Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!

Mandarin?  Japanese?  Give us ignorant ones a faint clue please?

Posted by NickB
Trigon

Re: TeamViewer thinks I’m using the software commercially!

@Closed account, that would make it too easy for the mods :-)

Posted by pv7721
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

@Closed account : google translator auto-detect language does the trick for you :)

Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!


@pv7721 wrote:

@Closed account : google translator auto-detect language does the trick for you :)


TVM Had an email from oldcelt - been banned for a month!
Posted by Closed account
Not applicable

Re: Remote disconected soon

what's the form?

Posted by JackHK
Pentagon

Re: Remote disconected soon

Highlighted
Posted by JackHK
Pentagon

Re: Remote disconected soon

Please fill that in and wait! Good luck!

Posted by JackHK
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

Glad to hear that!

Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!


@pv7721 wrote:

@Closed account : google translator auto-detect language does the trick for you :)


Looks like that's been censored!
Posted by Tweaker
Digon

Re: TeamViewer thinks I’m using the software commercially!

I actually had a lot of issues with this so called commercial use. In the middle of configuring a remote PC that has no UI.....
I removed teamviewer for this **bleep**. I now use **Third Party Product** that DOES recognize the native resolution and works a lot better as well:-). And no more **bleep** messages!

Posted by Fred64
Henagon

Connection blocked after timeout.

I have been a teanviewer proponent for many years. Now all of a sudden I am getting this timeout message after a few minutes of being connected to my partner., What is going on? Is this some new policy? "Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license. Connections to this partner will be blocked until 17:14."
Posted by JackHK
Pentagon

Re: Connection blocked after timeout.

Fill in the form and wait. Good luck!

Posted by Doversole
Digon

Re: Connection blocked after timeout.

Thank you!

Reading this thread has convinced me to migrate to an alternative solution. 

I was also suspected of commercial use, filled the form, nothing happened except some sales guy proposing a discount on the license (to support my mother? really?). Got fed up with the **bleep** customer service and clearly not the only one in this case.

Sad to quit TV after all these years but I need a working solution so bye!

Posted by Closed account
Not applicable

Re: Connection blocked after timeout.

I keep getting a pop-up asking me to comment on TVs performance! If they'd actually read  the posts in this thread, they'd be left in no doubt about their rapidly diminishing rating and image.   Instead, they're too busy trying to stop any alternative name appearing regardless of the vitriolic criticism expressed in hundreds (no exaggeration) of posts.

Posted by Tweaker
Digon

Re: Connection blocked after timeout.

Please understand: they have no benefit whatsoever to keep you using their service for free.
In their perspective we are just annoying bugs that keep clogging their ever growing data traffic.
So they want you out and simply pull the plug. They seem to be in some kind of financial trouble if you ask me.

I already packed my Teamviewer bags and checked out already. [removed per Community Guidelines]

Posted by krugern
Trigon

Re: Connection blocked after timeout.


@Tweaker wrote:

Please understand: they have no benefit whatsoever to keep you using their service for free.
In their perspective we are just annoying bugs that keep clogging their ever growing data traffic.
So they want you out and simply pull the plug. They seem to be in some kind of financial trouble if you ask me.

I already packed my Teamviewer bags and checked out already. Now I use the free version of *** third party product*** that is much more user friendly. It has a restriction of 5 PC's but that is enough for most of the private users.


***third party product*** :D

(Please respect our User Guidelines)

Posted by Closed account
Not applicable

Re: Connection blocked after timeout.


@krugern wrote:

@Tweaker wrote:

Please understand: they have no benefit whatsoever to keep you using their service for free.


 

(Please respect our User Guidelines)


Couldn't be more wrong!   Many of us are professionals with hundreds of clients, many of whom have taken out licenses in the past on our advice.   No longer!

Even existing clients are probably going to change as soon as their present contract finishes.

The free version is about marketing nous - pity it's so badly lacking at TV.

Posted by ImJustACowLol
Henagon

This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

So last week my TeamViewer account was falsely flagged for having commercial usage, which sucks. Here's the story.

I am a junior software engineer who enjoys his job. I am mainly involved in iOS development at the moment, but I enjoy making web-applications as well. As I am enthusiastic about software development, I often spend time at home working on private projects. One of these private projects is an administration system with which I can register the finances within my household. I also host a website from the server (publicly accesible) on which I provide access to free Java libraries which I have made. With none of these things I make any money. I use Apache TomCat, SQL Server, NodeJS and some other programs to host the administration website (Only accessible within my own wifi network) and the public website.

Obviously, I use TeamViewer to connect to that server whenever I have made a new feature in my administration web app. As the application is written in Angular, and I don't have much web-dev experience, I try out a lot of things and thus I regularly throw new files on the server. Furthermore, I use TeamViewer to connect to my home-server on which I keep all my files (like personal photos, videos etc.).

I have neve made a single dime off of that server or my usage of TeamViewer, yet I was flagged as using the software commercially.

Now the redicilous part comes here: when looking around on the website, TeamViewer offers no way for me to appeal this flag. I can't call them, as that's only for people who own paid licenses, and I can't open a support ticket as - again - that's only for people who own licences. I guess the forum is the only place where I can resort to right now.

Can my account please be properly reinstated?

 

 

 

 

Update

Also, if TeamViewer would've done a proper hardware check, they would have seen that the server would physically be incapable of even being used commercially. It only has 4GB of RAM, a hard disk that is nearly as slow as a floppy disk, and a really old Celeron 3150 CPU which can barely even run TeamViewer and YouTube at the same time...

Posted by ClaireMonkey
Digon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

I am in a similar situation. They did offer me an appeal form however, which states they will respond in 7 days, and I have yet to hear anything a good two weeks later. But might be worth your while to try, at least you could get on the list. Maybe they've flagged a lot of people recently! 

https://www.teamviewer.com/en/support/commercial-use-suspected/

Posted by md2
Henagon

Re: Meet the TeamA IAM ON A PRIVATE USER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

A IAM ON A PRIVATE USER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YEARS L;ONG

please give me back the private user status and non profite user 

 

Posted by ImJustACowLol
Henagon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

Thanks for the reply!

When I try that, and I tick "I'd like to receive a quotation by email" I receive nothing. I wonder if they're even processing those tickets.

Posted by ClaireMonkey
Digon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

It definitely says "We are aiming to solve all requests within seven days. Please note that we will attend to every request." - so I certainly wouldn't expect an immediate response, though a confirmation of receipt would be nice! I'm living in hope that their request list is just so long that they're just taking a long time to get round to it. 

If I don't hear anything if the next couple of weeks, I'm going to send a message to their sales department, as it's the only way to contact them otherwise. They've told us an appeal process exists, they need to honour that!

Posted by airplane-4b7416
Henagon

suspect commercial licence

Good evening Community,

still problems with a suspect commercial licence.As explained in previous posts,i use TW14 at home and at my mother house where i control my radios,i am a ham operator ,and sometimes i connect to my workplace (school) where i have another radio/Yesterday,a friend of mine,another radio operator was trying to connectwith computer at my mother house but was logged out cause of suspect commercial use.How can i solve this problem?

Thank in advance,kind regards

sergio maria presentato

Posted by abc1208
Henagon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

I think they are trying to get rid of free users as they cannot make profit from free users. They may just copy the act of another popular desktop remote access software to cancel the free version and only get paid version in the future.

The only thing you can do now is to find an alternative software and wait for the appeal. But you are most likely to get blocked soon after the unbolcked as something in your computer or your way of use trigger the commercial use detection again.

Posted by kstevenson
Henagon

Account Limited

Good Evening,

I put in a request at least 2 weeks ago to get my account unblocked for commercial use but it's still blocked.

I haven't had any response since submitting the request.

I have a single account, with a single computer added that I connect to from two locations (work and home).

Can someone have a look at my request please?
Posted by g4ugm
Digon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

I agree, Many people have thus happen. Looks like they think they have decided only commercial users can use it. Does ASA cover web adverts...

Posted by JackHK
Pentagon

Re: Meet the TeamA IAM ON A PRIVATE USER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Fill in the form and wait. Good luck!

Posted by JackHK
Pentagon

Re: suspect commercial licence

Fill in the form and wait! Good luck!

Posted by Kylian01
Trigon

Re: Free version of TeamViewer Issues

I did that but they do not respond in like 4 weeks i send again same thing

Posted by JackHK
Pentagon

Re: Account Limited

Fill in the form and wait. Good luck!

Posted by JackHK
Pentagon

Re: Free version of TeamViewer Issues

i waited for 6 months with the account still blocked. Hence, be patience!

Posted by Kylian01
Trigon

Re: Free version of TeamViewer Issues

If it takes them 6+ months to fix a problem with the commerciall use suspection people probaly switch to alternatives at that point

Posted by JackHK
Pentagon

Re: Free version of TeamViewer Issues

It's >6 months,  I am still waiting !!! For sure I am using alternatives as well while  I am waiting. :-)

Posted by Kylian01
Trigon

Re: Free version of TeamViewer Issues

i also use alternatives still sad that teamviewer dosnt fix this problem it does not seem to be so hard to fix and also we use non comerccial users dont even know what triggers this.

Posted by JackHK
Pentagon

Re: Free version of TeamViewer Issues

i think it's more of they want to fix rather than they are able to fix! Good luck!

Posted by JackHK
Pentagon

Re: Connection blocked after timeout.

I used *** third party product***. That one is quite good.

Posted by Kylian01
Trigon

Re: Connection blocked after timeout.

i do to

Posted by JackHK
Pentagon

Re: Connection blocked after timeout.

Great mind thinks the same!!!

Posted by Tweaker
Digon

Re: Connection blocked after timeout.

Don't forget to fill out the review form once you have uninstalled Teamviewer. Maybe that helps them realize they are not the only supplier of remote support tools.

[removed per Community Guidelines]

Posted by Airbag888
Digon

Re: Connection blocked after timeout.

Well the one with V you need to know the IP right? Plus you need to setup Port forwarding etc. The A one you can autoconnect using some 'id' through firewalls with little to no configuration beyond installing the client

Posted by Kylian01
Trigon

Re: Connection blocked after timeout.

i mainly use RMD for windows but i also have some linux computters and that is a bit more anoying soon i will just have a KVM and then i can fully ditch teamviewer

Why a KVM? well i have a cople of server non commercialy just for hobby and playing around with so yea a server is commercialy but that fully depends how you use it

Posted by kstevenson
Henagon

Re: Account Limited

Hi,

It was three weeks ago I filled the form.

The response time is meant to be a week, it's been three times that.
Posted by Kylian01
Trigon

Re: Account Limited

i think teamviewer dosnt care anymore for the non commercial users.

Posted by kstevenson
Henagon

Re: Account Limited

Looks like it.
Posted by Ezio66
Henagon

Connection drop

Version 14

After about 3 minute the connection remote drop

I try to connect my sister fram my home and after dropping a banner ask me the time is finished you need to buy a license 

Could help me to resolve this issue ?

Regards

 

Posted by Closed account
Not applicable

Re: Account Limited

Anybody know how to close an account.  I can't find the option on my account page.

Posted by Tweaker
Digon

Re: Account Limited

I just did. Log in, go to edit profile and select ''delete account'' further down.

Make sure you first uninstall from your PC in order to be able to place your comments on the ''why do you want to remove'' page.

Posted by Closed account
Not applicable

Re: Account Limited

Oh, thanks.  I must be going blind in my old age.   All instances of TV were removed from my three machines weeks ago!

Posted by Tweaker
Digon

Re: Free version of TeamViewer Issues

Totally agree. I would have been more fair to be honest about it and announce a stop on free accounts. That would have allowed free users to have the time to install alternatives. Now they just block some people who are depending on it, for example to help out their elderly parents with PC problems....Shame on you Teamviewer!

Posted by da9el84
Digon

Re: Free version of TeamViewer Issues

I actually received another form per email to fill out and sign, scan and send back to them. Did anyone else experience that?

Still waiting for about 2 weeks now.... 

I have found alternatives, but teamviewer is still king. 

A reason for teamviewer to keep their private tier alive is for one, that once you get used to using this privately, when you start new companies or get employed, you will probably buy their licens. I know I did the last 2 times I started companies years ago.

Now I just want to provide support to family members and manage my devices as usual, but no dice...