My license stopped working

karenpommeroy

I cannot contact you cause you made it difficult to do so.
There is no email to contact you and the only thing I can do is to write here cause everything redirects me here. So now what I will have to wait until someone answers my question - given number of posts I see unanswered this isn't much of a support…

My license has stopped working out of a sudden and it sees me as unpaid user.
I had same thing happening in the past.
Previously we contacted via email and it went smoothly.
Now I had to authorize like 3 times, add my device to trusted like 2 times.
Looks like something is broken.
Please help and please give me some email or valid chat link where I can contact you.

Akiho

Hi @karenpommeroy
Thank you for reaching out to us, and we are sorry to hear about the inconvenience.

In such a case, please get in touch with our support team via phone or chat for further assistance with your license.

We appreciate your understanding in this process.

Should you have any other questions, please feel free to share them here in our Community again.
Best,
Akiho