Account paid showing as free

NicWall

I have paid & activated my account but it is showing as free? Please help

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NicWall

Hi Karla I followed the activitation instructions and only have an account under 1 email address? I tried to ring but they wouldn't help me and told me i had to get online support?

KarlaR

Hi @NicWall

Thank you for your message and Welcome to the TeamViewer Community!?

There can be 2 possible reasons why your account is still showing as a free account:

Your license is not activated on your TeamViewer account
You are not logged in with your licensed account. Maybe you are connected with a different account that has no license activated?

Did you follow these steps for How to activate your TeamViewer License ? after the activation please login in the TeamViewer app: How to log in.gif

I hope this information was helpful ?

Greetings,

Karla

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