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Posted by oertei63
Electron

Suspected of commercial use... 5min limit

I have the issue of being commercialy suspected. I use teasmviewer 14 on 3 household computers,all of which are only used for gaming and video sharing. I am thinking I have been flagged due to windows10 being set to "workgroup" . All of the computers are dualboot with windows and linux/ubuntu, and windows 10 is the only one that gets flagged as commercial use, and any computer that connects to the win10 computer get flagged as well. As isaid win10 is set to "workgroup" because microsoft removed the option to have computers set to "homegroup". When I boot into linux there is no issue using the same machine to do the same things. So is there any work around to this? or are  windows users out of luck

Posted by AkiO
Henagon

Blocked account

Hello,

my name is Petr Hanousek, I work in Slot Group a. s. company. We used licenced account for this company, used 10 and 13 verzion of TW.

Team Viewer use with [personal information removed] for company.

But I also use Team viewer for personal use. With email [personal information removed] from different pc, but on same Ip address. On company network. 

Please unblock my personal account, becouse I use it for conect to my home pc.

Not for working. I had this problem in the past. And TW support unblocked my account.

Thank you so much

Wirth best regards

Petr Hanousek

 

 

 

Posted by Sevcik
Henagon

Re: TeamViewer thinks I’m using the software commercially!

To what email address to send the document?

Posted by KC9LZI
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Me too!
This may be a tactic to get more paying customers.
Posted by mikee
Trigon

Re: TeamViewer thinks I’m using the software commercially!

I just got the same thing on another computer. This is a computer at work, which may be why it shows commercial use. However I almost never use this computer and only to connect to home or family if needed.. Its not even set up for remote access. It says connections are limited to 5 minutes, but in reality the coneection drops in 5 seconds or less and then blocks for 15 minutes. My mom just called with computer problem, but I cannot help, at least not with teamviewer.

This is the the second commercial use suspected for me this month. Looks like TV really wants to loose some users.

Posted by BWG
Neutron

Re: TeamViewer thinks I’m using the software commercially!

Thank you. Just curious, what do you base this decision to flag peoples accounts on? I'm concerned that my privacy is being violated.
Posted by nadiajaafar
Photon

Request TeamViewer ID reset due to commercial use detection form not working

When I go to the reset page the form does not allow any typing in the Affected ID field -which is required. A line appears and no typing shows up.Screen Shot 2019-10-10 at 6.33.32 PM.png

Posted by TeamViewer Staff
TeamViewer Staff

Re: Request TeamViewer ID reset due to commercial use detection form not working

Hi @nadiajaafar,

I suggest that you read the following link: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...

It will help you with your problem.

Cheers

Leo 

Posted by SteveP666
Digon

Re: TeamViewer thinks I’m using the software commercially!


@BWG wrote:
Thank you. Just curious, what do you base this decision to flag peoples accounts on? I'm concerned that my privacy is being violated.

Same here!

Posted by SteveP666
Digon

Re: Has ANYONE had their commercial use block removed....


@Closed account wrote:

 

Has ANYONE had their commercial use block removed?

If so, how long did it take?

Can you give the rest of us any hints on getting a quicker response?

JWK in RVA

 

 


I did back in August.  They restored it about 5 days after I submitted the Declaration of Personal Use.  But that was after I submitted the request to unblock.  Don't recall and can't tell how long it took to get the response to the request.  

After all that they just blocked me again.  So I signed a new Declaration and emailed it directly just now.  We'll see what happens.

Posted by alekdavis
Henagon

Re: Is connecting to a home PC from work considered commercial use?

TeamViewer: Are you there? Would really appreciate a response.

Posted by Rings
Trigon

Re: Has ANYONE had their commercial use block removed....



I just got a response to my 3rd or 4th email declaring private use, which is a first (they've never responded to one before.) They said that they don't believe me and think I'm using it commercially! They gave me 2 options: either buy teamviewer for commercial use, or sign a "declaration of private use that needs to be printed, signed personally and sent back to us to the following email address (redacted)"

I'm not willing to follow through with that for personal reasons. I'm not giving them my signature, full name, address, phone number etc. Are they out of their mind? They should be able to detect commercial use just fine with their algorithm AND a human involved. They clearly are not able to do so, or knowingly flagged me dishonestly in order to strongarm me into buying a paid account. Looks like I will be leaving Teamviewer after a long 10+ years if they think I'm a commercial user who connects to one person every other month.

Posted by Steve-in-FL
Trigon

Re: Request TeamViewer ID reset due to commercial use detection form not working


@nadiajaafar wrote:

When I go to the reset page the form does not allow any typing in the Affected ID field -which is required. A line appears and no typing shows up.


Make sure that you have NUMLOC on. Typing in that field without NUMLOC will result in no characters being entered.

I just tested the form at:

https://www.teamviewer.com/en/reset/?_ga=2.**Please do not post TeamViewer IDs**.**Please do not pos...

and it woirks with Chrome browser.

Posted by Steve-in-FL
Trigon

Re: Has ANYONE had their commercial use block removed....

I do not know how to refer to an older post, so I will repeat my comments here:

I filled in the online form for each of my 13 IDs. They unblocked 12 of those IDs within a few days. The 13th was still blocked. I filled in  the online form again with no results. Then I received an email asking me to fill in the "declaration of private use" form. I did so and listed the 13th ID (even though the form doesn't ask for the ID at all). That 13th ID was unblocked within 24 hours.

You ask for pointers, but all I can tell you is what I did. I submitted an online form for each ID I have and on the form listed all of the other IDs, so everything could be cross-referenced, if necessary. I showed the name assigned to each of the IDs. For each ID that "looked" commercial, for example DATASERVER, I explained that it was used only in my home and for a specific, non-commercial purpose. When they asked for the "declaration of private use" form, I also listed the ID and the name assigned. That's it.

All I can say is that it worked for me. But I know that the system is unclear, appears to be arbitrary and is inconsistent. I know that the trigger is not only the IP address, since the ID that originally did not get reset was one of seven in my house, so they all shared the same WAN IP address.

Other people have not been so lucky, with no action of any kind in response to their forms. Can't say why.

I consider the unblocking a response, so I was not unhappy that they didn't write me an email when they did that. It's not good public relations, but my concern was unblocking - I consider that the important part of the response. In fact, the only email I did receive, was the one that said I needed to fill in the Declaration of Private Use. The responce I got for that one was, again, unblocking, but no email.

Good luck.

Steve-in-FL

Posted by T3GTerry
Henagon

Re: Commercial use detected blocks usage completely

I have been in communication with TV the last few weeks for the same exact thing. I have two cell phones, two android tablets and two laptops and a desktop ALL IN MY HOUSE. But due to my health I am unable to get around back and forth from room to room as much as I used to so if I need something from one device or I need to view something on another device then I use TV. HOWEVER here lately THEY SUSPECTED ME OF COMMERCIAL USE. So I filled out all the forms and they sent me a response. I will copy and past the one line that sums it all up ............ After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately. Guess what? Not only can they not CONFIRM that I am NOT using it for commercial purposes but they are not confirming that I am either. **bleep** sure glad courts don't work that way. We are sorry sir but we can't confirm that you didn't rob that bank so we are going to put you in jail anyway. I will install a virus on my PC before I pay them for the use of something that they are falsley claiming is free when it is not.

Posted by T3GTerry
Henagon

Re: Commercial use detected blocks usage completely

I would LOVE for them to PROVE that there is commercial use on my network to or from it.

Posted by T3GTerry
Henagon

Re: Commercial use detected blocks usage completely

I will buy 10 licenses if they can prove or can provide evidence of commercial use on any of my devices. PERIOD. How about it TeamViewer. I am calling you out. Do you want to protect your reputation as a company? Am I lying about it or are you?

Posted by T3GTerry
Henagon

Re: I’m not using the software commercially!

NO ONE WILL PROVE IT. They just CLAIM that you are doing that. Give up and go find some software from some other company.


@stevelin wrote:

Hello

Teamviewer detected commercial use. But I‘m not.

I just use it to solve my mom's computer problem at home.

I have already filled out the form. But I have never received any reply emails.

Can you help me?


 

Posted by Rings
Trigon

Re: Commercial use detected blocks usage completely

I've already ditched Teamviewer completely. **Third Party Product** not only works better, it doesn't falsely accuse it's honest customers of commercial use!

Posted by DanLester
Trigon

Re: Commercial use detected blocks usage completely

TeamViewer has a few capabilities that other free options don't. The other free options (that don't have "commercial use" garbage) allow remote control of other machines with ease, but are less capable in file transfers.

Having had my TV privileges removed because of alleged "commercial use" (those allegations being entirely false), and having those privileges restored by submitting a "self declaration of personal use", my going forward strategy is simple. Use TeamViewer, but DO NOT DEPEND ON IT. Have alternate remote control apps available and proven, and ready to use. As to file transfer, there are many file sharing apps available that can be put on both local and remote machines that will do the job.

I should add that , not infrequently, TV just refuses to connect. When that happens, I just quickly switch to my ready-to-go alternate app.

As a result of my "commercial use" denial, I still use TV, but I no longer depend on it.

Posted by Steve-in-FL
Trigon

Re: Commercial use detected blocks usage completely

I agree and have a few comments.

@DanLester wrote:

TeamViewer has a few capabilities that other free options don't. The other free options (that don't have "commercial use" garbage) allow remote control of other machines with ease, but are less capable in file transfers.


One of the functions that TeamViewer has that I like and make use of is the "computers & contacts" list. It maintains a list of all "other end IDs" along with a description. I do not need to maintain a separate list of those.

Another function I like is that TeamViewer will display or notify me when another machine is up and ready. I can look at my contact list and see what machines are online and which are not. That's handy when I reboot a remote machine and I am waiting for it to come back online. I don't have to keep trying to connect - TV will pop up a notification telling me the machine is back.

@DanLester wrote:

...my going forward strategy is simple. Use TeamViewer, but DO NOT DEPEND ON IT. Have alternate remote control apps available and proven, and ready to use. 


I agree. I think your strategy is spot on. I would further stretch it to apply to almost every product you (or we all) use. Browsers, registry cleaners, video players, pretty much everything, should have a tested alternative ready to go into service.


@DanLester wrote:

I should add that , not infrequently, TV just refuses to connect. When that happens, I just quickly switch to my ready-to-go alternate app.


I've never had this experience. When I get a failure to connect, there has always been a problem on the other side. (Many times, a problem on the other side is the reason I am trying to connect.) Of course, I have only my own and friends machines as a basis for survey, but I've probably made 100s of TV connections over the years and that's what I have found.

I occurs to me that the overhead of TeamViewer cloud resources in maintaining the currect status of all the TV IDs connected at any given time might be substantial. Maybe that's one of the reasons why they are trying to get commercial users to pay up. (This does not, of course, excuse the method they are using to do that, which, I think we all can agree, is pretty poorly managed.)

Posted by musicreporter
Trigon

Re: Commercial use detected blocks usage completely

Very good.

You just articulated what I have been doing the last few months.

TV is primary, but I have another app that works as easily. [third party product]

I have tried several apps and the one I mention is the best for me. 

 

 

 

Posted by Cassel
Henagon

Suspected of Commercial use AGAIN and AGAIN

I just upgraded my home desktop to Windows 10 so I have all my programs to reinstall and reconfigure. Since I am away this weekend, I am trying to do that remotely with TV. I reinstalled TV 2 days ago and now, with my son at home on the desktop, we are trying to reconfigure my computer, but TV insists that I am using it commercially, and terminates after a few minutes. Then, when I try to reconnect, I am told I have to wait another 15 minutes or so after disconnecting. This is getting silly.

My desktop is at home on a HOME service. My laptop is with my at my daughter's place on a HOME service. My son is helping me and he is NOT a client, nor is he a technician.

It is far from the first time. I NEVER use it commercially. Where do I send this AGAIN to get unblocked? This is really getting more and more frustrating because everything seems to mean commercial, even if it is not. It was considered commercial when I was checking my home emails but connected through the work wi-fi. It was considered commercial when my phone connected to a restaurant wi-fi when I was away. And now, it considers it commercial when I connect with my desktop at home!?

Now, I am wasting a lot of time with TV while trying to reinstall all my programs simply because it THINKS it is commercial. And sending whatever file (again) to whatever email will also take more time.

Do I sound frustrated? I am.

What is my next step?

Posted by yangeryanger
Henagon

Re: Commercial use detected blocks usage completely

Sadly they don't respond as fast as they used to. I also have switched to that software.
Posted by juan_ma
Photon

Re: Suspected of Commercial use AGAIN and AGAIN

I'm having this same issue. Never used Team Viewer for commercial use, helping by parents with their phones and my brother with his PCs is not making me any money.

How can I get my account reviewed and clear so I can support my family again? Already looking for options, but there is nothing as good as Team Viewer for Android phones.

Posted by Scottac707
Photon

Re: Suspected of Commercial use AGAIN and AGAIN

i have used this for years and now this is happening whats going on??

Posted by vounter
Henagon

free account

why i get 5 minut restriction to my connections?

Posted by Jmatson
Digon

Re: free account

I just started getting this message. Saying commercial use suspected. But it's just my personal computer.
Posted by Jmatson
Digon

Re: Suspected of Commercial use AGAIN and AGAIN

Wondering the same thing. It's just my personal computer. And I'm getting this message also.
Posted by DanLester
Trigon

Re: Commercial use detected blocks usage completely

I'll just say that, indefense of what I said above, many times when I try to connect with TV, it is unable to do so, and just sort of hangs, and I switch to an alternate connection app and it works fine.

Posted by DanLester
Trigon

Re: Suspected of Commercial use AGAIN and AGAIN

This has been covered repeatedly, and in volume, on other threads. Welcome to the club.

You cannot "argue" with TV about this. They will not listen. Nor will they present evidence. But what you CAN do is submit a "self-declaration of personal use" which is basically a solemn, contractual promise that you won't every do it. See

https://www.teamviewer.com/en/reset/?_ga=2.17204857.**Please do not post TeamViewer IDs**.**Please d...

Once you do this, most likely, they will restore your sevice in a few days. They will NOT contact you to tell you that your sevice has been restored, so don't wait for that.

In the meantime, get yourself set up with any number of free apps that control remote computers without this "commercial use" garbage. They won't let us quote their names here, but there are a few good ones. TV has a few advantages compared with those, but for basically controlling a remote computer, those others work just fine. Have them ready to go, and DO NOT DEPEND on Teamviewer.

Finally, understand that if you're using TV for free, you're getting what you're paying for.

Posted by Yershov
Digon

Re: Commercial use detected blocks usage completely

I seriously believe that the unfounded accusations of the TV program can be seen as defamation, with all the ensuing legal consequences. Thus, unreasonably offended users can appeal to the courts with a claim for moral damages.

Posted by tazz411
Henagon

SO FED up with Teamviewer Support (Lack there of)

In all my years I have never had worse Customer service than I have from Teamviewer.  Just because I use the Free Version does not mean we should be ignored. They offer the free version so why don't you support it.  I have been dealing with the error Suspected commercial use. This is the 3rd time this has happened the other time they asked for logs and stuff and they confirmed I was not.  This time I have been asking for a resolution for 4 Months.  I have summited multiple tickes and sent responses to emails a dozen times they go unanswered.  The time I did get a response they made me submit a form (Affadvit) that I am using it for personal only, I sent that in and they said they fixed it.  When I replied that I was still getting the error I went another month before they replied and they said I gave them the wrong number.  Funny because they said it was fixed they only fixed one of my devices.  I stated I need my ID fixed not just 1 machine.  I also asked why they never asked me for logs and stuff like the first 2 times but instead asked me to fill out and sign an affidavit. And I still sit with an unusable Teamviewer.

Posted by mencik
Digon

Re: Suspected of Commercial use AGAIN and AGAIN

I filed that form, and it has been two weeks. I have heard nothing. I have never used TV for commercial use. I have no need to use it for commercial use. I use it only to help friends from church and family members so that I do not need to visit them in person.


@DanLester wrote:

This has been covered repeatedly, and in volume, on other threads. Welcome to the club.

You cannot "argue" with TV about this. They will not listen. Nor will they present evidence. But what you CAN do is submit a "self-declaration of personal use" which is basically a solemn, contractual promise that you won't every do it. See

https://www.teamviewer.com/en/reset/?_ga=2.17204857.**Please do not post TeamViewer IDs**.**Please d...

Once you do this, most likely, they will restore your sevice in a few days. They will NOT contact you to tell you that your sevice has been restored, so don't wait for that.

In the meantime, get yourself set up with any number of free apps that control remote computers without this "commercial use" garbage. They won't let us quote their names here, but there are a few good ones. TV has a few advantages compared with those, but for basically controlling a remote computer, those others work just fine. Have them ready to go, and DO NOT DEPEND on Teamviewer.

Finally, understand that if you're using TV for free, you're getting what you're paying for.


 

Posted by gorzov
Electron

limit of time

I have time time 5 minutes on my account . I use it for uncommercial way. Bud it is uncomfortable to do something with my devices remotely when you have just 5 minutes limit.

Thank you for help

Posted by Realnoize
Digon

Re: limit of time

It's even worse for me. They said I have 5 min, but it disconnects me after about 30 seconds, EVERY TIME. I use TV mainly to help my mother with her PC, and occasionnaly, a distant friend when he has problems he can't solve. And that's pretty much it.

Now, all of a sudden, I'm flagged for commercial use. With 30 sec. time limit even when told it'll be 5 min. I can't work with this. Last night, I spent a good deal of time with my mother on the phone, trying to make her install another solution, which was overly complicated for her. But now that we're set up, even if the TV team restores my licence to personnal use (filled the form), I'm not sure I'll ever use it again, given that it could trigger the commercial use flag again at any given time, making their product completely unreliable.

I understand that TV may not give any major importance to free users as they don't bring in any direct money, but I think they fail to realize that those free users can sometime be involved in the purchase process of a remote desktop solution for the business they work for and stuff like this is very bad publicity for them, and enough to not even be taken into consideration by businesses (the "personnal use" solution is unreliable for many, why would they trust them with a commercial licence?). I understand TV want to look like "good guys" by offering their product for free for personnal use, but this is starting to backfire on them with all those people using it for personnal use being flagged as commercial users all of a sudden for reasons no one seems to know.

I admit I'm a bit curious about the algorithm that flags these accounts, and what it bases itself on to determine commercial usage. Obviously, it doesn't do a very good job at it.

And telling people their sessions are limited to 5 min and giving them only 30 sec is also not doing a good job at showing their products and services in a good light. Even if those are non-paying users, you should ensure you stay true to what you're telling them.

While your features and your prices are part of a selling pitch, your image and reputation play as big a part, if not a bigger one, in getting your services bought by businesses.

Posted by Whitedavidp
Digon

Re: Yet Another Commercial Use False-Positive

I am not sure if this is how the resolution process is supposed to work. But after filing my form online and waiting maybe a week, I received and email stating that TV was still suspecting commercial use. This email pointed me at another form to download, completel, sign, and email back. I did this several weeks ago. But until today I kept getting commercial use warnings trying to remote control this one (of several) devices. Suddenly when I tried this morning, all worked as it once did with no more commercial use warning or restrictions. I have presumed that I would hear back one way or the other but nothing except now it suddenly works. I hope it stays this way. Cheers

Posted by dkmackie
Henagon

Re: Suspected of Commercial use AGAIN and AGAIN

After 3 1/2 months of inaction on TV's part, I have decided to part ways. This is the second time I have had problems with TV "commercial use suspected". The first time it was resolved on the first try. This time NOTHING, no response YES or NO, just nothing after 3 1/2 months and attempting to resolve it 3 times over that period.

[removed per Community Guidelines]

Regardles, I am done with TV and their ludicrous "free for personal use" lies and deception and inaction. I have been a loyal user of the product for over 6 years, but no more.

This kind of publicity will hurt their business bottom line in the end as more of us get tired and give up on them.

Sorry to have to go, but I can't do the 30 second timeout thing I have been experiencing. Just doesn't work.

I'll continue to monitor these boards to see what other solutions others come up with, but rest assured, even if TV comes through and fixes this problem they have lost my confidence in their product. One that I have NEVER EVER used for commercial use.

I wish you all the best.

Doug


@WB4IUY wrote:

Yep, been there, done that with the declaration, form messages, etc. I don't know what the issue is with their system that thinks a retired guy with a bunch of old boxes around the house is business related, but I burned out ans started looking around.

A free one that is super easy to use is ***Third Party Product*** . I have all my boxes on it and it's fast, works great, and is free for home use.

Dave


 

Posted by pv7721
Hexagon

Re: Suspected of Commercial use AGAIN and AGAIN

Posted by mencik
Digon

Re: Suspected of Commercial use AGAIN and AGAIN

I wish the company were as quick to respond to the Declaration of Personal Use forms as the moderators are to edit posts to remove the names of third party products.

Posted by Rings
Trigon

Re: Suspected of Commercial use AGAIN and AGAIN


@mencik wrote:

I wish the company were as quick to respond to the Declaration of Personal Use forms as the moderators are to edit posts to remove the names of third party products.


I was thinking the exact same thing. Though I also wouldn't give them my personal info to continue using a product that should be free anyway, which is why I moved on to a third party product which is not only true to their word, also runs much more smoothly! [removed per Community Guidelines]

Posted by Skywalker2
Neutron

Flagged for commercial and no response

I am hoping some admin or teamviewer associate can help.

I was flagged as a commercial user 2 months ago despite only using it to help my friends and family. I requested a reset twice, was told to supply a document indicating i was using it for personal use, which i did, and still no word. When i reach out to teamviewer, i get no response. I am unable to help my family and impossible to get any update on this. its incredibly fustrating.

Posted by Shahesam84
Henagon

Re: limit of time

I have the same problem. Is there a form to submit an account review on teamviewer website? What is the solution?

Posted by Rings
Trigon

Re: limit of time


@Shahesam84 wrote:

I have the same problem. Is there a form to submit an account review on teamviewer website? What is the solution?


It's not worth it. Don't waste your time. You will wait for 14 days only to be sent an email stating that they believe you are actually using the software commercially anyway, and will request you give all your personal info (full name, full address, date of birth, signature, etc.) for them to "reconsider," however long that will take. And, they will not even tell you that they've fixed your account, so you won't even know if/when you're good to go. Just use an alternative. One that involves a table for working on, or desk.

Posted by johnzageek
Digon

Re: Suspected of Commercial use AGAIN and AGAIN

Its not worth it. So many people are being "**bleep**" around by Teamviewer. And I think TV is enjoying the whole ord


@Cassel wrote:

I just upgraded my home desktop to Windows 10 so I have all my programs to reinstall and reconfigure. Since I am away this weekend, I am trying to do that remotely with TV. I reinstalled TV 2 days ago and now, with my son at home on the desktop, we are trying to reconfigure my computer, but TV insists that I am using it commercially, and terminates after a few minutes. Then, when I try to reconnect, I am told I have to wait another 15 minutes or so after disconnecting. This is getting silly.

My desktop is at home on a HOME service. My laptop is with my at my daughter's place on a HOME service. My son is helping me and he is NOT a client, nor is he a technician.

It is far from the first time. I NEVER use it commercially. Where do I send this AGAIN to get unblocked? This is really getting more and more frustrating because everything seems to mean commercial, even if it is not. It was considered commercial when I was checking my home emails but connected through the work wi-fi. It was considered commercial when my phone connected to a restaurant wi-fi when I was away. And now, it considers it commercial when I connect with my desktop at home!?

Now, I am wasting a lot of time with TV while trying to reinstall all my programs simply because it THINKS it is commercial. And sending whatever file (again) to whatever email will also take more time.

Do I sound frustrated? I am.

What is my next step?


It isn't worth it. Move on, there are more RA applications out there! I am moving on.... Sad part is TeamViewer doesn't really care, if they did "they wouldn't be violating their own terms of service" agreement. Would they?
eal.

Posted by johnzageek
Digon

Re: No resonse to my commercial use suspected tickets

It isn't worth it. Move on, there are more RA applications out there! I am moving on.... Sad part is TeamViewer doesn't really care, if they did "they wouldn't be violating their own terms of service" agreement. Would they?

Posted by Finnyfo
Henagon

Re: Suspected of Commercial use AGAIN and AGAIN

No machine seems to escape any commercial use check. I've given up submitting forms to Teamviewer and gone with the alternative.

Posted by musicreporter
Trigon

Re: Suspected of Commercial use AGAIN and AGAIN

yes i agree on no machine.

But i tested it, but found **Third Party Product** to be simpler easier and w better display.

To each his own

Posted by Xeovar
Henagon

Re: Suspected of Commercial use AGAIN and AGAIN

Same problem here, and becoming really annoying.

Had 5 pcs since I use TV, used to be no problem, last year become crapping about the commercial use suspected and cutting off after 30sec.

the PCs I use are my gaming desktop, work laptop, tablet, moms pc and wife's notebook.

It really stopped being useful with this **bleep**, I tried doing the request linked above, didnt help, TV support is not replying, guess time to switch solution. 

And I bought the licenses for company, as we are using commercially, and look, as a reward its crapping on me...

Posted by Realnoize
Digon

Re: No resonse to my commercial use suspected tickets

What is sad about this whole thing is that the TV team doesnt seem to realize that most people using their product for personnal use are usually the ones who give support to familu member and friends, so it is safe to assume these people are at least moderately knowledgeable and might be involved (or consulted) in purchasing decisions for this type of software where they work.

TV is just alienating a big chunk of people who would've been otherwise free ambassadors for their products. This is like free publicity. I mean, for most companies out there, having an army of people recommending your product wholeheartedly without being paid to do so is GOLD. Having people recommending the product to their employer because it works so well for them is GOLD.  

And somehow, the TV team look like they want to actually get rid of these people. And the business they'd be bringing to them.

I rarely saw a company so bent on negatively affecting their reputation this much. It's like they're doing it on purpose...

... maybe it's all part of the plan. Make most free users go away, and when the bulk of them have left, just say you stop offering the free solution for personnal use.  

Maybe I'm onto something here.... ;)

(EDIT : Apparently, the forum now replaced whole paragraphs of my text with "competitor's products" tags, despite me not mentionning any of them. wow. I mean, just... wow....  First their software wrongly flags users as commercial, now their forums wrongly flags users posts as talking about competition.... Again... wow.)