Account paid showing as free

NicWall
NicWall Posts: 2
in General questions

I have paid & activated my account but it is showing as free? Please help

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  • KarlaR
    KarlaR Posts: 160 [Former Staff]

    Hi @NicWall 

    Thank you for your message and Welcome to the TeamViewer Community!?

    There can be 2 possible reasons why your account is still showing as a free account:

    1. Your license is not activated on your TeamViewer account
    2. You are not logged in with your licensed account. Maybe you are connected with a different account that has no license activated?

    Did you follow these steps for  How to activate your TeamViewer License ? after the activation please login in the TeamViewer app:How to log in.gif

     

    I hope this information was helpful ?

    Greetings,

    Karla 

    Spanish Community Moderator
  • NicWall
    NicWall Posts: 2

    Hi Karla I followed the activitation instructions and only have an account under 1 email address? I tried to ring but they wouldn't help me and told me i had to get online support?

     

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