Account was reset, says connection is still blocked due to inactive business trial license

voltag00
voltag00 Posts: 3
edited August 5 in Licensing

I was suspected of commercial use. I submitted my reset and have been approved TWICE that account is indeed a personal use account. Before I did the reset, I did the business trial for my account so that I could continue to use teamviewer while they took the time to look into resetting my account. Now I get this error connection, (see photo). I need help figuring out how to get this stupid business trial license scrubbed from my account. I've called teamviewer on the phone and been told that they took it off for me. They obviously didn't. I guess they lied. Please give me a solution so I can get back on teamviewer.