I have activated my licence, but still says FREE

Eiain · 2025-06-11T15:26:55+00:00

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Can someone help me with this? I have paid for a year's use of TeamViewer, activated it as per the email, and it still states I have a free licence, which is not the case.

I have 3 remote machines that I need to sort out, but cannot due to this.

Thanks.

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Marfy007

Hello, can you help me? I have paid "TeamViewer Remote" but I still see a free license in the app. In the account I see the license is active. I can't even make a ticket because they don't see my license.

Chisa_R

Hello, @Eiain and @Marfy007,

Thank you for your post😊

Can you please make sure that you are following the correct steps for license activation by referring to our article?—Activate and set up your Remote Access license

Also, please ensure that you logged in with the email address that you just activated.

If the problem persists, please contact our support team to have a new activation email sent to you: Customer support | TeamViewer

I hope this information helps.

Chisa🌸