Posted by jpbdtspyahoofr
Henagon

"commercial use suspected" abused by TeamViewer

Since 2 months "commercial use" are declared for my account but IT IS NOT TRUE.

I wrote to Teamveiwer : No answer.

[removed by moderator per community guidelines]

Thank you

Posted by spotts
Photon

How to use Teamviewer for personal use and not be flagged as commercial advice needed?

Both in April and October this year I got a "suspected commercial use." I am housebound and bedbound do to an autoimmne illnes. This software helps so much with my health restrictions. It means I can connect with any computer in the house as I have a family of three kids and my wife without having to leave my bed. I'm the go to guy in the family for tech help. So I really mainly only connect to a few computers regulary ie: my Mum and parents in law as well as a few friends now and then.

I suspect my rescent updating my relatives and home with windows 10 October update has flagged me as I can be connected for a good hour while the computers update from iso image.

So what should I do to NOT get flagged when I am only using for personal use? Should I only connect with ONE computer at a time as I do them usually all at once? Should I start the update and log out right away and then check back?

It took a month last time to get unflagged and it will again so really want to stop this happening.

Any advice would be appreciated.

Posted by marsomarso
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Hi,

I received this warning, filled out the form and received an email saying that my account had been reset to free.

However, I still receive the warning, have replied to the email saying it was free and just received a standard response saying to fill out the form but also not to fill out the form twice!

It's feeling very circular, can anyone help?

Posted by kingmustard
Digon

Re: "commercial use suspected" abused by TeamViewer

@Closed accountIt's not the same because you have to pay $229 anually to get access to the 'Address Book' feature, which TeamViewer offers for free ("Computers & Contacts" tab).

Posted by Choubi
Photon

Re: "commercial use suspected" abused by TeamViewer

Hi, 

I have the same problem. My session closes within a minute because of "commercial use". Of course I do not use it for commercial purpose and I need it to work on another computer. Do you know how to solve the problem? This is very annoying ad if teamviewer does not solve the problem I will have to find another solution but I am not going to pay a licence for a wrong commercial suspicion. 

Posted by Auguste_264
Digon

Re: "commercial use suspected" abused by TeamViewer

Hello,

In a post I had proposed a small annual sum but I was moderate.

You have to look elsewhere for the same price since TV will not change anything.

Sorry but I need to help.

!!!!! Say if you want to change the price or not !!!!!

 

Posted by Andre75
Pentagon

Re: TeamViewer thinks I’m using the software commercially!


@marsomarso wrote:

Hi,

I received this warning, filled out the form and received an email saying that my account had been reset to free.

However, I still receive the warning, have replied to the email saying it was free and just received a standard response saying to fill out the form but also not to fill out the form twice!

It's feeling very circular, can anyone help?


@marsomarso

Hi,

Would you be deprived of any humor ?... But yet it's a quite funny game ! :manvery-happy:

So sorry, but nobody can help as there is none solution !... (except to pay a license for commercial use).

At least, you can say that you've contributed to the invention of the perpetual motion !... like most of us on this forum !

Good luck with an alternative ("third party product"), some works not too bad [removed by moderator - please do not try to circumvent rules set for this forum]

André

Posted by Andre75
Pentagon

Re: TeamViewer thinks I’m using the software commercially!


@Andre75 wrote:

Good luck with an alternative ("third party product"), some works not too bad [removed by moderator - please do not try to circumvent rules set for this forum]

André


Sorry dear moderator for my last thankful post and wrong opinion (the one you finally deleted). I thought you were a bit open minded and a bit a gentleman...

So, the situation is : 

Your boss doesn't want any more free users. OK, after all, its his right (he just should tell it frankly instead of pretending and playing with us)... And, at the same time, he doesn't want those who can't pay a license but just want to help their family and friends, could be helped to find any other way to do it.

Is that the "new world" you are dreaming of ? Really ?... And you really want to help him to reach these kinds of "new world" rules ?

Posted by astrouser
Henagon

Re: TeamViewer thinks I’m using the software commercially!

The commercial alert keeps tripping for me. I've twice  now and it has tripped again.

 

I am explictly not using Teamviewer for commercial use.  I am using it solely to run an astrophotography setup in Canada with my son in in California.

 

It's an excellent product, I'd happily pay a sensible fee for it.  For now, I can't afford to be locked out for a week when there are clear skies.  I am stuck with using the (inferior) **Third Party Product** app.

Posted by Glassdub
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

**Third Party Product** Looks pretty good I will have to wait a week until I get back to work to see if its the ticket.

Posted by Bruno40
Digon

Re: TeamViewer thinks I’m using the software commercially!

**Third Party Product** is better, leave this TV

Posted by Vladapub
Electron

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

Still same problem !

Posted by pjmeadows
Henagon

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

I too have same problem! I only ever use to connect to my server so this “suspect” is ridiculous!
Posted by Vladapub
Electron

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

Is there way to resolve this ?

Posted by Bruno40
Digon

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

Yes use **Third Party Product** and leave TV

Posted by Silver_2000
Digon

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

If you are connecting to a "server" they are right in assuming is a Commercial use...  

Posted by pete111
Photon

Private usage - sponsored session timeout

HI,

I just used Teamviewer to solve an elderly relative's problems and it worked perfectly - however after half an hour or so it kept logging me out with the "This session was sponsored... " please play fair etc. 

Can you let me know what time limits are imposed for future reference please?

Thanks

Posted by Bruno40
Digon

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

Which server ?  I am retired programmer and my connection is to my friend with the same age.

We both have no one server and aren't not working for a company.

Posted by HookyB
Electron

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

I have the same experience. I'm not a business user and have no company. But take over some PC's for old folks with computer problems. Now with latest teamviewer connection was broken and a message appeared that I was suspected of commercial use!!!!!  If teamviewer have gone that bad I'll search for alternatives instead like **Third Party Product**. **Third Party Product** is from former Teamviewer workers who where unsatisfied with how Teamviewer evolved, and **Third Party Product** is still free for home use and is even faster. Teamviewer is indeed degraded now. A very dissapointed personal home user.

Posted by CIBERTOS
Digon

Re: Commercial to Personal license


IF I HAVE READ THEM, A LOT OF PAGES, BUT I DO NOT FIND THE FORM TO CONTACT THE VIEWER EQUIPMENT TO BE ABLE TO RESOLVE IT.
Posted by CIBERTOS
Digon

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

HERE IS THE LINK:
Fill out this form to request the unlocking of your TeamViewer ID:

https://www.teamviewer.com/en/support/commercial-use-suspected/

Posted by kingmustard
Digon

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

I have a Plex server in my home.

What are you on about?

Posted by Delapom
Electron

TeamViewer thinks I’m using the software commercially!

TeamViewer thinks I’m using the software commercially! where do I get the form to reset the status?

Posted by dogsdb37
Electron

Re: personal use


@smh wrote:

Hi I use teamviewer all 10 years for my own computers and today I suddenly get the idea that I use it for commercial use the case is my question is what can I do about it?
and can only work for 5 minutes at a distanceCapture.PNG


:catsad::smileyindifferent:

Posted by Andre75
Pentagon

Re: personal use


@dogsdb37 wrote:

@smh wrote:

Hi I use teamviewer all 10 years for my own computers and today I suddenly get the idea that I use it for commercial use the case is my question is what can I do about it?
and can only work for 5 minutes at a distanceCapture.PNG


:catsad::smileyindifferent:


@dogsdb37

Hi,

Sorry, but there is no way (except if you pay for a commercial license).

I sent you a detailed reply to explain you why you can no longer use TeamViewer free of charge (and some information that could be helpful to you). But this response was removed as it's been judged "inappropriate" by a censor of this forum... Please, forgive him as he is unaware of what he has done... Sorry for this.... You can also thank this "moderator" for the great help he brought to you.

André

Posted by Glassdub
Pentagon

Re: personal use

Back to work after a week, I can now log on with the marked PC w/o a bump but I get this popup, if I close out I can continue using, whatever, I guess I'm glad its working, hope it lasts...

2018-10-25 03_39_19-TeamViewer.png

Posted by stevep
Trigon

Re: personal use

Looks like they may finally have fixed it!

Perhaps the pressure to act fairly from this group has finally had an effect...

Posted by Glassdub
Pentagon

Re: personal use

Even though this PCs usage is no more commercial than the other unmarked work PC which is not at all, the only difference in that the unmarked PC is a generic user account w/o a saved TV password logon.

Posted by csmart1971
Henagon

Re: personal use

I am getting unable to connect (maximum session duration reached) or free session  notice (NON-COMMERCIAL USE ONLY) when using TV on my iPhone.

I have business acoount, it is activated & management console shows the iPhone installation.

Can anyone help?

Posted by stevep
Trigon

Re: personal use

It would seem that the faulty algorithm is the same, but they have changed the result action from cutting the user off to simply reminding them they should register if they are using TV commercially. I would guess that they may eventually revise the detection algorithm to properly identify commercial users.

In any case, TV is back up and running for us non-commercial users - better late than never!

Posted by Andre75
Pentagon

Re: personal use


@stevep wrote:

It would seem that the faulty algorithm is the same, but they have changed the result action from cutting the user off to simply reminding them they should register if they are using TV commercially. I would guess that they may eventually revise the detection algorithm to properly identify commercial users.

In any case, TV is back up and running for us non-commercial users - better late than never!


@stevep

A  wise, reasonable, revision of this algorithm, that's what we all were expecting. I would wish you are right !... Unless you are shouting "victory" too fast !... before being blocked once more, within a few sessions later, for "suspicion of commercial use" again (for you, or the one you are control remoting, which will induce the same issue) ?

Hope you are not wrong. But, wait and see...

André

Posted by Glassdub
Pentagon

Re: personal use

Its still working today, like I said I hope it lasts...

Posted by stevep
Trigon

Re: personal use

I realise you could be right, Andre, given the history we have seen in this thread. But some things are now different. I never received any response or notification of a reset in answer to the form I completed, so I have never been informed that my personal use status has been reinstated, and also the message that appears when I start a connection has changed. Before, you were told that TV believed you were a commercial user, and that your session would be limited to a few minutes. Now the message says they think you are a commerical user, then invites you buy a licence. If you ignore the nag screen and close it, everything works as before. I have noticed one potential difference; when I left a session running and came back a few hours later, it had timed out. I don't know if that's something new, or just a glitch, but it could possibly be a problem if you needed a connection to stay open for a long period for some reason. Anyway, give it a try and see what result you get.

Posted by Glassdub
Pentagon

Re: personal use

It does time out but no more than it did before in my case, I only think it timed out yesterday less than 3 times in a 12 hour shift.

Posted by Andre75
Pentagon

Re: personal use


@stevep wrote:

I realise you could be right, Andre, given the history we have seen in this thread. But some things are now different. I never received any response or notification of a reset in answer to the form I completed, so I have never been informed that my personal use status has been reinstated, and also the message that appears when I start a connection has changed. Before, you were told that TV believed you were a commercial user, and that your session would be limited to a few minutes. Now the message says they think you are a commerical user, then invites you buy a licence. If you ignore the nag screen and close it, everything works as before. ... ...

Anyway, give it a try and see what result you get.


@stevep

Hi stevep !

Actually, it seems there are different cases for the same result ! You are suddenly blocked and can't help anymore your friends and family.

My case was just, after a few seconds use : I got blocked with the following message : "It was a TeamViewer sponsored free session... bla bla bla"... etc. ... And I couldn't get anymore  any one's connection (of course, neither me nor my friends and family was using TeamViewer in any professional environment, nor for so-called "commercial use". It means we all use our personal computer from our home private network... and never make any business, or any money with).
I got reset once, after 1 month wait from the day I sent "the form", w/o any information about... Then, of course, I got blocked again after 2 or 3 sessions !

So, to control remote my friends and family's computers, I don't use TeamViewer any longer.

I just still follow up this topic because I feel it's a very unfair (I should say "crazy") situation... Not because TeamViewer decided to stop its free use (I said already it is fully the right of its managers)... But because they don't tell it frankly, they refuse to communicate about this, , and they persist to say it's still possible to use it for free.
I would say that it is not a normal conception of honesty.

The below pictures are from TeamViewer's Chart :

TV Chart-Personal use.png

Posted by Glassdub
Pentagon

Re: personal use

I never got reset, it has been blocked on the same work pc for a good 2 months, the difference now is that I just get the "suggestion" to pay popup instead of getting bumped off after a minute, The pc in question is still obviously marked (Wrongly) for commercial use & not reset.

Posted by Andre75
Pentagon

Re: personal use


@Glassdub wrote:

I never got reset, it has been blocked on the same work pc for a good 2 months, the difference now is that I just get the "suggestion" to pay popup instead of getting bumped off after a minute, The pc in question is still obviously marked (Wrongly) for commercial use & not reset.


@Glassdub

Hi Glassdub !

What do you mean by "work PC" ?... If you mean a computer that you use at work, connected on a professional network, (and possibily via a server with an OS such as 'Windows Server' or other), it means "Professional use", and it's normal that this computer is detected for what it is.

The main title of this topic, as same as most of the complaints posted on, obviously mean all other cases that only and really use TeamViewer out of a professional environment. In one word, those who should be allowed to use it for free but they are not.

Sorry if I misunderstand your case, and thanks to clarify.

(* Anyhow, I would say, if the only remaining problem is this "paying suggestion pop up", but you can use it without being blocked, it's just a bit boring, but not a big problem. The question is still : for how long time ?... and it can be scary as you never know if your distant friend will not be planted in a mess).

André

 

Posted by Glassdub
Pentagon

Re: personal use

Its very common for TV users to use it at work to phone home to a pc, I'm sure I'm not the only one, I'm not making money from this so it is not commercial use whether its detected as such or not. As I made clear earlier, I use 2 PCs at work to phone home (in addition to my notebook.) both are on the same work network with the same OS (Win 7 Pro), one is marked commercial the other not. I couldn't use the marked PC for 2 months I was off for a week when I came back it now works with the "new" popup (one time nag) as posted a few posts back, I'm sure I'm not the only one that is so lucky.

Posted by origami
Trigon

Re: personal use

There is NO SUCH THING as an algorithm to detect commercial usage.  How would a computer know whether you are using software to make money or not?

The only algorithm that works is TRUSTING YOUR USERS, showing respect for your free tier customers, and incentivising them to purchase your paid products by providing excellent service and enticing extra carrots for your paid tier that the free tier folks might find desirable.

 

 

 

Posted by Andre75
Pentagon

Re: personal use


@origami wrote:

There is NO SUCH THING as an algorithm to detect commercial usage.  How would a computer know whether you are using software to make money or not?

... ... ...

... ... ....


@origami

Obviously there is an algorithm. But of course not to detect if you make money or not... that's impossible (unless you claim it by writing or speaking while your sessions).

This algorithm "can" just detect (at least it is supposed to) if you are using TeamViewer to a corporate network or a private one.

Posted by Glassdub
Pentagon

Re: personal use

Where is it written that running TV from a "corporate network" for PRIVATE USE constitutes commercial use??? This would eliminate probably over half the users.

Posted by origami
Trigon

Re: personal use

>Where is it written that running TV from a "corporate network" for PRIVATE USE constitutes >commercial use??? This would eliminate probably over half the users.

Amen, exactly right.  Teamviewer seems to think they have the right to redefine the English language so that "commercial usage" includes connecting to your Grandmother's computer via McDonald's WiFi, because McDonald's is a corporate entity.  

 

 

Posted by Andre75
Pentagon

Re: personal use


@origami wrote:

>Where is it written that running TV from a "corporate network" for PRIVATE USE constitutes >commercial use??? This would eliminate probably over half the users.

Amen, exactly right.  Teamviewer seems to think they have the right to redefine the English language so that "commercial usage" includes connecting to your Grandmother's computer via McDonald's WiFi, because McDonald's is a corporate entity.  


@origami ; @Glassdub

Hi !

I'ts a bit subtle indeed ! TeamViewer doesn't redefine any language (Whether it is English or any other). It just applies its own rules and interpretation for a free usage of its own product. Eventhough we don't agree with TeamViewer rules, it has absolutely the right to have its own rules ("Dad's house, dad's rules !"). This has nothing to do with the law, nor language's rethoric or semantics.

Quote : "> Where is it written that running TV from a "corporate network" for PRIVATE USE constitutes >commercial use??? " ...  Its textually and explicitly written  in the TeamViewer charter from its Knowledge Base. Every case is detailed... (But sorry that I can't provide you the link, nor a picture, as my reply is immediately censored when I do it... You can look for like I did it).

And you are right (both origami & Glassdub), according to these rules after youy read them, probably over half "Personal users" are in fact "Commercial users" (But without their knowledge I suppose).

But there are some (I'm one... I should say I was one) who use TeamViewer only with their private computer from their home private network, to only their friends and relatives private computers via their home private network (without making money or any business in any case, of course)... and yet, they are still detected as "Commercial users" !

That is the main question... and the topic of this forum thread.

 

Posted by Glassdub
Pentagon

Re: personal use

...and why 2 pcs on the same work network with the same OS & software are NOT mutually blacklisted?

Posted by Andre75
Pentagon

Re: personal use


@Glassdub wrote:

...and why 2 pcs on the same work network with the same OS & software are NOT mutually blacklisted?


@Glassdub

... if read all the posts of this thread, you'll see why !

If you try to understand something fully coherent, you'll fall into madness.

But TeamViewer implicitly admits that it's improving its algorithm (ahead of its Knowledge Base), in order to make a finer discrimination between true "Free users" and "Commercial users"... But it shouldn't be a good news for you, as if it works well, both of your 2 computers would be detected as "'Commercial use".

Sorry again that I can't provide you the link nor any picture of that news, but... you know about censor... ). You can look for by yourself.

Posted by Glassdub
Pentagon

Re: personal use

I don't really care, it works now, if it stops working for good I will be forced to stop using it altogether & these "legitimate" users could opt to use a hacked version if they are on a private home network.

Posted by Andre75
Pentagon

Re: personal use


@Glassdub wrote:

I don't really care, it works now, if it stops working for good I will be forced to stop using it altogether & these "legitimate" users could opt to use a hacked version if they are on a private home network.


You "don't really care, it works now... ... " !
I'm afraid that's the problem !
I was completely unaware that some people used TeamViewer for their personal convenience. Just to check and control remote their own devices (desktop computers, laptops, Smartphones... etc.)

With a "Personal use license", I was only using it to help and fix my family and friends' computers and I never even think of using for something else ! (of course, I also understood that it could be used to make business in a company, but only with a paying license).
You and some others helped me to have a larger understanding of the situation... I should say thank you for this.

But the usage you, and others, are doing of a TeamViewer "Personal use" license, pushed its owners to protect their business, by deploying this "devilish" algorithm !

I did believe for a long that TeamViewer really planned to kick away its "Free users". But now I understand better and I have 2 questions :
1- Is the owner of a product wrong to protect his business ?
2- Or, are they those who don't play fair by trying to circumvent the owner rules ?

Of course, I understand how convenient it can be to control remote and check all one's own computing devices, from home to work and from work to home (or from anywhere towards anywhere).
But it's not "Dad's rules in dad's house" when you do it from, or to, a professional corporate network.
And those who did it have penalized those who only wanted to be helpful towards their friends and relatives, from and to private home networks.

As long as those who didn't play fair were unaware of this, they had an excuse... But, now they know, I'm looking for a right word to define their behavior if they persist to do it and say : "I don't really care, it works now !"... and I just can find one... "selfishness" !

About  Quote : "these "legitimate" users could opt to use a hacked version if they are on a private home network."
I hope you can understand that if we want to help our relatives and friends, it's usually because they have a low IT skill level... And it can't be imaginable to push them at using a "hacked" solution.

There was a very convenient free and legitimate  mean to help them... now it's a bit more "complicated" !

Have a nice WE., with kind regards...

Posted by OldSurferDude
Trigon

Re: personal use

My opinion is, "You get what you pay for".  For example, I have free Pandora; I have to listen to some really annoying advertisements.  When they become too frequent, I will find something else.

Companies use free users as a testing platform, advertising platform, and/or as a malware delivery system, etc.   The more reputable companies will be transparent in their dealings with their users. 

It would appear that TV made/is making an awkward attempt at trying to move users to being paying.users.  It looks like they are trying advertising.  They are flailing.

I would advise them to develop a pay for services model.  That is, the free version is very basic: remote control with advertising, but no file transfer, no audio, no meeting, etc.  This is the model of Pandora, CamScanner and many others.

Respect (karma) is always important and it is a two way street.  I felt disrepected by TV, but now forgive them.  They provide me a service and if they want my help to develop a great product, I will help to the extent they help me.

Let us, the free users and TeamViewer, learn from this experience and move forward.  I certainly have learned that there are many viable alternatives.

Posted by Andre75
Pentagon

Re: personal use


@OldSurferDude wrote:

... ... ... ...

... I certainly have learned that there are many viable alternatives.


Hi Old Dude !

Actually, this is indeed in which way TeamViewer helped us. We learnt a lot from this hard experience... and we should feel grateful for this.
I just wonder how could I express my gratefulness, as I can't afford to be a paying user (my retirement pension is quiet short, and the way I used TeamViewer was totally non profit)...
So, I can only keep on not use anymore this software to help those I'm still helping.

Posted by OldSurferDude
Trigon

Re: personal use

@Andre75  et. al. The way you can help is simple.  When you see an anomoly or a bug, go on the forum and present the bug.  If you found a work-around, then describe it.  This helps all users.  In addition, the developers and maintainers, do indeed, read the forums and correct flaws as priorities permit.  Same is true for feature requests, even though, as a free user, you would probably not get access to that feature.

This is how we "pay" for our free usage.

On a personal note, I reloaded TV on my "offending" computer and have yet to see "commercial use detected".  

I think I'll start a thread I'll call "TV for the hobbyist" where I describe my usage.