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Universal add-on for Android has been released. Learn more.

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Posted by
Electron

Re: Why Can't I Control my Android Device?

Same issue - Moto X4 running Android 9

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Posted by
Photon

Add-on for Zebra Handheld TC56

Hello i would like to ask if there is any add on for Zebra TC56. I am trying to remote control a device from quicksupport but there is no functionality and i am limited to view only.

Thank you

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Posted by
Electron

Re: Why Can't I Control my Motorola Droid Turbo 2?

Downloaded the latest version of TeamViewer Host, got it up, but (like many others) it's only showing the screen and NOT allowing any kind of remote control.  When I clicked the little eject icon in the bottom right and clicked on the keyboard it said: "Remote side does not support remote input".

So despite Motorola being on the list of compatible devices, it's not working.

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Posted by
Digon

TeamViewer on BlackBerry devices

Hi.
Please remove TeamViewer from BlackBerry World. On BlackBerry10 this application does not work anymore. And disable the ban in the android application for use in BlackBerry10 devicesIMG_20190623_204505.png

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Posted by
Henagon

Re: android tv box

Worked like a charm. Thank you.
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Posted by
Photon

Android 5.1.1

When connecting to Android 5.1.1, we have to 'allow' and then imediately select 'home' icon otherwise the tablet freezes and shuts down.

Juniper Systems, Mesa2 tablet

Any idea please?  Thank you

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Posted by
Henagon

Re: Why Can't I Control my Android Device?

Hi @Scotty 

Nokia (HMD) is in the list of fully supported manufacturers. As you may see from the comments at the Google Play Store's "Add-On: Nokia", which is required to unfold the full capabilites on Nokia 8 smartphones, there is a malfunction during the installation process for this add on. (Google Play Store: TeamViewer Add-On: Nokia) It does not install.

 

Add-On: Nokia does not installAdd-On: Nokia does not installPlease review the "Nokia" add-on for Nokia 8 and let us know, when it works! Thanks!

JRHPM

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Posted by
Electron

Mi Box S

Hello,

Can I use TeamViewer with Mi Box S (Android 8.1)?

 

Specifications

  • Output Resolution: 4K (3840 x 2160)
  • CPU: Cortex-A53 Quad-core 64bit
  • GPU: Mali-450
  • RAM: 2GB DDR3
  • Storage: 8GB eMMC
  • Operating System: Android TV

Wireless connectivity

  • Wi-Fi: 802.11a/b/g/n/ac 2.4GHz/5GHz
  • Bluetooth: 4.1

Decoder

  • Video decoder: 4K@60fps,VP9, H.264,MPEG1/2/4,VC-1,Real8/9/10
  • Video Format: RM,MOV,VOB,AVI,MKV,TS,Mp4,3D
  • Audio decoder: DOLBY, DTS
  • Audio Format: MP3,APE,Flac
  • Image decoder: JPG,BMP,GIF,PNG,TIF
  • Support Language: Global

Socket

  • HDMI2.0a: 1
  • USB2.0: 1
  • Power Interface: 1
  • Audio Out: 1

 

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Posted by
Henagon

Re: Why Can't I Control my Android Device?

Why Teamviewer (from my Pc) can not Remote-control my Asus device (Smart-phone): Zenfone Max-plus(M1) X018d(Zb570Tl) - even if Teamviewer-host & Add-on_Asus(y) are already installed (but Screen-sharing is Ok)? 

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Posted by
Henagon

Re: Why Can't I Control my Android Device?

Is there a list of devices that are known to work with TeamViewer Host? I would like to buy a device that is known to work.

I know there already is a list of manufacturers but unfortunately that is not enough. Both Motorola and Huawei are on that list but both my Moto G7 Play and Nexus 6P does not work with TeamViewer Host. 


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Posted by
Electron

Re: Why Can't I Control my Android Device?

I see Lenovo Android devices are supported for remote control. Whereas I am only able to view my device when I connect to the host.

Host Details : Lenovo A6 Note, Android Version 9, Android Security Patch Sep 5 2019. Also I tried Installing the available Lenovo addons for android.

I tried connecting  the host from Android Galaxy S9+ running Android 9 and Windows 10 PC, but I am not able to remote control the device. Also on the Windows, team viewer pops up a message  "device supports screen sharing only teamviewer".

Is this a know limitation ? any solution to the issue?

 

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Posted by
Electron

Re: Why Can't I Control my Android Device?

I downloaded the latest Teamviewer version for Linux  and Android (both host and Quick Support). I'm getting an incompatible verisons error. I just downloaded each version right now.

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Posted by
Henagon

Re: Why Can't I Control my Android Device?

Ditto. Moto X4 worked until upgrade to Android 9. Now have a non-dismissable notification re QS needing elevated access, which cannot be added through the UI. 

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Posted by
Electron

Remotly controlling Denso RF Scanner

Hi There, 

I am trying to be able to remotely control a Denso RF Scanner (running Android version: 7.1.2). I have been trying to get this working using the TeamViewer QS app with no luck at all. I can get onto the connection from the PC to the device, but it only allows you to veiw the screen and if you click, it puts up a big Blue Hand so that you could show someone where to click on the screen, but really I need to be able to control it remotely. I am a TeamViewer business user and would really like this to be supported, as we already use TeamViewer for a big part of our business. 

Please if anyone has any advice or suggestions or needs any further information, please ask away.

Thank you!

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Posted by
Electron

Re: Why Can't I Control my Android Device?

The same problem with Moto G6 Play after system update.

Any ETA?

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Posted by
Atom
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Posted by
Henagon

Re: Why Can't I Control my Android Device?

I'm having many of the similar issues. I'm using the latest licensed  version 15 manager and host on Samsung tablet running android 10. The host continues to go yellow on the manager. We tried many of the setting, leaving the tablet plugged into power and only having the screen shut off.  Also many apps we install from TeamViewer on the android goes black when we open it the first time. The user at the other end says it asking for permissions on new installed app. We cant see it. Try lexmark printer app...  if we roll the host back to version 11 would that work better? And will manager version 15 be able to access and manage the device?

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Posted by
Electron

Add on for Realme 5

i can not contol real me 5 with my phone because there is no supported add-on for this device kindly suggest the solution 

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Posted by Moderator Moderator
Moderator

Re: Add on for Realme 5

Hello @Osamah

Thank you for your message. 

You can find a list of all supported manufacturers for remotely controlling Android devices here

Unfortunately,  Realme is not supported yet. So please contact our team via this form: Contact TeamViewer BizDev and let us know which devices you would like to control remotely. This way, we may be able to provide you with a TeamViewer QuickSupport app to remotely control your device, soon.

Thank you  in advance. 

Best, 
Nadin

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Posted by
Henagon

Re: Add on for Realme 5

Hello,  I cant make a post yet but, 

 

I'm looking for the Add-On: Handheld (a)  apk file.  Can someone help with that?

 

thanks

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Posted by
Electron

Used to have remote control access

Hi, I have a Real Me 3 pro and an Oppo F3 plus that I CAN control before. Just recently when I tried to access the phones, it says that only Screen Sharing is supported. What happened? Remote control works on my Samsung phone but not on those 2 phones now. I was able to do it before. Please help. 

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Posted by
Henagon

controlling a Nexus 6

Good morning everyone.

I have an old Nexus 6 I would like to run unattended to run some automation task, but I would like to connect to it from time to time to check what's working and to schedule things and so on, while keeping it cabled and closed into a drawer.

I installed host on the Nexus and the client on my note 10, the matter is that I can connect to the Nexus but just to watch the screen, if I try to tap nothing moves or works, it only shares to me the remote screen.

I have a moto z play i use the same manner and it works on the Moto. On the Moto I had to enable some special access permissions, an elevated one, which are not showing on the Nexus.

Is there any way to fix that?

Thank you very much.

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Posted by
Electron

Re: Why Can't I Control my Android Device?

Hi,

I am hoping to find some help here.

I have just setup intune with teamviewer integration. However, I am experiencing the problem that I can only VIEW the screen of the Android device, but NOT CONTROL it.

A have purchased a Teamviewer license separately for this, I have have the teamviewer connector in intune configured, and I have the QuickSupport app (com.teamviewer.quicksupport.market) enrolled on devices. All phones are Samsung brand - S9, S9+, S10, S10+.

What is my problem here? Why can I only view the screen, but not control anything?

Any help appreciated. Thanks in advance!

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Posted by
Digon

Support for Nvidia Shield / Android TV

hi

for some reason the android tv host only supports screen sharing. but we know input and sound is also possible. for example in my favorite application for this: github.com/Genymobile/scrcpy/blob/master/README.md

 it would be awesome to have this implemented :D

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Posted by
Henagon

Re: Can View but Can't Control Adroid Device with Windows 10

Hello Scotty

 

Why I Can't Control Android Device with Windows 10, I used to be able to remote any Android device., at the moment I can't even remote my Samsung S9 plus.

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Posted by
Electron

Re: Why Can't I Control my Android Device?

Hi Everyone  (Solved - Samsung - try this on your brand - may work)

I was Getting the BLUE HAND instead of Proper Control.
No Matter what the HAND Remained.

I SOLVED this Problem in the following way.

On Android (SAMSUNG S10 Note+) I had Quick Support loaded. If it is already there - ... I suggest Uninstall and reinstall
ALSO for good Measure I Had teamviewer for Remote control also installed.


On my PC (Windows 10)
I had Teamviewer App installed (For PC)
I loaded this Clicking on Windows then Teamviewer.

Now here''s the Part they dont tell you -  ... and was IMPORTANT to do.

On the PC APP,  Select EXTRAS,  > Options > Advanced > (Show Advanced options), then scroll down to  All Lines that say Access Control - and Select FULL ACCESS in the drop down Window. There are two of them (Advanced settings for connections... )

Then Loaded Quick support....  on Android  (Waited for the Number)


and entered the Number on my PC ... and CONNECT ...
No More Blue Hand - ... and Full control.

--- Hope this Helps-
I dont know why SUPPORT from Teamviewer - did not Quickly Mention these controls.  (After so many requests for clarity)
They are hidden - ...

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Posted by
Digon

Quick Support Remote control of Samsung tablet doesn't work after latest update

I have been using the Teamview QuickSupport with the Samsung addon to manage my mother's Samsung Tab4 tablet running Android 4.4. It's worked great and has allowed me to operate her tablet remotely from my Win10 computer to solve problems she encounters. Since the last update to the Android Quick Support app (4/28/2020) I can no longer remotely control the tablet. I can successfully connect but all I can see is the device information (similar to what you see with the Windows Task manager). I cannot reach the GUI to operate the tablet remotely.

TeamViewer has been an indispensible tool for helping my mother. With this latest update it has become worthless. Please help!!!!QuickSupport after 4/2/2020 update

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Posted by
Atom

TeamViewer QuickSupport can retrieve screenshots, and that's all

hello,

i have installed TeamViewer QuickSupport app on an android tablet i want to access to.

i want to access from my Windows 10 PC, using Teamviewer 15.5.3 client.

TVQS app is run on the tablet. a 9 digit code is generated.

on the PC client, i enter the 9 digit code. the connexion is successfull as i can access to tablet's dashboard (battery level etc)

but, the only feature available is to take manually screenshots on the tablet, and retreive them on the PC client. i don't even have the view on the tablet's screen with the "blue finger". and of course, no control.

the android tablet is a low end tablet running android 5.1

what is going on ? how can i get at least a display of tablet's screen with the blue finger ?

thanks

ph.

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Posted by
Henagon

Can only view but not control samsung galaxy A01 phone with quicksupport

I m very new so apologies if i make or made any mistakes, when trying to control android cellphone Samsung galaxy A01 remotely , the only thing i m able to do is view the screen but I can't control it from any other system. Upon attempting to access galaxy A01 form my pc or an android tablet, it says "remote side does not support remote input". And just a blue (hand shaped) cursor appears on both screens, control and the host. Am i doing something wrong ? Please help. 

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Posted by
Henagon

Moto G7 Play / Android 10 updated

Moto G7 Play has updated to Android 10 in Canada.  Previously Remote control needed system privilges.  With Android 10, I can see the G7 Play screen, but I can not control it.  The mouse control causes a hand to appear to suggest to the Android user where to press.  Is there a plan to update Teamviewer to actually "control" the G7 Play?

Thanks for your great product.   

Cheers,

Hilverr

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Posted by
Henagon

Re: Galaxy Tab A 10.1 / Android 10 updated

Hello,
connection from Win10prof (Teamviewer 15.7.7) to Samsung Galaxy Tab A 10.1 (SM-T515NZSDDBT with Android-10, newest Quicksupport from PlayStore)) does not work. Samsung Knox is allowed, new installation didn't solve this behaviour.

Connection itself is established, but access to Galaxy's desktop is refused from Galaxy Tab, pls refer to attached screenshot:
"Ihr Partner hat die Verbindungsanfrage abgelehnt"

How to get it working?

Thanks and best regards, Chris

https://i.imgur.com/1QsJwSL.jpeg 

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Posted by
Henagon

Re: android tv box

Which Add-on did you use? All addo-ns show incompatible today.

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Posted by Moderator Moderator
Moderator
Solution

Re: Why Can't I Control my Android Device?

Hello everybody,

We are happy to announce that TeamViewer released a Universal Add-on for users using the QuickSupport App to control Android devices running Android 7 or newer remotely. 🙌

You will find all the information you need about how to install and activate the Universal Add-On in our Knowledge Base article: Universal Add-On for Android 

This universal add-on will allow you to remote control Android devices that didn't have any dedicated add-on available. Therefore, the universal add-on won't be available for devices of already supported manufacturers.

Note: The Universal Add-on is not available for the TeamViewer Host.

Feel free to try it out on your Android phone and provide us with your feedback!

We are looking forward to hearing from you. ✌

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

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Posted by
Henagon

Re: Why Can't I Control my Android Device?

I am using android version 8.0.2 on my Shield. When I try to download, the play store says it is incompatible.

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Posted by
Henagon

Re: Why Can't I Control my Android Device?

I have 2 Samsung Devices.
1 is a phone running Android 10 and i can remote control that device, however the other is a tablet running Android 7. When i connect to my tablet running TVQS i do not get the option to "Remote Control" this device. (There is no option for this)
i have installed TVQuick Support
Samsung Addon
Universal Addon
Android Addon
None of which has made any difference... 

P.S. QS worked on the same tablet 2 weeks ago????

Please Help...
Regards Wayne

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Posted by
Henagon

Re: Why Can't I Control my Android Device?

Hi community,
just try this one. Enable the option "Appear on top" within the app Info on the remote device afterwards you can see the screen of the tablet.

Regards,

 

Screenshot_20200821-140346_Settings[1].jpg

 

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Posted by
Electron

Re: Why Can't I Control my Android Device?

In your article "Universal Add-On for Android" at https://community.teamviewer.com/t5/Knowledge-Base/Universal-Add-On-for-Android/ta-p/98492# the step 5 is not clear:

Once you have installed the add-on please go to the Accessibility menu of your Android device and enable the Universal add-on Accessibility Service

After installation of Universal Add-On for Android this screen disappeared so it was not possible to find and enable this option anywhere.

Can you describe more precisely?

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Posted by Moderator Moderator
Moderator

Re: Why Can't I Control my Android Device?

Hello @darkod,

We did not insert any screenshot and precise information because this may vary from one manufacturer to the other. The important information you need to follow is that you need to access the Accessibility menu of your device (which exists in any Android device).

I hope this could help. 🍀

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

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Posted by TeamViewer Star
TeamViewer Star

Re: Why Can't I Control my Android Device?

Hello @darkod ,

This was how I was able to access it...

Universal Add-On Accessibility Service.jpg

As @JeanK stated it may be different on your system, but hopefully this will guide you in the right direction.

-Cheers

TeamViewer user since version 6 (2010). We used other remote software programs (TVNC UVNC PCAny) for many years before.
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Posted by
Henagon

Re: Why Can't I Control my Android Device?

i have been folowing this thread as i cannot connect to my Samsung 10.1 2014 edition tablet for the last 2 weeks (previously it was ok) 
My Samsung Note 9 is still OK
as you can see from the att screen shots the tablet (top image) is missing the "remote control" option ????Teamview tablet.jpg

 

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Posted by
Henagon

Re: Why Can't I Control my Android Device?

Hi there,

I am trying to connect remotely to my disabled mom's Samsung tablet running Android 10. 

She is not capable of acceptingthe connection request so I need unattended remote access.

I cannot got the host app to function properly and the Samsung add-on won't install on the tablet.

Since the Universal android addon isn't compatible with the host app is there any other way to accomplish what I am trying to do?

 

thanks very much for your help.

Sarah

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Posted by
Henagon

Teamviewer host app error control remote

Best regard.

I have installed the TeamViewer QuickSupport application, and it works well with the universal plug-in, it allows me to see and control my cell phone, without any problem, it works well.

Link the cell phone with the TeamViewer Host account, for faster access, but it only allows me to see, and does not allow me to remotely control my cell phone.

What can I do to allow me to do remote control, with the TeamViewer Host application, my cell phone is a motorola one fusion plus brand and model.

I appreciate your help.

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Posted by
Electron

Re: Why Can't I Control my Android Device?

Doesn't work with either Xiaomi Note8T or Xiaomi Note 9S. The addon crashes and the screen just closes.