Posted by Julian_S_Moore
Digon

Re: Commercial Use?

Been there, done that (before I even got blocked!) - still waiting for a reply.

Posted by AzKat
Electron

Commercial use detected

Commercial use detected again, last time this happened I had custommer support help me with this as I don't know what network triggers this as I'm more than 100% sure that I'm not using this for commercial use.

The "feedback" button on the application stopped working (stuck on the "try again later" page after submitting ... for the past 3-5 days) so that's also a plus.

I've read the "personal" part of the license and it applies entirely to my usage scenario, yet teamviewer still "detected" commercial use.

So, now with literally no way to contact their support team do I have to just make new accounts?

Posted by JackHK
Pentagon

Re: Commercial Use?

I gave up already! I submitted the form, they replied around 1 week after and said that my account will be released upon submitting the declaration form. I submitted the declaration form in Feb 2019 and I tried again every weekend and my account still being blocked. So, I gave up now. So diasppointing and totally waste of time. 

Posted by driver111
Henagon

Re: Commercial use alert every few weeks.. its driving me crazy.

@Esther  can you please assist? I really need to have this issue resolved.

Posted by JackHK
Pentagon

Re: Commercial use alert every few weeks.. its driving me crazy.

Just to share with you. I've submitted a form, sending emails, escalating since January, the account still blocked. I would advise you to give up and don't waste time ! 

Posted by Grant837
Trigon

Re: Commercial use alert every few weeks.. its driving me crazy.

Why does Teamviewer even say they have a free version? 

I have had mine approved 3 times as private use and still I get notifications I am using commercially... silly company. 

Also their replies are sooooooooooooooooooooooooooooooooooo slow... is that what I can expect if I or one of my friends every paid for a commercial license?

I would never recommend Teamviewer again... (I used to mention it to many people)...

Posted by 7leagueboot
Trigon

Re: Commercial use alert every few weeks.. its driving me crazy.

Yes, I wholly agree with you.
I got the stupid commercial use detected message yesterday. I filled the form to get unblocked as I only use it to assist 2 friends with issues they have on their PC's as neither have any computer skills. I'm a retired person otherwise.

I received a reply saying that I would not be unblocked because my email address belongs to a company. I replied explaining that the company concerned went bankrupt 6 years ago but I kept the domain and email address.

This morning I received another reply informing me that TV receives too many mails and has no time to respond to me. I was advised to use the community forum.

In other words, you go round and round in circles whilst they scam you by claiming it is free for non-commercial use, only to falsely accuse you of commercial use and force you to buy a license. Well TV, I won't. I will search for an alternative because your customer service is a waste of time and you are dishonest.

Posted by Wakey
Henagon

Re: Business use warning

It doesn't even give me the 5 mins it states. I get like 2 mins at most and it kicks me out. The whole thing is ridiculous as I contact them, it takes weeks for them to respond and 6 months later it does it again. I only access devices in my own Network and they all run non-server os's.

The only option to stop this happening all the time seems to be to pay their ridiculous monthly fee. I would be fine paying a fee tbh as i use it so much IF it they had a premium home user package at a resonable price

Posted by sintara
Digon

Re: TeamViewer thinks I’m using the software commercially

yeah im still haven issues and there not fixing it sounds like this is a underhanded way of making us pay 

Posted by Rooibos
Photon

Re: TeamViewer thinks I’m using the software commercially

I'm having the same problem. Teamviewer support can't be reached unless you're paying for a license. 

I found a form to fill in on this page: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...

Posted by sintara
Digon

Re: TeamViewer thinks I’m using the software commercially

yep i filled that in already days ago they dont care 

Posted by Funk
Digon

Re: TeamViewer thinks I’m using the software commercially

Same.  Am looking at alternatives now.

The stupid thing is that I've said to Teamviewer that if they introduced a 'Non-Commercial Power User' subscription at a sensible price I'd be happy to pay for it.  I use it only to support friends and family so there's no way I'm paying £x hundred/year to do that.

I'd be interested to know what I've done which tripped the warning.

Posted by Closed account
Not applicable

Commercial use detected - rubbish!

I've now been blocked from using Teamviewer on my LAN because it claims it's "Commercial use"   Utter rubish: the monitoring app is brain dead.  If it worked properly it would identify the fact that I've never connected to anything outside my own personal network!

I'm sick of it and have uninstalled Teamviewer from my three machines and gone for **Third Party Product** which is brilliant and fast and free without any stupid bugging.

 

Posted by Mike44a
Electron

Re: TeamViewer thinks I’m using the software commercially

Same 'profanity-watch' at my home IP and in these posts. Unbelievable. Unacceptable total spying company. Uninstalling now and warning internet-community.

Posted by Mike44a
Electron

Re: TeamViewer thinks I’m using the software commercially!

Why would anyone have to 'request' to continue their personal use?

It takes less time to deinstall this software that spies on you.

Posted by sintara
Digon

Re: Commercial use detected - rubbish!

whats the program 

Posted by Closed account
Not applicable

Re: Commercial use detected - rubbish!

?

The whole thread is about Teamviewer!  If you are referring to the monitor aspect; who knows other than the Teamviewer staff?

[removed per Community Guidelines]

Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!

Hey, guess what?  Any suggestion of better software is - big brother - eliminated from the forum!

Posted by JackHK
Pentagon

Re: TeamViewer thinks I’m using the software commercially

Thanks for letting us know!


@Mike44a wrote:

Same 'profanity-watch' at my home IP and in these posts. Unbelievable. Unacceptable total spying company. Uninstalling now and warning internet-community.


 

Posted by JackHK
Pentagon

Re: Business use warning

Exactly, considering to give up.... 5 months already,  nothing happened!

Posted by JackHK
Pentagon

Re: Commercial use alert every few weeks.. its driving me crazy.

Give up mate, don't waste any more time!

Posted by Closed account
Not applicable

Re: Commercial use alert every few weeks.. its driving me crazy.

Oh, don't worry, I have given it up.   totally uninstalled and now using a superior product.

A little search will reveal several options, one of which I've found to be easy and reliable to use.

Posted by JackHK
Pentagon

Re: Commercial use alert every few weeks.. its driving me crazy.

Great! Share with me privately. 

Posted by Funk
Digon

Re: Commercial use alert every few weeks.. its driving me crazy.

I'd be interested to know too.

Edit: this is pathetic - they've taken the time to configure the forum to automatically censor mention of any competitor products! **bleep**!  How insecure do you have to be as a company to do that eh?

[removed per Community Guidelines]

 

:D

Posted by pv7721
Hexagon

Re: Commercial use alert every few weeks.. its driving me crazy.

Actually, it's manually performed AFAIK.

Posted by Funk
Digon

Re: Commercial use alert every few weeks.. its driving me crazy.

Heh, ridiculous.  If you can get forum posts edited in seconds why can't you get this debacle with locked-down free user accounts sorted out?

Posted by Closed account
Not applicable

Re: Commercial use alert every few weeks.. its driving me crazy.

It's a laugh isn't it.   I'm now happy with what I've done - not right for everybody but it suits me!

[ Removed per Community Guidelines]   :-)

Posted by Closed account
Not applicable

Re: Commercial use alert every few weeks.. its driving me crazy.

So, if there's some **bleep** sitting there just editing posts, why isn he/she actually dealing with user's problems?

Posted by pv7721
Hexagon

Re: Commercial use alert every few weeks.. its driving me crazy.

@Closed account: because unfortunately I think that they're actually paid for that i.e. moderate this community, and probably / most likely one of the things in their moderation chart is that it's forbidden to discuss anything else but TV

Posted by Funk
Digon

Re: Commercial use alert every few weeks.. its driving me crazy.

It shows where the priorities lie at least.


As it happens part of my job role is recommending and selling all kinds of IT solutions to businesses (as well as having the ear of my MD and CEO).  Guess what remote control product I'm now never going to recommend to anyone I know should they ask...?

Posted by pv7721
Hexagon

Re: Commercial use alert every few weeks.. its driving me crazy.

@Funk: Hm, let me guess, TV? Hey, by the way, does IB mean anything to you?

Posted by Closed account
Not applicable

Re: Commercial use alert every few weeks.. its driving me crazy.

A perfectly simple, non-blasphemous, word is now being redacted!   Absolutelely unbelievable!

**bleep**

Posted by Closed account
Not applicable

Re: Commercial use alert every few weeks.. its driving me crazy.

Sorry, no not immediately?

Posted by Grant837
Trigon

Re: Commercial use alert every few weeks.. its driving me crazy.

Hey, I can not figure out how this forum works, but just to back you up, I said nothing I know of about competing products, but my last post complaining about the lack fo service was deleted for this.... I assume TeamViewer is owned by China, etc..

Posted by Closed account
Not applicable

Re: Commercial use alert every few weeks.. its driving me crazy.

@Funk you seem to have caught my disease!  :-)  Redacted!

Posted by Closed account
Not applicable

Re: Commercial use alert every few weeks.. its driving me crazy.

@Grant837

I think China is less draconian!

Posted by Closed account
Not applicable

Re: Commercial use alert every few weeks.. its driving me crazy.

I can't stop laughing.   Every post with french language has been redacted.  How paranoid can you get?   Have you noticed that this forum has to emoticons?  Significant or what?

My activity is called curlbrook and I have a presence where you can find me.  Nice little form to get in touch with me if anybody wants to be able to speak freely.

Let's see if any of this is bleeped out.

Posted by Grant837
Trigon

Re: Commercial use alert every few weeks.. its driving me crazy.

Probably,.. I propose we all go outside this censored forum (I assume a 3rd party trying to keep its contract with TeamViewer) and use LinkedIn to share our experiences...

Posted by Closed account
Not applicable

Re: Commercial use alert every few weeks.. its driving me crazy.


@Grant837 wrote:

Probably,.. I propose we all go outside this censored forum (I assume a 3rd party trying to keep its contract with TeamViewer) and use LinkedIn to share our experiences...


As a software developer since the mid 1970s I'm very suspicious of social media and it's potential for scammers.   Therefore, I'm not on any of the social media sites but go ahead guys and enjoy free discussions.

I think I've managed to get my views across in spite of the censorship.   I wish you all well with your change to a better system.

Posted by Grant837
Trigon

Re: Commercial use alert every few weeks.. its driving me crazy.

Indeed, let me know, via [please do not post personal information publicly] what you found.. assuming its a free private use product, which I am happy to promote to my 200k employee company if I like it...

Posted by Grant837
Trigon

Re: Commercial use alert every few weeks.. its driving me crazy.


@Closed account wrote:

Oh, don't worry, I have given it up.   totally uninstalled and now using a superior product.

A little search will reveal several options, one of which I've found to be easy and reliable to use.



Indeed, let me know,  what you found.. assuming its a free private use product, which I am happy to promote to my 200k employee company if I like it...

Posted by patrix35
Henagon

Commercial use detection

I get a message about commercial use detection . That's not true. I use Teamwiever only privately between family computers and connect from my work place to my home PC.

Can You help me about Please ?

Best regards

Patrick

Posted by maxgior
Henagon

TeamViewer thinks I’m using the software commercially!

Good morning, for about a couple of months my account has turned out to be for professional use but in reality I use it only for comuters of my own property or relatives. on 04.18.2019 I received a message telling me that my account was reset to free, but today I am again informed that my account could be professional with consequent blocking.

Posted by Closed account
Not applicable

Re: Commercial use detection


@patrix35 wrote:

I get a message about commercial use detection . That's not true. I use Teamwiever only privately between family computers and connect from my work place to my home PC.

Can You help me about Please ?

Best regards

Patrick


You are among hundreds, possibly thousands, of erstwhile users who've experienced this inane problem.

I've sent you a message.

Highlighted
Posted by crian
Photon

Re: TeamViewer thinks I’m using the software commercially!

How did you have it reset to personal use only?

1 Reply
Posted by McLovin69
Electron

Re: Commercial use detection

ok - after trawling through 56 pages on this topic, and not a single reply or solution offerred by teamviewer itself ... do you have a solution available please?

Running 3 laptops at home for personal use, only one has the issue of an almost instant timeout. All have recently been upgraded to version 14 . 

 

Posted by sintara
Digon

Re: Commercial use detection

good luck getting them to reply they have no interest in free usses  they have not once replied to any of this topic  discrace of a company 

Posted by Closed account
Not applicable

Re: Commercial use detection

Sent you a message.

Posted by 7leagueboot
Trigon

Re: Commercial use detection

I got a reply by email. Basically, I was told to take a hike and they would not unblock me because my email address had a company name in it. The fact that the company hasn't existed for the last 6 years didn't make any difference.

I get the impression they are trying to unload all free users, perhaps to reduce the load on their servers?

Posted by 7leagueboot
Trigon

Re: Commercial use detection

"Sent you a message."

Send me one as well please. ;)