License you tried to activate is already activated on another Teamviewer account

James_LIB_BDA

We have a tensor license. When I tried to apply license to a user, I get this error:

License you tried to activate is already activated on another Teamviewer account

Please advise

.Carol.fg.

Hello @James_LIB_BDA ,

Welcome, and thanks for reaching out to our Community!

If the license is already activated and linked with a master account, to add a new user please follow the instructions in the article below:

📄 Add your users to your company

Let us know how it goes and if you need any further help. 🙋‍♀️

Best, Carol

.Carol.fg.

Hello @James_LIB_BDA ,

Welcome, and thanks for reaching out to our Community!

If the license is already activated and linked with a master account, to add a new user please follow the instructions in the article below:

📄 Add your users to your company

Let us know how it goes and if you need any further help. 🙋‍♀️

Best, Carol