Announcements

TeamViewer 14.5 has been released. See the Change Logs here.

Posted by Sitzi
Henagon

Re: TeamViewer unterstellt mir eine kommerzielle Nutung, was nicht stimmt!

Ich nutze Teamviewer zur Ünterstützung von Freunden und Bekannten bei ihren Computerproblemen. Ich mache dies absolut PRIVAT und auch absolut UNENTGELTLICH.

In der Vergangenheit konnte ich die relativ schnell und problemlos lösen, in dem ich meine Log-Files an Teamviewer geschickt habe. Jetzt mit diesem neuen Formblatt warte ich seit über 4 Wochen auf Hilfe.

Ich war mit Teamviewer sehr zufrieden und wäre sehr traurig, wenn ich zu einem anderen Produkt wechseln müsste.

Ich habe heute nochmal versucht über die allgemeine E-Mail-Adresse mein Problem zu schildern und hoffe auf eine Reaktion.

Posted by GYW
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Hi Steve...I have been having excellent results with a program that begins with A and ends with 'min".  It works similarly to TV but is a little less automated...but does the trick and is easy to set up on other people's systems.  I have had my two sisters, 89 and 87 years old, get it set up with some phone help from me.  They also have an address book where you can keep people's names and responding ID so you can just click on their name.  I like it...

Posted by terance
Photon

stupid question

so I just added a new pc to my home network and I got a pop up saying I was using tv for commercial use? currently I have 6 machines in the house and I never go outside the network. I was wondering if the old computer ids that were in the list of pc's was making it look like I was using the program for business purposes?

Posted by OldSurferDude
Trigon

Re: TeamViewer unterstellt mir eine kommerzielle Nutung, was nicht stimmt!

Da Sie bereits in Deutschland sind, könnten Sie vielleicht in ihre Büros gehen und herausfinden, warum sie das tun?

Starten Sie einen "Go Fund Me" und bitten Sie die Leute, für Ihre Ausgaben zu bezahlen? Ja, genau! Die Ironie darin! ;)

Posted by lars-daniel
Photon

license mishmash

Hi there,

I've got a pretty big license mishmash on my computer. The corporation I'm working for added my corporate address to one of their unused license channels. So, I was able to do little administrative tasks. The problem was: this license was for version 11, I was using version 13 on my home computer. I wasn't aware of this being problem at all but I only used it rarely (about 3 hours in total).

Some days ago, I tried to connect from a friend's computer to my home one and I got a popup that my partner (my home computer) would have used the software commercially. The connection broke after some seconds and I wasn't able to reconnect for some minutes because of the commercial license.

Seems like my private computer is blacklisted now. I did never intend to use it illegally and the license of the IT department is still valid, but only for version 11. Am I doomed now? Will I get into trouble? Is it possible to whitelist my home computer again?

Best regards,
Lars-Daniel

Posted by stevep
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Thanks GYW,

I  will compare this one and the one beginning with ult - I think one of these two should be a good replacement.

I'm sad to be moving away from TV, though, I've been using it for years to communicate between my home computers.

Posted by Daddy_Guy
Electron

Re: Commercial use suspected pop-up message

I have just started getting the same message and do not use Teamviewer commercially. I am one of the support technicians with a small I.T. firm in London, Ontario, Canada and we use a different remote management system for all of our clients whom pay the service of being monitored and/or supported remotely. I use Teamviewer with one of my systems downstairs, my parents computer, mother/father in law's computer, Sister's computer and 2 friends of mine whom are married to each other (I have both of their systems on here as they are older and sometimes have trouble with Kodi or outlook and stuff)

Since I don't have a license, I can't submit a ticket. Any advise as to what to do here?

Posted by MyAnime
Digon

Re: TeamViewer thinks I’m using the software commercially!

Is there anyone who can solve my problem. Actually i have an issue with my website. When i am open website WhatStatus and connect with teamviewer my teamviewer automatically close. This is only happened when i open whatstatus site. I am trying to do this almost 19 times and i found this error on my every try. I uninstall and install the software many times but same problem. Is any expert here who can tell me whats the matter is this and how can i fix this issue.

Thanks in advanced.

Posted by OldSurferDude
Trigon

Re: TeamViewer thinks I’m using the software commercially!

@MyAnime 

The likelihood that someone in the community can help you is slim because your problem appears to be a subtle interaction.  That said, see if the problem occurs on a different OS.  For example, If your target machine is Windows, try a target machine of linux.  It could be the Host machine, too.

In the vein of this thread, you'll have to buy a commercial version to get help from TV.  That's part of the EULA

Posted by jonss
Electron

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

I have contacted TV twice by their form, had a response telling me my account is now unlocked, however it is not. I called them twice, they refused to do anything and told me to wait or reply to the email (which is a no reply address!).

So I can either log it again, or try some other service. Any recommendations ? I only use it to support elderly parents and relatives in another part of the country.

Posted by VicZ
Henagon

Account expired fpor several days now.

I typed this by mistake.

Posted by VicZ
Henagon

Account in Evaluation mode expired!

Last week I formatted my computer and reinstalled Teamviewer from scratch, but I forgot to select the option "Personal use" and since then my ordeal began. 

It started telling me I had trial days, and I was trying to uninstall it and select the "Personal use" option. But as much as I did nothing was solved.
So I started looking for solutions, programs that changed my MAC, changed the teamviewer ID, etc ... Nothing worked!
In the end I contacted a moderator in the community and told me I have to  request a resetso I asked for the ID reset, but it says it could take a month !!
Let's see, all programs that have a trial version give you a few days for free and when those days are over it automatically changes to free version, without needing to do anything else. or an option in the menu to switch to Free mode.
Why complicate life this much by having to send a form and wait until a month to solve the problem? I find it unnecessary and frustrating for users.
From here I want to emphasize that my use is, and always has been, personal, and I feel very upset by this uncomfortable situation.
Why do not you help us to avoid this problem by making the default option during installation in "free mode"? It is making the user's life foolishly impossible.
Now it tells me that this device can not be accessed because of "signs of commercial use" ... What signs?
I never used it professionally, and if I tried alternative methods it is because you do not offer an instantaneous and effective option. I want my account available as it has always been up to now (and I have been using this program for several YEARS).
How much more do I have to wait for this to be resolved and when will I get a specific answer?

Posted by VicZ
Henagon

Free account turned into commercial one by mistake and expired

...

Posted by TaxiWk955
Henagon

Re: ID set as Private but still shows Trial Expired

Hello, I've been using Teamviewer for a longer period of time. Now I always get the hint that I use this software commercially and will then after 1min. blocked. I use Teamviewer but really only privately. Can you put me back in private? Thank you.
Wilfried Küter - tommyoskar

Posted by gialandra
Henagon

Interruptions

Today, after months, I tried to connect to my father-in-law's PC but it was impossible to help because the software stopped me with a message after a few moments. I was forced to take the car and go to his house. I have to be honest, for a long while I thought about leaving Teamviewer after years of (sporadic) use and looking for another software with basic functions (I do not need anything else) but reliable.

What can I do to avoid it? If there is a solution is safe or the next time I use the software, will I have to turn on the car and go again?

 

Posted by BobaMicko
Photon

Change Lisence from Commercial to Free

Hi,

I am trying to use team viewer for personal use between my two computers, when i first installed it i choose commercial use on accident. I was hoping someone could help me change it to personal use? I would just like to be able to remote connect from my university sometimes. Or if you guys could point me into the right direction on where to ask for help, i tried to submit a support ticket but since i do NOT own a lisence, i am unable to do so.

Thank you very much for your help.

Posted by olegai
Proton

no more support for non subscribers.. can't even ask to remove 'commercial use' !

 

Dear TeamViewer Customer,

We are continuously working to optimize the way we handle your requests. 

Which is why we have discontinued the usage of the support email address. We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer.

Tuesday, June 26, 2018 4:38 PM +03:00 from TeamViewer Team:

----and here's what teamvewer team sent me in June/// i'm guessing all free users are now forced to be either paying customers or quit?

Dear User,

Thank you very much for your message.

I set your ID to private, non-commercial usage, because I believe you that you do only use TeamViewer for private use.

So you are now able to use the free, non-commercial version again.

But please keep in mind:
TeamViewer is only free for private, non-commercial use.
If you want to use TeamViewer commercially, please buy a license.

The free version can only be used in a private environment - for example if you help friends or relatives in your free time and do not receive any money for it. 
Commercial use is every usage in a business environment. This means, if you use it at work or support customers and colleagues, it will be commercial usage. Therefore you are not allowed to use the free version of TeamViewer in any office environments. As soon as one of the PCs participating in a session is connected to a commercial network (office/school/etc.) it is considered commercial use.

If you have any further questions or require further information, please feel free to contact us.

Best regards

Julia 
Posted by CrueRo
Electron

Re: TeamViewer thinks I’m using the software commercially!

My laptop broke and I've dug out an old laptop which I haven't used in the last three years, maybe more.

I've updated TV then bam! "commercial blabla detected". On a laptop (WIN7) that had to do 120+ windows updates before it could be used. Ffs, this is getting beyond ridiculous! 

Posted by catxv
Henagon

Temps imparti écoulé

Hello, my TeamViewer session closes itself in indicating that the time is up. Can you help me to solve this problem is it you please. Kind regards

 

Posted by gchin
Henagon

Suspected in commecrial useage??!? what to do to prevent account locking?

So i got this box poping when connecting to my home PC. I tried creating a ticket but it requires me to have a license to even create a ticket... What should i do to prevent my account from being blocked.

Image

Posted by Felidae
Henagon

TeamViewer thinks I’m using the software commercially!

Hallo,

it's the third or fourth time I'm blocked for suspected commercial use.

I'm retired, 72 years old and I never and never use TW in a commercial environment. I use it to play Flight Simulator with  5/6 other fellows. From time to time we make some maintenance to our Pc'S. That's all.

I have sent you many times my log history and you restore my connection after this.

This time: no answer at all.

Please, please could you be so kind as to free my connection??

Thanks in advance and best rega

 

 

 

Posted by Felidae
Henagon

Commercial use

Hallo,

it's the third or fourth time I'm blocked for suspected commercial use.

I'm retired, 72 years old and I never and never use TW in a commercial environment. I use it to play Flight Simulator with  5/6 other fellows. From time to time we make some maintenance to our Pc'S. That's all.

I have sent you many times my log history and you restore my connection after this.

This time: no answer at all.

Please, please could you be so kind as to free my connection??

Thanks in advance and best regards

Daniel

 

 

 

Posted by Glassdub
Pentagon

Re: Commercial use

I'm sick of hearing about that Any... it's no viable replacement.

Posted by ToMz997
Henagon

Re: Commercial use

SO, pay 500$/year for a TV license :P lol
Posted by LazyRikizz
Henagon

how to solve if my teamviewer keep pop out expiry

when i install time i selected both of the above instead of personal / non-commercial use how to convert it back.....i unistalled several times still the same

Posted by BillBittel
Trigon

Remote Access Method Plan B

I have sent in the form to have my account reset twice. So far, it has been working after the 2nd reset. I have run TV and **Third Party Product** side by side and every time I do, the quality of video in the TV link is better. Text and icons are easier to see. It also feels faster, snappier. All things being equal, I would definitely pick TV over **Third Party Product**. Maybe it's just because I am more familiar with it but the image quailty really is better.

That said, after all that has transpired, I have accepted the fact that I cannot rely on TV as the sole method of remote access, so I have them both set up. If TV starts with the commercial use pop ups and disconnects again, I won't try to get them to reset it a third time. I will just delete it from all machines and go to **Third Party Product**. Then I will pick another remote access method to back up **Third Party Product**. What I have learned from this is that if remote access is critical, then there should be at least 2 methods of doing it set up.

So to all of you getting whacked with TV commerical use pop ups and are ready to move on, you should really be looking for TWO alternatives, and when you go through the hassle of migrating whatever computers you need to access, set up BOTH remote access methods of your choice. JMO

Posted by Glassdub
Pentagon

Re: Commercial use

80 bucks or 500 is the same to me. I'm not paying a cent for a remote app.

Posted by Gabriel600
Henagon

Re: Commercial use

**Third Party Product** from Google Chrome does the same thing as TW and is free.

Posted by Ducbi031
Henagon

Term of personal user

First of all, I would like to thank you for the teamviewer software that you have given us. It's very effective and free for personal users. With your terms, I am a personal user, I only use software to control desktop computers on my laptop, sometimes helping my brother solve some problems. As you can see at the attached screenshot, there are not too many connected computers: 2 or 3... here is screenshot:

(Edited by a moderator. Please attache screenshots instead of putting URL links)

But I get the message that I am using for commercial purposes and need to use premium.
Please support for me.
Sincerely yours!

Posted by spcoaster
Electron

Re: Term of personal user

same problem here, I use TV with to help my family ( from a range of 50 to 66 years old ) in their easy computer problems and to connect my computer via mobile phone etc... suddenly get the same alert and closed the connections.
Posted by cujo68000
Henagon

use of teamviewer for non commercial purposes

Hi,  a few days ago teamviewer interrupts the connection due to suspected commercial use, but I am a teacher and I don't use teamviewer for commercial purposes, I need to use it to connect to the school server, Please let me use it in this way, thanks a lot.

Regards, Gianluca G.

Posted by karl_saribekyan
Henagon

5 minute limit

There is 5 minute limit for my connection to my home computer. I dont use it for a commercial use. I was connecting to my computer at home. Please help me to improve it that program takes me to use my computer without limit.
Thanks in advance
Posted by corpie
Henagon

Teamviewer Session Closed

Hi guys

I have problem with the Teamviewer sessions

I have several PCs attached to my Teamviewer account but when I connect from a specific PC with Win7 OS, Teamviewer disconnect me after a short time and show me a message: "The free sessions are only allowed for non-commercial purposes"

I'm using an account and an installation for private use ...

From the other PCs this problem doesn't occur. the session remains alive. I have tried to uninstall/reinstall Teamviewer (I have also cleaned the entries in the registry)

Thanks Pietro

Posted by Tegoide
Trigon

What's thus Advertisement new

.. another umpteenth idea of the TV new marketing department ?

After the useless and tremendous internal spellcheck, now the mandatory advertisement. At each TV session.

I believe that soon or later TV will drop off us, considered by Team Viever marketing people and sales dept. as nasty scroungers.

Here the screenshot (Edited by a moderator. Please attache the screenshot instead of putting the URL link)

 

Anybodys elese is experienceing this beutiful TeamViewer gift ?

 

 

Posted by bazbsg
Tetragon

Re: What's thus Advertisement new

Yes, I get those ads too. At least they are only advertising their own products so far and not other company's products. To me it's like the cable channels that waste so much time advertising what shows they have but at least don't advertise products. Annoying and unnecessary but could be worse.
Posted by bazbsg
Tetragon

huge problem

Wow. this post has grown to 43 pages and been active since 2016 and still nothing has been done to solve this????!!!!

Posted by kimmy
Electron

Re: huge problem

same hereeee...been using my teamviewer to control my game thats online on my pc using my phone...now im suspected for commercial? so what , im paying myself? there were times when my girl help me with my pc troubleshoot but thats that...im not even paying her... so which one my commercial benefit here... so annoying
Posted by MyAnime
Digon

Re: huge problem

yes i am going to solve this issue just in 5 mint.

 

 

 

 

Posted by manasnag481
Photon

Why do I see 'Commercial use suspected' / 'Commercial use detected'

my TeamViewer usage is for personal. Teamviewer is giving a message that "It has detected a commercial usage and terminates the use."Kindly provide a solution for that. 

Posted by Andre75
Pentagon

Re: huge problem

Frankly dear 'Moderators', what was so unpleasant to read for you in  what I just posted a few minutes ago ?

Did you feel really so uncomfortable for censoring it ? Was it too much true ?

Posted by MattGilg
Photon

Re: Why do I see 'Commercial use suspected' / 'Commercial use detected'

Yeah, this is ridiculous.  Same issue here.

Switching to **Third Party Product**.  Refusing to buy TV products, after this stunt.

Posted by w3rty88
Electron

Re: Why do I see 'Commercial use suspected' / 'Commercial use detected'

same **bleep** is happening to me !!! i am trying to make an order for my sister and i can't coz every 5 minutes the connections shuts down !!! that's a joke !!! i can even send my logs to see that i am connecting on the same 3-4 pcs the last 3 years

Posted by veniamin
Henagon

Re: Why do I see 'Commercial use suspected' / 'Commercial use detected'

Same problem. I have home media server and it need maintense sometimes. Also i can run on it game server, but in last 2 weeks i cant do anything with my server. I have to go to balcony with monitor, mouse and keyboard. This is SO  UNCOMFORTABLE. What we should do to continie using free license?

Posted by Moderator Moderator
Moderator

Re: use of teamviewer for non commercial purposes

Hi @cujo68000,

Thank you for posting.

Please read this article about what is "the Personal Use".

This article answers your question.

Hope it will be helpful for you.

Best regards,

Posted by sdh68k
Digon

Re: use of teamviewer for non commercial purposes


@cujo68000 wrote:

Hi,  a few days ago teamviewer interrupts the connection due to suspected commercial use, but I am a teacher and I don't use teamviewer for commercial purposes, I need to use it to connect to the school server, Please let me use it in this way, thanks a lot.

Regards, Gianluca G.


I don't work for TeamViewer, but I believe that would be seen as commerical use - you're connecting to a place of business. TeamViewer states that a personal license covers connecting to a personal computer from another personal computer. If there is a valid use case for you to be able to access the school's servers from your home, your school should implement a system, such as a VPN. Or they can pay for the business license.

TeamViewer has just started saying that they are detecting commercial use from my logins. I only access a machine from home using either my phone, or my laptop tethered through my phone. No idea how they can be deducing that I'm using it from a place of business, because I'm not.

I'm going to start to look for alternatives.

Posted by lp_pl
Henagon

use of teamviewer for non commercial purposes

Hi, a few days ago teamviewer interrupts the connection due to suspected commercial use, but I am a teacher of  Qilu University of Technology( Shandong Academy of Sciences) and I don't use teamviewer for commercial purposes, I need to use it to connect to the school server, Please let me use it in this way, thanks a lot.

Posted by Wizardofmann
Digon

Re: use of teamviewer for non commercial purposes

I am an individual and have been using the free version for just over year. However, for some time now (Since updating to version 13) I keep getting random niggling issues/bugs, making it awkward to use the software as it keeps moving the 'goalposts.' This morning I got the same message as the above post. I am afraid it is the last straw! I have already been looking around for an alternative and have found two contenders which have great reviews and appear to be far superior than Teamviewer.

Bye bye Teamviewer.
Highlighted
Posted by Andre75
Pentagon

Re: use of teamviewer for non commercial purposes

Hello Yuri_T. ... Hi @cujo68000 (and so sorry for you that you are "really" a "professional user" :mansad: )

Reading  @cujo68000 post, we can understand he's obviously a "professional user" (at the sense of TeamViewer policy at least).

So, I would say many thanks for the reply you sent him... But what about most of those who post here to say they have been blocked in spite of the fact that they really use TeamViewer only as private use ???  I mean, from their personal device to another personal device and from a private local network to another private local network. ... But yet, they are blocked !!!

@cujo68000 should be "happy" :catsad:  to learn that he is a "professional user", :catsad: (at least, there is a "true good  reason" tfor he 's been blocked, and he can know that "good reason")... and it was so easy for you to tell him, because it's "true" (regarding TeamViewer's policy at least)... 

... But no moderator can reply a correct response to most of those who post here because they (we) are REALLY PRIVATE USERS, in true PERSONAL USE situation... Why can't you reply us ?... Would it be because the moderators have no reply to this question ?... If so, don't you think that, at least, you should tell us frankly ?

I wish you a nice day, even though you wouldn't like to send  a pertinent response to my question. :cathappy:

Andre75

Posted by Andre75
Pentagon

Re: use of teamviewer for non commercial purposes

Hello sdh68k, and Gianluca G.

It seems that "the rule" is :
Only a single device using TeamViewer and connected to the  private local network.
If more, the software is unable to discriminate between a private local  network (like the one that most of us use at home) and a professional corporate network.
If there is more than one device,  using TeamViewer, and connected to the same  network at the same time (e. g. 1 desktop PC, + 1 smartphone, or 1 laptop... and whether it is a private local network or a professional corporate network), the software will consider it (detect it) as a professional network... I can't see any other explanation ???
And we're blocked !... It's unfair, but it is !

I would like to add what I think of this way of penalizing real private free use, but I'm afraid I would be censored, even though I would express it very politely !

Andre

Posted by cujo68000
Henagon

Re: use of teamviewer for non commercial purposes

Beyond the rules, I use TeamViewer for the good of the students of the school where I teach, I do not see anything commercial in this way to use it.
What does all this have to do with the profit and commercial use of TeamViewer? What damage am I getting?