Why is it so Troublesome to cancel the subscription of TeamViewer

Disaa · 2021-03-21T03:05:32+00:00

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I am having a tough time dealing with cancellation of my subscription, there is no proper documentation of how to cancel the subscription and the knowledge base article is **bleep** as well as it doesn't really shows the link.

I had taken a year long subscription and stopped using it after almost 3-4 months. I tried to cancel but couldn't get enough information after looking for hours , in the end i decided to delete my account on team viewer hoping that it will automatically end the subscription .. **bleep** no , they are such a great company which ask for subscription fee even after the account has been deleted.

So had to recreate account again and trying to cancel but again .. this is just a nightmare. The cancellation process must be made simple. It is horrible at the minute

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Disaa

I am using the same url as provided but can never reach the portal described in the link. It takes me back to the community page. And if I select the submit a ticket, it takes me back to the community page.

Disaa

This is shameful on part of you that you are chasing me with a debt recovery when i am not using the product and already had deleted my id half way through the subscription.

Fiona_G

Hi @Disaa,

Thank you for your feedback.

If you wish to terminate your subscription, please submit a ticket at least 28 days prior to the renewal date, which is easiest via the ticket system: https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027

For more information, you can read this article: https://community.teamviewer.com/t5/Knowledge-Base/Subscription-renewal/ta-p/65605

Kind regards,