Unfortunately this issue cannot be resolved in the community. For more information, please see here.
Hello Scotty! Thank you for sharing this link. Is there any estimate on how long an open ticket on this issue will take to get resolved? I have opened two separate tickets and have not heard back on either of them. I would love to be able to use TV again - it is great!
Thank you, Amber
I've opened a ticket with TeamViewer's support. They inspected my connexions and enabled the private licence. I would recommend you to do the same.
Recently we have seen an increase in these requests and so it does take some time for us to get through them as we must still provide priority support to our paid users. Unfortunately, we do not have a timeframe at the moment.
I apologise for the wait.
I figured out how to fix it. I just wish teamviewer would give out a free license request through email. This would be the easier fix.
Im having problems, because teamviewer thinks im commercial. Why has this happened? Im connecting to multiple teamviewer clients, helping friends debug what is wrong with their computers/install drivers/configure steam games etc.I never get any money out of it, just for fun/ a hobby.
What can I do?
I am having the same issue. It has only happened since v12 came out though. I added my mother's PC under v11 and no issue. Since v12 came out, I added my mother in law's PC and not only does it time out it gives me a strange message about customized logo and that my session would time out. I tried adding my father in law's system a few weeks ago as well and just gave up.
I don't understand what you do mean with "separate host"? I always install the full TV app and update it as soon as updates are available and never had a time limit
If you have only 5 minutes, then you are not using the free version. Looks more like you have used a trial of the commercial version or less likely your type of usage is suspicious as commercial use. The free version lacks a lot of business functions, but has no time limit. V12 will not solve this.
What do you see at the bottom of the main TV window?
Hello. I am having the same issue. It times out after 5 minutes.
I installed the full TV version, adding my mother in-law's PC to MY account from her computer. It shows up in my lists. When I'm logged in remotely, it says "Free" in both of the places above you specify. I still have this disconnect issue with the weird custom logo message as well.
Since I'm not physically there anymore I can't install the "host" version to see what happens because to do it I have to shut down full TV which would terminate my session.
I will say that I was able to add another family member's PC without issue prioe to v12 coming out. I don't know if something was changed in the instalelr with that version that makes it "easy" to fall into the trial, commercial version, but I don't recall seeing anything about picking free or not during the install.
I'm also experiencing a similar issue to BKlemencic's experience. I have 6 computers in my TV list that connect to family member's computers. I don't use the applicatino for any commercial usage however I no longer can connect to them without the commercial use detected message that used to time out my session after 5 minutes, but now it times out after 1 minute of use. I've had to resort to using a knock off (UltraViewer) that I use very sparingly because of security concerns, but the security and trust with TV is what I can count on.
I think its brecause all of my machines are in a domain
I have a Windows domain at the house and only use it for friends and family
If it helps, I apparently was using a full, not a free version, with the intent to be using the free version. elbea64's response pointed me to the proper version. It no longer times out at 5 min.
Is there any way you can share your fix with us? I am still waiting for a response from Team Viewer on this. I get that I am a "free" user but it is pretty off putting to get pushed aside for weeks just because I am not a paid member.
Any help would be great.
I have the free version for personal use only on my computer and I have been using it successfully for years but I had to reinstall recently and now my free version says trial expired.
I have tried removing the software and removing all references from windows 10 registry and then reinstalling the software but no luck it still says trial expired.
i am using TV 12 for connection to my customers, how ever one customers uses a free version to connect to his customers (free version) now the system keeps on saying Free Version Trial Expired whats the right way to work with a free and a license version and how to install it.
Thanks for posting.
The “trial expired” status is not something that can be resolved in the Community.
I have the personal version of Team Viewer 12 and my copy says Trial Expired. I have posted 4 tickets in the last two weeks since this started and nobody is getting back with me. It's like they don't care.
I've submitted tickets and they won't respond. Nobody here in the community knows how to fix it. They say the community is the wrong place for it but they won't respond to tickets. Do they even care about our problem?
Hey Scotty that's a bunch of BS. They won't allow us to discuss it here but submitting a ticket does nothing. They won't respond. Uninstalling the program and checking that box remove settings does nothing either.
Team Viewer Support needs to step up and fix this and post something so we can feel they are listening.
I apologise and I understand that the wait time on these type of tickets can be frustrating, however, the community is here for how-to's and best practices.
We cannot allow the posting of any potential workarounds for commercial use as this violates the rules of the community as well as our EULA. As a company that offers our product for free for you to assist friends and family, I hope that you can understand that a detection system for abuse is necessary.
We need to check usage in every ticket that we recieve for what has triggered the restrictions before we can assist which takes up quite a bit of time. Also, the number of tickets we recieve that do not have logfiles and a description of the usage where these need to be requested also delays this process.
Also at the moment we have a very large number of tickets for this on top of our role of supporting our customers which is causing the delay.
Thank you for your understanding and patience.
The trial license I was using on my personal PC says it expired and will not allow me the option to choose the official Free Version. It says it is used commercially but it isn't. I must have selected the wrong option upon signing up for the trial. Now the other computer I use is saying the same thing. I have opened a ticket but have had no response in over a week. Please advise.
Hi Installed the wrong licence on my laptop.I have emailed but not had a responce.
Ive installed a commercial trial rather than a Personal one.
I have deleted my raoming Teamviewer Folder etc...Uninstalled and reinstalled with the Non commercial licence. But when I log on it says Trial expired.
Not sure what else I can do if my ticket to teamviewer supoort is being ignored :(
try check what described here:
You can reach TeamViewer Management Console also starting from your client: menu Connection -> Open Management Console.
Hope this can help
I have this problem too. Downloaded Team Viewer from the main website. Thought it was the FREE version. I installed it, set it for unattended access. But when I connect from any other computer I get the message about company logo and 5 minute limit.
Did I install the wrong version? It says it is the free version when I have it up on the screen.
I am on a Windows 7 PC.
Thanks for posting.
Unfortunately, this issue cannot be resolved in the community. For more information, please see this post.
I apologise for the wait on your ticket, however we currently have a large volume of tickets and must prioritise the support of our paid users. Please make sure that you ticket includes your logfiles and a description of your use for us to resolve the issue.
I have just fallen the same situation. I am using this great software Teamviewer to help my Family. But today when I upgraded TV11 to TV12 remotely, a message warning was displayed that I am in a sponsored session and it will last 5 minutes. Is it probable the upgrade silently to migrate this installation to some trial or commercial use. I looked at About window and the license is free!
What is my next step if I wish to continue to use free version without these annoying message windows?
I have been using v.12 since it was released. Never had any issues. The last time I used it...just a few weeks ago, I was probably connected for an hour. I see the software auto updated a few days ago, so maybe there is a new regime. I wish TeamViewer had a seniors or 'home' discount program. The program would be worth every penny/cent as 'we' would not be using it until there was a Family or freind request. Certainly not in a comerical enviroment...
I've had this same issue on and off for a couple of years. It started with just warnings, because on my personal machine I would log out of my personal account, log in as my corporate account, perform work on client machines, and then log out/back in as my personal account and get errors that I was using the software inappropriately. However last month that changed and I got the warning message the trial was expiring. I was able to extend the trial once, but now I'm completely locked out of my personal account - well it's non-functional, so same effect. I sent a message at the beginning of the month and never received anything other than the automated reply. This seems very inappropriate given that I use it within the guidlines of the license agreement.
All i did was reinstall it on a new machine? weird that this Win7 machine is showing me in a trail? Please advise..
I answered your ticket - please check your mails :)
Thank you for your post.
Could it be that we have fixed your issue in the meantime?
Please let me know, if you need further assistance.
Hi. every time i use teamviewer for myself i install non commercial. but last time when i instal 12 version of teamviewer i install commerical by mistake. when i know that i did mistake my try version of commerical was ended. i tried re install with non commerical settings but not helped. now how i can use free version of non commerical teamviewer?
You will need to submit a ticket to TV support and they will get your account squared away.