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Posted by pv7721
Hexagon

Re: Wrongly detected as business usage

@Akala : when I saw the big letters of "Thank you for playing fair!" in the latest CCleaner version I said what the... :D 

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Posted by AgusViewer
Electron

My Free license for personal use expels me from TeamViewer

I use TeamViewer to connect from my mobile to my personal pc and for a while it tells me that it has detected that I am using it commercially.

On occasion I have connected to other equipment, but not for commercial use ....

What can I do to solve it?

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Posted by pjgfi
Henagon

Re: Wrongly detected as business usage

Same here!

Team Viewer recently (a few weeks ago) suspected commercial use althought I changed nothing in my habits for years (same family/friends!).

And yesterday, I got the CCleaner pop up as well!

My home PC is a second hand DELL with Windows 10 Pro. Could it be a windows update that makes those softwares thinks I'm on a pro machine (server signature or something ?)

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Posted by pv7721
Hexagon

Re: Wrongly detected as business usage

@pjgfi : no I don't think Microsoft would mess up with installed software in such a way (i.e. the displayed pop-ups clearly come from the applications itself). Moreover I got the CCleaner pop-up on other older versions of Windows as well (at least version 7).

For me it's just a coincidence but it made me grin, and I was thinking how did Piriform came up with the same wording as TV? :D Thank you for playing fair! We do play fair, TV, we always did, but you seem to no longer play by your own rules.

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Posted by pjgfi
Henagon

Re: Wrongly detected as business usage

Hi pv7721,
I know the popup come from the software itself but I thought it could have been a (new?) windows "feature" that software could check to tell whether they're running in a pro or home environment.
Did you get popup from both tools (TV & CC) on all your machines?
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Posted by pv7721
Hexagon

Re: Wrongly detected as business usage

@pjgfi : sorry, on Windows 7 I get warnings from both CC and TV, and recently I also saw some updates on Windows 7 but they were some preview versions of .NET Framework (anyways, Windows 7 is almost EOL so they won't update with feature).

However, I don't have the CC warning on Windows XP, which makes me think the following: all my Windows versions are PRO versions (i.e. I always preferred to pay a little extra in order not to have the Home version (which lacks RDP for instance)).

But if both software include in their check that the Windows version is a Pro version, then this is extremly dumb, nothing prevents me if I want to pay for it to use a Pro version as a non-professional user.

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Posted by epbcn
Henagon

Free connection

Hi,

Frome some days, I have a time limit to connect me to another PC, how I can solve this problem that I never had since years I use privatly the program.

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Posted by yolandacedillo
Photon

Re: Free connection

I can not connect being particular , i am user spanish,   since my mac it remained open tabsand he tells me commercial use not being that way, I only made a connection to another computer ina sporadic way. Please request solutio to continue being particular . Thak you. Yolanda cedillo. **Please do not post TeamViewer IDs**

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Posted by stargateguy1
Henagon

How to change commercial use to private use?

Hello everyone. I have been using TeamViewer for years now and have stumbled upon an issue on one of my computers. I am a personal user, only using the program to monitor and remotely complete tasks on my various machines. However, one of my machines has said my trial version expired. I found the other article about how to switch from commercial to personal, but all the links to verify your personal use are broken and lead to an ERROR-404 page. Is there anyone who can help me in this by providing corrected links or share what I need to to? Thanks in advance!

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: How to change commercial use to private use?

Hello @stargateguy1 

Thank you for your post.

I was able to verify this as well. 

I have forwarded the issue to the appropriate team so we may resolve this as quick as possible. 

We apologize for any inconvenience.

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

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Posted by stargateguy1
Henagon

Re: How to change commercial use to private use?

Thank you for your assistance, @JoshP When might I expect a solution to appear? No huge rush- I’m just trying to stay on top of things. Thanks! Glad it wasn’t just me!
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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: How to change commercial use to private use?

Hello @stargateguy1 

Thanks for the feedback.

While I do not have a timeframe for resolution, I will reply here once resolved so you may verify it works again!

Our team is actively working on getting the resolution as we speak :)

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区) |  German Community (Deutschsprachig) | French Community (Communauté française) | English Community | Spanish Community (Comunidad española)

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Posted by argy
Henagon

Re: Free license

I have same problem, today teamviewer let me connect only for 5 minutes but is not commercial use of application, why? can do for resolve taht issue?

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Posted by marcgalmes
Digon

Re: You can't open a ticket, instead look at the first post i...

https://www.teamviewer.com/en/support/commercial-use-suspected/

This link should give the form, but it gives 404 error. I submitted the form a while ago and did not get any response. Maybe the form URL is changed? If so please publish the link.

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Posted by dano
Henagon

Re: How to change commercial use to private use?

Help, help, help.

I wonder if this is what's causing the commercial use issue with one of my laptops. @JoshP I have gone through the reset request form and not been reset, nor provided the decloration to fill out. Is TV having a problem with the resets? It's only on one of my eight devices, but I can't reach the other seven (in the same house) from the one being blocked.

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Posted by nevillet
Photon

Verified as private use but cannot use

I had a message that it was suspected I was using Teamviewer commercially and responded that it was only private use. On 23 Feb I received an email that said:

Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.

I did not try until today to use it, but I receive the same commercial message. If I click OK I get a password window to log into the remote computer. Enter the password, and I see the remote computer but it logs me out in about 10 seconds. I am then blocked for 10 or 15 minutes. I don't seem to be able to contact Teamviewer direct so what do I do?

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Posted by tizianobergonzi
Henagon

Re: Suspected commercial use - form to report private use is broken

Error 404
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Posted by pjgfi
Henagon

Re: You can't open a ticket, instead look at the first post i...


@marcgalmes wrote:

https://www.teamviewer.com/en/support/commercial-use-suspected/

This link should give the form, but it gives 404 error. I submitted the form a while ago and did not get any response. Maybe the form URL is changed? If so please publish the link.


Maybe it's a good sign that there's currently something wrong with the detection and they're updating the page...

EDIT : no, page is back...

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Suspected commercial use - form to report private use is broken

Hi there, 

Thank you for your posts.

Can you please try again to report your case? The page should now work again. 

Thank you and sorry for any inconvenience caused. 

All the best, 
Natascha. 

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: How to change commercial use to private use?

Hello @dano 

Thank you for your post.

There is no issue with forms already submitted. This was an issue with the website itself, and accessing the form in order to submit new requests. The issue has already been resolved, and the form is accessible again.

Regarding any form already submitted, we aim to resolve all requests withing 7 days, but it may take longer due to the number of requests. We thank you for your patience.

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区) |  German Community (Deutschsprachig) | French Community (Communauté française) | English Community | Spanish Community (Comunidad española)

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Posted by xpremierx
Henagon

Free

Hello,

I use teamviewer for purely personal purposes, to connect to family computers.

I am at the end of the trial version period (already extended by 7 days).

How to get back to the free version? The commercial version was "imposed" by an update. I could not get the answer over the phone.

Thank you

N.B I already made the request a few days ago but did not get an answer.

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Posted by dano
Henagon

Re: How to change commercial use to private use?

Thanks @JoshP . I was hoping as it's been a month.

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Posted by winslow3965
Henagon

Teamviewer license

Dear Sirs, I just disturb you about a problem I have with my teamviewer license; I'm a home user and I can confirm that no professional or commercial use of Teamviewer has ever been made, but some days ago a messsage appears: "commercial use suspected..." and my teamviewer sessions last just 5 minutes from that momento on....

Again I confirm that only personal use of the sw has been made (management and maintenance of friends and relatives pcs, in addition to mine when I'm out of home); so please, if it's possible, re-.activate my teamviewer license asap. 

Thank you in advance for your kind cooperation and best regards

Luca Baruffaldi

Posted by brunovandepol
Henagon

Re: Premium License labeled as "Free License"

Don't use TV for personal use. I have in the past, and it was a good product, mostly stable. But even though using it to connect to a remote computer a few times a month, TV kicked me out and wanted to sell a licence. You should try **Third Party Product** instead. Not an easy setup but once you get there, it works. 

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Posted by TroyViewer
Henagon

Remove Suspected Commercial Use Pop Up

A few months ago one of my pc's was blocked for Commercial Use. I uninstalled and forgot about Teamviewer for a while. Today I reinstalled Teamviewer on the PC again. It's working now but I'm getting Suspected Commercial Use Pop ups. I really don't want it blocked again. Please, what do I do? I only use this pc as the household media server.

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Posted by Andrea2001
Photon

BAN wrongly

I had a problem while I was transmitting my pc to a friend of mine via teamviewer and in the meantime I received the message from Ban because I used the account for commercial purposes when it is not true

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Posted by fripzap
Photon

commercial use

hello, teamviewer detects a commercial use while it's wrong how to do? thank you

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Posted by InalaRose
Henagon

Re: Reset to free but nothing change

Did it fix itself or how did it get fixed?

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Posted by Armando005
Henagon

Commercial Use Detected!!!

Good day;

Although after claiming for the commercial use of the product, you have answered me
"After reviewing your application, we decided that your use case can be described as" personal "
I still have the same problems of not being able to connect with my equipment.
Do I have to do some other procedure for TeamViewer to return to its private use situation?

Thanks and best regards

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Posted by InalaRose
Henagon

Re: Reset to free but nothing change

Did it ever get reset properly? I'm still waiting.

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Posted by William68
Henagon

Re: Reset to free but nothing change

Today nothing change. still limited 1min max

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Posted by InalaRose
Henagon

Re: Reset to free but nothing change

And there's no technical support or contact for free users to follow up. So I guess we just have the one minute free version that just keeps telling us commercial use detected even though we've also been told it isn't.

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Posted by OldSurferDude
Trigon

Re: Commercial Use Detected!!!

I suspect you may have to send in a form for each and every computer to which you connect, not just the client (or is it "server" using client-server terminology?)

I think if you send the form everyday, for each computer, from each computer, for three months you may hear something.

Or not.

I suspect that Teamviewer has dedicated one person, one hour per month, to review cases such as ours.

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Posted by ykanello
Photon

Re: connection blocked

I am not using this professionally but I am blocked to use it.

Really bad :( will not use it again.

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Posted by pv7721
Hexagon

Re: Commercial Use Detected!!!

@OldSurferDude : yes, I think you're right, I filled in the form for all my IDs, the problem is that when they answer back, they don't tell you which one has been reset to free. Thus I've received an email like this, and another one to fill the declaration of personal use, but again no idea to which IDs they apply. Therefore, I consider the procedure to be completely useless, and it's just dust in our eyes...

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Posted by Closed account
Not applicable

Bunch of hypocrites.

So after 2 weeks, I get a mail that my account has been unlocked for free, and when I give it a try, I get another commercial use detected before I can type half my password.

That does it.

I'm uninstalling your **bleep**, and I awfully regret even advising people to use it. From now on I'll be sure to tell people what a bunch of two-faced liars you are.

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Commercial Use Detected!!!

Hi @pv7721 

You have to fill out a form for each ID... We are not able to reset more than one ID with only one form. 

Thank you and all the best,
Natascha

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Posted by pv7721
Hexagon

Re: Commercial Use Detected!!!

@Natascha : Yes, I understood that, what I point out is that when we receive back an answer from TV, we don't know to which ID it pertain...

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Posted by AriannaMicrochi
Digon

Re: Bunch of hypocrites.

I get same email some days ago, but I haven't tried it yet

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Posted by pv7721
Hexagon

Re: Bunch of hypocrites.

@AriannaMicrochi : have you filled the form only for the ID of your computer, or for all the IDs you connect to?

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Posted by fuxas100
Henagon

Teamviewer dont work after sblock for sospect use commercial.

Hello (i'm sorry for my english). :) I use Teamviewer for personal use. (i connect my pc from pc of my wife for personal use, because she now live  in another Country. Its 2 Device. .

Few weeks ago, Teamviewer was block my account for sospect use commercial.

So, i send email for Teamviewer and explame my real situation. And  2 days ago i have this message in my email from Teamviewer: Dear TeamViewer User, Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”. So, today i open Teamviewer, but i have message that me or my wife use teamviewer for use commercial :/ Today i was send ticket for Teamiwer, i hope that will response more fast. Or Maybe some administrator che read my message. I will send my personal Id. Thank you so much. Have nice Day.

 

I send another email for Support and i hope they will response more fast for me, or maybe here some administrator can read my situation, i can send my real id, in private message. 

Thanks for support.

Kind Regars.

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Posted by fuxas100
Henagon

Re: Reset to free but nothing change

I have also, this problem with my notebook.

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Posted by AriannaMicrochi
Digon

Re: Bunch of hypocrites.

Yes. A form with my ID. I have only one ID!

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Posted by pv7721
Hexagon

Re: Bunch of hypocrites.

@AriannaMicrochi : but what are you connecting to then?!?

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Posted by AriannaMicrochi
Digon

Re: Bunch of hypocrites.

I added my parents' computers to my account. I don't remember exactly why I did it a long time ago.
Among my teamviewer contacts I see their computers, I click and I connect.

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Posted by pv7721
Hexagon

Re: Bunch of hypocrites.

@AriannaMicrochi : then you need to fill it again for the ID of your parents' computer.

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Posted by marcgalmes
Digon

Re: Commercial Use Detected!!!

Not only the form, I filled out the form and now they are asking me to fill out a weird paper with my name, address, and more, SIGNED, and to send it! This is ridiculous!!! And I will have to sign a paper for EACH of the IDs that I use?

I'm not tolerating such waste of time only because TeamViewer believes that I make commercial use of it. I will just simply delete my account and start again like the first day. That day when I thought TeamViewer was great, I want to give it a last chance, or else I will switch to a different alternative, free or cheap, but that won't be annoying me with commercial use warnings.

Thank you
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Posted by pv7721
Hexagon

Re: Commercial Use Detected!!!

@marcgalmes : as they do it one ID at a time, probably yes, you'll need to sign the form as many time as they ask it. It's so ridiculous they don't see how ridiculous it is...

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Posted by pjs344
Henagon

Re: ID set as free but still shows Trial Expired

I am having the same problem. I installed it for personal use and it comes up with expired trial?

Restarting the program and PC does not change it. So how do I get it to work?

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: ID set as free but still shows Trial Expired