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Posted by Rooibos
Photon

Re: TeamViewer thinks I’m using the software commercially

I'm having the same problem. Teamviewer support can't be reached unless you're paying for a license. 

I found a form to fill in on this page: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...

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Posted by sintara
Digon

Re: TeamViewer thinks I’m using the software commercially

yep i filled that in already days ago they dont care 

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Posted by Funk
Digon

Re: TeamViewer thinks I’m using the software commercially

Same.  Am looking at alternatives now.

The stupid thing is that I've said to Teamviewer that if they introduced a 'Non-Commercial Power User' subscription at a sensible price I'd be happy to pay for it.  I use it only to support friends and family so there's no way I'm paying £x hundred/year to do that.

I'd be interested to know what I've done which tripped the warning.

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Posted by Closed account
Not applicable

Commercial use detected - rubbish!

I've now been blocked from using Teamviewer on my LAN because it claims it's "Commercial use"   Utter rubish: the monitoring app is brain dead.  If it worked properly it would identify the fact that I've never connected to anything outside my own personal network!

I'm sick of it and have uninstalled Teamviewer from my three machines and gone for **Third Party Product** which is brilliant and fast and free without any stupid bugging.

 

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Posted by Mike44a
Electron

Re: TeamViewer thinks I’m using the software commercially

Same 'profanity-watch' at my home IP and in these posts. Unbelievable. Unacceptable total spying company. Uninstalling now and warning internet-community.

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Posted by Mike44a
Electron

Re: TeamViewer thinks I’m using the software commercially!

Why would anyone have to 'request' to continue their personal use?

It takes less time to deinstall this software that spies on you.

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Posted by sintara
Digon

Re: Commercial use detected - rubbish!

whats the program 

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Posted by Closed account
Not applicable

Re: Commercial use detected - rubbish!

?

The whole thread is about Teamviewer!  If you are referring to the monitor aspect; who knows other than the Teamviewer staff?

[removed per Community Guidelines]

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Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!

Hey, guess what?  Any suggestion of better software is - big brother - eliminated from the forum!

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Posted by JackHK
Pentagon

Re: TeamViewer thinks I’m using the software commercially

Thanks for letting us know!


@Mike44a wrote:

Same 'profanity-watch' at my home IP and in these posts. Unbelievable. Unacceptable total spying company. Uninstalling now and warning internet-community.


 

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Posted by JackHK
Pentagon

Re: Business use warning

Exactly, considering to give up.... 5 months already,  nothing happened!

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Posted by JackHK
Pentagon

Re: Commercial use alert every few weeks.. its driving me crazy.

Give up mate, don't waste any more time!

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Posted by JackHK
Pentagon

Re: Commercial use alert every few weeks.. its driving me crazy.

Great! Share with me privately. 

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Posted by Funk
Digon

Re: Commercial use alert every few weeks.. its driving me crazy.

I'd be interested to know too.

Edit: this is pathetic - they've taken the time to configure the forum to automatically censor mention of any competitor products! **bleep**!  How insecure do you have to be as a company to do that eh?

[removed per Community Guidelines]

 

:D

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Posted by pv7721
Hexagon

Re: Commercial use alert every few weeks.. its driving me crazy.

Actually, it's manually performed AFAIK.

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Posted by Funk
Digon

Re: Commercial use alert every few weeks.. its driving me crazy.

Heh, ridiculous.  If you can get forum posts edited in seconds why can't you get this debacle with locked-down free user accounts sorted out?

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Posted by Closed account
Not applicable

Re: Commercial use alert every few weeks.. its driving me crazy.

It's a laugh isn't it.   I'm now happy with what I've done - not right for everybody but it suits me!

[ Removed per Community Guidelines]   :-)

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Posted by Closed account
Not applicable

Re: Commercial use alert every few weeks.. its driving me crazy.

So, if there's some **bleep** sitting there just editing posts, why isn he/she actually dealing with user's problems?

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Posted by pv7721
Hexagon

Re: Commercial use alert every few weeks.. its driving me crazy.

@Closed account: because unfortunately I think that they're actually paid for that i.e. moderate this community, and probably / most likely one of the things in their moderation chart is that it's forbidden to discuss anything else but TV

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Posted by Funk
Digon

Re: Commercial use alert every few weeks.. its driving me crazy.

It shows where the priorities lie at least.


As it happens part of my job role is recommending and selling all kinds of IT solutions to businesses (as well as having the ear of my MD and CEO).  Guess what remote control product I'm now never going to recommend to anyone I know should they ask...?

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Posted by pv7721
Hexagon

Re: Commercial use alert every few weeks.. its driving me crazy.

@Funk: Hm, let me guess, TV? Hey, by the way, does IB mean anything to you?

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Posted by Closed account
Not applicable

Re: Commercial use alert every few weeks.. its driving me crazy.

A perfectly simple, non-blasphemous, word is now being redacted!   Absolutelely unbelievable!

**bleep**

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Posted by Closed account
Not applicable

Re: Commercial use alert every few weeks.. its driving me crazy.

Sorry, no not immediately?

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Posted by Grant837
Trigon

Re: Commercial use alert every few weeks.. its driving me crazy.

Hey, I can not figure out how this forum works, but just to back you up, I said nothing I know of about competing products, but my last post complaining about the lack fo service was deleted for this.... I assume TeamViewer is owned by China, etc..

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Posted by Closed account
Not applicable

Re: Commercial use alert every few weeks.. its driving me crazy.

@Funk you seem to have caught my disease!  :-)  Redacted!

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Posted by Closed account
Not applicable

Re: Commercial use alert every few weeks.. its driving me crazy.

@Grant837

I think China is less draconian!

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Posted by Grant837
Trigon

Re: Commercial use alert every few weeks.. its driving me crazy.

Probably,.. I propose we all go outside this censored forum (I assume a 3rd party trying to keep its contract with TeamViewer) and use LinkedIn to share our experiences...

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Posted by Closed account
Not applicable

Re: Commercial use alert every few weeks.. its driving me crazy.


@Grant837 wrote:

Probably,.. I propose we all go outside this censored forum (I assume a 3rd party trying to keep its contract with TeamViewer) and use LinkedIn to share our experiences...


As a software developer since the mid 1970s I'm very suspicious of social media and it's potential for scammers.   Therefore, I'm not on any of the social media sites but go ahead guys and enjoy free discussions.

I think I've managed to get my views across in spite of the censorship.   I wish you all well with your change to a better system.

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Posted by Grant837
Trigon

Re: Commercial use alert every few weeks.. its driving me crazy.

Indeed, let me know, via [please do not post personal information publicly] what you found.. assuming its a free private use product, which I am happy to promote to my 200k employee company if I like it...

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Posted by Grant837
Trigon

Re: Commercial use alert every few weeks.. its driving me crazy.


@Closed account wrote:

Oh, don't worry, I have given it up.   totally uninstalled and now using a superior product.

A little search will reveal several options, one of which I've found to be easy and reliable to use.



Indeed, let me know,  what you found.. assuming its a free private use product, which I am happy to promote to my 200k employee company if I like it...

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Posted by patrix35
Henagon

Commercial use detection

I get a message about commercial use detection . That's not true. I use Teamwiever only privately between family computers and connect from my work place to my home PC.

Can You help me about Please ?

Best regards

Patrick

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Posted by maxgior
Henagon

TeamViewer thinks I’m using the software commercially!

Good morning, for about a couple of months my account has turned out to be for professional use but in reality I use it only for comuters of my own property or relatives. on 04.18.2019 I received a message telling me that my account was reset to free, but today I am again informed that my account could be professional with consequent blocking.

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Posted by Closed account
Not applicable

Re: Commercial use detection


@patrix35 wrote:

I get a message about commercial use detection . That's not true. I use Teamwiever only privately between family computers and connect from my work place to my home PC.

Can You help me about Please ?

Best regards

Patrick


You are among hundreds, possibly thousands, of erstwhile users who've experienced this inane problem.

I've sent you a message.

Posted by crian
Photon

Re: TeamViewer thinks I’m using the software commercially!

How did you have it reset to personal use only?

1 Reply
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Posted by McLovin69
Electron

Re: Commercial use detection

ok - after trawling through 56 pages on this topic, and not a single reply or solution offerred by teamviewer itself ... do you have a solution available please?

Running 3 laptops at home for personal use, only one has the issue of an almost instant timeout. All have recently been upgraded to version 14 . 

 

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Posted by sintara
Digon

Re: Commercial use detection

good luck getting them to reply they have no interest in free usses  they have not once replied to any of this topic  discrace of a company 

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Posted by Closed account
Not applicable

Re: Commercial use detection

Sent you a message.

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Posted by 7leagueboot
Trigon

Re: Commercial use detection

I got a reply by email. Basically, I was told to take a hike and they would not unblock me because my email address had a company name in it. The fact that the company hasn't existed for the last 6 years didn't make any difference.

I get the impression they are trying to unload all free users, perhaps to reduce the load on their servers?

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Posted by 7leagueboot
Trigon

Re: Commercial use detection

"Sent you a message."

Send me one as well please. ;)

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Posted by Closed account
Not applicable

Re: Commercial use detection

No need for them to try - erswhile users are growing by the hundreds daily.

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Posted by maxgior
Henagon

Re: TeamViewer thinks I’m using the software commercially!

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Posted by Closed account
Not applicable

Re: Commercial use detection

Hilarious! :-)

I've just received the following from the mods:-

_________________________________________________

You just earned a new badge!

Emissary

Stunning! Your answers are a welcome addition to the community. Keep it up.

_____________________________________________________________________________

And I thought I was just about to be blocked! :-)

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Posted by pv7721
Hexagon

Re: Commercial use detection

@7leagueboot: I arrived at the same conclusion as yourself, free users might overload their infrastructure

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Posted by pv7721
Hexagon

Re: Commercial use detection

@Closed account: these badges attributions I think they're automatic :D

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Posted by Closed account
Not applicable

Re: Commercial use detection


@pv7721 wrote:

@Closed account: these badges attributions I think they're automatic :D


I'm sure they are - I was wondering whether or not some mod might delete my message in view of its ribbing intention.  :-)

Levity seems to be positively discouraged - no emoticons available for example!   Must be either German or (as someone suggested) Chinese?

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Posted by Funk
Digon

Re: Commercial use detection

I've had no choice but to move over to a competitor for now (the same as @Closed account).  It's a shame as if Teamviewer got their **bleep** together and provided a 'prosumer' tier I would've coughed up for it.

This hobbling of free accounts and tragically slow response to resolve (assuming they actually do agree I'm not a commercial user!) leaves a bad impression.

The competitor product I've gone over to will require a little bit of learning.

Note to Teamviewer mod: if you can't sort out our accounts then don't be surprised or throw a hissy fit when we're left no other option than to abandon your product for someone else's.

If you can a) sort out my account and b) offer an 'inbetween' paid product for power users then I'd be willing to take another look.  Your product is a good one and I would be prepared to contribute toward it as a home user (say perhaps £50/year for example) but you would have to do away with this ridiculous auto-restriction of accounts especially as it's throwing up false positives!

I've been trying to work out what caused it to think I'm using it commercially and I wonder if it's because of my phone.  I use Blokada to block ads on my phone and it does this by setting up a VPN loop-back.  The VPN doesn't actually connect out to anywhere, it's designed to sink-hole ads but allow legit traffic through.  I wonder whether Teamviewer's basic 'detection' sees a VPN and automatically assumes that no home user could ever possibly be using one and therefore defaults to 'COMMERCIAL USE DETECTED'?  If so this is a pretty poor way of determining commercial use!

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Posted by pv7721
Hexagon

Re: Commercial use detection

I never used VPNs and my impression was that a simple thing like connected to a remote computer over the Internet or two simultaneous connections from a computer to the 2 other computers in the same LAN would trigger the commercial use suspected. Thankfully, it stopped for now, but I've added a new computer to my tiny little pool of computers I'm watching, I wonder how long until I'll be hit again (possibly at the next major version, when the detection algorithm will be tweaked again)

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Posted by JackHK
Pentagon

Re: Commercial use detection

Submit the form and request for unblocked. I gave up after 5 months of waiting....

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Posted by splow
Digon

Re: Commercial use detection

I too have moved, to a competitor with no learning curve that behaves more or less identically but is very reasonable priced. You are not allowed to mention names here so I can't.

I think we all owe it to ourselves to use the power of social media to influence others to stop using TV. I use it maybe once a month to a random friend who needs help and it flags me. What's more insulting? It says I have 5 minutes and cuts me off in about 20-30 seconds. 

This sort of company fully deserves to lose their customers. The beauty of the nature of this software is a lot of us who use it have the upper hand. We can dictate what software OTHERS have to use to enlist our help. And with that we can change what OTHERS use. I for one have easily moved 10 others in the last couple of months. And will continue to do so. Spread the word. 

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Posted by Funk
Digon

Re: Commercial use detection


@JackHK wrote:

Submit the form and request for unblocked. I gave up after 5 months of waiting....


That's first-class customer service right there... Assuming you've also jumped ship from Teamviewer by now?

I don't remember when my form went in but even their supposed 7-day SLA is too slow if they've already broken your account!