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Posted by
Trigon

THE RESET FORM ACCOMPLISHES NOTHING

ALL OF MY MACHINES ARE PERSONAL USE. I'M UNEMPLOYED. I GET NOTICES ABOUT COMMERCIAL USE ON ONE PARTICULAR MACHINE AND ALSO NOTICES ABOUT A TIMEOUT BECAUSE I RECONNECT TOO SOON ON ANOTHER. IT'S BOGUS. I SHOULD BE ABLE TO DO WHATEVER I NEED WITH MY PERSONAL MACHINES WITHOUT BEING CONSTANTLY HARASSED. THE RESET FORM THAT I'VE FILLED OUT AT LEAST TWICE DOES NOT WORK. UNLESS THEY TAKE OVER A WEEK TO DO IT.
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Posted by
Trigon

Re: I don't think they actually have any intention fixing it.

I agree! The pricing is an arm and a leg ridiculous. Many hundreds of dollars. There should be a price for personal use that is a tiny fraction of that which includes actual support.
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Posted by
Trigon

Re: your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or

I'M GETTING THIS ALSO!!! WHY IS THIS SUDDENLY HAPPENING!!! IF YOU WON'T FIX THE ISSUES I WILL FIND SOMETHING ELSE FRIENDLIER TO USE THAT IS FREE AND HAS ZERO ENCUMBRANCES LIKE **THIRD PARTY PRODUCT**. **THIRD PARTY PRODUCT** DOESN'T HAVE THE SILLY FAKE COMMERCIAL USE AND TIME LIMIT NOTICES. I'M NOT USING TEAMVIEWER IN A COMMERCIAL ENVIRONMENT WHATSOEVER AND YOU'RE CONSTANTLY HARASSING ME AND I'M SICK OF IT ALREADY!!! NOW YOU'RE TELLING ME HOW SOON I CAN RECONNECT TO A MACHINE. THAT'S THE LAST STRAW.

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Posted by
Henagon

Blocked for Commercial Use and no way to stop

I have been using this for years.. I have 5 pcs on my own lan and one that my friend will occasionally access for shared non for profit tinkering we do together  - 

Other than that there is no commercial use. Why am i being blocked from accessing pcs that even share my own LAN and subnet ????

FIX THIS 

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

If, as reported in other posts, connecting via what their algorithm says is a commercial WiFi, I guess I'm guilty.  Two or three weeks ago I used a tablet to connect to my home PC from a medical clinic's waiting room while waiting for my SO to get out from an outpatient surgical procedure.  (Insert eyeroll here.)  Funny, though, I didn't get the commercial use pop-ups until this past Sunday.

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

TeamViewer has recently added restrictions that make it unbearable to use for personal use such as limiting sessions, making you wait minutes to reconnect, among the constant fake commercial use notices I get on one particular machine and I not only do not have a domain, but I'm unemployed. There are THIRD PARTY solutions you can look up based on an unrestricted license which won't harass you like that. The TV Nazis keep removing the post when I mention the name so I wont.
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Posted by
Henagon

Re: block for using business account

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Posted by
Henagon

How long do you keep telling falsehood?

Those who are blocked already know that they can not use it for personal and non-commercial use free of charge.

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Posted by
Henagon

Re: Blocked for Commercial Use and no way to stop

Same issue except i only connect to ONE other computer thats in the basment of my house, usually connected on same network

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Posted by
Henagon

Re: Blocked for Commercial Use and no way to stop

I've had it happen too and I promise I haven't been paid. Especially when I am coming from my own network to my network. I'm not sure what has changed as I've used it for years. [removed per Community Guidelines]

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Posted by
Electron

Re: Blocked for Commercial Use and no way to stop

This just started happening to me. Only my computers being used.

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Posted by
Henagon

Re: Blocked for Commercial Use and no way to stop

same here.....just started happening after 5 years

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Posted by
Electron

Re: Blocked for Commercial Use and no way to stop

I'm comenting just to say the same that everyone did. But it's true! I swear I have never been paid by the use of the software and never used for any commercial purpose. I have something like 7 or 8 people that I do suport, but it's all friends and/or family. Now I can no longer do it. : (

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Posted by
Henagon

Re: Blocked for Commercial Use and no way to stop

Same here. I use it on exactly 2 computers: My desk top and my laptop. I use it from my laptop to access my desktop when I am out of the house. When did that become 'commercial' ?

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Posted by Closed account
Not applicable

Re: Blocked for Commercial Use and no way to stop

 

I am having the same problem. I have requested to have my designation set to free, but to no avail.

JWK in RVA

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Posted by
Hexagon

Re: You can't open a ticket, instead look at the first post i...

Heh, just noticed they've edited one of my posts where I was speaking about TV and THEIR OWN offer that appeared. **bleep**, we've been discussing this "free" issues for months if not years, and there were people (myself included) saying that personal licence price-adapted would also work for us, and when we discuss your best offer this is verbotten, too?!? How ridiculous!

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Posted by Closed account
Not applicable

Has ANYONE had their commercial use block removed....

 

Has ANYONE had their commercial use block removed?

If so, how long did it take?

Can you give the rest of us any hints on getting a quicker response?

JWK in RVA

 

 

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Posted by
Trigon

Re: Has ANYONE had their commercial use block removed....

Answer to your first question is yes I did.
Second question two months. And the last is patience. Use your time on third party software.
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Posted by
Pentagon

Re: Has ANYONE had their commercial use block removed....

@Closed account it took 33 days after I sent in the form. since nothing had happened by that 33rd day I messaged them again. suddenly it worked again but they never send me a message or email to tell me they had switched it back on.

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Posted by
Hexagon

Re: Has ANYONE had their commercial use block removed....

#metoo: I was also restored to free, after submitting the form for all the TV IDs... after a while (I didn't count and didn't kept the email) I receive an email that's ok... but it didn't say for which ID it was ok. So I kept using version 9. After another while I received another email which said for this ID (again they didn't say which one) we cannot determine the personal use, sign the form that you're using it for personal use and send it back to us. Again no answer at all, and after a while version 9 was obsoleted, I could no longer use it (they were backporting warnings in this version too), I installed version 14 and voila, I was free again. For how long? No one knows.

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Posted by
Henagon

Android team viewer cuts off

i get a message before i connect that i am allow 5 minutes access remote computer

once i am in, within 20 seconds. I do not use team viewer for commercial purposes.  Thanks 

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Posted by
Trigon

Re: Has ANYONE had their commercial use block removed....

I have, it took around 25-40 days, but no matter what, it keeps reoccuring.

Because something keeps re-triggering it. I even remote from my phone to my home PC.
If I needed to access some personal data on the go, or run updates to my PC games so they're in a ready, playable state when I'm home - but TeamViewer warns that if I'm connected to a public WiFi: Starbucks, McDonalds, etc

That will trigger it again. Because I'm connecting in from a Commercial connection. Which I don't do, as I have a large enough mobile data plan to not rely on unsafe public WiFis.

So then I was warned based on how the Mobile ISP relays, it may be detected as commercial as well..

I've been detected at least 4 times by now. Their detection system is WAY too sensitive, and is leading to more false detections than anything.

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Posted by
Digon

Team Viewer 14.4 times out after a few minutes

Yesterday my Team Viewer 14.4 started timing out after a few minutes.  I have not had a problem with it before this.  Also, I have not changed anything on my laptop or any of the settings with Team Viewer.  I uninstalled the software and reinstalled the software, still having the same problem today.  I did a google search for this issue and no help there.  Any assistance would be appreciated because currently the software is unusable and I'll have to move to ***Third Party Product***. 

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Posted by
Hexagon

Re: Has ANYONE had their commercial use block removed....

One more story that confirms my belief this is done on purpose in order to either convert free users to pay, or dismiss them.
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Posted by
Trigon

Re: Has ANYONE had their commercial use block removed....

I'm guessing TV is cleaning house and making it orderly for their potential IPO. Time to boot the freeloaders and close support for them. No tickets allowed. No notification that a support form was submitted appealing their claim of comercial use. Playing an automated message and hanging up when you call into support for the free client. Nothing.

https://finance.yahoo.com/news/permira-backed-teamviewer-ceo-backs-**Please do not post TeamViewer I...

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Posted by Closed account
Not applicable

Re: Has ANYONE had their commercial use block removed....


@xbee2 wrote:

 

I have, it took around 25-40 days, but no matter what, it keeps reoccuring.

 

@xbee2,

Given your re-occuring suspected commercial user problem, why are you still using TeamViewer?

 

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Posted by
Electron

Prive use

i am only use teamveawer for fam and frind but now the block me dont no wy can you help me

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Posted by
Pentagon

Re: Prive use

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Posted by
Trigon

Re: Prive use

Yeah their auto-filter nipped it because it thought I posted a TeamViewer ID.

Try this instead: Permira-Backed TeamViewer CEO Favors Possible German Tech IPO

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Posted by
Electron

TeamViewer 14 incorrectly reports that I am using it commercially.

This has happened in the past, but TV was prompt about getting it resolved.  This time, I've not even recieved *any* notification that they've even recieved the form to have the "commercial" flag removed from my system/account.

Is there anything that can be done to clear the false accusation of commercial use or, alternatively, any means of contacting TV (with regards to this issue) to see if they've even gotten the form into a queue of some kind?

As of right now, I'm not even getting the 5 minute connection the application states I'll get.  It cuts the connection in a minute or two every time I've tried, making it wholly unusable.  And, yes, I've timed it.

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Posted by
Pentagon

Re: Prive use

They need to come clean.

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Posted by
Henagon

Re: TeamViewer 14 incorrectly reports that I am using it commercially.

doing the same thing to me.  I use it to connect to my upstairs computer and downstairs.  also use it at work to connect to home computer to shop.  Now it's flagging me non stop.  Any fix to this??

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Posted by
Electron

Re: TeamViewer 14 incorrectly reports that I am using it commercially.

I am having the same issue as well. Started this morning for me. I use it to connect to my home PC from work so I can access my personal email and such.

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Posted by
Electron

Re: Blocked for Commercial Use and no way to stop

Just started for me this morning. Been connecting from my work computer to my personal computer at home to check my email for years.

Posted by
Henagon

Re: Blocked for Commercial Use and no way to stop

Same here! I use to connect to the same room desktop from my tablet and now it says commercial use detected and states it gives me only 5 minutes but disconnects in less than 2!

2 Replies
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Posted by
Digon

Re: Team Viewer 14.4 times out after a few minutes

Update.  I uninstalled version 14 and installed version 13 and had the same problem. that I had with version 14, it times out with 2 minutes.

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Posted by Closed account
Not applicable

Re: How long do you keep telling falsehood?


@Tom1981 wrote:

Those who are blocked already know that they can not use it for personal and non-commercial use free of charge.


You are absolutely right!

There must be 400 people in this forum who complained about this problem and so far I know of 4 people who were able to get the block removed.

Now, are there thousands having the same problem? Tens of thousands? Consider that it is not uncommon for 100,000 people to use some stupid app. Could TeamViewer have hundreds of thousands of free customers having this problem?

Imagine the when people start talking about it at work, at trade shows, in the newspapers, magazines and blogs.  This could be a "New Coke" thing!

But what do I know? I know my wife told her lunch group at the City of Richmond (VA) about me ranting and raving about TeamViewer.

 

 

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Posted by
Henagon

Re: How long do you keep telling falsehood?

A few days. As you can see, the two computers are very, very, very apart =)Very distant computers...Very distant computers...OMG

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Posted by
Electron

Re: no way to submit a ticket

My account is literally my PCs and they marked me as a business trial and I have no way to contact them... this is crazy...
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Posted by
Electron

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

Same, I don’t know how to get in contact as their phone hangs up and tells you to submit a ticket. Guess imma have to call sales to try to reach someone
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Posted by
Digon

Re: Team Viewer 14.4 times out after a few minutes

another update:  I can not start a TV session, however, I can log on to a TV another computer starts and it works fine.  So the problem is just with this computer starting a TV Session.

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Posted by
Electron

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

Go to teamviewer.com/unblock to put in a ticket.
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Posted by
Henagon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

ive put 2 in.. now it says i am limited to 5 mins.. i get 28 seconds and then it times me out for 11 mins.. What the serious **bleep** is wrong with TV

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Posted by
Trigon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

this does not work i have filled in a lot of forms over the course of 6 monts and the only 2 responses i got where basicly **bleep** you and pay

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Posted by
Henagon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

I am having the same issue today, but I think might have started yesterday. I am the tech support person for my friends and family, so I have 14 computers in my connections list. I am NOT using TeamViewer for commercial purposes.

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Posted by
Trigon

Re: Has ANYONE had their commercial use block removed....

I had the block removed last October, about 1 month after submitting one form for my main computer out of 4 using TV.

BUT... ever since, each time I start TV, it pops up a nag screen basically telling me it doesn't trust that I'm only using it for personal use, and why don't I pony up. Then it allows me to use it without any restriction. It's not nice using software that tells me it suspects me of cheating every time I use it.

And no, I don't use it commercially, just to save me running from room to room, and to give me access to home computers when I'm on vacation.

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

If you want to mention an alternative product (which they wouldn't be afraid of if they felt their product was truly competitive), just obscure it a little, like "Third party product".
Also, you people are doing it wrong when you threaten to stop using the product because of the bogus Commercial Usage detection.  Don't you get it?  They are trying to get rid of their free tier users. They _want_ you to quit using the product.
Instead, threaten to post in every possible location on the web about how bad their product is, how poor their business practices are, how they are liars and cheaters and scumbags, rate their product down on all app stores, and competitors up, post to twitter, facebook, EVERYWHERE until the world knows the truth about Teamviewer.
Maybe that threat (promise) will get their attention.  It's not good business practice to bait and switch and lie to humble masses, they should know this by now.  If they keep going like this, they will go out of business.
 
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Posted by Closed account
Not applicable

Re: Detected as commercial use....again

Yeah. My usage is similar to yours and I totally agree - TeamViewer must be in an alternate universe where time is 5x faster because the session lasts just a minyte before you are "banned" for ever-increasing durations.
Come on Teamviewer - I left “third party product “ for exactly this reason. Now it looks like I will have to move to “third party product “ which I just installed.
GIve me a decent personal license price and I will definitely consider it. I understand that you need to be viable, BUT, right now, you do not offer me an option besides free, so why pretend I am commercial? If you don't want free users just say so - be honest.
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Posted by
Digon

Re: Detected as commercial use....again

I am getting sick of this commercial use **bleep**.

I have six of my PCs at home on TeamViewer. They are at home, all run Windows 10 Home or Pro, and connect to my router on FiOS. I have only used Teamviewer for personal use. Yet I keep getting this **bleep** about commercial use. Why the heck do they keep saying that when I have always used it for personal use. What **bleep** thinks I'm using it for commercial use?

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!



Yeah - I also just switched to “third party product “.
Very poor decision by Teamviewer to start this fake detecttion of commercial use.

Thanks. I'll need to look at “third party product “. At this point almost anything would be better than TeamViewer. Since they have no clue how to properly identify commercial use.
All my use has been personal use, from my personal PCs. Nothing they have in their FAQ about commercial use applies to me. Yet they keep erroneously saying I'm using Teamviewer commercially. Hopefully “third party product “ has people programming their software that actually know what they are doing.