When multiple remote support sessions are happening across your organization, maintaining visibility can be just as important as providing support itself. TeamViewer's Active Connections view gives administrators a real-time overview of ongoing remote sessions, helping them see who is connected, which devices they are…
Managing IT issues is now easier with TeamViewer ONE's new Resolution Center! It provides a centralized workspace where support teams can track, assign, and resolve cases from a single location. With the new case management capabilities in TeamViewer ONE's Resolution Center, teams can manage issues from investigation…
Imagine you're working from home and need to join a Microsoft Teams meeting that's only available on your office workstation. The meeting invitation is there, the application is already running there, and everything you need for the call lives on that remote device. But your microphone and camera are sitting on the laptop…
Customize more than ever - TeamViewer Remote just took a major step forward. Until now, customization has focused mainly on modules like Host and QuickSupport. But with full client customization, you can now shape the entire TeamViewer experience to match your needs. Add your own disclaimer and terms and conditions…
Let’s match your toolbar with the way you work! On macOS, you can now customize the TeamViewer toolbar while you are in a remote control session. So your most-used actions are exactly where you want them to be per supporter device, in your preferred order. This means using TeamViewer in line with your work habits, and…
Hey everyone! Let’s take a closer look at a recently introduced feature that’s already making a big impact in support workflows: Tia (TeamViewer Intelligent Agent), your AI‑powered sidekick right inside every remote session. If you’ve ever been deep in a troubleshooting task and thought “There must be a faster way to…
Often, the biggest barrier to helping someone isn’t the fix; it’s gaining access to their device. Additional steps or instructions when time is of the essence can lead to frustration, where a couple of moments can make the difference. TeamViewer web screen sharing lets you cut straight to support by starting a secure,…
Hey everyone! We’ve just rolled out an improved way to share devices and device groups directly from the Devices view in TeamViewer, and it’s all about making your daily workflows smoother, safer, and more familiar. If you’ve ever shared a file or folder in Microsoft 365 using OneDrive, you’ll feel right at home. This…
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