Hi,
I have set up 20+ accounts within my managemnt console but for some reason a few of these accounts never get the email to activate or trust a device. I have used the link to login for the 1st time https://login.teamviewer.com/cmd/joincompany
but it always then tells me to check my mail for the trusted devices link and it is this I never receive. Is there another way to get this link?
Hello @Robama,
Indeed, it is not the expected behaviour of the system.
What I recommend you to do, it to log in from a computer that works, and to set up the 2-factor authentication for your TeamViewer account. We even have a video tutorial that explains how to set it up: How to configure the Two-Factor Authentication (Video tutorial)
With the 2-factor authentication, you don't have to validate the trusted device via e-mail. The login goes all through the 2-factor process.
Note: Here is the list of the supported apps for 2-factor authentication
You will find general information about 2-factor authentication in our Knowledge Base article here: What is two-factor authentication for your TeamViewer account?
I hope this could help. If not, do not hesitate to ask your questions here.
Cheers
Jean
I never get the emails either. I'd like to know the email servers the messages should be coming from so that I may whitelist them.
signin-noreply@teamviewer.com is the address I received from them
I have an account on aol mail but whenever I want to add a computer it says it doesn't recognize the pc and will send an email which I never get. I then set up anoyher acount on gmail and with that account I can add a computer and get the link in the email.
Same for about a year would drive me nuts!
Changed email address from last working pc (not password) to use a different email. Wow I got confimation of email change email, and add trusted device email. So I downloaded teamviewer on my home server, and noticed it said login with user id, or email!.... so I tried user id/ password. It connected right away with no add device nag!!! Tried to change email back with no luck. no email at all. Actually it did not even change as it said it did. Add device emails still come to new address. At least it works.
Hi!
I had this issue for serveral weeks .. i changed my email adress and now its working again!
I've started running into this issue just last week. The email link has always come through in the past without issue. Checked my inbound SMTP to make sure it wasn't blocked by spam filters.
While I appreciate the suggestion to enable Two-Factor authentication, I don't see this as an actual solution since I've made no changes to my infrastructure and do not wish to require my mobile device every time I need to add a computer to my list.
Okay guys I found the issue and how to resolve it. It looks like you have to activate "Two factor authentication". You will have to be at a computer that is already logged into the TeamViewer software. 1.) From the software click on "Connection" Then click on "Open Management Console".2.) From the Management Console click on your name on the top right of the screen and choose "Edit Profile".3.) Now click on "Two factor authentication". 4.) You will need a smartphone app to generate the security token and to use when adding computers or for logging on to TeamViewers website. I use Duo Mobile. The only drawback to the Two Factor Authentication is that you have to use your mobile phone when logging in.I sure hopes this helps! I am not sure why Teamviewer hasn't responded with this solution. I was beating my head against the wall until I figured this out.
I also just now tried on a free account to replicate as that email is a gmail account. That account did not get a email to allow the device to connect..
Maybe someone can try to access their account from a differant browser or something, then look at the headers and give us a hostname and ip that the email comes from.
The only way I can get to management console is:
From the machine running the teamviewer account, in the teamviewer app,click on connection, then management console. It will open the browser and then let you connect. If I simple open the browser myself and connect, I can not, because of the error about trusted devices. Yet on neither account do I ever get the email.
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