Conecting to Foxwell Scanner

I am unable to connect to a FoxWell OBDII Diagnostic Scanner that has Team viewerQuick Support Built in. The scanner supplies an ID code, I can not connect from the website start.teamviewer.com, or from the application on the laptop. This had worked some time ago.

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Windows

TeamViewer 15

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Chisa_R

HI @JECFFXVA,

Welcome to TeamViewer Community 😊

To get started, please confirm that your remote device (Foxwell Scanner) is running an operating system version supported by TeamViewer. You can find a full list of supported operating systems here: Supported operating systems for TeamViewer

Additionally, could you let us know which operating system is running on your local device—the one you're using to initiate the connection?

Lastly, if you're encountering any error messages when attempting to connect, please share a screenshot so we can better assist you.

Looking forward to hearing from you soon 😊

Chisa