teamviewer.com link icon
or
Ask The Community

No Activation link after purchase Order (removed per our guidelines)

francoismo
francoismo Posts: 9 ✭✭
edited August 2021 in Remote Access License

ust after purchase i started to receive newsletter but no activation link

please send me activation link to my email

or send licence key for manually activation

Comments

  • Ying_Q
    Ying_Q Posts: 1,764 Moderator

    Hi @francoismo,

    Thank you for reaching out on TeamViewer Community.

    If you are purchasing the license via iOS, kindly check out more information here.

    If you would like to get assistance from TeamViewer sales team, kindly find the contact information here.

    Hope it would be helpful.

    Once again, we are sorry for the inconvenience caused.

    Best regards,

    Community Moderator/中文社区管理员
  • francoismo
    francoismo Posts: 9 ✭✭
    edited August 2021

    Hi @Yinq

    I bought online directly on website as an indivdual (13euromonth)...so i cannot contact sales team because i dont have a business email !!!

    my order is*****

    please send me activation link to my email or send licence key for manually activation

  • francoismo
    francoismo Posts: 9 ✭✭
    edited August 2021

    @teamviewe

    HELPPPPPPPPPPPPP

    I bought online directly on website as an indivdual (13euromonth)...so i cannot contact sales team because i dont have a business email !!!

    my order is ****

    please send me activation link to my email or send licence key for manually activation

  • francoismo
    francoismo Posts: 9 ✭✭
    edited August 2021

    I bought online directly on website as an indivdual (13euromonth)... i cannot contact sales team because i dont have a business email !!!

    my order is (removed per our guidelines)

    please send me activation link to my email or send licence key for manually activation

    no help through forum

    no answer from phone

    no email to contact

    this is a scam !!!!!!!!!!!!!!!

  • francoismo
    francoismo Posts: 9 ✭✭
    edited August 2021

    same problem , no activation link sent

    I bought online directly on website as an indivdual (13euromonth)... i cannot contact sales team because i dont have a business email !!!

    my order is (please do not post any private information, removed by our guidelines)

    no help through forum

    no answer from phone

    no email to contact

    this is a scam !!!!!!!!!!!!!!!

  • AlenaC
    AlenaC Posts: 833 Moderator

    Hi @francoismo

    thanks for your post, welcome to our community

    If you bought your license in Apple In-App purchases in your IOS, you need to reach out to Apple to get your license link.

    I hope this information was helpful

    Best, Alena

    Spanish Community Moderator :)

  • francoismo
    francoismo Posts: 9 ✭✭

    i bought online on teamviewer website with a computer, nothing to do with apple

    so no this information is not helpful

    this is unacceptable such low level of service