Active License but showing free

Annas
Annas Posts: 1 ✭
edited May 2023 in Licensing

Have a license which is activated but still showing as free and keeps kicking me out, does anyone know why or how to fix this?

Answers

  • 7rancisco
    7rancisco Posts: 0 ✭

    Also having the same issue

  • JeanK
    JeanK Posts: 6,985 Community Manager 🌍
    edited March 2021

    Hello @Annas and @7rancisco,

    Depending on the license you have purchased, please follow the activation guide for your license:

    The successful activation of your license will allow you to use the TeamViewer license you have purchased. It is the most important step you need to go through in order to successfully get started.

    Community Manager

  • Treazure
    Treazure Posts: 1 ✭

    Also having the same issue. My license IS activated. There seems to be a bug in TeamViewer that doesn't recognize the active license. I AM logged in. I order for TeamViewer to see that I have a paid and active license, I have to close TeamViewer and re-launch it. This is NOT ideal in order to have TeamViewer able to launch from bootup and be properly seen as having an active license.

  • JeanK
    JeanK Posts: 6,985 Community Manager 🌍

    Hi @Treazure,

    Thank you for your message and welcome to the TeamViewer Community! 🙌

    In this situation, I suggest you submit a ticket to our customer support.

    You can submit a ticket using this link.

    Our team will be happy to help fixing this issue.

    /JeanK

    Community Manager

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