Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Commercial usage

Comments

killachris

hi i have a server that i have my files on and use it for personal use not for bussiness i stor photos videos and persnal stuff on it and now i can not access my server cause my account is blocked cause i conect to it to muchany help i cant find any help on there web site or [removed per Community Guidelines] please help me

TheBlakey

I have been trying to get my free account reset for a couple of months now, I fill in the form with the details and it all seems to go through but I have no response. I get the message that it takes 5 days to process but nothings seems to happen after that time. How can I convince TV that I am not using as commercial ( Just my PC and several laptops ) ??

seltzdesign

Just trying out TeamViewer with Windows 11 that I just freshly installed on another machine.

Things I noticed:

1 - Taskbar Icons don't seem to be updating. I change the position to center, but icons stay on the left. This happens even if I close the connection and reopen.

2 - the windows menu is shifted and not fully visible if I have taskbar buttons on the left3

3 - I cant scroll inside settings windows. Or rather I can see the vertical bar on the right go up and down, but not the contents of the settings menu.

Everything else works fine, it just seems to be around the taskbar, home menu and settings that things are not updating.

Using latest version of TeamViewer. Connecting from a Win10 PC to a Win11 PC.

thenufoxx

Very close to finding another remote management solution, I have just been connecting with my tablet and phone and now barred from using any teamviewer connection, with no support, tried twitter, no support no solution...not happy with it, not paying when only light use between a cpuple of personal devices

SarahGStanley

Hello,

wondering if there is any way to stop the team view from timing out?

Thanks

WyattBowser

Hello,

I used to use TeamViewer last year or the year before for school and I could remain remotely connected indefinitely, now that I am using it again, it keeps disconnecting me because I need a License upgrade.

Reason I use TeamViewer in school is I have a good pc at home so I just remote into that pc through a little dingy laptop that I use at school (so I don't lose a lot of money in case of theft or breaking the laptop).

So I was wondering if there is a Student Liscence where it can let me use unattended access indefinitely for one pc.

Thanks for any answers!

Kerstin_PO

Hi @Teressa , @CarlZ , @fmartinn ,

thanks a lot for all your feedback.

We will try to reproduce the issue. If we are not successful, we might come back to you with further questions to find and fix the problem.

Best

Kerstin

Complications

Hello

I am using the free version of team viewer, my account recently got limited due to suspicion of commercial use, so i went in and filled out a form to regain access to my account. I failed to realize that i had to put in my phone as part of the devices, and cant edit the application.

what to do?

awistrcill

HELP. CALL ME AT [removed per Community Guidelines] immediately

Eldesoqi

I have been flagged as a commercial user around 3 weeks ago and I have submitted the form as requested 2 weeks ago. They told me that they will respond within 5 days. However, I didn't get any reply from their side till now. what should I do ??

Eldesoqi

fmartinn

Same thing here.

We are able to connect on PC's with W11. The icons that allows remote control are ON but we can't control mouse neither keyboard.

Source Team Viewer PC OS version: W10 v. 21H1 ( compile 19043.1415)

Source Team Viewer version: 15.25.8 (32 bits)

Source Team Viewer License: Corporate (3 channels)

Remote Team Viewer PC OS version: W11

Remote Team Viewer version: Most Recents from December 21 until today.

I hope I've helped you to find a solution for this.

Ps.: We are literally installing **Third Party Product** to give support to our clients with W11. This is a very bad situation from the marketing's and sales' perspective. But as i am seeing here, I am not the only one and I know that you are working to fix this.

Best Regards.

saniamirza111

@Esther They want you to pay for it. You can argue til you're blue in the face… they may or may not reverse their decision, but there's nothing anyone here can do. Signed, an ex-teamviewer user with the same issue...

Amaldidi

norm1206

How do I contact support about getting my account reset as it is being incorrectly identifying my usage as commercial.

This happened to me about 2 years ago and was reset back then by support but I cannot get support form the same process as I did back then.

Thanks

rmyoung

I have read whereTeaviewer access if free to personal computers. I have two residences so i just connect remotely to my other computer from time-to-time. Every connection is time limited it terminates after about 3-5 minutes. Is the personal accounts time restricted?

Teressa

I am also working with a new Dell, Inspiron 5510. I removed the McAfee Antivirus but I did let the McAfee Webroot program stay. My version is Windows 11 Home, 21H2, OS Build 22000.376. Windows Feature Experience Pack 1000.22000.376.0. Not an Insider build.

After the first issue occurred, I left it during the next day and tried again after work that night. It was miraculously working. I suspected that a Windows update might have fixed the problem. However, over the next few days as I continued to use TeamViewer to access the remote computer to finish setting it up, I encountered the issue several more times. Usually a reboot of the remote Windows 11 computer would fix it. Once I had to reboot both my Windows 10 computer and the remotely controlled new Windows 11 computer to fix the issue.

While TeamViewer is more flaky on Windows 11 than it had been on Windows 10, it's still an invaluable tool for helping my mother with her computer issues when we're in different states. Thank you so much!

@CarlZ If you can recall what other Dell nuisances you removed, I'd welcome the info. Did you remove their My Dell, Support Assist software? Thanks.

CarlZ

Windows 11 Home 21H2 22000.376

Well, it's working now. Not sure what fixed it though. Updated TeamViewer to latest 15.25.8 version. Didn't work for @Teressa so I doubt that's it. Cleaned out all the Dell crapware (10+ programs). Also found a second McAfee entry & deleted that as well. @Teressa, happen to be working with a new Dell?

CarlZ

Thanks Kerstin. I should have physical access to the remote machine in a couple of days. Not an insider build for sure. It's a brand new Dell machine for Grandpa. My details are almost exactly like @Teressa. Uninstalled the factory shipped McAfee. My first attempt was using TV Host on that machine. Exactly as described by @Teressa "Initially, I could connect and control the remote endpoint. All of a sudden I was unable to click on anything in the remote computer and the remote screen stopped refreshing in my TV." Control lasted less than 10 seconds. I then had them install the full version. No control ever at that point. I can connect & see the screen (black screen though, no wallpaper showing) but that's it. Will update you when I gain physical access.

yasminkorai

@Anwarjutt Wow, thanks - I didn't suspect that my scope of using TV could be admitted as commercial usage. Well, I'll write to their support and will explain the situation. Thanks for that tip!

Kerstin_PO

Hi @CarlZ , @Teressa ,

thanks a lot for your feedback and sorry for the inconveniences.

Could you maybe check the Windows build number that is installed on your Win11 computer? Are you using the Windows Insider Program?

Thanks a lot for your help.

Best, Kerstin

imb123

I've not read all the comments above so sorry if this is a duplicate. I've connected from a windows 10 laptop to a windows 11 desktop When I click the start button on the remote desktop computer I don't see the app dialog. There's a hint of a right edge of a window.

Update: having gone to the trouble of connecting a monitor to the remote desktop (remote is 2m :-)) I can now see the apps dialog when I click on the start button when operating the remote machine from the windows 10 laptop. This rather defeats the object though. I usually use the desktop far from the router and use wi-fi. But, I want to download a particularly large file so brought it down to connect to the router by wire. I hoped to avoid bringing down a monitor, keyboard and mouse.

Teressa

I seem to be experiencing the same issue as @CarlZ. From my Windows 10 computer, I am using TeamViewer 15.25.8 to connect to a new Windows 11 computer. Initially, I could connect and control the remote endpoint. All of a sudden I was unable to click on anything in the remote computer and the remote screen stopped refreshing in my TV. I tried removing the default antivirus that came on the new computer (McAfee) and I tried shutting off the Windows 11 firewall in case it was blocking. Neither helped. The only other thing I can think of is that the new Windows 11 computer might have been downloading updates as it was just recently turned on; maybe a Windows 11 update is not compatible and that broke my ability to control the remote computer with TV?

Petar777

My acc has been suspended becouse it's apparently under suspension for commercial use. I am a student and dont have a business nor a job and the account is rarely used to help my parents so how do l get in touch with team wiever to rectify this as there is only a contact for commercial licences ?

Jokkiz

Please help me out.

Jokkiz

Hello, I really like TeamViewer but I'm a private person that is using it and the auto detection is forcing me to be a company so I cannot control the computers any more. Can you please take away the blockages and let me use this program as a private person?

Best regards Joacim.

brokenbone

I am an old person, fallen and in plaster [fracture].

My home is vulnerable country property which has CCTV. Because of the fracture I have had to leave my home temporarily and try to use remote desktop apps to check on my home.

I have used TeamViewer since the early days and am now endeavouring to use the free version but keep being blocked as tm say I'm commercial.

can someone please advise? I cannot afford 35gb a month. I have no commercial activity.

user135711

I had teamviewer crashing on windows 11 whenever I connected to a remote and when I disabled hyper-v with "bcdedit /set hypervisorlaunchtype off" in an elevated prompt and restarted to fix vmware, teamviewer started working along with vmware. I am almost sure it was a coincidence but I can't think of anything else I changed that could have fixed it.

----

I just realized I also had a windows update with the same restart. I'll bet that's what did it. Anyone trying can use "bcdedit /set hypervisorlaunchtype auto" to re-enable hyper-v

GT71

I completed a form I found on the interest to request it to be unsuspended a while, but have heard nothing back?

LIMBM

Hi, I am having the same issue. I read that in my case, its because one of the computers is connected to a university network. Hence, they detected it as commercial apparently.

I read this article [removed per Community Guidelines]

Where we free users can contact Team Viewer to solve this? Thanks.