Hi, We have problems that seem to be completely random. Our TeamViewer clients disconnect after a short while when connected to a host, and it is impossible to connect to the remote host again. Sometimes it takes up to 15 minutes for the remote host to appear again in the adress book of our support staff clients. We have…
Since transitioning to managed device groups, we've been experiencing issues with the automatic rollout/installation of TeamViewer Host on the devices from Intune. Duplicate entries are now created each time a user installs on a previously used laptop. Previously, you could remove duplicate entries via a PowerShell script…
Hi, When i access remote computer i am unable to see both monitors in tabs. I have selected the option show multiple monitors on tabs, still it is not showing. Also there is no automatic switch of screen when there is a prompt for admin credentials or an applications window open on another instance. How to solve this issue?
I can create and run remote sessions from the web as shown here (https://community.teamviewer.com/English/kb/teamviewer-tensor) but there does not seem to be an option to do this from the desktop app. Very frustrating as customers often ask for a session link but i don't want to use the web interface.
We have tensor set up, with about 1k systems on it. 99% of the time it works great and i can remote into a system without requesting permissions. Every once in a while, when i try to connect, it attemps to connect, but then just bombs out and does nothing, no error or anything. it seeems that the only way it allows me back…
I'm trying to set up Teamviewer Host on a Mac for a new hire. I've done this a thousand times. I downloaded the Host installer from get.teamviewer.com/mycompanyname But when I try to run the installer, I see this message (which I've never seen before): This is on a brand-new Mac running macOS Sonoma 14.4.1 Is it possible…
Hello everyone, here comes a question I haven't found an answer to. I would like to disable the ability to receive invitations to contacts. In some cases, it has occurred that customers we have been connected to and supported, sends a contact request to the agent via Teamviewer. Is it possible to turn off this function so…
Recently been deploying and managing through device groups instead of bookmarks. The setting to hide offline devices in a separate group doesnt seem to work for device groups. Is there a way to hide offline devices that are apart of a device group in the full client version?
In Teamviewer some of the computers listed as gray (like offline) are still online and can be accessed normally. Client computers rebooted, no change. Any ideas why?
I am not sure if I am in the right forum location, but I am working with a client on a TeamViewer Enterprise-ServiceNow integration. When initiating an attended device support link, the task id is related to the session and will display in the task related list. When initiating an unattended device remote session, the task…
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