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Posted by
Trigon

Re: Commercial Use for Students

I beg to differ though, but everyone is entitled to their opinion. I have this alternative on my Linux machine and access Windows and Apple devices from it. I have the app on my Android smartphone as well and works perfectly for me. I can do everything I used to do when using TV.

1 Reply
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Posted by
Trigon

Re: Commercial Use for Students


@ClaudevdRyst wrote:

I beg to differ though, but everyone is entitled to their opinion. I have this alternative on my Linux machine and access Windows and Apple devices from it. I have the app on my Android smartphone as well and works perfectly for me. I can do everything I used to do when using TV.


Again maybe there is a different solution that i know of. i just web searched alternatives to their product and tried a few, most of them were totally unusable, only one that was close was ... Can you quickly post the name before they delete it?

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Posted by
Trigon

Re: Commercial Use for Students

  Gweedv & pwower & contrwol Elmer Fudd told me...  but TeamViewer is such a wonderful project, and there are so many ways to approach any problem  One dang, such things and also things some  bangs equally as well

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Posted by
Trigon

Re: Commercial Use for Students

I agwee wit you my frweind!  Compwleetly!  Cwensor  that one pwease 

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Posted by
Henagon

Caught in a Loop of "Commercial Use" Miscategorization

Have struggled with returning to "free status" after being pegged incorrectly as "Commercial".  Two attempts to be reclassified have been partially-successful.  Email comes saying I'm "free" again, the top right logo changes to FREE, but the Commercial usage window still appears and the connection is limited to a few minutes.  Should I UNINSTALL teamviewer?  Should I UNINSTALL teamviewer AND use a new account?   Any examples with other users experiencing this?

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Posted by
Henagon

Uncommercial

Hello. Why can't i connect to myself? Writes that commercial use, but am I connecting to myself? The same situation when I help my dad, I can’t do something in 5 minutes. Why is that?

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Posted by
Photon

Use at University = commercial

Hey guys,

I would like to use teamviewer, but I am wondering if using it at a university or research facility qualifies as commercial use.

Many thanks!

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Posted by
Henagon

Re: using private connections

hello guys,

 

can not connect into my pc at home, it keeps shutting me down, saying this is a comercial connection, just want to see my pc at home and see if everything is all right

 

best regards nerval

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Posted by
Henagon

Re: Connection blocked

The same problem

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Posted by
Trigon

Re: Suspect Commercial use on one device

I got a response back saying they could not verify Personal use only, and directed me to sales staff, or another form to print and fill out, then email back as attachment. I had to rescan back into my computer. I included pictures of my set up at home, my apartment actually, showing very clearly that I’ve got no business going On here or any commercial use possible. I am tired and I do not work so I have no colleagues or any other commercial affiliations. I will let folks know what the response.
Best, Seth
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Posted by
Photon

I don’t know where to write. Help me please!

Hello. I often travel to work. and I need remote access. Therefore, I often connect to my computer via phone and laptop. Recently, access has been given for 5 minutes. it is not comfortable. I spend a lot of time to access my computer and get the information I need. Could you remove the restrictions from my account? Thanks. I use the program solely for personal purposes.

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Posted by
Henagon

Re: TEAM VIEWER 14 FREE VERSION IS ASKING ME TO BUY LICENSE

Yes I'm doing exactly the same - been using Teamviewer for years and suddenly they accuse you of commercial use and block it. I do a lot of remote support work for the family. So I can't recommend Teamviewer to anyone - there are plenty of alternatives out there.

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Posted by
Trigon

Re: TEAM VIEWER 14 FREE VERSION IS ASKING ME TO BUY LICENSE

Well done. At least another less user of TV and hopefully more will follow. Really people. Don't tell me that nothing compares to TV. I thought so, but trying out the alternatives, you will quickly realize that those alternatives will give you the same functionality. 

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Posted by
Henagon

Team Viewer detect comercial use

   Hello,I have a free user Team Viewer app at home , and i enter from phone or from where i am to acces pc home for help kids, family. Now detect me like "Comercial use" , and i have been blocked every 1 min on use .Could you please help me ? I send a form via email.

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Posted by
Henagon

Session timeout!

Hi,

Last few times when I tried using TV presentation, after ~1 minute I've got message:

"Your teamviewer session has timed out and will be closed". I tried reinstalling but same thing. 

I got free license. How to fix this?

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Posted by
Photon

Alert for not domestic use

I have had the free version of teamviewer for years, since I make a domestic use of it, a few days ago I get a message that tells me I'm not using it for domestic use and I don't understand why

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Posted by
Henagon

Re: Alert for not domestic use

Me too, Gives me five minutes (Not counted but pretty sure its alot less than that more towards 1-3 minutes) then closes and "blocks" me till like 10-15min later and again i can use for 1-3 minutes, Rather frustrating, Will be keeping an eye on this post - I also only home use with 1 phone connecting to 1 pc that never changes.

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Posted by
Digon

Re: Alert for not domestic use

I believe I have the same problem: I've been using the free version to communicate with my 92 year old father-in-law's computer. This has been my only use of the program for at least a couple of years. Suddenly, there was a notification indicating (more or less) that because of repeated hangups and calling the account is now treated as commercial and is therefore restricted to 6 minutes or so.

Anyone who has dealt with fixing old people's computers would know how involved and unpredictable this process can be. 

I hope Teamviewer staff is reding this message and can reset my account. Is there a way to reach Teamviewer on a problem like this?

Thank you,

JF

 

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Posted by
Henagon

Re: Alert for not domestic use

I have experienced the same issuu after years of using. 

Today I had nearly messed up my university study, because I had to enter my home computed nearly 20 time so I can send the files to my self.

I hope TV team will fix this.

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Posted by
Henagon

Re: Alert for not domestic use

Good to hear that other users than myself has had this experience recently. I really need someone at TeamViewer to explain the logic behind how TeamViewer is deciding that a user suddenly is labeled as a commercial user. I have had a TeamViewer account for years, strictly for private use. I use TeamViewer to support my old mother when needed. I have set it up so that I can make unattended connections so that I don't have to bother her with reading the connection password to me each time. I use TeamViewer very moderately. I lately made an addition in my mothers house and set up a Raspberry Pi (headless) to monitor her internet connection since she has had performance issues. This Raspberry Pi is also temporarily connected to TeamViewer for unattended remote connections. So, the normal TeamViewer usage scenario for me is for one (1) PC only. Just some day ago I got a message when connecting to my mother (to fix a problem she had with her printer) that TeamViewer considered me being a non paying commercial user. The message said I only had 5 minutes sessions available that then would disconnect. This was somewhat not all true though since the session didn't last more than 10 seconds tops. I'm puzzled how TeamViewer can come to this conclusion based on how frequent I use TeamViewer (very seldom) and how many PCs I remote into (1 normally, now temporarily 2 with the Raspberry Pi). I'm already moving away from TeamViewer because of what just happened, but I want to learn and get knowledge about what's behind it all so that I understand how TeamViewer thinks and acts when it comes to personal use.

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Posted by
Henagon

Alert for not domestic use

Hi I wonder what I can do when my connection to my TeamViewer says I use it for commercial. I have a Dell Server but it is only for me and my closest friends. Is it considered commercial?

Sincerely

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Posted by
Neutron

Intermittent "Commerical Use" popup after update to Windows 10 build 1909 on free account.

Recent spate of "commerical use detected" pop-ups after update to Windows 10 1909 fully patched  on both ends. Been using TV for a few years to manage my mother-in-laws PC. Just updated to TV 15 and also updated Mother in laws machine to Windows 10 1909 and mine. Device is not being disabled although the popup threatens to do so. I can still access her machine. Is there a know problem with "commerical use detected" in the new versions?

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Posted by
Trigon

Re: Intermittent "Commerical Use" popup after update to Windows 10 build 1909 on free account.

Same here, but unrelated with the OS. Very anoying!

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

It took over a month, but TeamViewer finally reset my ID so that I am once again a "free user!"  It was frustrating for awhile and I have always used and loved TV, so I am so happy they examined my case and understood that I am not a paid helper at all, nor did I use it with clients.  I guess I would say to be patient (I sent in two requests) and eventually they do get around to you.

Good Luck.

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Agree, eventually they will fix the account. The annoying part is that it always happens. Every 3, 4 months or so I get a compliance  notification. Very annoying. I always send an email with the very same explanation, step by step on how and why I use TV and how the problem occurs and I still get blocked once in a while. Anyway, it's a free service so I believe we can't expect premium support. Will wait.

Cheers!

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Posted by
Electron

Re: TeamViewer thinks I’m using the software commercially!

I was recently flagged for this, submitted the information and became unflagged, then it triggered again so I submitted another form to have them unflag it and got a response that they, "unable to confirm that the submitted ID is being used privately.". The computers are six feet from me and are all in the same room. It's outrageous that this keeps being triggered and they are so slow to respond.

I submitted the form so they can "determine whether we can re-enable your use of TeamViewer." but I'm just about done with it. I'll move to a different product if they want to be like this (or **bleep**, I'll stop being lazy and get up out of my chair, this just makes life easier) and it's unacceptable they are triggering this. A 91 page thread on it should scream, "Hey, you have a problem with your software triggering improperly". I never bothered to look anywhere else because I honestly enjoyed TeamViewer and it was easy to use. I recommended it to a lot of people but now I'm going to start recommending **Third Party Product** which is what I'll be switching to. Worst thing a software company can do is have policies in place that push users to competitors.

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

At least you get a reply.  I've sent several requests and have not heard back once from them.  Looking for alternatives now since I am getting terrible customer service...


@GuilhermeO wrote:

Agree, eventually they will fix the account. The annoying part is that it always happens. Every 3, 4 months or so I get a compliance  notification. Very annoying. I always send an email with the very same explanation, step by step on how and why I use TV and how the problem occurs and I still get blocked once in a while. Anyway, it's a free service so I believe we can't expect premium support. Will wait.

Cheers!


 

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Posted by
Henagon

Reset Team viewer

Computer kept detecting commercial use.  Submited the form and got an email that it have been reset to free version.  But its still not working and I keep getting the popup commercial use.  Any ideas how to get this working again. Thanks

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!


@kenace45 wrote:

At least you get a reply.  I've sent several requests and have not heard back once from them.  Looking for alternatives now since I am getting terrible customer service..


Actually im still waiting for a reply on this episode.

I once paid for a tool called **Third Party Product**, but they had security related issues and since then all antivirus apps detect the tool as a trojan horse. Its a pretty good tool despite its bad reputation. 

[removed per Community Guidelines]


Cheers.

 

 

 

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Posted by
Henagon

Re: Alert for not domestic use

Any connections to a server I think they would concider commercial use but you can send your request to unblock the affected ID and see what they can do for you.

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Posted by
Electron

Re: Alert for not domestic use

I receive the follwing message from team viewer.

01.JPG

I never use the teamviewer for commercial. It look like I have to use another software.  [removed per Community Guidelines

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Posted by
Trigon

Re: Alert for not domestic use

No server here. This product is completelly unreliable for domestic use. We never know when it will be available or not.  Getting tired.

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!


@GuilhermeO wrote:

 

Actually im still waiting for a reply on this episode.

I once paid for a tool called **Third Party Product**, but they had security related issues and since then all antivirus apps detect the tool as a trojan horse. Its a pretty good tool despite its bad reputation. 

Looking for a TV substitute recomendation. Anyone?


Cheers.


Look up on my last post. They censored the product name.
Someone else made a suggestion of another tool and they deleted the post. These guys are awesome!

This product is unreliable for domestic use and also their support staff doesnt exist. Will move to something else.

Now Teamviewer, go ahead and delete my post if you are unable to listen for critics.

 

 

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Posted by
Henagon

TV System thinks I am a commercial entity...I am not, help!

Hi,
I am a postdoc at University of Oslo, and I ocassionally use TV to access the laboratory computer to observe and modify my experiements remotely from home or outside, using my home computer or my mobile phone. Some time ago, I had done a TV session on my mobile phone using the 4G network, which was considered by your system to be a commercial use and has since restricted by access to the above computer to only 30s. Can you please fix this issue that I am having, so that, I have longer access times to this computer? Thank you very much in advance. Kind regards,
Susmit

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Posted by
Digon

Having to hand sign "Declaration of Private Use" form and send it to TeamViewer

TeamViewer was unable to determine that I am using the TeamViewer app on my android phone personally. I don't understand why?!!! I only use it in my home with my android phone connected to my Personal Home Wifi network!!! Whether I use it for pure laziness or whatever, I use it to connect to one of my laptops at home and WITHIN MY HOME to check for updates, close out Chrome, cast something from my laptop to my TV using Chromecast etc. without having to physically go to one of my laptops and open them up to do this!!! I don't understand why they couldn't determine that this wasn't personal stuff!!! I ONLY use it at home connected to my Home Wifi!!! I don't get it! TeamViewer, please reconsider your decision! I don't want to have to go through the trouble of printing off that form, personally signing it, then scanning it into my laptop, and then sending it as a PDF to the email address you provided!!! I think the ink in my printer is dried up - Why are you making this so hard for me?!!!

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Posted by
Trigon

Re: Having to hand sign "Declaration of Private Use" form and send it to TeamViewer

Well, after reading all these complaints and having my own negative experience, I'm done with TV. Uninstalled it from my both computers that I was using it. Moved to the "other" software and so far is working nicely. 

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Posted by
Electron

free Liscence got blocked

Hello,

i have had a free liscence for around 2years now, today suddently it got blocked without any notice. 

 

Could u help re-activate the liscence please.

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Posted by
Electron

Re: Alert for not domestic use

in the meantime [removed per Community Guidelines] but totally not a smooth as teamvieuwer tho, until teamvieuwer gets it fixed, am gonna keep using that :) 


@aryone wrote:

I receive the follwing message from team viewer.

01.JPG

I never use the teamviewer for commercial. It look like I have to use another software. [removed per Community Guidelines]


 

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Posted by
Photon

My account suddenly says its a commercial account. It's not. Keeps kicking me off.

I've had my account for many years.  It's a personal account.  I just use for my own home machines.

Suddenly it's now kicking me off saying it's a commercial account.

Trying to "submit a ticket" and i just get brought to the community page.  I figure I actually need someone from Teamviewer to fix this.

Any idea how I actually do that?


Thanks!

 

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Posted by
Henagon

Re: My account suddenly says its a commercial account. It's not. Keeps kicking me off.

i am a long time user of TeamViewer for personal use.  I have 5 computers in an account, and one of them now is saying it's for commerical use.  It is not.

Can't submit a ticket as I have done previously to have this corrected.

How can this be corrected ?

 

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Posted by
Henagon

Re: My account suddenly says its a commercial account. It's not. Keeps kicking me off.

Fill the form to the left and wait till TV contacts you. 

Link: https://www.teamviewer.com/reset/

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Posted by
Henagon

Business use? How to get help, it is not for business

I don't use this much, and never for business I only used it for my computer very rarely and to help a few other friends when they are stuck. But I got an email a while back saying they suspected I was using it for business, I replied and never heard anything. Today I opened it for the first time since then and got a message saying it was business use and would be terminated in five minutes. I can find out how to get in touch with anyone, how can I get this resolved?

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Posted by
Henagon

Re: Reset Team viewer

This is me right now... I sent in a request and they reset it, but I am still getting the commercial use message. So annoying!

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Posted by
Digon

Re: Commercial use detected

I did the same months ago, no response. I don't know how many times I've filled in the forms saying that I'm not using this non-commercial...

I wonder if teamviewer is in economical trouble since they are now claiming so many private users being commercial....

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Posted by
Trigon

Re: Commercial use detected

I believw greedy is the right word 

 

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Posted by
Electron

Re: My account suddenly says its a commercial account. It's not. Keeps kicking me off.

I have tried to use the reset form at:https://www.teamviewer.com/en/reset/ but received this error message:

"Error
Sorry for the inconvenience, please try again later.
If the problem persists, please contact our helpdesk staff."

I can't contact support via a form because I only have the free version.Hopefully someone from Support monitors this thread.

 

 

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Posted by
Henagon

Warning about commercial using under free license

hello Sirs

yesterday i has tried to help my friend

we both use teamviewer only for home not commercial, and newer use for commercial
my PC in my home (connected to wire provider named Almatel network, and my friend use Notebook connected to internet via WiFi to he cellphone (used LTE internet via russian BeeLine cellular network, Moscow)
My friend ask me for i help microphone gain issue only
When i try to connect to my friend - TeamViewer warn me - i am or my friend use FOR COMMERCIAL , and strict my time to shortly, so i cannot help my friend (

My ID is: **Please do not post TeamViewer IDs**
My friend ID is: **Please do not post TeamViewer IDs**


Why Teamviewer warned me and stricted my time?
i not use for commercial TeamViewer
i just sometime fully free help my friends only

Mikl777
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Posted by
Digon

Re: My account suddenly says its a commercial account. It's not. Keeps kicking me off.

I am also having the same issue. I filled out the form and everything and today I got that popup again. This is rediculous. I did get an email that said again that it was reset but its not. Not sure why this is still happening and its the same PCs and nothing has changed.

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Posted by
Trigon

Re: Warning about commercial using under free license

TeamViewer is not reliable for domestic use anymore. Use another product. Search with Google and you'll find a very good product. Unfortunately I can't post the name here as this post will be deleted. Looks like this company doesn't trust anymore on the quality of its own product otherwise it wouldn't give a **bleep** if someone suggests something else...

 

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Posted by
Digon

Re: Warning about commercial using under free license

Please email me if you can.