Hi,
I have set up 20+ accounts within my managemnt console but for some reason a few of these accounts never get the email to activate or trust a device. I have used the link to login for the 1st time https://login.teamviewer.com/cmd/joincompany
but it always then tells me to check my mail for the trusted devices link and it is this I never receive. Is there another way to get this link?
Hello @Robama,
Indeed, it is not the expected behaviour of the system.
What I recommend you to do, it to log in from a computer that works, and to set up the 2-factor authentication for your TeamViewer account. We even have a video tutorial that explains how to set it up: How to configure the Two-Factor Authentication (Video tutorial)
With the 2-factor authentication, you don't have to validate the trusted device via e-mail. The login goes all through the 2-factor process.
Note: Here is the list of the supported apps for 2-factor authentication
You will find general information about 2-factor authentication in our Knowledge Base article here: What is two-factor authentication for your TeamViewer account?
I hope this could help. If not, do not hesitate to ask your questions here.
Cheers
Jean
I never get the emails either. I'd like to know the email servers the messages should be coming from so that I may whitelist them.
Yeah, I’ve had this issue before with a few accounts. What worked for me was adding the email domain to the allowlist on our mail server, some of those activation emails were getting silently blocked. Also, try logging in from a different browser or device; sometimes that can trigger the trust prompt again. If nothing works, TeamViewer support is actually pretty quick if you give them the affected emails.
Here we are in 2025 with the same issue!…I am not getting any emails for any attempted actions (verify, invite, password chg, etc…)…I use the free version so I have no avenue to get to support!…had to create a new acct with a different email…how do we get TV to remove an email from their blacklist when we don't have a support line for TV free edition? ….
2024 and still the same issue here!!!
It is soon 4 years, and we still have the same problem.
Same stuff with login which does not work. It is insane. I guess many of us will start looking for alternativ software.
Teamviewer; **bleep** get your **bleep** together and fix this bug. Or will you need another 4 years until 2025?
I know what the issue is, just got off the phone with support.
If TeamViewer's email servers get a bounce back from a "trust device" email request that you ask for then it blocks ALL future requests that you submit.
They had to go into their servers and allow my requests to be sent normally.
Don't kill yourself trying to fix this yourself you need to call support.
I, too am experiencing this issue.
How can a provider of software possibly not rectify this issue in over 3.5 years?? This is baffling and really makes me question their ability to develop this software. I am a paid subscriber and I cannot access my account on my PC after doing a clean install.
To add salt to the wounds, when I tried to log in to this community forum with the account that I am locked out of, I was told I needed to click the link in the verification email to login. The vertification email that I'm not receiving and am here reading about. So, I had to create a new account simply to post on here to question why I am not getting verification emails so that I can access my existing subscription.
Still an issue, also with random emails while others work. Already tried contacting support and they did nothing but run me in a circle. This is absolutely pathetic. There're countless other remote support providers on the market and we're going to explore other options because TeamViewer went from my favorite choice to a complete pile and I'm done pulling my hair out over their screwups.
Same problem, how do I fix it? Who do I need to speak to to get my email off the anti-spamming list?
We have the same issue with random users within our company. after numerous calls and emails, we found out that the email was blocked on Teamviewer's side due to Anti-Spamming laws in Europe. I am guessing something triggered our emails on their end to put on their anti-spamming list. once they removed our email from that list, the emails began coming through again. Teamviewer couldn't tell us exactly what caused the trigger in the first place.
All people same problem....
I think they need a new sistem, blacklisting ramdomly all emails of al free user can only make "Expand" space of Database, i have make a new account only for write on forum, they have ban forum login too.
I have the same problem, I'm not receiving a confirmation email when I try to change my default email address, nor a trusted device confirmation email. It's like my email address is on some kind of block list. I had to open a new free account with new email address, and when I tried to revert email to the old one, I was unable to do so, because confirmation email is not coming through to my first address..
Is there any way to solve this? Or at least to delete my first account so I can re-use my first email address?
Thank you
This issue still occurs. I checked with our Exchange Admin and we are not even receiving emails from Teamviewer for the account signed up. Cannot complete the account activation because I never get the email that is required to complete the account confirmation / activation.
Hello!
I'm unable to sign into my Teamviewer account. The message I have received multiple times is: "To ensure the continued security of your account, you need to first confirm this browser is a trusted device. We have sent you a confirmation email containing a device authorization link. If you don't receive this verification email within a reasonable amount of time, please check your junk or spam folder. Read further information about trusted devices."
But I never receive an email (and yes, I've checked spam).
After reading various messages from other users, it seems this can only be solved by someone from TeamViewer. I'm signed in now with a free account but I need to access my paid account.
Could someone please contact me to solve this issue?
Thanks!
Beth Steckel (**Please Do Not Post Email Addresses**)
I am unable to login to Teamviewer Management Console (web) or add new computers to my account, as I am not receiving the device authorization emails sent form TeamViewer (they are not in Spam or Junk folders). I had to login here with a Free Teamviewer account to start a new topic, and am unable to submit a ticket...
This is not a solution, it's a work around!
I just received the Teamviewer Community email, but I don't receive any others.
Hi Support,
A couple of months ago, I stopped receiving ALL emails from Teamviewer. This includes the "Trusted Device" emails which makes it impossible to use when trying to add new devices.
Could this please be fixed A.S.A.P.
I am not getting trusted device or password change issues on my work account**Information removed as per Community Guidelines**. I have checked our mail server and I do not see anything being blocked, and there is nothing in my spam/junk folders. I also am unable to log in from a previously trusted devices as I switched laptops a few weeks ago and am unable to log in from the old one. Can anyone offer assistance?
Happy July 2020. Same problem. I never recieve my email to validate my account or to enable trusted devices. I have attempted to change email to my gmal account, and that doesn't work either. I never recieve the email to validate.
I cannot open a support ticket apparently since I am using ther free version of the software for personal use... but I can't actually use it effectively if I cannot get the validation / trusted devices email. How can I get my email whitelisted so that I can recieve the emails?
@Kalel to contact our support, please use the following link: https://support.teamviewer.com/a/
You will also find all the information you need in our Knowledge Base article here: How to submit a ticket.
I hope this could help. ?
Best,
Can i get the email address of Support so i can forward my friends concern.
Hello @Kalel,
Thank you for your message and welcome in the Community! ?
As you own a TeamViewer license, please contact our support. They will process a whitelisting that will solve your issue. ?
Same error
Do we have the solution for this? My friend is not receiving email.
Has this problem EVER been actually solved? I searched the community and MANY people have the same problem but there is NO response form the Teamviewer people.
My situation is...I am on the free version. My host systems are set up. I wanted to use my Ipad and my Samsung S5 android based smart phone to access my hosts. My ipad was successfully trusted through the email I received. When I tried to get my phone working, it gets the message that the email is coming and....I never get an email. I reied unictalling and reinstalling TV on the smartphone...no success.
I read on the community that supposedly, setting up 2 factor authentication would help, but that makes this a major hassle. Are there any real answers out there? This seems like a VERY simple thing to resolve. Anyone? Anyone? Bueller?
Thanks in advance for any help! Tom
Thank you for your message.
Unfortunately, what you suggest is not possible. Once you will disable 2-FA, the system will ask you again for the validation e-mail for this particular device.
You will have to choose between the trusted device system or 2-FA. :-)
Hi @JeanK,
Thanks for the quick reply. The problem I have with 2 factor authentication is that I will always need my phone to login on the PC which is a pain.
Is it possible to enable 2 factor, add the device, remove 2 factor so I can continue to use it without the need to have a phone nearby all the time?
It seems there is some kind of email address validator that is being over aggressive given the number of posts about this problem in the community?
Thanks
I have this same problem after my trusty old machine died and I had to reinstall on a new PC.
I now get the message about sending me a trusted device email that never arrives. No mail in junk folder to anything else to indicate that the email has actually been sent :-(
I have validated that the email address and password still work by logging in from a browser on a different machine (same machine pops up trusted device email from another browser, also never received).
I assume there is an issue/filter at the TV end, how can I contact someone to get things working again?
This is so frustrating! Any help gratefully received.
I will try that email address. I agree that two step authentication is not the way. This software leaves much to be desired. The documentation is piece meal and depends on the user community to do the work and fix the issues.....I am getting very frustrated!
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