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Posted by
Henagon

Re: Trial version expired

@Giovanni7 (and @starcast), have you followed the guide on https://community.teamviewer.com/t5/Knowledge-Base/How-to-uninstall-TeamViewer-on-PC/ta-p/16835 to uninstall TeamViewer? Deleting the relevant registry items as described there should help. Otherwise you could consider using Revo Uninstaller.

2 Replies
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Posted by
Henagon

Re: Teamviewer usage on university

Same problem hare, I like the software but because of their detection had to use **Third Party Product** instead, give it a try

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Posted by
Pentagon

Congratulations!

Congrats Teamviewer on 100 pages of posts about the same problem on this one thread alone. I also just got my second anniversary badge and since I signed up to ask about this problem it means this has been going on for more than two years.

I read somewhere recently that Teamviewer was doing away with the commercial use detected algorithm. I think it was on the Teamviewer website. I tried to search for it again but all search results lead back to this page or pages like it. Could you confirm and perhaps point me to that statement please? Thanks.

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Posted by
Henagon

Re: Trial version expired

Thank you for the answer @SandoHP , I've just tried everything you suggest. Anyway the guide doesn't mention al lot of other folders in the register editor. Even deleting all of them isn't sufficient. I'm sure that if I search some more informations I'll succed in unistalling TV, but I don't want to make hard changes on my PC and I also think is better procede, if possible, on the "legal" way.

If I'll have to do that, I'll write on the community to help everyone, even if in a couple of months the method itslef will probably become useless.

Right now I find a quite good substitue, completly free.

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Posted by
Henagon

Re: Trial version expired

I notice now that the free license is restored!! even if the didn't contact me. Super!

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Posted by
Photon

Wrong selection of commercial use when signing up for personal use

Hi All,

I selected commercial use when signing up to team viewer for personal use not realising I had done this. The trial period has now expired and I am being asked to purchase teamviewer when I do not use it for commercial use. Can anybody help me change this to personal use?

Thank you.

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Posted by
Photon

HELP!!!

mY FREE VERSION WONT CONVERT TO REMOTE VERSION

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Posted by
Digon

Re: Wrong selection of commercial use when signing up for personal use

Pardon?

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Posted by
Digon

Re: Wrong selection of commercial use when signing up for personal use


@sehrish_h wrote:

Hi All,

I selected commercial use when signing up to team viewer for personal use not realising I had done this. The trial period has now expired and I am being asked to purchase teamviewer when I do not use it for commercial use. Can anybody help me change this to personal use?

Thank you.


Pardon?
Pardon=http://cdn01.teamviewer.com/teamviewer/pdf/TeamViewerDeclarationOfPrivateUse.pdf?utm_source=TV-newsl...

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Posted by
Henagon

Re: Free license

Goodmorning!

I can't have the "free version" after the trial version. How can I do? I've already submit the format without a result. Thanks

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Posted by
Electron

Was reset to personal use, keeps showing Trial Period expired

Hello, I submitted the form requesting for a reset for personal use,since I only use for personal. Don't know why the Trial Period.  Received email back this was reset. But upon login in with my account info, it keeps saying Trial Period Expired. It does not let me connect remote to my other computer.  I even tried uninstalling and reinstalling the application with restarting my laptop. None of this works. 

Please, I need to solve this.

Annotation 2020-05-07 141416.jpg

 

Thank you.

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Posted by
Henagon

Annoying "commercial use" blocking error

Hi,

I'm facing some issues with the "commercial use detcted" error.

During past 3 weeks, I asked 2 time for a reset of my Main PC Teamviewer ID status (that has been accepted both times), but literally nothing has changed.

Here's a summary of what's happening:

  • Main PC connects to:
    • Secondary PC: DENIED ("Trial ended on Main PC")
    • Office PC: ACCEPTED
  • Secondary PC connects to:
    • Main PC: DENIED ("Trial ended on Main PC")
    • Office PC: ACCEPTED
  • Android smartphone connects to:
    • Main PC: DENIED ("Blocked because suspected commercial use")
    • Secondary PC: ACCEPTED
    • Office PC: ACCEPTED

On my office PC I'm using a commercial account provided by the company I work for (that I use from home also when I need to connect to the office) and, on all other devices, I'm using my personal free account.

I need your help because I don't know what else to do.
Thank you in advance.

Regards
Daniele

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Posted by Community Manager
Community Manager

Re: Annoying "commercial use" blocking error

Hi @jackdan93 

Depending on the message you get (trial expired OR Commercial use suspected) please fill out the correct form.

Trial expired

Commercial use suspected

Best,

Esther

Community Manager

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Posted by
Henagon

Re: Annoying "commercial use" blocking error

Hi @Esther,

thank you very much for the fast reply!

I submitted the trial reset request (I didn't know about this page) and I'll wait hoping my problem to be solved.

Best regards
Daniele