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Posted by Senior Moderator Senior Moderator
Senior Moderator

Why Can't I Control my Android Device?

android.jpgWhy can't I control my Android device?  Can't TeamViewer make it possible?

Note: Posts asking about compatibility with android devices will be moved into this post

TeamViewer is capable of both viewing the screen and remotely controlling a range of Android devices. However, we, unfortunately, are not able to support all manufacturers or ROM's for these features, especially remote control.

Screen Sharing
Screen sharing is available for all Android devices running Android 5.0 or higher.

Remote Control
For remote control, we have a list of supported manufacturers in our article Supported manufacturers for remotely controlling Android devices.

Cannot download Add on from the play store / AOSP
There are a small number of devices that are on our supported manufacturers list that are supported but are unable to download the add-on from the Playstore. This also occurs to some AOSP devices that may also be supported but you need to download from the website.

-Website Downloads-
Android Host Download

Android QuickSupport Download

AOSP
We do support some AOSP devices. If you are running on AOSP it is best to download the app from our download page instead of the play store. If you installed from our website but cannot control your device, it is not one of these AOSP devices and it cannot be modified to allow access.

Custom ROMs
TeamViewer does not officially support custom ROMs. 

But why not just make it possible?
To allow full remote control of a device, we need cooperation from the manufacturers themselves which we do not have for all manufacturers.

As this does require the manufacturers support, we cannot simply commit to making this possible as we cannot do it alone. You can support us by reaching out to the manufacturer of your mobile device and let them know you want them to be compatible with TeamViewer.

What can I do to control my unsupported device?
If your device is unsupported, we are currently not able to provide you with this feature. 

However, you still have access to file transfer and other great features. Also - we would like to encourage you to support us by reaching out to the manufacturer of your mobile device and let them know you want them to be compatible with TeamViewer.

I am a manufacturer, how can I get my device supported?
If you are a manufacturer and would like to work with us to support your devices, please contact us at bizdev@teamviewer.com

 

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
155 Replies
Posted by nicola
Digon

Mouse click not working on Android

Smartphone: LGE Nexus 4
Android: 5.1.1

After having estabilished the connection to the device, the screen is correctly displayed, but clicking is not working. Anything I can try?

Posted by bartlanz
Heptagon

Re: Mouse click not working on Android

  1. Double check you have the correct version of TeamViewer Host installed
  2. Restart the phone
  3. Startup Host on the phone
  4. Restart your computer

Also you may want to try the Quick Support version instead? See if that works. If that works and the host does not. I'd suggest contacting TV support directly to see if they know about an issue.

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by RLThomaz
Henagon

Teamviewer Remote Control (Android) and Host (Android) can't connect under proxy settings

Hello everybody,

I'm under a proxy in my university and I can't connect TeamViewer RC or Host, even though my proxy settings are fine. Every other application still works.

Is there anything I could do to solve this?

Best regards,

RLThomaz

Edit 1: I'm also under proxy on Windows 10, however TeamViewer works fine.

Posted by JacobPressures
Photon

Can View but Can't Control Adroid Device with Windows 10

Hello guys,

I'm running Windows 10 Pro on my desktop computer. I downloaded TeamView QuickSupport as shown in the following video: https://www.youtube.com/watch?v=xFN1rI70IWg

In the video it is straightforward. Once you have access you can move around the phone. However, i an only view my phone. I can't do anything. Now my phone knows my mouse is there and the same BLUE HAND that shows up on my computer shows up on my phone.

I can also transfer files to my phone. But again, i can do anything with the phone itself the way i normally would using my mouse. I can't open anything, i can't swipe or move an icon. Nothing.

My phone is a Moto G4 Plus and I'm running Android 6.0.1

I would appreciate you help and suggestions.

 

Thanks!

To Download TeamViewer: PC :-https://www.teamviewer.com/en/download/windows.aspx Android:-https://play.google.com/store/apps/details?id=com.teamviewer.quicksupport.market&hl=en ============================================================================================== In this it requires root ...
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Can View but Can't Control Adroid Device with Windows 10

Hi JacobPressures,

Thanks for your post!

Unfortunately, we do not have full control for all android devices and Motorola is one of the manufacturers we are currently unable to support.

The list of fully supported manufacturer can be found here: https://www.teamviewer.com/en/help/341-how-can-i-control-my-android-device-with-teamviewer

I am sorry for the any hassle.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by tvman8000
Digon

android tv box

android 4.4.4    kernal ver 3.10.0    vender software version HX 3128 android 4.4.4     get message   this device supports the additional remote control features OS firmware AOSP5

Posted by TeamViewer Staff
TeamViewer Staff

Re: Teamviewer Remote Control (Android) and Host (Android) can't connect under proxy settings

Dear RLTomaz,

Thank you for your post.

There shouldn't be an issue with what you are describing.

Could you please try to disable UDP on both devices since they both are behind the proxy.

On remote control app | Gearwheel | Advanced | Enable UDP

On the Host | Three dots in the top right corner of the white card | advanced | Enable UDP 

This should force the app to go over TCP and be able to function with the Proxy correctly.

Best Regards,

Aaron Boshers
Support Engineer

If my reply answered your question, help out other users and click the Accept as a Solution button below.
You can also say thanks by clicking on the Thumbs Up button! Thanks for being an active member of our Community!
Posted by Former Staff Katharina
Former Staff

Re: android tv box

Hi tvman8000, 

Thank you for your post. 

I was wondering whether you could maybe post a slightly more detailed description of the problem you are encountering? I am sure this would help our other users to better understand the problem and allow them to make helpful contributions.

Thank you in advance!

All the best, 

Katharina

Did my reply answer your question? Accept it as a solution to help others, Thanks!
Posted by primusii2000
Digon

Re: android tv box

Hi guys! I'm just having the same problem with my cousin's android box. The older box he had was piece of cake for connectong remotely thru QS. But with the new one, I keep receiving this message but won't download addon. Any help would be appreciated...

Posted by primusii2000
Digon

Re: android tv box

I found a solution for your problem friend. Man, it took me days but finally did it! Ok, if you already have your quicksupport app downloaded, keep it. Now, go to Play Store and download Team Viewer Host. When you open it, it will ask you to install the addon. When you finally get it downloaded and installed, go to QS again and open it. You will see that the message will not be shown again, and now you can connect remotely to your android box. Wallaaaaa!! Yessss!!!

Posted by Joni
Henagon

Re: Mouse click not working on Android

I've got the same problem using Motorola Moto G 2nd edition running Android 6.0.

When I click on my PC (Windows 10) a finger appears on both devices for a moment, but nothing happens anymore.

Is there something I do wrong or how this problem can be solved?

Posted by evo676
Photon

Re: Mouse click not working on Android

I have the exact same problem on my Acer tablet, the blue hand appers momentarily but clicking the mouse does nothing

Posted by gman
Henagon

Re: Mouse click not working on Android

running the latest verison of TeamViewer, mouse click is still not working on Android after all troubleshooting steps have been followed.

Posted by egonzalez
Henagon

Re: Mouse click not working on Android

Same exact issue, this issue is actually related with an android device not supporting remote control as it is not on the list of supported android devices. The device we have is an octa core dragon touch 10.6" tablet running android 5.1, model number X10REF

we purchased the tablet here

[Link removed]

 

it would be really bad if it is not possible to remote control this device as unanttended access as this was the main reason we purchased teamviewer.

please help, thanks!

Posted by sorCrer
Photon

This device supports screen sharing only

I've been controlling a remote Huawei Android device with QuickSupport for the past few days. Today the device updated and now I get 'This device supports screen sharing only'. Any one have a smiliar issue?

Posted by Hanan96
Photon

Can't control android phone properly, mouse interactions didn't work?

I had sucesfully login with team viewer account on my computer, and then connect to my android devices. I'm using xiaomi redmi note 3 .

howewer, I can only seen the screen of my android phone, I cant click nor drag anything there from my computer

how can I made mouse interaction works?

Posted by tsyganov
Henagon

Remote control on Xiaomi Mi5 not working

I have installed Host app on my Xiaomi Mi5 and when i connect to my phone using TeamViewer on my PC it tells me that my android device supports only screen sharing. How can i enable full control of my device?

Posted by AlexandreHuppe
Henagon

Re: Teamviewer Remote Control (Android) and Host (Android) can't connect under proxy settings

Same here: proxy is configured on my Android phone... When I need to use TeamViewer, I have to use my mobile internet connection.

My laptop, on the same network (same proxy) works fine tho.

I tried disabling UDP... No success :(

Alex
Posted by RK1
Photon

Re: Remote control on Xiaomi Mi5 not working

i too facing same problem with mi3 on miui8

please advise the solution. in the other phonesof miui7 it worked.

Posted by blkatbyhh
Digon

Re: This device supports screen sharing only

Moto G 2014 LTE (Thea), running LineageOS Nightly build, After latest updates, teamviewer host became screen sharing only and cannot be controlled remotely.
Posted by BioworldSA
Photon

Re: This device supports screen sharing only

I have a huawei P10 and P9 with the same issue, can connect however only screenshare.

Posted by nisiwi
Henagon

Re: This device supports screen sharing only

Same problems on Huaweu P9 and P9+

Posted by Ugo
Photon

Re: Remote control on Xiaomi Mi5 not working

Same problem with XIAOMI note 4. Is there anyone who has found how to solve this?


@RK1 wrote:

i too facing same problem with mi3 on miui8

please advise the solution. in the other phonesof miui7 it worked.


 

Posted by Worldofankit
Henagon

Screen sharing and remote access not working on Xiaomi devices

I have installed TeamViewer host and other devices but if some other devices are trying to connect to my Xiaomi device, the device is not accepting the connection and fails with message " Screen sharing is not allowed for the device". Can anybody please help me on this
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Screen sharing and remote access not working on Xiaomi devices

Hi Worldofankit

Unfortunately Xaomi devices are not supported for screen sharing. We need the manufacturers co-operation for this which we do not have with Xaomi.

Please check our Android FAQ here

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by Worldofankit
Henagon

Re: Screen sharing and remote access not working on Xiaomi devices

Hi Scotty

Thanks for the quick update. I read somewhere that TeamViewer has decided not to develop the add-on for Xiaomi until there are good number of people using it and as per my perspective I guess most of the users are using Xiaomi products only. So I would just suggest if there is a way where team viewer can try again to take help and create an add-on for xiomi will help many users.

Regards
Ankit
Posted by akiem
Henagon

Re: Mouse click not working on Android

I also have this issue with my lenovo yoga.

as i see in this post people have this problem one year long.

Does anybody know if this problem can be fixed, or where i can find suport from teamviewer team?.

 

Posted by rhcrd0
Electron

Re: This device supports screen sharing only

which is the solution? i have moto g4 play and i cant control my own device what can i do?

Posted by LunaRuri
Photon

Re: This device supports screen sharing only

same issue on Sony XZ Premium too.

Highlighted
Posted by nisiwi
Henagon

Re: This device supports screen sharing only

Recent update to TeamViewer Host causes a new component to be installed on the mobile when connecting remotely and finally allows remote control of Huawei devices!!

1 Reply
Posted by INTERSERVE
Henagon

Re: This device supports screen sharing only

Not for us...  Huawei P8 Lite with Android 7 , Host V.12.3.7266 installed, no remote control.  It actually installed "QuickSupport Add-On Huawei 2", Ver.12.1.6907 , and it connects, but the Remote Control option does nothing.

Please, is there a fix for that ??   We need the remote option !!

Thanks,

Manuel

Posted by thesmartype
Henagon

Re: ANDROID TV OS

 I FREQUENTLY CONFIGURE ANDROID DEVICES RUNNING THE MOST CURRENT ANDROID TV OS.  THE DEVICES IN QUESTION ARE THE XIAOMI MIBOX (3rd Gen) AND THE NVIDIA SHIELD TV CONSOLE.    I AM CURRENTLY RUNNING A TEAM VIEWER QUICK SUPPORT LICENSE FOR VERSION 11.0.76421 WHICH I AM USING ON A WINDOWS 10 DESKTOP.  HOW DO I GAIN COMPLETE REMOTE CONTROL OF THESE DEVICES DESCRIBED ABOVE?  (I WOULD LIKE TO CONTINUE USING MY CURRENT LICENSE AS IT WAS INDEED EXPENSIVE AND CONSIDERING SUCH I SHOULD BE CAPABLE OF REMOTING IN TO ANY DEVICE RUNNING THE ANDROID TV OS).

Posted by Tuaner
Henagon

Re: Mouse click not working on Android

It does seem as though it is the compatible devices.  I installed Quick support on an S8 and I had the same blue hand with no clicking on the screen.  I connected to an S7 Active and I had full control.  

Posted by Joni
Henagon

Re: Mouse click not working on Android


@Tuaner wrote:

It does seem as though it is the compatible devices.  I installed Quick support on an S8 and I had the same blue hand with no clicking on the screen.  I connected to an S7 Active and I had full control.  


Yes, that´s right. On two different mobiles it works perfectly (bq Aquaris X5 Plus & bq Aquaris X Pro). Using the Motorola Moto G 2nd edition it's not working.

Posted by Oliver_L
Henagon

Supported manufacturers for remotely controlling Android devices

When will you support the new Nokia (HMD Global) Android smartphones for remote control? TeamViewer and Host are working fine, Host just does not yet allow to control the phone, it just displays a virtual finger for the operator to tap locally.

Supported-manufacturers-for-remotely-controlling-Android-devices

Posted by wt123456
Henagon

Re: Mouse click not working on Android

On LG Nexus 4 and on LG Nexus 5 I also only see the "blue finger" and can´t control remote. What I have to enable for remote control?

Posted by bobone666
Photon

Re: This device supports screen sharing only

same issue with sony xzp

Posted by armorlight
Photon

Re: This device supports screen sharing only

Same issue on the new Google Pixel phones

Posted by iEnemY
Henagon

Re: This device supports screen sharing only

Galaxy Note 3, LineAge OS, Android 7.1.2 - same problem.

Posted by marnilo
Electron

Re: This device supports screen sharing only

my wife using alcatel pixi 4 plus power, have same problem screen sharing only i need to fully remote her device, hope you make a fix to this problem thank you in advance
Posted by GeckoDix
Electron

Re: This device supports screen sharing only

Mine too, Xperia XZ Premium, any solution???

Posted by Ralle
Electron

Re: This device supports screen sharing only

For my Gigaset GS170 (Android 7) the full remote control is not possible ("These devices can not be controlled by firmware restrictions"). Is there anything I can do about it? An app "Add-On: Gigaset" for Teamviewer QS is not available.

Posted by DavePlummerMD
Henagon

Re: This device supports screen sharing only

I onlly nbow get this message on Pixel Google phone with Andoid 8.0.0

Posted by joecandle
Digon

Re: This device supports screen sharing only

I have an LG G4 cellphone.

When it was on stock ROM (Android 6.0), Teamviewer worked perfectly for remote control. But when I updated to LineageOS 14.1 (Android 7.1), it no longer asks me for the add-on and says "This device supports screen sharing only"

It is the same hardware, so I don't understand.

Incidentally, my Samsung S4 remote control works perfectly on LineageOS (after putting the add-on file in the right folder, problem known).

Please help.

Posted by mlivneh
Henagon

Re: Mouse click not working on Android

were you able to resolve it.

trying to control a nexus 5 from a galaxy s5, click does not work 

Posted by wt123456
Henagon

Re: Mouse click not working on Android

I can´t resolve it yet. No new informations from Teamviewer, no comment.

That´s no good service. They can say, no it won´t work, but no comment...

Posted by Tuaner
Henagon

Re: Mouse click not working on Android

I am hoping that the new Teamviewer that is in Beta right now will address some of these issues.  The teamviewer update is focused quite extensively on mobile control so fingers crossed.  

Posted by adsodamelk
Digon

Re: Remote control on Xiaomi Mi5 not working

Unfortunatley TW doesnt' support Xiaomi devices!

Please ask Teamviewer crew to start working on Xiaomi...

Posted by Ymca
Henagon

Re: Screen sharing and remote access not working on Xiaomi devices

"good number of people using it"
How can TeamViewer"people, know how many people want to use the app on their Xiaomi when they cannot use it?
Did they asked people with a survey or something like that?