There seems to be a change in Android 11 that does not allow access to android/data folder. We used to use the File Transfer option in Team Viewer Quick Support to transfer files from these directories. Does anyone know a work around for this. I know if I use an alternative file explorer, such as CX File Explorer, I can…
Hi all, We're having trouble getting Host assigned to our account on Android 11. It starts up but as soon as we start typing in an email address to assign it, the app crashes back to desktop making it impossible to assign. Is this a known issue?
Has anyone else had problems with TV Host not allowing device assignment because of no response from server error. This was working fine before I upgraded an Android TV Box to Android 7.1.2. It was working for a while but intermittently would sign out. Now it will not sign back in at all. The port 5938 is open and Host…
Hi , I am trying to help someone to set up their new phone- xiaomi redmi 10c. Mine is a xiaomi redmi 7pro We get a connection but I can not control the other phone. The other phone uses quicksupport with universal add on and I am using a mobile app team viewer . I can see the screen of it but can not controll it. I also…
Hi TeamViewer Community :) I was attempting to connect to my mobile Android device (QuickSupport) using TeamViewer 13 Desktop version, and as of today, I'm permanently receiving the following message: Mobile device support license: You are trying to connect to a mobile device running the TeamViewer QuickSupport app. To use…
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I shared my IPhone screen with tech support and I wanted to know if the session was recorded somewhere so I can watch it again, or if you save the sessions in some kind of cloud to be able to download it.
OnePlus is a supported vendor. Whenever I try to connect to a OnePlus Nord 2 5G Stock rom (fresh, resettet) I get the error: "This device cannot be controlled remotely due to firmware settings" Any advice how to avoid this?
From Ipad teamviewer app to Android tablet I get the message "Please wait...starts iOS broadcasting" and it hangs there. Was working like a charm before I paid...
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