are not allowed to use the free version of TeamViewer in any office environments. As soon as one of the PCs participating in a session is connected to a commercial network (office/school/etc.) it is considered commercial use."

Emphasis added by me. Yes, it sounds absurd to me as well but it's their tool and their rules. Obviously purchasing a commercial license for personal use is out of the question so I will have to stop using it and uninstall it from the PCs from friends and families.

 

Posted by patrickgd
Digon

Re: how to unblock my TeamViewer?

Lately I've been using **Third Party Product** and it works great. Lacks a few functions TV has but it does the trick.

Posted by revriandavison
Digon

Re: how to unblock my TeamViewer?

What does **Third Party Product** lack that TV has please? (I dont use all the features, mainly remote control and going to full screen....)

Posted by PHAENKS
Photon

When I connect to someone It says Commercial USE SUSPECTED, even though im a basic home user.

Is this a bug? do you guys get this too?

IDK whatsup.


EDIT : Also guys, Why I dont have at the bottom of the Teamviewer saying Free non-commercial use? 

My bro on his pc got it, But I dont. why?

Posted by revriandavison
Digon

Re: how to unblock my TeamViewer?

I suppose if you were at work in an office with commercial wifi, which would trigger a "commercial use" flag even thought it's your own personal laptop to your own personal computer at home, you could fire up a mobile hotspot from your phone and connect via that , so you don't use team viewer whilst connected to an office network. Unless they use VERY precise location services they cant tell if your phone is in the building or outside it, and anyway if you use your own phone it's clearly private.

Posted by gasuestemo
Henagon

Convert back to free license

I have a customer who installed TV13 as a 'commercial trial' license instead of personal / free use. I only need access to the PC occasionally using my paid for account to check a few things for this customer.

I have uninstalled and re-installed as personal / non-commercial, but it now has a trial end date (in 3 days!), so need to know how to make it a free / non-trial mode version again please.

Thanks, Gary.

Posted by richardwalton
Henagon

Re: Free version

I link to my friends TeamViewer. He can see my partner id and I can see his partner id obviously. Is it possible for someone else to view what he was showing me without him knowing. If they entered my partner id. Then would the new party see what the initial partner was showing but the original partner not know
Posted by Phil795
Photon

Teamviewer usage is not private?

Hello,

I am getting the message that I am using my Teamviewer for non-private purposes. Why is the report coming? I only connect to my devices and sometimes to familiar ones, but everything is private.

Posted by UnneJ
Photon

Free License Limitation

Hi, by mistake I selected commercial use and now i am unable to access my another system at AUS. can someone help me with this??

Posted by Kubba
Henagon

Re: Free License Limitation

Hi I have the same problem. By mistake I chosed commercial use during the installation on my privte computer and after 3 days I have information about my license expiration. I unistall softwar and install it again for private use but still same alert. Is there any chance now to use it free just for privte use on privte computer? Thank you in advance

Ps sorry for my english .... :)

Posted by green12
Photon

Re: TeamViewer thinks I’m using the software commercially!

How was it resolved? I have this problem too.

Posted by patrickgd
Digon

Re: TeamViewer thinks I’m using the software commercially!

Just use **Third Party Product**

Posted by HelnaYusof
Photon

Team viewer 11

I'm a personal user but suddenly i cant download the tm v11 & other version because of "trial expired". I just want to know, what can i do??. Help me ASAP
Posted by vasileioslogas
Digon

About personal use

I have 5 pc in my house and i get pop up that i have 2 mins if i will run the tw in one of my 5 p's otherwise i have to buy a license ...
This program cant see those pc is in same range and im using it only for my computers ?

Did some one have the same problem ?

Posted by Tom_Pappas
Neutron

Re: how to unblock my TeamViewer?

**Third Party Product** is fine. I use it now often.

Posted by kumarc
Photon

Re: Trail version expired. how to change to personal

can anyone advise how to fix this issue. i accidently selected commercial when i installed teamviewer. then it's shows that trail version will be expired. i have called your technical support. the person who had picked up my call, just told me that she wont support. it's rediculous. how the user can use if you dont provide a support. i have tried to unstalled and installed again. same issue. also have been removed registry, temp folder .

Kindly assist 

thanks

 

Posted by elliott_alex
Digon

Teamviewer timing out at exactly 55 seconds

As of today TeamViewer keeps timing out at exactly 55 seconds.  I get the message that commercial use is suspected (which it isn't as I only use for my own personal computers and family computers) and that it will time out after 5 minutes.  All day each attempt to connect to a machine times out at exactly 55 seconds and then it won't let me reconnect for 10 minutes. Very frustrating and makes me think time to look at another product.

Anyone else with the same problem?

Seems like a developer has put the time decimal point in the timeout counter in the wrong spot.

Alex

 

Posted by Technonick2xlc
Electron

Teamviewer commerial use message

Hi,

i use teamviewer only to connect to my computer at home and to private computers of my family to help them. It could happen like yesterday, that i don´t close the teamviewer session and it closes automatically after some time. Today i wanted to open teamviewer and i get the message that teamviewer thinks i use it commercial, but this is wrong.
Please set my account again to private.

BR

Matthias

Posted by Tyr
Henagon

Re: Teamviewer commerial use message

Hello there,

The same goes for me. I'm using TV to connect from my work PC to my phone. The work PC does have a licence for commercial use, while I use a non-commercial version for my connection to my private PC and phone. I admit to beeing lazy and leaving the connection open while working. Today I received a message that TV thinks I am using it for commecial use. That seems weird.

 

Chris

Posted by Deejay
Henagon

Disconnect after one minute

Dear Teamviewer-Support.

Due the lack for privat users to contact you via mail I am writing m problem into this forum. I hope that is the right procedure.

Since yesterday I get to every of my devices a disconnect after one minute beeing connected to this device. I am using teamviewer for privat use for familiy and friends support. Is there any way to get rid of this disconnect after one minute and then be able to login again in 10 minutes.

Kind regards,

Deejay

Posted by elliott_alex
Digon

Re: Disconnect after one minute

I logged the same issue.  As of yesterday Teamviewer is timing out after 55 seconds and can't reconnect for 10 minutes after that.  Very frustrating and basically an unusable product.

Posted by Deejay
Henagon

Re: Disconnect after one minute

24 ago and still no response from teamviewer...

Posted by Former Staff Jonathan
Former Staff

Re: Disconnect after one minute

HI @Deejay,

Thanks for your post.

To clarify the Community is for users to help users, which may be why you have not received a response to your question.

In the case of your TeamViewer saying it is a "trial" or "commercial" version, please view the following link to get help with your question.

https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-TeamViewer-trial-Your-trial-period-h...

Hope this helps,

Jonathan

Did my reply answer your question? Accept it as a solution to help others, Thanks.