Sometimes hanging on Initializing display paramaters
Both ends running Windows 10 Professional, and
TeamViewer 15.37.3 (64 bit)
Sometimes the connection is successful, other times hangs on "Initializing display parameters"
Time of day (traffic on the originating office LAN?) seems to make a difference, that is during office hours connection failure is likely, outside office hours connection may succeed.
When an attempted connection hangs, switching the local computer from the office LAN to my iPhone hotspot seems to always result in a successful connection.
Both computers are powered down at the end of the day (Windows Shutdown) and rebooted at the beginning of the day.
My suspicion is packets are getting lost somewhere in the office LAN side of things.
Searching here for "Initializing display parameters" generated a fairly short list of hits, none of which suggested something that has not already been tried.
I'm looking for troubleshooting suggestions ... is it time to open a support ticket?
Best Answer
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I opened a support ticket. Their response (below) resolved the issue.
Regarding the problem with "Initializing display parameters."
We want to try a few configurations to improve your remote connection experience.
Would you please go to the Options on the computer that you used to perform the remote connection?
In Options, find Advance tab > Advanced network setting, and ensure the Use UDP (recommended) is Uncheck.
Also, find the setting for More and ensure the Disable hardware acceleration is Checked.
Once you complete those steps, please Restart the TeamViewer services to ensure the protocols change and try a remote connection again.
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Answers
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My problem may be related, or similar ... The remote computer "hangs" on reboot, and the issue is usually a pop-up from within TeamViewer soliciting an upgrade or something similar. Before the remote computer can be accessed, the pop-up requires "local" acknowledgement. I have all the correct boxes checked for easy access, start on reboot etc. I think this is a TeamViewer issue and will talk to Support today.
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I opened a support ticket. Their response (below) resolved the issue.
Regarding the problem with "Initializing display parameters."
We want to try a few configurations to improve your remote connection experience.
Would you please go to the Options on the computer that you used to perform the remote connection?
In Options, find Advance tab > Advanced network setting, and ensure the Use UDP (recommended) is Uncheck.
Also, find the setting for More and ensure the Disable hardware acceleration is Checked.
Once you complete those steps, please Restart the TeamViewer services to ensure the protocols change and try a remote connection again.
0
