Commercial use - Connection time out

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Comments

  • JohnBruno
    JohnBruno Posts: 1
    edited December 16

    Yes, I am experiencing the same issue. This is very frustrating in that I must reinitiate the remote session, reset my screen resolution and setup my screen to full page. I don't see that it is saving any resources and it is very inefficient for the user.

  • Ohiodevil
    Ohiodevil Posts: 3
    edited December 18

    Sounds like your free license was flagged as corporate/commercial use. They say you have to go to this link https://www.teamviewer.com/en-us/special/reset-management/ and fill out the form and they will restore it within 72 hours. I have filled this out in the past with no issue but for some reason this time they are not doing anything about it, filled it out 3 times already and nothing but radio silence. Maybe you will have better luck.

  • Ohiodevil
    Ohiodevil Posts: 3

    I have filled out the form at https://www.teamviewer.com/en-us/special/reset-management/ at least 3 times and they have not done anything about it, in the past I had my license restored in a couple hours. Maybe it is time to find another free program

  • grimord
    grimord Posts: 4
    edited December 18

    Thank you for the link, we also had a similar issue years ago. Good luck looking for alternatives. Always something huh.

  • 92blacktt
    92blacktt Posts: 3

    I tried to connect to my desktop from my laptop and I am getting a license issue warning. The connection disconnects after just a few minutes. Why is this? I thought there was a free license to home users? How do I fix this?

  • Ascorb
    Ascorb Posts: 1
    edited December 16

    Same issue keeps saying it detected commercial use and disconnects, happens alot for no reason. Used to be able to put in support ticket to resolve but TeamViewer no longer allows free users to speak to them

  • indydrew
    indydrew Posts: 1
    edited December 16

    Same.. as a FREE user can't open a support ticket. I'm literally on my home wifi using 192.168.x.x IPs and connecting to my desktop across the house!

  • tvxxawaxtv
    tvxxawaxtv Posts: 1
    edited December 16

    Same here … Never was an issue before. I administer my machines on my home network for years now. Would be nice to know, on what grounds tv thinks this is commercial use. Can't open ticket either, see above!

  • Ohiodevil
    Ohiodevil Posts: 3
    edited December 18

    Funny thing…..this morning I tried to remote into my parents PC just to see if I could help them with their issue for the minute they give you, and it looks like maybe they restored my license but no email sent. Hopefully that did it though, good luck to you as well!

  • SamCCFL99
    SamCCFL99 Posts: 13
    https://community.teamviewer.com/English/discussion/comment/160885#Comment_160885

    I feel ya! Somewhere it's written that if you do it more than once, it "confuses" them. I think that IF they are looking at these reset requests, there are so many…It is truly annoying, just like them putting this new version in a few weeks ago with no notice or instructions, and now this. AGAIN, if they can't realize to even INCREASE the timeout to MORE THAN A MINUTE, THEN THERE IS NO ONE THERE THAT CARES OR HAS A BRAIN…SAD…

  • battaglini_m3
    battaglini_m3 Posts: 2
    edited December 16

    I if I try to connect wiht my PC in other house or PC of friend of mine by PC or iPad after 3/10 seconds connection disconnect and message tell yo me to wait.

    I use Teamviewer only for personal interest not for work.ù

    So please I ask for reset my timing

    Best Regard

    Identificatore supporto [removed per Community Guidelines]

    TeamViewer versione 15.59.5

  • Chiemsee
    Chiemsee Posts: 1
    edited December 16

    Teamviewer is so unreliable,I have an account for many years now and never used it commercially or abused it. But every now and then I have a period that the systems disconnect me every single minute for days or weeks, even when I fill in the reset form. I really don't understand why??? No customer support to help out??? This is so bad for their reputation, I'm not talking positifly anymore about TV [removed per Community Guidelines]. Extremly dissapointed User. TV solve this problem for your own sake!

  • SamCCFL99
    SamCCFL99 Posts: 13
    edited December 15

    FYI, It SEEMS to be fixed for 3 out of the 4 id's I submitted…For now. Can't check the 4th right now. No email though…

    I did resubmit the request yesterday…

    Anyone else? Let's see if it lasts…

    UPDATE: Well it's still holding a connection to two laptops for over 5 hours…Thanks, Finally, TV!!!

  • TLD_111
    TLD_111 Posts: 2

    I love that TeamViewer is available for free for non-commercial use. I use it exclusively to help my aging mother with her tech questions. Today, for the first time, I got this pop-up message telling me that COMMERCIAL USE DETECTED and we were cutoff after 5 minutes. There are no good alternatives to support her but the commercial license is far too expensive for me to pay to support one family member. Anyone in the community understand why this is happening now?

    Screenshot 2024-12-15 at 11.57.43 AM.png

  • yhbrooklyn
    yhbrooklyn Posts: 1
    edited December 16

    Having the same issue. On my home network, it thinks I'm in a commercial setting. How do I unlock it???

  • stlcardinalsfan1958
    stlcardinalsfan1958 Posts: 5
    edited December 16

  • 92blacktt
    92blacktt Posts: 3
    edited December 16

    [removed per Community Guidelines]

    I am just using a desktop and 2 laptops. Most of the time they are off. Personal use only and I still get this warning. Teamviewer is useless for free users.

  • help24r23475y6345
    help24r23475y6345 Posts: 6

    Don't know why I've been limited, I don't and would never use teamview for work as it's slower and has less features. I use it personally, now it's limited. Should I just use something else? can't even contact support unless I pay

  • help24r23475y6345
    help24r23475y6345 Posts: 6
    edited December 16

    screw it i'm using **Third Party Product**. delete my account for all i care. Also you can delete an account and remake it in less time that even paid support will respond.

  • help24r23475y6345
    help24r23475y6345 Posts: 6
    edited December 16 Answer ✓

    [removed per Community Guidelines]

  • stlcardinalsfan1958
    stlcardinalsfan1958 Posts: 5
    edited December 16

    These comments really do not have any direct relation to the questions I asked. It's not that I'm getting blocked for Commercial use. It goes ahead and allows me to use it for personal use after getting a very dissimilar message. I do not agree that the conversation was merged with an urelated topic. I will delete my original post and vow to not use this forum for support since it it moderated too strictly.

  • Larfa
    Larfa Posts: 2

    Yesterday when trying to assist my mother with a remote connection session, I wasn't able to connect and there was a "warning" message that the number of concurrent sessions was reached and I needed to wait or upgrade to a paid license version.Possibly just a temporary glitch, I tried to wait and retry a few time, with same problem - but I wonder if the free license version is still a valid one for private use with just one remote device ?

  • dishiv
    dishiv Posts: 2

    My connection keeps disconnected for every one minute with my partner laptop. Is there any way i can connect for longer ?

  • SamCCFL99
    SamCCFL99 Posts: 13
    https://community.teamviewer.com/English/discussion/comment/160927#Comment_160927

    fill out the form at

    https://www.teamviewer.com/en-us/special/reset-management/

  • Gurcha
    Gurcha Posts: 1
    edited December 16

    i use team view for personal use but lately I keep getting timed out when I go to my remove computer
    Can you help me

  • SamCCFL99
    SamCCFL99 Posts: 13
    https://community.teamviewer.com/English/discussion/comment/160964#Comment_160964

    Why don't people look thru this thread???

    fill out the form at

    https://www.teamviewer.com/en-us/special/reset-management/

  • aZambie
    aZambie Posts: 2

    I have used team viewer for years with same account to help my family members out when needed. I have never used it in a business environment or for commercial use. I have never accepted payment for my help via team viewer.

    I was trying to help my mother out, who is approaching 80 years old, with transferring photos and videos from her old cell phone to her PC.

    She had sent me her old phone and I did pull the data off it that she wanted, but when I try to transfer files via team viewer, I'm getting the "commercial environment' message when I am absolutely not in a commercial environment.
    I am using my personal PC in my home.

    Now I can't connect for more than a minute or so before it disconnects making team viewer absolutely useless.

    Is there any way to get team viewer to correct their mistake?

  • dgcompto
    dgcompto Posts: 2

    I connecting from abroad to my home PC.
    When I connect to this PC I get the TV warning considering my connection to be for business. It is not. I am connecting to my home PC when I am away, to get my local files and suport the family with their issues.
    This happened years ago, and it has recently started happening again.

    TeamViewer version: 15.60.3

    Please help

  • Albeebass
    Albeebass Posts: 3

    I have used Teamviewer about 10 times a year. Now Teamviewer crashes and tells me I am a commercial user and must pay for the service.

  • Albeebass
    Albeebass Posts: 3
    edited December 17

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