License you tried to activate is already activated on another Teamviewer account

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James_LIB_BDA
James_LIB_BDA Posts: 1 ✭
edited September 2023 in TeamViewer Tensor

We have a tensor license. When I tried to apply license to a user, I get this error:

License you tried to activate is already activated on another Teamviewer account


Please advise

Best Answer

  • .Carol.fg.
    .Carol.fg. Posts: 1,093 Moderator β˜‘
    Answer βœ“
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    Hello @James_LIB_BDA ,

    Welcome, and thanks for reaching out to our Community!

    If the license is already activated and linked with a master account, to add a new user please follow the instructions in the article below:

    πŸ“„ Add your users to your company

    Let us know how it goes and if you need any further help. πŸ™‹β€β™€οΈ

    Best, Carol


    Portuguese Community Moderator

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,093 Moderator β˜‘
    Answer βœ“
    Options

    Hello @James_LIB_BDA ,

    Welcome, and thanks for reaching out to our Community!

    If the license is already activated and linked with a master account, to add a new user please follow the instructions in the article below:

    πŸ“„ Add your users to your company

    Let us know how it goes and if you need any further help. πŸ™‹β€β™€οΈ

    Best, Carol


    Portuguese Community Moderator