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Posted by DaveR
Henagon

iPadOS 13.1.2 - Can't screenshare outside of QuickSupport app

I can't figure out how to screenshare outside of the QuickSupport app. The moment I leave the app I get the following center notification on the iPad: "Live broadcast to teamviewer has stopped due to: attempted to start an invalid broadcast session". Once I hit OK on that notification the session ends and I stop receiving the screenshare on the client (Mac app).

IMG_0009.png

 

Thanks,

dave

6 Replies
6 Replies
Posted by Moderator Moderator
Moderator

Re: iPadOS 13.1.2 - Can't screenshare outside of QuickSupport app

Hi @DaveR,

Thank you for your post.

Can you kindly check the steps about How can I share the screen on my iPad/iPhone with TeamViewer? please. If you have broadcasting via TeamViewer, there should be a red recoding icon shows on your top right screen, and screenshot should be fine to proceed.

Hope this information helps.

Regards

Ying_Q

 

Posted by DaveR
Henagon

Re: iPadOS 13.1.2 - Can't screenshare outside of QuickSupport app

Thanks, I did follow the steps on that site. I still see the same problem.

I can start broadcasting just fine when I am in the QuickSupport app. At that point I see the red recording icon.

But after I go to the home scree I see the message I shared in my first post- "Live broadcast to teamviewer has stopped due to: attempted to start an invalid broadcast session" error. And the red recording icon dissapears.

Posted by Moderator Moderator
Moderator

Re: iPadOS 13.1.2 - Can't screenshare outside of QuickSupport app

Hi @DaveR,

Thank you for your message.

Can you kindly check the version of TeamViewer QuickSupport please, the latest version is 14.6.1. The test device I have tried to do screenshot was iPadOS 13.1.2 with TeamViewer QuickSupport 14.6.1. It is totally fine to share screen and do screnshot when shows home screen. Kindly check again the settings and follow the steps to initiate the remote session please.

Regards

Ying_Q 

Posted by eburgwedel
Photon

Re: iPadOS 13.1.2 - Can't screenshare outside of QuickSupport app

I've got the exact same problem. I tested with a variety of different iPhones and iPads, all with iOS 13 or iPadOS 13. In MOST, but not all cases, the moment I enter an app other than "quick support, the connection gets interrupted you too and "invalid broadcast station". I am unable to predict the behavior at this point, though.

Posted by pjrpok
Henagon

Re: iPadOS 13.1.2 - Can't screenshare outside of QuickSupport app

I have the same problem.  I start the teamviewer recording session,

start the QS app, and press ‘allow’ when the remote teamviewer session starts.  Initially it works fine with the remote ipad viewing my session. BUT... when I start an app on my ipad, I get the message:

Screen Broadcasting Live Broadcast to Teamviewer has stopped due to: Attempted to start an invalid broadcast session.

I am running QS version 14.7.2 QS.

Please fix this bug. Thanks!! 

 

Please fix this bug.

Posted by pjrpok
Henagon

Re: iPadOS 13.1.2 - Can't screenshare outside of QuickSupport app

Hey!  I think i found a work around to the problem!!

First I started the recording as noted in my previous post. Then I stopped the recording. Now I started QS as normal and clicked on 'allow' when the remote  team viewer started.  At this point the remote machine sees a message saying it is waiting for my recording to start.  Now I start the recording again from the control center and the remote ipad can see my session.  BUT now when I start various apps on my ipad the QS session does not crash!

Can the QS app be fixed so you can start the recording FIRST with it crashing?

Thanks!