This is not "TeamViewer"

박종록

1) I bought version 10 for the first time.

2) The second time I bought an annual license from the website.

3) Third, I bought a license that can be used for 1 year from a Korean seller for 3 years.

The license I purchased for the second time automatically renews, but I didn't know that.

3rd purchase is useless.

i bought a double

i was stupid

I heard the following from a teamviewer official

“There is no legal problem, so we are not at fault.”

- How would you have felt if you had heard such an answer?

Yuri_T

Hi 박종록,

Thank you for reaching out to us and we are really sorry to hear about your experience.

We only currently offer annual subscriptions. Regarding cancellation, as stated on the bottom of the invoice from the original purchase of the annual subscription. Please note that to terminate a license, customers need to submit a ticket 28 days prior to the renewal date, as stated in our EULA.

We explain how to proceed in this Knowledge Base article right here: https://community.teamviewer.com/t5/Knowledge-Base/Subscription-renewal/ta-p/65605

Also, we explain all possibilities about how to submit a ticket here: https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027 You can submit a ticket from here: https://support.teamviewer.com/en/support/tickets/new

Our goal is to provide transparent information and we are constantly working on improving this in our platforms.

We are sorry for the inconvenience caused.

Best,

Yuri