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Posted by
Hexagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

@toremf : even bots are sleeping during the night! :D Your message still standed intact when I arrived and read it this morning! :D 

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Posted by
Henagon

Session timeout after few seconds (no "commercial use" issue)

Hi,

I have read all threads about session timeout so here is to clarify:

- the timeout doesn't happen after 5mins, but much, much less. More like 30 seconds
- I need to wait 10 minutes before I can log in again
- I do NOT get a message about commercial use! It says (translated from German): "Connection is locked after timeout. Your license limits the maximum session duration. New connections will be blocked. Please try again later or upgrade your license. Connections to this partner are blocked until [t+10min]"
- I get this on any of my PCs. All PCs are Win10 latest update and latest Teamviewer version (14.xyz)
- I do use TV on different platforms, but I haven't tried if the Linux version behaves the same or not, hence I've only added the Windows label to this.

This makes the free Teamviewer version totally useless. They could as well abandon the free version (30 seconds!! Come on!) Please let me know if this is a temporary glitch, or if I have to move on to a different software. Thanks.

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Posted by
Digon

I'm tired to be suspected. I'm a musician. I don't do anything commercially with TV

I'm an old user of TV. I'm helping my parents and couple friends remotely from time to time. I'm really sad to see TV management don't care about free users anymore. It is so sad to see this happening. Suspecting me in commercial usage.

I mean yes I have multiple devices Desktop, laptop, iPhone, iPad and yes, ocasionaly traveling, who doesn't?

It is not fair to put a sign it is FREE for personal use. Cause it eminds me a jail or concentration camp - step right, step left - shoot! Scary!

I'm finally arrived to my parents house which was like 6000 miles away. Updated OS, updated TV to TV14. And?

I'm probably done here. Will look for External IP option for my parents probably and will use built-in options of Remote acess. And also will not recommend this product anymore to anyone. Really dissapointed. "Thank you" new Teamviewer team!

freepersonaluse, free, freedom, fakestatement

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Posted by
Henagon

Commercial Use Detected

Hello everyone,

It's been more than 1 1/2 months trying to get my ID unblocked. After explaining that i'm using TeamViewer only for connecting to my home PC form a public open space and not used for any commericial use, i received two email letting me know that my ID was unblocked after reviewing my request. But i still keep getting the Commercial message , can someone help? Should i do any action after i got those emails cause i guess it was a whitelisting from TeamViewer and no action is needed form my side

Thanks in advance

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Posted by
Henagon

Re: Commercial Use Detected

Me too experiencing the same issue..anybody knows the fix.please help.........

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Posted by
Tetragon

Re: Commercial Use Detected

Same here, starting today also.  Cannot find a way to submit a ticket either.  TV fixed this last time, maybe two years ago.- they asked for logs, I sent them and they reset me to Free.  But not today.  Hope this isn't the end.

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Posted by
Trigon

Re: Commercial Use Detected

Same here starting this morning (07/29) - no way am I a commercial customer. It won't let me open a ticket because I don't have an actual license..... I think we're all now in a state of limbo....

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Posted by
Trigon

Re: Commercial Use Detected

paparoup,   You have a contact email address for TV?!?!? Care to share it? I'd like to send them a note as well.

Thanks

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Posted by
Henagon

Re: Commercial Use Detected

Hi 03buecoupe, sorry but i don't have an email address for TV

Thanks

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Posted by Closed account
Not applicable

Dear TeamViewer User,

hey, on friday i got an Mail from TV. i will send the Form this week. I will keep you up-to-date.

Have Fun ;-)

-------------------------

 

Dear TeamViewer User,
 
Thank you for your request regarding being unblocked from using the free version of TeamViewer. After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately.
 
Requiring commercial users to purchase a license is also part of our effort to maintain the free version, and to therefore make help accessible to everyone. The free version is for people who are using it to help family and friends.
 
To continue using TeamViewer, there are two options for you to consider:
 
1) We encourage you to purchase a license that fits your needs: https://www.teamviewer.com/pricing
 
If you need help finding the perfect license, our sales team will be happy to assist you personally: +49 (0)7161 60692 50
 
2) THIS FORM (link deleted - Form is on my ID) is a declaration of private use that needs to be printed, signed personally and sent back to us to the following email address [email address removed  by moderator- requests not associated with an already-submitted ticket and already in-process will not be accepted]
 
When you return this to us, we will review your response confirming your declaration of private use and use this to determine whether we can re-enable your use of TeamViewer.
 
For more information regarding the commercial use of the free version of TeamViewer, please refer to our community statement: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...
 
 
We are looking forward to hearing from you.
 
Kind regards,
Your TeamViewer Team

 

TV.jpg

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Posted by
Neutron

Re: Dear TeamViewer User,

Wow $50/mnth for one connection what a rip off! I used to use it a lot up till today, 5 family members requiring assistance occasinally plus I use it to control my other home computers instead of flipping the monitor and keyboard back and forth. Good program but not interested in filling out forms or paying **Please do not discuss price**. I would've sprung for **Please do not discuss price** just to get rid of the nag and not have to reinstall another remote control everywhere. **Third Party Product** will be fine thanks though for forcing me to waste a bunch of time. Sorry I ever switched to TV and told people how good it is.

...Not to mention how concerning it is, from a privacy point of view, to know TV is collecting and processing data to make such a judgement.

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Posted by
Henagon

Team Viewer Commercial Use

I have been using TeamViewer for a year or so now. I had an issue about 6-12 months back complaining that I was using TeamViewer for commercial use... After looking at my connection history, the support team made me sign and send a form saying something along the lines that I assure I am not using TeamViewer commercially. I filled out the form, and after a week I was good to go to connect to my other PC again. The time has come yet again where I am getting the We Believe Team Viewer Is Being User Commercially prompt, and closes my connection after about 2 minutes. 

How do I use TeamViewer:

I use it to connect to 1 PC on that's on my home network when I am at home, or sometimes I will connect to the PC remotly using the TeamViewer app. 

What I don't use TeamViewer for:

I don't have an association with TeamViewer connecting to any buisness, or doing an I.T. related issue for other people.

I don't use TeamViewer to earn a profit.

I don't use TeamViewer as an addon to anything I sell... nor do I sell anything.

If a moderator wants to contact me, I will be more than happy to send all the needed files and discuss further how I use TeamViewer. I will also sign another one of those Personal Usage Forms if needed. These 2 minute connections, then 15 minutes in between is killing me.

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Posted by
Photon

Re: Team Viewer Commercial Use

I would also like to find out how to get that form and connect to my home PC from Home and while I am at work. I also don't use it for anything other than connecting to my home computer. Not used for profit or commercial use in any way.

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Posted by
Henagon

Re: Team Viewer Commercial Use

i have encountered the same problem today as well. i have been using it to access my home computer and all of a sudden my connection terminated because commercial use was detected

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Posted by
Neutron

Re: Team Viewer Commercial Use

This is effecting me too.

I'd start by filling out their form here :https://www.teamviewer.com/en/support/commercial-use-suspected/

Hopefully they just changed something stupid and fix it quickly, but their FAQ says to fill out that form to get you working again.

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Posted by
Digon

Re: Team Viewer Commercial Use

I am getting the false commerical use message again. I had the same problem in 2016. The ticket number at that time was #2765304 and this got fixed quickly.

I am retired and have been unable to walk unaided since 2006. I have used TeamViewer for several years to access the computers in my home. I also use TeamViewer to access my families’ computers. I have NEVER used it commercially and have NEVER earned any money using TeamViewer. I have reread your non‑commercial requirements and I clearly meet these requirements.

Let me be very clear. I have NEVER used TeamViewer commercially and have NEVER earned any money using TeamViewer.

I hope we can fix this situation quickly.

Thank you for your help.

Sincerely,

Kenneth West

[email removed by moderator]

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Posted by
Electron

Long term user today got teamviewer "suspected commercial use"

I use teamviewer to access computers in different room's.  All on the same network, one is a media PC and has long connection time.

But i suspect my VPN usage caused it.  I had 2 computers both using VPN's with no issue.  I recently added  3rd computer and VPN was slow connection.  It had many connection's, lots of IP's in last 24-48 hours, trying to troubleshoot unsucesfully during which i got hit with this suspected commercial usage.

I filled out the form but wondered if anyone can help me here?  I'm hoping you can see from logs they are all on the same home network. 

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Posted by
Henagon

Re: Team Viewer Commercial Use

I also use TV to connect to my PC at home from work. 

I am receiving commercial use messages and getting cut off today.

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Posted by
Henagon

Re: Team Viewer Commercial Use

As I mentioned prior, I already filled out the form. I also sent a support email to them. This was all about a year or so ago, when this problem happened the first time. Now it's happening again and nothing has changed on my end.

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Posted by
Henagon

Re: Team Viewer Commercial Use

Since this is suddenly happening to many people, I suspect it's a bug at Teamviewer's end. 

The timing of this bug is probably my fault, as I'm about to go on vacation for a couple of weeks, and was relying on Teamviewer to access my home computer while gone. Guess that won't be happening...

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Posted by
Henagon

Re: Long term user today got teamviewer "suspected commercial use"

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Posted by
Neutron

Re: Long term user today got teamviewer "suspected commercial use"

me too, where do I email to let them know that I am also one of those people in this category?

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Posted by
Digon

Re: Long term user today got teamviewer "suspected commercial use"

Same here, just started using Norton VPN  a couple of weeks ago. I'd already had several reCAPTCHAs trying to do a simple Google search. For those, disconnecting the VPN and reconnecting cleared up the problem, apparently getting away from a "bad" (maybe just busy) IP address.

I tried the  commercial use suspected  page to reset, but it seems to have problem with my TeamViewer ID. The message "Please enter your device id as it appears in your TeamViewer client." appears each time I try to submit. I've tried what I consider my TeamViewer ID, as lower case, first letter capitalized, all caps, email address, and Windows machine name, but nothing appears to work. The title on the field says "TeamViewer ID", so I didn't expect some of these options to work, but just gave it a shot.

Not a big deal at the moment, since I mostly use TeamViewer at home. I can just get up a walk to the other computer. It will be kind of a nuisance to find a replacement for the times I travel, but TeamViewer has a couple of annoying issues anyway. It sometimes fails to render specific windows, especially when connecting to my older Lenovo ThinkPad laptop.

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Posted by
Electron

Re: Team Viewer Commercial Use

If anyone from teamviewer can get me that form I would be very thankfull.  Longterm user got this and I in no way am commercial, make/sell products.

I suspect me adding a PC and troubleshooting VPN slow connection caused mine as did thin in last 24-48 hour's. Or could be amount of time connected to my media pc.   I'm just hoping they can see mine are all on the same local network.

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Posted by
Electron

Re: Long term user today got teamviewer "suspected commercial use"

Thank you for post claytone.  I am highly suspecting me using VPN's is causing it to.  If they looked at IP 3 computer's were in different IP's for me.  But in reality they were all in my house different room's. 

It was just 2 until last 48 hours or so.  So wondering if the 3rd computer i just added in last day or two was what caused it.   Idk how many IP's it got when I was troubleshooting VPN speed. Would not suprise me if 25+ different IP's. 

I'm just hoping they can see on same local network and hopefully put me back to regular.  As I'm in no way commercial.  

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Posted by
Photon

Re: Long term user today got teamviewer "suspected commercial use"

I am also experiencing issues with this. I've absolutely NOT used this for commercial use and now I'm unable to remote into my home computers while I'm away. Please fix this. No, I'm not going to buy your software, I'll simply use something else. 

Thank you

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Posted by
Digon

Re: Team Viewer Commercial Use

The "commerical use" bug bit me today. I found the two similar but different forms below. I was finally able to submit the second one using the numeric TeamViewer id (### ### ###) in the device ID field. The first one asked for "TeamViewer ID", but didn't like the TeamViewer user ID I submitted. The second also asked for a log file, so I sent the latest one along. I'm not going to hold my breath, since the form says "answering your request may take up to 30 days".

https://www.teamviewer.com/en/support/commercial-use-suspected/

https://www.teamviewer.com/en/support/personal-use-verification/

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Posted by
Henagon

Re: Long term user today got teamviewer "suspected commercial use"

I also have this problem, can somebody solve this please?

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Posted by
Digon

Re: Long term user today got teamviewer "suspected commercial use"

Yes, I'm going to look around for a new product.I really can't justify spending [the price has been removed as per the community guidelines.] when for the most part I could just get up, go upstairs, and sit down at the other computer.

I found there are actually two similar pages for arguing your case, links are below. I got the second one to work by including the numeric device id (### ### ###) in the device ID field. This form also requires submitting a TeamViewer log file, which I did.

The "commercial use suspected" form asked for a  "TeamViewer ID",  and wanted the numbers as well. This doesn't make much sense, since the numbers identify a particular computer. I now have two blocked computers, I'd like to get them unblocked at the same time.

The two forms actually have different purposes, The first one talks about the commerical use messages we've been seeing, and promises a response in 7 days. The second one talks about an expired trial period, something to do with the options selected when installing TeamViewer, and says a response may take up to 30 days.

I've now submitted both forms, so we'll see what happens.I really thought the second form was just a different version of the first, but failed to read carefully, due to frustration over trying to figure out what the first form wanted.

https://www.teamviewer.com/en/support/commercial-use-suspected/

https://www.teamviewer.com/en/support/personal-use-verification

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Posted by
Digon

Re: Team Viewer Commercial Use

Add me to the list of very angry people this morning. I ended up just removing Teamviewer and setting up RDP with noip for dynamic IP access. This happened before a couple of years ago, and they were swift in resolving my issue.  Now, it is completely the opposite. Not only can we not create a ticket or write to the support email, it now takes forever to respond. HUGE, HUGE contrast to their customer service before where it was almost immediate.

I hate being a second-class citizen to Teamviewer. I would not have minded paying for a personal license, but they don't offer one. It does not make sense to pay [The price has been removed as per the community guidelines.] for a business license when I only intend on using it personally.

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Posted by Closed account
Not applicable

Re: Team Viewer Commercial Use

Me Too....

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Posted by
Henagon

Re: Team Viewer Commercial Use

I also started having this issue as of today. I don't use the software commercially. I use it strictly on my personal computers.
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Posted by
Henagon

Re: Team Viewer Commercial Use

Found this link. But yes its frustrating getting that message. I get that people need to pay for corporate use, but its frustrating for home users having to deal with paranoid bots assuming corporate use. Properly check before blocking I'd suggest.

https://www.teamviewer.com/en/support/commercial-use-suspected/

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Posted by
Digon

Re: Team Viewer Commercial Use

Just popped up today.  No idea why commecial use would be suspected.  I use it to connect to PC's and a laptop in my house.  Occasionally use it to troubleshoot my 88-year-old mother's PC.

Also having trouble with the form.  It wants to see "affected teamviewer ID."  I'm putting in the computer name in the "my computers" list, but keep getting "Please enter your device id as it appears in your TeamViewer client."

Great service when it was working.  Don't know what to do if I can't even submit the request form.

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Posted by
Digon

Re: Team Viewer Commercial Use


@MaGiiK wrote:

I filled out the form, and after a week I was good to go to connect to my other PC again.


Do you happen to know what goes in the Affected TeamViewer ID field in the form?

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Posted by
Trigon

Re: Kicks me off after 5 minutes

Apparently TV suspects you are using TV as a commercial account. Go to tech support or HElp on their website and search there for help on explaining your use is personal.
Ram

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Posted by
Henagon

Re: Team Viewer Commercial Use

I have the same problem today, July 29. I have never used it for commercial use at all. I don't even use it to transfer files, just to control my personal servers remotely. I hope this is just some new bug that they quickly fix, otherwise I guess I'll just have to switch to "Third party product". Luckily, there are alternatives if TeamViewer wants to alienate its user base, but I hope that isn't the case. I understand that they're not making any money from me, but if you claim to offer free software forever under specific conditions, and then kick people off for not following the rules even when they are, it makes you look like a bad company. My 2 cents.

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Posted by
Electron

Re: You can't open a ticket, instead look at the first post i...

What a pain, not sure what's going on... I just switch to a free product... what a shame, I have used teamviewer for years for personal use only, and now it's become a product that I feel is no longer worth all the hassle that I'm having to go through just to use it for my personal use.  I'll just use a remote desktop product to get to my windows machine, and use something other product for getting to my linux servers....  Sad to say, I could never recommend this product for commercial use...

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Posted by
Henagon

Re: Team Viewer Commercial Use

i got booted out today but only on one of my computers. and its the one i absolutely need it on because i have no monitor hooked up to it. i think mine got triggered because i just got a brand new macbook so because i have 3 computers on the same account, plus my phone, it probably thinks im using it for commerial purposes

super annoying, please fix

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Posted by
Hexagon

Re: You can't open a ticket, instead look at the first post i...

Heh, just saw this when my TV connection expired: Work flexibly from home for only [removed per Community Guidelines - Do not discuss price]. I guess this is what they were after, after all.

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Posted by
Pentagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Oh well. Today I am getting the warning again when i connect to my that PC that I upgrade TV on yesterday.

it still doesn't cut me off even though it says it will.

I submitted the form today. Let's see how long it takes. Their message says it will take seven days.

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Posted by
Electron

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Same problem here. My account is mistakenly considered commercial. Please fix this!

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Posted by
Henagon

Goodbye TV, Hello **Third Party Product**

Too much of a hassle to get TV to recognize me as a personal user.

I have switched to **Third Party Product**. Essentially the same thing as TV and no hassle. 
Here is how: 

[Removed as per Community Guidelines.]

Ending a years long relationship with TV because of this Commercial User Detected issue.

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Posted by
Neutron

Re: Goodbye TV, Hello **Third Party Product**

I guess, I will follow

 

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Posted by
Electron

Re: TeamViewer thinks I’m using the software commercially!

I have used this for years to support family and log into my own computers at my home with the same location/IP. 
Today I got the commercial usage suspected / can only log in for 5 minutes at a time.

Strange, is there a change in policy?

Filled in the form and will see what happens

However it may end.

THANK YOU FOR A GREAT PRODUCT FOR ALL THOSE YEARS.
I HOPE THERE ARE MANY MORE TO COME.

Now back to reality, need to do some research on alternatives.

 

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Posted by
Digon

Re: Dear TeamViewer User,

I did NOT receive an email from TV - but while I was doing maintenance on FAMILY computers (my Parents are 'not allowed' to attempt that ,, LOL )

I received a Pop-Up

 

I AM NOT COMMERCIAL/CORPORATEI AM NOT COMMERCIAL/CORPORATE

I used the 'Feedback' link to explain to them that I AM PRIVATE

-- Yes Please,  SnowBallOne -- keep us informed

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Posted by
Photon

Knocked out

I have purchased Teamviewer but now after about 3-5 minutes i get locked out for 10 minutes and I get a message saying that I must upgrade. ?

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

Interestingly - TeamViewer only seems to give me the commerical use warning when I use it from specific locations.

[removed per Community Guidelines]

It's a real shame that TV can't be bothered to sort this out - it's a very useful program, but it's becoming increasingly obvious that they don't give a flying **bleep** about free users and, it would seem, don't want us using their software. Maybe there are too many of us and we're using too much of their resources - but you think they might just introduce a "home support" subscription instead of just annoying everyone like this.

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Posted by
Henagon

Re: Commercial Use Detected

I have wrote an email with proper document which teamviewer staff needed and its more then a year and noone replied.

I am user with disabilities (wheelchair) and teamviewer helped me a lot connect to my other computers that were not my immediate reach. Teamviewer as a company doesnt care about their users.

What a shame.

PS: my email with form teamviewer needed was sent Thu, Jan 24 2018, 3:07 PM

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Posted by
Trigon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

To my friends here, the hiding of third party software names is a no-no as you can see from the email I got from TV. So a warning to all "the OVERSEER is watching us all." May you all live long and prosper.

Hi, tinkerstoys,

We really appreciate your participation in the forum. :-)

But, please stick to the User Guidelines  (https://community.teamviewer.com/t5/Community-Guidelines/User-Guidelines/m-p/8#M1) and try to discuss TeamViewer only.

If you are angry, that's ok. But please always be courteous and polite and do not start talking about third party products.

So, this is the last advice to stick to the guidelines. Otherwise, there can be temporary ban consequences. 

Thank you very much, and if you have any further questions, please feel free to answer this message. 

Looking forward to seeing you again participating in the forum.

Have a great day and a good start into the week.

All the best,
Natascha