2 factor jail or account delete

MarkAHaaseth · 2022-03-10T20:58:59+00:00

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Hello,

My account as [removed per Community Guidelines] is unusable.

Please remove the 2 factor authentication as I have no idea what the 6 digit code is or just delete my account and recreate it.

Thank you

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MarkAHaaseth

Hello,

I never had it in my authentication app and have no idea what the recovery code is.

Can you just remove the 2 factor authentication or delete my account and I can recreate it?

MarkAHaaseth

Anyone?

MarkAHaaseth

No one?

JoshP

Hello @MarkAHaaseth

Thanks for your post.

The recovery code is provided as the last step of setup when you activate TFA to your account:

You are prompted to Download, print or copy the code using the three blue buttons provided.

Please know that this is the only way to deactivate Two-Factor Authentication from your account, as mentioned in the above-linked article.

That being said, if you no longer have access to the recovery code, you can email privacy@TeamViewer.com for further assistance in deletion of the account.

Hope this helps 🍀

AlenaC

Hi @MarkAHaaseth,

Thanks for your post. Welcome to our Community! 😊

Responding to your question what the 6 digit code is : it is a 6 digit code shown in your chosen authentication app (e.g. Duo Mobile), in your smartphone.

If you do not have access to that smartphone, please use the recovery code to deactivate the two-factor authentication (TFA).

👉️More information here: Two-Factor Authentication - Activation and Deactivation

Does this answer your questions?

Best, Alena