TeamViewer thinks I’m using the software commercially!

[arcam10]

I have a similar issue... kicked after less than 1 minute. I'm waiting for a response from from the staff.

[jackjack]

Where are all Teamviewer's "certified" community managers?

[Slegnor]

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@jackjack wrote:

Where are all Teamviewer's "certified" community managers?

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Theyre currently unable to get logged in from home for more than 1 minute due to commercial use detection

[jackjack]

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@Bankfodder wrote:

Sorry but I don't really see how you can say they are being greedy. [...] If they had a cheaper personal level of subscription I'd be pleased to pay it.

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You've pretty much answered your own question here...

[Bankfodder]

I certainly didn't ask a question – and I'm afraid your responses are pretty poor response. I'll wait for you to try and come back with something a little bit more interesting

[jackjack]

Ok, here goes... I would also be happy to pay some sort of "No interruptions Personal Use" license, if it was priced correctly. MS Office 365 offers a ton more functions and they charge $9 a month. So, $5 for Teamviewer? 

[Bankfodder]

Thank you. I think this is a positive response and I agree with you in terms of the kind of charge. Frankly I would have thought a little lower – maybe an annual rate of $25. But anyway, I'm a bit surprised that they operate a completely free rate and then a business rate which is paid to do level to exclude most ordinary private users.

There seems to be such a huge number of people using TeamViewer for private purposes that I would have thought it would be good business for them – but maybe they understand the profile of the users better than we do.

I'm still waiting to hear from my support ticket about having my private use restored

[Tegoide]

Yeah, I am pretty sure the "smart" algorithm has been implemented by TV13 engineers since April 2018, according to the marketing people request. Wrong way to proceed

[JanS]

Dear Teamviewer Support,

It seems that you resetted all the Teamviewer accounts, rendering them "suspected to be commercial", when in fact there is nothing to do with commercial use... we already communicated few years ago about it. I am helping friends online as I am the geek around that helps friends (freely) when they have a computer problem, and I tell them all to install Teamviewer as it's a great tool when they ask for "help !"... sic ;o(

My laptop at home I use once a year to connect to my main computer has exactly the same behavior also if it was "opened" by your services many many years ago, it's a very old laptop, is still my main email laptop with old Thunderbird on it connected to my old Raq4 home server (from 2001) here at home (it's my Toshiba Portege R200 from 2001), and my actual laptop I bought second hand (as I could not afford more) with a broken screen at 300$ in 2009 (Manufactured in 2007) that I use as its still my main laptop (IBM ThinkPad x60s).

Could you please renable them, as I had to help my father with Paint software few minutes ago (as well as this morning a friend in Paris that had to register on Google about the Privacy to request some URL to be removed) but I cannot use and help him to use this (Paint) Windows tool on his WinXP X60s laptop as well, as I am now limited to 1 minute to help... and that's definitely not possible to help my father that is 80 years old on his WinXP Thinpad x60 laptop remotely explaining him how to use Paint software to put some arrows and circles on a map he has to send to friends.

My ID Toshiba R200 (from year 2001, WinXP) is : [ID removed per Community Guidelines]

My ID x60s is (from year 2009, WinXP) : [ID Removed]

Both these were "enabled" as for our older email exchanges to re-enable them to use Teamviewer. When I am travelling I read my emails remotely from my x60s, on the R200 laptop. Easier than opening the Email client on my x60s, that would take ages to receive the emails thru my home adsl connection connected to my Raq4.

Thank you in advance, and have a lovely day,

Best regards

[bazbsg]

How long did you have to wait? I've been waiting 17 days so far. In the meanwhile, one of my other PCs got this problem too so I guess I'll need to report that also and wait again.

[marsia]

I'm finding my session times out in < 1minute , reconnect blocked for 10 minutes.

USELESS.

I'm a personal user supporting my elderly mother. I'm fuming with this pathetic chase of money.

[Silberling]

Same here. Using TV for family and friends only. We use Slack for commercial use in our company. This is my PRIVATE account. Helping my mother and my friends with their problems. Getting thrown out every 5 minutes........ can't help them.

[Tegoide]

The only way tio get the account back is to write immediately to [the TeamViewer support email no longer accepts direct emails. Please use the directed form].

I beleive this is the result of the new marketing management !

[lkm]

Hmm approaching 1000 posts.  I wonder why some users report getting immediate help from TeamViewer support, but others are waiting longer (it's been 28 days for me without a reply to my form submission with logfile).  I can sympathize that there's probably a backlog of all these requests.

At least the community moderators seem to be actively monitoring the posts to remove sensitive info, and perhaps merge related threads?

Anyways I too would like a cheaper "home use" purchase or subscription pricing.  I always try to purchase my apps (whether to access additional features or avoid ads -- in TeamViewer's case to disable the comment window after each session).

One example is Macrium Reflect disk imaging software -- I purchase Home Edition licenses for my family's computers, but they also offer higher-end business licenses.  Or MS Office 365 Home, which I subscribe annually.

[YoNevelt]

I'm facing the same issue. I have my family's and my own devices in my list and occassionally I help my friends but nothing commercial. But now I am blocked from using the TW saying I'm using it commercial purposes. But I don't. How can I proove that?

[Bankfodder]

I don't think anyone has any idea what is happening. What is clear is that you can't do anything about it and you have to wait till TeamViewer get round to looking at your individual circumstances. According to this thread, this can take more than 28 days or in some cases not at all.

[competitor advertisement removed per community guidelines]

[Slegnor]

What's even more annoying is the inconsitency of their messages.

It ssays you will be limited to 5 minutes per session but it drops the session just short of 1 minute after connecting.

[Bankfodder]

Yes. You have the impression that it is a nice program - but their administration is in a mess.
I wonder if they are in trouble?

[Joanna]

After the update, the system stated that I am using the program too often.
I Control my son's desktop every day from abroad.
The connection was limited to 5 minutes and it would be enough for me, but the connection takes a 30 seconds and breaks down. What can I do to have these 5 minutes?
[ID removed by moderator]

[elr]

Same!!

[toremf]

[competitor link removed per community guidelines] I took 5 minutes to install it on 2 machines. I'm an old computer hack, 74 years old and worked with computers since 1963. I have 4 computers around the house. I use them for fun and sometimes backups.

What is happening here is obvious. TeamViewer management has acted like seasoned drug dealers, giving free samples to the pontentiel clientel till they are hooked. Then they slam you with a hefty price. Well done. I'm not American and to me, this is what happened. "Greed is good". From one Wall Street move.

[competitor link removed per community guidelines]

[Aim_eYacht]

**Third Party Product** did the same thing. This looks like a move to frustrate heavy users into purchasing commerical licenses. Sneaky and bad practice. I won't use your product anymore, and you'll end up begging companies for business, cause I won't suggest people use your service anymore. 

[Aim_eYacht]

It would make much more sense for the company to give access back to the user UNTIL they can look into it, not the other way around.

It's one thing to have a free service and decide that it's no longer working for the company, it's a whole other thing to frustrate free users by making one or more of their computers report falsely, and then take a full month to resolve the issue for them, or not at all, as this thread would demonstrate.

[innapropraite remark removed by moderator per community guidelines]

[wrmichael]

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[comment removed by moderator per community guidelines]

For me filling out the web forms solved my issue. 

Why was I flagged for commercial use?   One day at work I had to get support from a vendor and they used TV commercially.   The next day my free TV was flagged as suspicous.. 

So filled out the info and a few days later I was back up..  

Your milage may vary. 

[JoshP]

Hello Everyone,

Per our community guidelines, please keep discussion on-topic and be courteous to other users.

Regarding commercial usage, as stated in the beginning of this thread:

[Aim_eYacht]

Would you not be upset if you too, had to wait a month to be back up and running?

I've been waiting almost 2 months now.

[Bankfodder]

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@Aim_eYacht wrote:

It would make much more sense for the company to give access back to the user UNTIL they can look into it, not the other way around.

It's one thing to have a free service and decide that it's no longer working for the company, it's a whole other thing to frustrate free users by making one or more of their computers report falsely, and then take a full month to resolve the issue for them, or not at all, as this thread would demonstrate.

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This is absolutely the correct approach

[Gaspode]

@JoshP

Thanks for the hint - however, all that does is underline that Teamviewer is trying to Kill Free non commercial use by cutting over every single line of communication except for a single web form which has (in my case) had no response at all in over a month,

You can't phone, You cant live, cha, you can't sort it on the forums and you the twitter just tells you to fill in the bloody form where you started from.

It's very obvious that something has changed recently from the volume of post about this over the last two weeks.

The behaviour is so bad I have just recommended to three of my customer who DO use team viewer commercialy that they switch 

[MarekN]

Alright, so maybe 2 weeks after submitting the form and my ID etc. I have a full free account :) Happy days

[Pizza_T_Butt]

You must be one of the few that have had this issue resolved.

I sent in request over three weks ago and re-submitted two days ago via an email only to recieve a message that the TeamViewer support email is now closed and they only accept submissions via the online commercial form (which is sort of wierd to request a Private account through a Commercial form).

[MarekN]

Yeah, not too happy with the way TV is doing this whole thing. Trying to flush out the people who missuse the licence I suppose. But they could just collet the usage data or something, which is what the submitted file is for anyway, and decide based on that. Glad it didn't affect the iOS at the time I needed it the most :) 

[toremf]

Hi Bankfodder

You are so right. This is a very arrogant and condescending way of treating loyal users. [comment removed per Community Guidelines - #6 - Just the facts, please]

I’m amazed the kind of response this thread has generated. The loyal users of TeamViewer are outraged.

[competitor link removed per community guidelines]

[toremf]

This is something that concerns the majority of the users and we should be able to voice our opinion of a greedy decision of a non-caring top management. What is wrong with that?

Here they are:
https://www.teamviewer.com/en/company/leadership/?utm_referrer=https%3A%2F%2Fwww.google.com%2F

[bazbsg]

If they want to charge for commercial use that perfectly acceptable and everyone has the choice to pay for that or use something else. What ticks me off is they promise free for personal use but they are not living up to their promise. Look it up in the dictionary. Commercial use means engaging in commerce or charging for your services, not how many times you use something or for how many minutes. Say what you mean or do what you say Teamviewer. If you mean free for use for up to N minutes then say that and again we have the choice to comply or use something else.

[node]

I have gotten this same notice and I have never used Teamviewer for any money, profit or gain. I have been with teamviewer since back in the 90s

[taylorb100]

Yes, I get the same and have never used Teamviewer for profit. Have put in a Trouble Ticket a couple of weeks ago but they haven't reponded or fixed it yet! They seem to be very slow to respond. I suspect that these "Commercial use" issues are being experienced due to changes in Teamviewer's settings which they have initiated.

[Tsoots]

Anybody tried downgrading to an earlier version while waiting for support. Did it help?

[Bankfodder]

It makes no difference

[Spaldo]

Been using TeamViewer for ages and only just started getting this problem. It is very annoying. Hopefully they get back to me soon so I can fix a family members computer.

[DUBAU]

Instituteur en retraite j'utilise Teamviewer pour assister des collègues sur des logiciels que j'ai commis dans mon temps d'activité et qui sont diffusés gratuitement.
Périodiquement (environ une année) je suis prévenu que l'on me considère comme faisant un usage professionnel ! Jusqu'à maintenant je pouvais joindre [TeamViewer Support email cannot receive direct emails anymore] qui après étude mes logs reconduisait la gratuité. Ce service me renvoie sur cet espace
Espérant que vous m'accorderez à nouveau votre confiance dans l'intérêt de mes collègues !
Salutations 

Retired teacher I use Teamviewer to assist colleagues on software that I have committed in my time of activity and which are distributed free.
Periodically (about a year) I am warned that they consider me as making professional use! Until now I could join [TeamViewer Support email cannot receive direct emails anymore] who after studying my logs renewed the free. This service sends me back to this space
Hoping that you will grant me again your confidence in the interest of my colleagues!
Regards

Noël Dubau

[jeijunn]

Im having the same problem

[Owlisen]

I to have the same problem, with the program thinks I'm using it illegally, but I don't.
I'm using it for my friends and family to help them out when they are having problems.

[mahakal]

No one is making them offer it for free as part of their business model. If they're going to offer a free version to individual users it's extremely unethical of them to suddenly tell you that you falsely that you're a commercial user and must pay for a commercial license to continue using their product. I'm not a commerical user. It's false advertising, bait and switch, whatever you want to call it.

[tcgroane]

This is a known bug with TeamViewer, I am also experiencing this issue.

I need TeamViewer for my wife who has Rheumatoid Arthritis, she cannot walk to the computers all the time and needs to access them from her laptop or phone in bed.

This bug is causing my wife physical pain as she must now walk to the PC.

With bugs like this, the extreme price for TeamViewer does *not* seem *remotely* justified. It's broken.

[tcgroane]

My wife has RA (rheumatoid arthritis) and cannot walk. She has informed me that she is now unable to access our computer remotely, and is being given an error claiming our license has expired.

We chose a *free* license, as it is for our *personal* use.

I was considering purchasing a license before this happened, but unless our connection is restored by the end of the day, I will definitely not be purchasing any license at all.

The software is broken, please repair it so my handicapped wife can access our PCs via her laptop or phone.

Thanks!

[LeeNouks]

do have the same prolem, not for the first time.

anway, it seems that teamviever did a kind of update in the background and so i do have the same problem again.

tried to contact the team several times in the last few weeks but with no reply and no fix till now.

[BernyHaider]

i have the same problem! teamviewer with this bug is unusable for private persons, because the connection is disconnected after few seconds and you have to wait about 15 minutes foir reconnection. support pls help us!

[BernyHaider]

same problem here ! i only used teamviewer for fix problems on pc, notebook and mobiles for my family. i fill out the formular and now i wait, that the support repair the bug!

[sebi]

Hi all,

It seems it is to much asked to TV to have clear information about what's going on here.

If free users are not welcome anymore, it would really be better to tell us clearly instead of this arrogant & irrespectful way of doing.

Any official moderator to inform their hierarchy of hat's going on? As we cannot conact anybody from TV......

[Bankfodder]

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@toremf wrote:

 [comment removed per Community Guidelines - #6 - Just the facts, please]

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I think that we are getting poor treatment but I didn't say that we are being fleeced.  It is their software and their business model - but I do think that they could handle things differently.

I suspect that the top bosses don't realise what is going on in their name.