TeamViewer thinks I’m using the software commercially!

Announcements

Join the discussion about TeamViewer and the Windows 10 2004 Update: Click here

Highlighted
Posted by
Henagon

Account not work for noncommercial

Hi,

I am using teamviewer as a noncommercial user (a student). However, it keeps ask me to buy lience and then lock my account. I asked you to solve this problem before but still i have a problem. Could you please check my account on ***information removed*** and give permission to noncommercial use? It is very urgent issue.
 
Sincerely,
Highlighted
Posted by
Henagon

Falsely accused of commercial use

I am getting message that that i am or i was using teamviewer for commercial purposes (while i never did).

While this is happening, i also cannot contact support for teamviewer as i don't have a commercial license. 

Highlighted
Posted by
Photon

No response to "Declaration of private use" form

I have used TeamViewer for many years to support my Mom and other family members. A few months ago, it flagged me as suspected commercial use and I followed all the steps to get my usage OK'd. I sent in the  "Declaration of private use" form on Nov 25, heard nothing, and have had no reply to followups. I am sending these to <form-service@teamviewer.com>.

Just no reply, so I don't know what to do. 

Advice?

Highlighted
Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I heard about this happening, but never thought it was this dumb...

I use TV for only two things: Access my local media server, and tech support on my mom's PC(remote). Tonight my parents call me that their wifi isnt working, so I fire up TV and connects to my moms desktop(with randomized PW she reads to me on the phone!). The second I open the wifi configuration software that came with the accesspoint(not even a commercial grade AP!) I get struck by the "Commercial use" warning and it boots me before I can do anything.

Judging by the other people complaining about the response time on the reset, I guess I am now in for a 200+km drive to my parents house, and they will have to live without wifi for several days. I expected better of TeamViewer...

(PS: I wouldnt mind paying something to be rid of this **bleep**, but starting price for the commercial version is pure **bleep** for just doing tech support for my family a few times a year.)

Highlighted
Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Ive submited the form 4 times and my TV is still blocked on both my phone (android) and surface.  What do i need to do to get this unblocked?

Thx in advance for your help!

 

Highlighted
Posted by
Photon

they think I do business !

Hi

I can't use the software anymore, I keep getting the message saying it's professional use despite Im doing private use only. And how would you even know ? are you spying on us ?

Anyway Im at work and try to reach my personnal home computer for internet browsing and such so what's the problem please help

Regards

Highlighted
Posted by TeamViewer Star
TeamViewer Star

Re: they think I do business !

Hi, many companies count the time of using the app by looking your public Internet IP address.

One good start, i think it could be to renew your and your customer's public IP addresses and see how it will work. The easy way to do this is to reboot the Internet Router.

In case you have a static IP address, one good way maybe is to communicate with the support team to solve it.

Regards, Lampros

Pro
Highlighted
Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

@Closed account: After I have been following this topic of (supposedly unjustified assumption) "commercial use" in this community for a few weeks now, because I am confronted with it myself, I unfortunately have to conclude that the "fault" of the long processing time of users affected by complaints is NOT only to be found with the "Teamviewer" team.
For example, if a user writes that he ONLY connects to his PC at work to read e-mails and edit documents... and cannot see any "commercial use" in it... etc. then I, as an employee of the manufacturer, do not want to have to answer such a complaint.
So I think that some people should reflect a little before complaining. Because they are wasting the time of the employees and reasonable complaints cannot be processed...

Highlighted
Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I am attempting to connect to my home computer, not my work computer so I dont understand why I am being flagged for "commercial use"

What do I need to do to have this unblocked?

Thanks for your help and I appologize if you think I am wasting your time... just need this unblocked so I can use it for personal use

 

 

Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

In order to have the Commercial Use message removed, you need to fill out the TeamViewer ID reset form and not try to submit a ticket.  You can do that here:

https://www.teamviewer.com/en/reset/?_ga=2.**Please do not post TeamViewer IDs**.9246135.**Please do...

TeamViewer should make this more accessible.  I had to search far and wide for it.  

Highlighted
Posted by
Digon

Re: No response to "Declaration of private use" form

It took me a couple weeks after I submitted mine in before I got cleared.  I do the same as my family is located all across the west coast.

Highlighted
Posted by
Henagon

Connection blocked after timeout

Connection blocked after timeout, I get disconnected after about 30-60 seconds of beening connected to my uncle, giving him remote support on his home computer.

Why does this happen? Why do I need to wait 10 minutes or more to be able to connect again? rather silly in my eyes.

Highlighted
Posted by
Trigon

Re: No response to "Declaration of private use" form

I was blocked two months ago, submitted a "Declaration of private use" form, and my service was restored. Took about a week. By the way, they don't inform you that you've been cleared. It just sorta happens. I was relieved and somewhat pleased. BUT yesterday I found that I was blocked again. No way in **bleep** did I do anything even remotely commercial on it in the last month. So, I've RE-submited my forms.

Now, I like TeamViewer. There are other options, but TeamViewer is the most functional. That being said, DO NOT EVER rely on TeamViewer. Always have another method of connection available. They won't let me tell you here what those other methods are, but they're easy and free.

Highlighted
Posted by
Henagon

1 TeamViewer account accepted as "personal use" but one device still seen as "commercial"

Firstly I have just followed the process to submit a form to ensure that my account is correctly recognised as Personal, not Commercial, and that has been approved. I have a number of devices at home, including an iPad. All devices are tied to my TV account under a single login (email is the same login for all)

However when I try to use the iPad to access the other devices via "My Computers" where they are listed, it still seems to think I am using it commercially. I can only assume that the process which sees usage as Commercial vs Personal is tied to the TV ID, not the user login email.

So firstly if that assumption can be confirmed or clarified I'd be grateful. Secondly, have I overlooked a step somewhere which ensures all the devices I log in from see my usage as personal? Thanks in advance.

Highlighted
Posted by
Henagon

Re: Remote connection disconnects after 5 minutes

Hello, for me the TV disconnects not after 5 minutes, but after 30 seconds! I use it non-commercially, yet it says commercial use detected. Can you do something about it? It is Ubuntu PC at **Please do not post personal information** account. Thank you

Highlighted
Posted by
Henagon

Re: Remote connection disconnects after 5 minutes

Looks like TV started to rely on AI to recognize comm use...

Highlighted
Posted by
Henagon

Commercial use - no reply from Support

I am receiving a notice that I'm using Teamviewer commercially when connecting to my wife's computer from my own. I have filled out the form to certify that I am a personal user only but I have not received any response. I have sent in the form twice with two weeks between submissions and nothing. How long until I get a response? Thanks.

Highlighted
Posted by
Photon

Why am I still locked out - Commercial use issues

Hi,

I've been flagged as commercial use. Not sure why but I filled out the form to ask for this to be cleared. They investigated and cleared the issue. 
First time after this clear I log back in and am immediately told that suspected commercial and gives me the same blocks as before. Really it didn't seem like anything was done. 

I then emailed letting them know the story and that I would like this cleared, to which I received an auto-response saying to fill out the form.
Now whenever I email them I get a case closed email and nothing else. 

They don't have phone support. I can't email, and the form doesn't work.
So, anyone know what I'm supposed to do now? 

 

[Personal Information removed per Community Guidelines]

Highlighted
Posted by
Electron

Personal use TW - logoff after 30s

Hi all,

I have a problem with my TW. I use TW for personal purposes, but TW behaves as if I did not activate business version. I have a standard (personal) account and it doesn't matter if I'm signed in to the app or not. Reinstall does not help. TW cutoff connection after 20-30s.

My question - why?

Highlighted
Posted by
Photon

Time-out

Hi

new to all this tech as will come clear!

I have the free version installed and was able to conect to the remote

tablet.

I was working on the tablet when the conection was lost. When I spoke to the person with the tablet it was stii conected to the internet the conection was not lost.

I can only imagine that with the free version you only get a set amount of time.

Is this correct

Any help appreciated.

Highlighted
Posted by
Henagon

Re: your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or

Same problem; we do use it commercially and all of our users are now dead in the water working from home in the snow, accessing workstations at the office failing. Complete failure and unacceptable.

WD Help Desk
Highlighted
Posted by
Henagon

Re: your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or

I am getting the same issue. I am trying to connect to my home computer to check on the progress of a 3D print I have going.

Even though it said it thought I was using this in a business environment, it was still supposed to give me five minutes of connection. Instead I was only able to stay connected for about 30 seconds and then it disconnects me. Then it prompts me to buy a business license, but states that "use of TeamViewer with family and friends without any financial compensation is considered as personal use." Really? Then why can I not connect to the computer I have had connected to my account for the last 5 years?

Highlighted
Posted by
Henagon

Re: your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or

I'm pretty sure that the free license isn't meant for commercial use... thus the reason they started doing this in the first place.

Highlighted
Posted by
Henagon

filling out commercial reset form

got the dreaded commercial use detected again.  Does anyone know if when filling out the reset form, is the TeamViewer ID it's asking for is the ID for the PC/Mac where the connection is coming from or the ID of the remote connection?

if it's the remote ID, i'll have quite the list of forms to submit.

I'm hoping it's just the ID where the connection is coming from.  Then I only have a few IDs to request a reset on (the ones I usually use to remote to family members)

Thanks

Highlighted
Posted by
Electron

Wrong commercial use detected

I have this problem by some days:image.png

But I don't use TeamViewer free license for commercial activities.

Why did it success?

 

 

Highlighted
Posted by
Pentagon

Re: Time-out

@tdc4266 Assuming you are not facing the problekm that this threa is about, Commercial Use Detected, there is a timeout after three hours on the free version. Unfortunately it's not three hours of inactivity, but three hours of connection, because it will cut you off while you are doing something or while a file is being transferred. You should be able to reconnect immediately.

Highlighted
Posted by
Neutron

Using TM between my laptop and my PC - its asking me to upgrade to a full commercial package!

Is it time now to start looking for an alternative to TeamViewer? I am using this between my mac and my pc, most of the time they are on the same network and router, at times i am out and about and want to access my PC at home. So this is not really a commercial use but a personal use. Since few weeks TM has started asking me tpo up grade to a full paid plan! 39£ / month!

So what can i do to use this as a free version. If not then i'll be move off TM for good, probabaly not the only one.

Highlighted
Posted by
Electron

Team Viewer free session cut very short

When I try to use teamviewer now, the session closes out after 2 minutes. That is not nearly enough time to get anything done. What happened? How can I get the regular sessions back? 

Is it just me or has teamviewer gotten so much worse lately? 

Highlighted
Posted by
Proton

TeamViewer assuming I'm using it commercially

I use TeamViewer once in a blue moon. Maybe half a dozen times a year. Usually to help my (three-member) family. 

Now it assumes I'm using it "commercialy", there's no way to contact support unles... I pay the commercial version. 

There's no way I'll pay this much to connect a couple times a year. So I guess TeamViewer decided "*** all the users" and I should just move to one of the other dozen free alternatives and stop recommending it?

Highlighted
Posted by
Henagon

Re: TeamViewer assuming I'm using it commercially

I dont have a subscription - I'm a free user, but I want to delete my account as I've given up with this product and I'm now using a different tool which is much better for infrequent user like me.

Can anyone point me to the process to remove my account and completely delete my details from teamviewer systems?

Thanks

Highlighted
Posted by
Trigon

Re: TeamViewer assuming I'm using it commercially

You use Windows ? Windows 10 ?

1)UninstallTeamviewer ;

2)Search the harddisk(s) for "teamviewer" and delete all Windows can find;

3)Now carefull : start "Regedt32.exe" as Administrator. Export the complete registry. Search the Registry for "teamviewer" and delete the entries or values. ... But as I said : be carefull and do this only if you have any idea about what you are doing and you know how to import the "old" registry . Otherwise leave the Registry alone, please, and do only 1 + 2

Highlighted
Posted by
Digon

The free vs commercial issue, with different information

Many posts just say the problem is here,  but for myself I did a bit of digging. I've used TeamViewer to access only one other computer --- maybe one other person, once -- in years. I sent in the paper form Jan 17 but have not heard back. Anyway, I might have some theories about this.

Since the end of July I have had one Mac stolen, received two defective replacements, and then this one I am on now. I wonder if thse old Macs added devices that are no longer and TeamViewer thinks I have several Macs with the same serial.

Even this one has an issue and is soon to be replaced, so is there a URL where I can remove even this device? I saw a page to remove devices, but I can't for the life of me remember the URL.

Another tidbit is that I scanned the log file and saw this:

[Removed by a Moderator due to Community Guidelines]

I have no idea where the master is or what it is, so all I can guess that because I've been through four Macs in the last four-something months (and even more earlier, counting my ex-wife tossing one down the stairs, and others), that the service is looking way back at an installation long ago.

Highlighted
Posted by
Henagon

Problem with a license

Hey i have problem just like in this topic.
https://community.teamviewer.com/t5/General-Questions/License-problem/m-p/67552#M30983
Yesterday just only on one device when i try connect to other comp i see i have 5 min per connect but its end after 56sec.

I use free license.

I never see this before, how i can fix it ?

Highlighted
Posted by
Photon

TV 15 keeps closing my RC Window

 This started a few days ago and won't go away. It pops up a message that I am using it for commercial purposes and makes me wait 10 minutes to reconnect. I am not using it for commercial purposes, I am trying to fix a problem on a family members computer. 

Highlighted
Posted by
Photon

Trial Expired and Cannot Access Free Version

Help!!!

I uninstalled Team Viewer several times.  I deleted my company several times. 

I logged out of my account several times. 

I cannot get into the free version.

Please reoslve .

Thanks,

SHebvon 

Highlighted
Posted by
Electron

Commercial use

hi!

approximately 2 weeks ago the teamviewer started to warn me that I use the program for commercial use and in a few minutes it will break the connection.I don't know why TW does it,I use the program for personal use: there are some old people in my family to whom I often give help with their computer.

how can I let TW support to know that I don't use the software commercially and stop warning me?

Highlighted
Posted by
Henagon

Declaration of private use

I am not using TeamViewer on the aforementioned device for
- Connecting to a device at work
- Providing support to colleagues
- Providing support to customers
- Monitoring and administering devices in a commercial environment
- And other activities that are directly or indirectly paid
I am aware that the TeamViewer GmbH is entitled to block my device completely in case of
detected/verified abuse.

i have a question, if i use teamviewer to help random guy to install a game/ fix bug that doesn't allow to play a game well; specifying that i'm not a developer or a support member of that game (I'm practically one who just plays with it). also not gaining anything
am i "Providing support to customers"?

Highlighted
Posted by
Photon

Apply for personal use

Hello
I use teamviewer very well. But it continues to end with commercial use.
I use it to play computer games remotely. Is this a commercial use? I hope this solves your problem.
Thank you

Highlighted
Posted by
Photon

Re: TeamViewer ID Reset To Free? - No It Has Not

I've had the same issue! I've requested a reset and they claimed to have "reset my account to free" but immediately got the commercial use detected once again! I've had to resort to **Third Party Product** just to do anything basic but it's not as good as TeamViewer. I've been using TeamViewer for years without an issue, and often check my computer when I'm at the store, on vacation, or even in the bedroom! I don't even own a business let anyone have any affiliation with a business besides my own day job but I couldn't even use TeamViewer for work even if I wanted to! So frustrating with 200,000,000 users you could figure out how to fix your broken system. 

Highlighted
Posted by
Electron

teamviewer thinks im using it commercially

hi,

im on a holiday in australia and accessing my computer from different airbnbs and now my licence got restricted.

how can i use it again?

best regards,

fabian

Highlighted
Posted by
Digon

Re: Error trying to connect - says I need a commercial license

I had ready been cleared and they flagged  me again. This is crazy. 

Highlighted
Posted by
Photon

Re: Error trying to connect - says I need a commercial license

I have had this issue and I have filled out everything they have asked and I still get the message. I feel they might be trying to do away with the free service. Also, what do they consider to be a commercial business?  

Highlighted
Posted by
Trigon

Is the incorrect commercial useage due to VPN?

I now regularly use a VPN (may change location).

Was this the reason why my non-commercial activity was regarded as commercial and blocked? .

 

Highlighted
Posted by
Electron

times out saying i am using commercially when I am not

I keep getting timed out for commerical use, when i have never used it commerically.   I have 3 different systems I have used it on to connect to for personal projects and no of them are servers, or anything like that.  I just dont want to physicaly be in 3 places all the time. 

Found another topic but everytime i go to try to submit a ticket it send me back to here.  I cant get support or submitt a ticket.   

Somehow it thinks i am using this comericaly and that incorrect.  

So how can you get support when everytime i click submit a ticket it sends me to community, and back around in the circle again.

Highlighted
Posted by
Digon

Re: times out saying i am using commercially when I am not

it seems like we as the free user base not using it commercially is planned to be a paid user base as there is no support for the "free" user for non commercial use. I was born in Germany not far from HQ of TV and I was told on the phone that I should write into here but if there is no avial what purpose does it have when no rep no tech support and basically no one from TV team actually gets back.. I submitted the hard copy form with my personal signature I think a month ago or even more and have not even got a: "hey thanks for your effort sending in the form we´ll get back to you in 24 hours, 72 hours, a week, 3 months, 6 month or go **bleep**en buy a license as we do not want free users to be" response... any of those would do for me... I am considering to move on as the way I am treated for a user that practically used TV from launch or close after I feel that me being accused is not in the right place... It happened once already which went fine as I wrote an e-mail, they responded (wonders happen) and I was set back to free licence again... that was 5 or 9 odd years ago.... the company is in business sind what 2005??? I think I started uing it shortly after... around 2006.... but long story short, don´t count on too much help if at all... I am slowly starting to give up on TV and the company... it is a great product but there are alternatives just as good apperantly.... 

 

 

Highlighted
Posted by
Henagon

trial

Hi
I had a case which was closed but problem isn't resolved yet.
The case is #33143914

After assessing my situation, TeamViewer replied: "Your TeamViewer ID has been reset to free"

However, I still cannot use it on my laptop.
As soon as I sign in, immediately I get a "trial version expired" message, before even attempting to connect to any machine.
Uninstalling and reinstalling doesn't do anything
It's as though my account is frozen in the "trial expired" state and the reset you mentioned hasn't taken place.

Now I can't even raise a new ticket as I'm not a licensed user.
How do I free my machine?

Highlighted
Posted by
Henagon

TV is breaking the law Gesetz gegen den unlauteren Wettbewerb (UWG)

in particular § 5 Irreführende geschäftliche Handlungen

I have trusted the marketing statement that for private use, the TV program is free of charge.

This is not true. After complaning about incorrect blocking due to Commercial Use, I have now been limited to 1 minute sessions, which makes the Teamviewer program totally worthless.

The statement about free private use is thus a criminal statement in contradiction to Gesetz gegen den unlauteren Wettbewerb (UWG) §5 in Germany and similar marketing laws in other countries.

Highlighted
Posted by
Digon

Re: Contact supoort

I called the phone, but it's not answering.

I posted the message via form of unblocking for uncommercial use, and marked checkbox on the form "Quote to email". But didn't get any answer nor quote to email. Did you get my filled form? Could you please check?

Highlighted
Posted by
Henagon

Re: Commercial use suspected or Commercial use detected (i am private user)

I have the same problem, and would like to find out how to explain to TeamViewer why I believe I am definitely a "Personal Use" user.

I have only 2 laptops in my house (registered with TeamViewer) plus now, as well as my elderly (96 year old) mother's old Win 7 desktop PC, a new Windows 10 based laptop, which I am going to transfer her usage across to, as I can teach her to adjust to the differences.  In fact, I virtually never use TeamViewer (as wonderful as I know it is) except to keep a check on how my dear old Mum is going.  We live in country Australia, some 50 kms apart, and mum lives alone. Any help greatly appreciated.  Iankett

Highlighted
Posted by
Digon

Re: Is the incorrect commercial useage due to VPN?


@Bonzadog wrote:

I now regularly use a VPN (may change location).

Was this the reason why my non-commercial activity was regarded as commercial and blocked? .

@Bonzadog

Not likely. Teamviewer in and of itself is a VPN baqsed app. Multiple VPN connections can certainly gum up the works. But teamviewer uses what would seem, a fairly overactive polling system <client <---> server> to validate the apps usage.