Announcements

TeamViewer 14.5 has been released. See the Change Logs here.

Posted by Damienb
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Rather than me creating the same thread, I too have been hit with this warning all of a sudden. I can't get 5 minutes use however. It kicks me out after 30 seconds. I have tried contacting Teamviewer via twitter today, but no response.

Shame really. I don't use it for business, i just have a lot of PCs (4) in my house and it makes life easier. Also allows me to access them from my phone if I am out.

I tried removing old PC's I had logged into from the list, thinking perhaps the bug pertains to the number of devices in the list. So whittled it down to the 4 we only have, but alas no.. still getting this pop up.

I wonder if a TeamViewer rep will explain on here, or if they'll be happy for a large portion of users to find alternative software.
Posted by AlexisJane
Trigon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Mine doesn’t show me “commercial use suspected” anywhere. I’m going to be blaming Team Viewer for having to request an extension on my work. I wonder if Team Viewer will write me a note?! 🤔😂
Posted by Closed account
Not applicable

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

same here, but I get the commercial use popup - I don't use it commercially and certainly can't afford the subscription for personal use. whats the deal? seems like there is no contesting the commercial use accusation ...

Posted by AlexisJane
Trigon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

I’ve completed the “personal use verification form”. https://www.teamviewer.com/en/support/personal-use-verification/
To which the pop up after submission said they would try to respond within 30 days due to the high volume. 😱 People have all moved to a new program before that 30 days are up.
Posted by Denise
Digon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

I tried everything yesterday ive ended up using a new free program Any desk its is awesome try it good luck TeamViewer im over it im not paying you any money for the amount of time i use it
Posted by Closed account
Not applicable

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

 Thats how it will be @AlexisJane - we need a solution now, and Teamviewer will take up to 30 days? wont bother migrating back ... Like when **Third Party Product**  went commercial only - suspect thats why most of us use teamviewer. What next? **Third Party Product**?

Posted by dengming_cheer
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Thanks for the sharing, have submitted the request. How's going with your request has it been approved?

Posted by craig2
Electron

Re: Sorry for the interruption Your usage level has crossed the free user allowance

Teamviewer needs to fix this BUG NOW!!!! We are not commercial users. Now I cant log into my elderly mother's machine to fix her problem and I don't feel like driving 250klms! Get your act together Teamviewer
Posted by FrankH
Henagon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

The free version has worked for me for 2 years. This problem started yesterday (30th May)

Posted by troels
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Getting the same issue. Thought maybe they are limiting the total session time for a day so I just tried again today - first atrempt. Logged me out after less than a minute saying I'd exceed the time and I have to wait 10 minutes to connect again.

This makes it useless. I don't have any indicator saying "commercial use detected" which is what I think the form is for.

 

Posted by gilfordtan
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

It'll be hilarious if your reply is marked as a solution XD

Anyway, I have switched to **Third Party Product** and it's really good. Just need time to get used to.

Posted by troels
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Just trying to get a long enough session to run **Third Party Product** on my remote Mac!

Posted by Pizza_T_Butt
Digon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Yeah did the same form, got same reply. Not sure why they requested the teamviewer version kog file as it dont not contain usage, just start up and shutdown info (ny teamviewer is active whenever pc is on and that's all the time).

The file they should have asked for is the Connections_incoming.txt file as it shows who you connected to (in my case it would be up to four different pc's/mobile devices) all of which are mine. So no commercial usage where I was paid for services in any way, only personal use for things my partner and I own.

Posted by natahnd
Digon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

Same issue here. Everything has been working fine for 2 years. All started not working yesterday. Something must have changed on TeamViewers backend.

Posted by mrdl2010
Henagon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

Same problem. No problems all years then this suddenly happened. I only use TV between 2 PCs. How is this a commercial use? 

Posted by sam20e
Digon

Re: connection timed out?

this is crazy, within 20 seconds im getting this msg - https://www.dropbox.com/s/p4pznn4j9nm2pty/2018-05-31_11-10-04.png?dl=0

Posted by Twilight
Henagon

Sorry for the interruption Your usage level has crossed the free user allowance

Capture.JPGCapture2.JPG

I found what I was looking for however no assistance has been provided on any of the posts/replies etc.

How can I stop TeamViewer from closing after one minute?

I'm running TeamViewer to access my PC or my brother inlaws and do not operate as a comercial options. I do however access these PC's via my work laptop when they need help.

Posted by Closed account
Not applicable

Re: Sorry for the interruption Your usage level has crossed the free user allowance

Why are we not getting an answer to this? 

Posted by perpetual
Henagon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

i have encountered the same problem, please restore my access back to personal use. thanks

Posted by 2dalmation
Digon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

suddenly yesterday mine lets me in to my home PC but for 1min then kicks me off with message:...

CONNECTION BLOCKED AFTER TIMEOUT - YOUR LICENCE LIMITS THE MAXIMUM SESSION TO A PARTNER, IMMEDIATE RECONNECTS ARE BLOCKED.  PLEASE TRY LATER OR UPGRADE YOUR LIC. 

CONNECTIONS TO THIS PARTNER WILL BE BLOCKED UNTIL XX:XX  (15min later) each time

I use it to access my home computer from work, occasionally, used it once this week on tues., then this yesterday.  Hardly commercial use

Posted by Phil76
Henagon

'Commercial use suspected' / 'Commercial use detected'

Hi, can i know why i get this message " This app seems to be used in commercial environments. your session will end within 5 minutes". But i'm only use it from my iphone to connect to my laptop. How to get rid of this? Thank you.

Posted by MarekN
Henagon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

Same thing, after updating to the latest version. The way to bypass it for now is to use iOS (maybe same goes for Android, not sure) TeamViewer - no issues there for now.

Posted by Free4all
Henagon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

Same issue here, have used TeamViewer for years for personal use and now this has happened in windows.

Seems to work ok under IOS on iphone.

Posted by Antz74
Digon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

Posted by MarekN
Henagon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

So what are you saying? Everyone (at least me for sure) here has been using TV for years, home/personal use. And now it disconnects after 60 seconds or so.
Posted by Antz74
Digon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

Hi, sorry for the brief response. I've encounted this problem before (about a year ago) and after going to that link and briefly explaining my situation it was fixed. I have just had the same encounter again and after a quick google search i have found that link above and have gone through the process again. The whole process took me last time about 2 days.

Posted by MarekN
Henagon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

I’ll check it out, thanks 🙂
Posted by Antz74
Digon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

There is actually the same problem with Android as well.

Posted by 2dalmation
Digon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

so is teamviewer fixing this problem or can't we use the free version anymore on a windows PC or android phone.

I just went to do the form on the link above and it wants a logfile, don;t have one to upload and it want let me go past the request

Posted by Antz74
Digon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

Posted by AlexisJane
Trigon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

I'll be honest, I'm shocked that this issue has been marked as solved. It's Friday here in Australia and I'm hoping to use Team Viewer over the weekend to access programs and complete my assignments. I can't wait 30 days for a response. 

TeamViewer, PLEASE, help!!!!

As a personal user, I'd be happy to pay a small yearly fee. On a minimum wage and a student, I can't afford those business prices. Simply not possible. 

Posted by Damienb
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Ive uninstalled it. Not worth the trouble. Someone suggested **Third Party Product** so am giving that a go.

Posted by AlexisJane
Trigon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

@Damienb I had a quick look at that. I could only find business versions. Maybe I was looking in the wrong place. Is there a free/personal version? Thank you.

Posted by AlexisJane
Trigon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

Thought I would comment here as this hasn't been marked as having a solution yet. Same problem, personal user, now can't use Team Viewer at all unless I buy a business licence. I don't use it for business use, so why would I?! Like many others, I have completed the "personal use verification" form, with a reply that says we are busy and will get back to you in 30 days. With the number of people watching these particular threads, I'd say a LOT are having the issue.

Suggestion to Team Viewer: If you can't get through the "personal use verifications" quicker than 24 hours, you should be allowing the user normal access until you can review their usage. Don't punish users when they haven't done something wrong. Innocent until proven guilty so to speak. Otherwise, your clients are all going to move to another platform and you won't get them back, resulting in losing potential business clients. Thank you!!

Posted by Damienb
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Hey

Sure is. I downloaded this: [Link was removed by a moderator]

Just make sure you change the alias of your computer to something you will remember. They have an app for phone too etc.

No registration required.

Posted by 2dalmation
Digon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

thank you for the link, but my "enable logging" wasn't ticked in options by default as I installed a free version.

Has anyone heard from Tech support, they have not made a comment here at all.

Further I cannot get incoming connections to my PC either from my I.T Tech support person, who is paying for a full business lic.

Posted by Anonymous
Digon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

So I followed what the KB said on my previous post and led me to filling up a form the other day. I tried it yesterday but no luck. As of today, the only thing i did was to sign-out from Teamviewer software from my desktop then tried again and it's working fine now :smileyvery-happy: (no longer prompts that i'm suspected of using this for commercial use).

I'm not sure if it has something to do with the form that I submitted (Thanks Teamviewer Team! :heart: :heart: :heart: ), or maybe just a bug on the system then we must sign-out and  log back in again.

Posted by natahnd
Digon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

Just wanted to let everyone know here that my TeamViewer has sorted itself out. I filled out the Personal Access verification yesterday so that seems to have fixed it for me.

Posted by RiverTam
Digon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

Please how do I fill in the personal access verification?

Posted by kevindd992002
Henagon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

Mine's fixed as well and I filled out that form the exact day this stupid issue happened.

Posted by AlexisJane
Trigon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

I’ll check when I get home from work & report back in. Fingers crossed!!! Thank you for the updates guys n gals. 🍻
Posted by natahnd
Digon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

Posted by dengming_cheer
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Good on you. I tried to sign out and in again with no luck... will have to wait for TeamViewer to review my work log...

Highlighted
Posted by eljay3470
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

I tried logging out and back in as well, that didn't work

I think Team Viewer needs to have some personal pricing if that's the way they are going, rather that the very expensive  business version which is not worth a personal user paying for

I wouldn't mind paying an annual fee to use the product

I have now done some trials of other options which seem to be working just fine

1 Reply
Posted by Closed account
Not applicable

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Mine now displays a fancy window apologising for the interruption and informing me I have exceeded the free threshold - then connects me and ives me a while 30 seconds.

Badly played Teamviewer !!!

 

image.png

Posted by perpetual
Henagon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

hi i followed the steps to send in my inquiry please check and respond ASAP thanks so i can use teamviewer again

Posted by tariqridwan
Neutron

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

I am also facing the same problem and reported it using this link which you have provided by attaching the log file. Will they really take 30 days to fix it? :o
Posted by ahillmale
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Sad that this is the end of an era. Used to love using TeamViewer to help my non-techy family and friends with their PC problems and then got unceremoniously dumped by TV for my kindness. Asked my family to uninstall Teamviewer and use the free "re motepc.com" product instead. Works like a charm for anyone interested ;>)


Posted by AlexisJane
Trigon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Mine seems to be working now. Fingers crossed. Roughly 3 days after completing the ‘personal user’ form. Much better than 30 days. I’ve got to admit, I’m kinda of hesitant to use it though in case it drops out again. 😬 No more leaving it running just because my computer is turned on.
Posted by AlexisJane
Trigon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

Good morning all. It looks like mine is fixed after lodging the ‘personal use’ form. Roughly 3 days, much better than 30 days. Although I never received any contact saying they had reviewed it. I’ve only used it for about 5 minutes so far. A little hesitant to use it in case I need it for something more urgent and then it doesn’t work again. Here’s hoping for the best. I will need it later in the day. Fingers crossed and goodluck to you all. 🍻