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Posted by ag11
Henagon

disable 2fa without app autentichator and recovery code

Hi, 

I can't use my teamviewer account [The personal information has been removed.] because I lost 2fa recovery code and my phone app don't work anymore.

How can I disable 2fa on my account?

Thanks

1 Reply
Posted by TeamViewer Staff
TeamViewer Staff

Re: disable 2fa without app autentichator and recovery code

Hello ag11,

Thank you for your post!

At this time you will need to create a new TeamViewer Account if you do not have a security code or the recovery key to de-activate your Two Factor Authentication

Please review the following link for assistance regarding the removal of Two Factor from your account: Two Factor Authentication Activation And Deactivation 

Thanks! 

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