License you tried to activate is already activated on another Teamviewer account

James_LIB_BDA
James_LIB_BDA Posts: 1 Newbie
edited September 21 in TeamViewer Tensor

We have a tensor license. When I tried to apply license to a user, I get this error:

License you tried to activate is already activated on another Teamviewer account


Please advise

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Best Answer

  • .Carol.fg.
    .Carol.fg. Posts: 934 Moderator ā˜‘
    Answer āœ“

    Hello @James_LIB_BDA ,

    Welcome, and thanks for reaching out to our Community!

    If the license is already activated and linked with a master account, to add a new user please follow the instructions in the article below:

    šŸ“„ Add your users to your company

    Let us know how it goes and if you need any further help. šŸ™‹ā€ā™€ļø

    Best, Carol


    Portuguese Community Moderator

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 934 Moderator ā˜‘
    Answer āœ“

    Hello @James_LIB_BDA ,

    Welcome, and thanks for reaching out to our Community!

    If the license is already activated and linked with a master account, to add a new user please follow the instructions in the article below:

    šŸ“„ Add your users to your company

    Let us know how it goes and if you need any further help. šŸ™‹ā€ā™€ļø

    Best, Carol


    Portuguese Community Moderator

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